My husband and I are both happy with the services and care and with our new glasses. The y went…read moreabove and beyond when correcting my husband's glasses.

I haven't been happy here for over a year so I'm off to find a new place for our family of 5. We…read morehaven't had good advice or help from the doctors, and the front desk lady has been rude to me several times. The ladies that adjust the glasses are great! Also, there aren't many options for kids frames.

Amazing staff and service. State of the art equipment. Office is pleasant and clean with a great…read moreselection of eyewear.

The service and the staff! Always nice! The eye doctor is always the best been seeing him for years…read morenow. The receptionist always welcome you with a smile

Seriously, I came to write a review on this place, and figured there would already be a ton of…read moreshining reviews! How can I possibly be the first!? Oh yeah, we're talking about Boise here - get up with the YELP, Boise! Well, if you need any eye care at all, this is absolutely the place to come. I was a patient of Dr. Cleverly for years, and he was always so thorough and professional. I was always confident in the accuracy of my prescription and the care I received. I'm super squirmy about my eyes, and he's always patient. Since moving out of state, I have looked far and wide for an optomotrist that could stack up. Comparing these other guys to BVC has made me realize what a gem this place really is. The gals that help out with frame fitting and ordering are amazing, its always clean there vs. some of the places I've been with a bunch of old dusty frames on the wall - and the selection is up to date and amazing! I have NEVER walked away feeling uneasy about the frame I'm selecting - you know, wondering if something way better is to be found elsewhere? Nope. Super happy, and I always get compliments on my glasses. Even since moving away, I have come back to BVC when visiting family in Boise to order my annual glasess covered on insurance. I always get the most friendly and warm service, and always find what I'm looking for. I don't know everyone's names, but I will say that just today, Vicki took 15 minutes over the phone to help me get a pair of sunglasses that I'm hoping to pick up when I come to visit soon. Who even does that anymore? This was after calling at least 8 eye places in my vicinity, none of which carried the brand I need, and if they did were not willing to order the exact frame I want without removing my insurance frame allowance benefit from the sale. WHAT? I pay so much for insurance so that I can get the glasses I want and need, and Boise Vision Care goes above and beyond to help keep customers happy and coming back.

My glasses were replaced only four months after purchasing them, when getting them replaced I had…read moreglued my glasses together, and was told not to do that if they needed replacing again, and that they'd be covered. Lo and behold, when the replacement frame also broke (again, in well under six months. Talk about craftsmanship) I was given a runaround about how they are no longer under warranty (due to the fact they're a replacement frame) and was asked if I'd like to purchase another pair. Of course my insurance wouldn't cover a second pair so for their shoddy craftsmanship I was kindly told I could take the nearly 200 dollars I spent the first time and shove it up my ass. To say I am underwhelmed would be an understatement, everything wrong with optometrists in general and specifically what I wanted to avoid not going back to a chain location. Thanks for showing you aren't worth the extra over America's Best or Stanton Optical. "Care is in our name and all we do..." is apparently a misnomer because all we can do is smugly tell you that you can waste more money buying another pair of glasses that will last six months.

I have gone to Dr. White for many years and absolutely love his patience. He is amazing,…read morepersonable, and really takes quality time with his patients, making sure all concerns are addressed and any conditions are thoroughly understood. He explains everything he is doing and answers any questions I have. I wanted to try contacts and he worked with me until we found a pair that would work. I was having trouble putting them in and he personally helped me. The only thing that made me sad is when they went to normal hours and quit doing their long day. Location is great, easy to get to and plenty of parking. Their reception area is large and comfortable and the bathroom is clean. They don't mind you looking at frames while you are waiting. I buy my glasses from them and they are not pushy and explain all the options and costs before you order them so you know what you will pay. They have a selection that is big enough, but not so big you have to take a day off of work to find a pair. They give their opinions when you ask about the different lens options and what they are for.

Dr. White is the best. Great staff and environment. Thank you Alex for helping me pick meta glassesread more

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

It is now been a week since I originally called this business. I called to establish myself as a…read morenew patient and make sure they took my VSP insurance. They stated they would call me back. I called them again about four days after and again, they stated they would call me back. It has now been a week and all I can surmise is that my business is not wanted nor needed. Congratulations to this business if they are doing so well that they can ignore new patients with vision insurance. However, I would not want to be getting my eye care from a place that so easily dismisses people. They simply could have stated from the beginning that they are too busy for new patients. Thanks for treating me with total disregard.

Artisan appears to be divided into two separate parts as business; the opticial (eyeglasses) and…read morethe optometry services of the doctors which seem to be separate side-by-side buildings. Reading Yelp reviews sorted by date ("newest first"), I observe that in what seems like a pattern of 1 and 2 star reviews in the last 18 months or so, the dissatisfaction is with the optical side of the business not the optometry side. This review is for the optical side based on multiple visits looking for eyeglass frames. EYEGLASS FRAMES: Artisan is the only supplier in SW Idaho for certain top-shelf artisan frames such as Theo, Face a Face, Bevel, Anne et Valentin and Barton Perreira that can run from $375 to well over $500. Some of these brands make designs that are bold and high fashion forward and some make designs that are classic but timely (my zone) out of beautiful acetate and metals with hand crafted excellence. I am at a point in my life where I both appreciate the top quality of these lines and can afford to pay for them. But I won't be buying frames here due to service issues. And pricing policy where at least some frames were quoted at about 15% above full retail. We'll call these snafus that eroded my trust in this retailer. SNAFUS: Service seems somewhere between untrained (as in "I don't know" when asked where one brand was made and what was the warranty...I now know because I contacted the maker directly) or indifferent (as in "I'm not sure" when asked if a frame came in other colors...I now know the answer because I went to the web site and looked up the model) or dismissive (as when the distribution rep for one line was in town for trunk show and rep and staff were more engaged in talking about how tickets were scored for concert that night than helping customers). On one ocassion I did find a frame but it was in the wrong color for me and when I asked if they could order a color that seemed the right one I was told only if I paid a hefty deposit which was not refundable. (For a frame that was over $500 in price.) On another occasion for a different brand given on one pair of frames I inquired about the price Artisan quoted me was more than $50 above full retail price when I contacted the company direct to confirm. Tilt. My point with the companies who make these lines might be if they wonder why they aren't selling them in Boise, the second fastest growing city in the US, in the way they are in Portland, Seattle, Salt Lake or San Francisco they might look at how their only retailer displays, represents and prices them. Maybe they need to evaluate their distribution rep too. DISPLAY ISSUES: Looking for frames here is awkward given they have them only behind / inside glass cases...as if one were shopping in a jewelry store...and needing help to get to the merchandise one cannot browse and examine options on one's own. I've noted how some customers are left waiting for long periods in spite of multiple staff being in the room. Noting Jim C's 1 star review on his recent (December 2019) experience here and I can say I have observed customers being treated similarly to what he describes. PROCESS PUFFERY: What makes me chuckle, in the way of they must be kidding, is that on Artisan's web site they mention how a customer can come in for a free, personal style consultation to talk about the right frames for them. Isn't this what any good trained optician does when one goes in to shop in any eyeglass howroom? And more to chuckle - or groan about - is if one goes to Artisan's web site to look at click thrus to brand information there one will be bombarded with "Can I Help?" pop ups for attempts to make a sale via that channel. Go figure. There seems puffery at the bricks and mortar Artisan that would be comical were it not so frustrating to have them be the only authorized retailer for brands I like. ONWARD: I moved on to a bricks and mortar retailer elsewhere to buy two frames in brands carried here. It was less convenient for me but I received stellar service and was not charged above retail prices as I was quoted here. PARKING: Private lot. ADA parking at far end of the strip mall on both ends. ACCESSIBILITY: All on one floor. The counters for trying frames in the retail area appear to be all at standing height. (This is a "tilt" for ADA non-compliance in this new space and the equal access law is 30 years old.) The loo is accessible. ALTERNATIVES: Although one will not find the same top end lines in these other local shops, for top notch service alternatives for those looking for eye wear across price points and skilled optical staff in knowing product lines and assisting customers and quality lens making, I'd recommend Vision One in Eagle and Meridian and also Six One Six in Eagle. First class service.

Amazing! Great group and doc was very knowledgeable and helpful. Great assortment of frames and…read moregood prices. Staff was very friendly and very knowledgeable about both eyes and what glasses I will need long term. Thankful for the recommendation!

I scheduled an appointment that was 2 months out, which was the first available time. I show up for…read morethe appointment, and they have no record of my appointment. I could have gone elsewhere in that 2 months. I guess I will now. One star is one too many.

Love Hometown Family Eye Care. So happy to have them for our family eye care. I take my…read moreeyeglasses in there and get them straightened out and refitted anytime and they never charge me a thing. Never had any problem with my prescription and the yearly checkups are always fun with no stress. Always smiling and friendly staff.

Dr. Dayton is very knowledgeable and personable. I feel very confident in his expertise. We drive…read moreto Middleton from Boise and it is worth the drive!