Had a appointment scheduled a year ago from previous ,got there said they had called and cancelled…read morethat appointment ,checked my phone, e mail.... no record ...huh ok rescheduled...date on reschedule was wrong day late and to top it off was at a whole different location...just maybe the person at the desk needs her eyes examined..... thought I would share that with ya....Wont be back

Dr Hicks & the techs are incredibly thorough! They listen to my concerns & resolve any & all…read moreissues. I was impressed recently when an issue noticed in my eyes came with a recommendation to see my primary doc & investigate an outside issue. Turns out I did need treatment & am grateful for the assist!

Not sure what kind of scam is going on but I got a message from vision quest saying I was being…read morereferred for cataract surgery. I don't have cataracts When I called vision quest they said my optometrist gave them my name and number. My optometrist says there was no referral from their office. I hadn't even seen that optometrist in 4 years. Sure sounds like a scam to me

They didn't even call me and tell me that my doctor left. So my exam was canceled without my…read moreknowledge. I have only been to them one previous time and they messed up my billing. So, overall, not impressed.

I can't tell you how much I would recommend Dr. Mong. Both my husband and I had the light…read moreadjustable treatment along with cataract surgery and it is amazing. I see everything far, medium and close. Dr. Mung and his staff from beginning to end was absolutely five-star treatment. Dr.among hung in there with both my husband and I to the very end and made sure we got everything we paid for. This office makes you feel like your family and the worst of it is I can't do anything else as I had Dr white do my Eye Lift and that was over the top. I would highly recommend everyone in this office as I have had friends that have gone there and receive the best care, as I and my husband. I love my new eyes! You are in good hands with Vision Quest.

I have met Dr. Mong and he is the leading, most advanced opthamologist in the state. of Idaho. The…read morelaser technology he uses is state of the art. His staff is friendly and caring prior to and after any procedure with every patient. I recommend that you meet with him and see for your self!

I rarely give reviews because seldom do others impress me. Dr. Merkley and his team hit the ball…read moreoutside the park. I found myself at 60yrs. with cataracts. Mine were progressing quickly and interfering with all facets of my daily life from computers to driving. In choosing my doctor I needed a person who was an intellect in his profession. It is not natural to me to allow someone to start carving on my eye with a sharp object. He answered all my questions well and tolerated my quizzing him. I could see he was focused on solving the problem. Add to this a lovely personality. The guy laughs, smiles, and is just enjoyable to be around. He listens. He even answers his own office phone if no one is available. Which tells me treats his office as a team and all his patient's calls are important to him. He has good availability; I didn't find myself on a waiting list just to get an appointment. My surgeries were scheduled within a week. His office stayed on top of my insurance. Now it is all done and my eyes are better than new. Having my eye site back is a gift. Colors are now vibrant; I can see details far away. Dr. Merkley was referred to me by one of his peers, which tells me he is viewed within his own circles favorably. I strongly recommend Dr. Merkley, especially if you are a perfectionist like myself and expect a lot from a medical professional.

From the owner: Vision care reimagined: where advanced technology meets personalized treatment for an unmatched…read morevisual experience.

Great experience and every staff member was so knowledgeable and reassuring. When I came for my…read morefollow up after surgery I was reading 20/20!

There is NO EMERGENCY care. And no way to leave a message for an On-Call doctor, so I doubt there…read moreis one. My husband has surgery on a Friday and on Sunday we are in the Emergency room. The "emergency number" says leave a message.

Have wanted to love this office but every time I've been disappointed. My first appointment was a…read morenightmare...unable to find the office, called and assured I would be seen only to show up five minutes later to be turned away. No return calls, new contacts ordered are awful and can't get anyone to change the prescription back to my previous brand. It's been rough. Moving on!

Their return policies on glasses the do not work as good as my older glasses…read more I was told no return. I contacted my insurance carrier and they said they allow return refunds. I was told it's because of my Medicare policy so I called my vision care and they too said I can get my money back. I'm still waiting. I'll assume they just don't know what they're doing.

I have had multiple issues with my eye surgeries, floaters and detached retina. The office staff…read moreis wonderful and very helpful. Dr. Earl has walked me through all of these issues very professionally and is there to answer any of my questions. I would recommend this practice to anyone with eye issues. Thank you so much Retina Specialist of Idaho.

I have been seeing Dr. Earl for the treatment of my eye Occlusion. He has been so helpful in…read morekeeping my sight as good as it could be. I see him a few times a year for shots in my eye. They are painless and have done wonders for my sight. I would recommend Dr. Earl 100% and trust him completely.

I had been interested in lens replacement surgery for some time due to the frustration of wearing…read moreglasses. LASIK would not give me the results I wanted with not needing to wear glasses anymore. Dr Grange sat and explained to me the benefits of lens replacement surgery with full details. I signed up right away and had both eyes done on the same day. I felt no pain through the quick procedure and only felt minor discomfort. That discomfort being staring at a bright light and feeling solution pour into my eyes. Medication given to me had me calm and relaxed so there was no issues. That day I went home and slept most of the day. Next morning, I was able to read my phone with no glasses. My vision improved everyday. My first follow up my vision was 20/20. Second follow up 20/15 and by last follow up my vision was 20/10. Best decision I could have made!

I'm about two weeks post-surgery, and I wanted to take my time with this review…read more Let me start by saying how impressed I am with Dr. Grange and his team. They're incredibly fast and efficient, but they also take the time to answer any questions or make any changes you might need. As a black and white person, I had expected just what I had read, but it wasn't "quite" as expected. On the day of surgery, I arrived an hour early and got a series of drops, four at a time. They told me it was painless, but the first eye I did experience some discomfort, which lasted about 24 hours. The next eye, I got one more drop of numbing liquid, and that did the trick. Everyone is different, so I can't say for sure if this will happen to you. I will say that the best way to spend the day of surgery is to sleep if you can. Mild pain relief is a must, and the healing process is as fast as described. I had a scratching feeling, but that went away in 24 hours. So far, the results have been great. I chose the best lenses so I could finally get rid of my glasses. Before, I had to wear them for everything. Two weeks out, I don't need glasses for anything, and you won't the next day! That said, it's not all roses. My current vision is around 20-25. Will it improve? Driving at night, I have bright rings around things like traffic lights! Some people say it will go away, while others say you get used to it. I'm a bit nervous because I love to travel, and I'm not comfortable driving at night right now. This is a process, and your mind needs time to adjust to the changes. I'll keep my positive attitude and see where this takes me. Since I haven't seen any other doctors, it's hard to compare, but I don't think you can go wrong with Dr. Grange and his staff. Any results I'm experiencing are a result of cataract surgery and not necessarily the way it was performed.

Seriously, I came to write a review on this place, and figured there would already be a ton of…read moreshining reviews! How can I possibly be the first!? Oh yeah, we're talking about Boise here - get up with the YELP, Boise! Well, if you need any eye care at all, this is absolutely the place to come. I was a patient of Dr. Cleverly for years, and he was always so thorough and professional. I was always confident in the accuracy of my prescription and the care I received. I'm super squirmy about my eyes, and he's always patient. Since moving out of state, I have looked far and wide for an optomotrist that could stack up. Comparing these other guys to BVC has made me realize what a gem this place really is. The gals that help out with frame fitting and ordering are amazing, its always clean there vs. some of the places I've been with a bunch of old dusty frames on the wall - and the selection is up to date and amazing! I have NEVER walked away feeling uneasy about the frame I'm selecting - you know, wondering if something way better is to be found elsewhere? Nope. Super happy, and I always get compliments on my glasses. Even since moving away, I have come back to BVC when visiting family in Boise to order my annual glasess covered on insurance. I always get the most friendly and warm service, and always find what I'm looking for. I don't know everyone's names, but I will say that just today, Vicki took 15 minutes over the phone to help me get a pair of sunglasses that I'm hoping to pick up when I come to visit soon. Who even does that anymore? This was after calling at least 8 eye places in my vicinity, none of which carried the brand I need, and if they did were not willing to order the exact frame I want without removing my insurance frame allowance benefit from the sale. WHAT? I pay so much for insurance so that I can get the glasses I want and need, and Boise Vision Care goes above and beyond to help keep customers happy and coming back.

One of the most frustrating experiences I've had with any healthcare provider. I went in needing…read moreprescription safety glasses for work--something that's not optional, but absolutely essential for me to do my job safely--and the whole process has been a mess from start to finish. There's been a serious lack of urgency, poor communication, and multiple delays with no clear answers. When something is this critical, you expect a higher level of professionalism and attention to detail. Instead, I've been left waiting, following up constantly, and still don't have what I need to safely do my job. What's disappointing is that this could easily be a five-star experience with some basic improvements. Following through on client requests, setting clear expectations on timelines, communicating proactively about delays, and treating urgent needs with the priority they deserve would make a huge difference. Patients shouldn't have to chase down updates or feel like their situation isn't being taken seriously. I was told my glasses would be ready in two weeks and we're rolling on five weeks now with no other answer other than the lab messed up. There's definitely potential here, but until that level of accountability and communication is in place, I can't recommend this office--especially if your needs are time-sensitive or critical for your work. They actually had the audacity to explain to my wife when she questioned where my glasses were, that I added a bunch of additional services to my glasses. Let's get one thing very clearly understood, all of the services that I had added, were recommendations! It's not like I walked off the street and demanded these things be done. They are actually services offered by this facility. I have zero issues reversing this review and turning it to a five star review if they could just follow through with what "they sold me"!!! It honestly just feels like my situation isn't being taken seriously, which is honestly unacceptable given what's at stake. If you need something important handled quickly and correctly, I'd strongly recommend looking elsewhere.

I had excellent experience putting new prescriptions in my old (but beloved!) reading frames as…read morewell as my old (& good fitting!) distance glasses. Staff has all been great so far, though it was challenging to get the I ital referral to be received...but that seems to happen every busy place these days...)

I can't recommend this place highly enough. They have taken great care of me. Always help, reply…read morequickly, expert care.