First, the coffee is good I ordered a hot americano. The service is fine as someone who is a little reserved and doesn't like unnecessary conversation or interaction with strangers, and understanding that these people who serve us coffee are under pressure when it gets busy, I personally don't mind that the workers don't yap my ear off or ask me questions other than my order they were professional and not rude. I did however get there right at 5:30 so it wasn't busy at all. Ignore all the other bad reviews those people don't even mention the actual product! If you care about feeling special when you walk into a coffee place stick to Starbucks. read more

Unfortunately, the service felt noticeably unwelcoming. There were three employees at the front, yet no one greeted me or acknowledged me when I walked in. When I left, I said, "Thank you, have a great day," and received no response. Instead, I was stared at as I walked out, even through the window toward my car. A simple greeting or acknowledgment goes a long way, especially in a customer-facing environment. The lack of basic hospitality made the entire visit feel uncomfortable and left a poor impression. read more

I've been here about a handful of times, since it's in my way to work. I always order the same thing at any coffee shop spot I go to, an ice mocha with whip cream. And I know I've ordered with whip cream because I order in the app. However, when I got to the window to pick up it had no whip cream. I asked if they could put some and I received a response with an attitude and said "well have to put the whip cream in this cup with the flat lid because we don't have dome lids, so we won't be able to close it." So instead of telling me that when I picked it up, they waited for me to ask about it then gave me an attitude. The next time I went I ordered the SAME THING! When I got to the window, again, NO WHIP CREAM! I asked for it AGAIN and was told they "ran out"! I asked "at 9am???" And with an attitude the response was "YES!". No apologies, nothing! The NEXT time I walked in to pick up my order, NO WHIP CREAM!! I again asked for it, the girl looked at me, rolled her eyes, took the cup, added whip cream, placed it in the counter and walked away...again, I only go to this location bcz it's on my way to work AND it's the only coffee spot going west towards LA!!! Someone needs to do something about the whip cream issue AND the nasty customer service! They are NOTHING like Starbucks customer service!! Not to mention the line takes FOREVER!!! read more

This was my first time visiting this coffee and tea leaf shop. I'm typically a Peet's or Starbucks customer, depending on what I'm doing that morning, but I decided to try something different. When I walked in, my first impression was very positive. The store was beautiful, inviting, and very well decorated. Unfortunately, the customer service experience did not match the quality of the environment. There were approximately five team members working, and although they clearly saw me enter, not one person acknowledged my presence. Instead, they avoided eye contact, turned away, and began communicating with one another through their in-store headsets. As a first-time customer, I found this particularly unwelcoming and, frankly, disrespectful. In such a competitive coffee market, customer engagement matters. A beautiful store and a strong concept can bring people through the door, but the team representing the business ultimately determines whether customers want to return. I'm not looking for anyone to go out of their way or do anything extraordinary. A simple "Good morning," "Welcome," or "We'll be right with you" would have been enough. I simply wanted to order a cup of coffee and a breakfast item. I would encourage management to review the customer experience at this location and, if appropriate, review the store cameras to better understand how customers are being greeted--or, in this case, not greeted. The people working at the front of the business are the face of the brand, and that first interaction can make the difference between gaining a new customer and losing one. Unfortunately, my first experience resulted in me leaving and taking my business somewhere else. I hope management takes this feedback constructively, because the store itself made a great first impression--the customer service did not. read more

Been a coffee bean fan for years. It's been my fave coffee and been to many locations. To my dismay, since it is near the outllet and costco, never felt ignored and unwelcomed compared to other locations, where I've been greeted warmly. This location needs re orientation on customer service and courteousness. Who would want to have a coffee and snack in a very unfriendly ambiance. I even have to ask if they're open or about to close? I passed 1 person as i enter cleaning the floor , 2 people in the counter who just stands there as if nobody is there in the front waiting to be asked for my order. No one made an eye contact, uttering any word to tell me to wait and they will attend to me shortly. After few minutes wondering, maybe that one person is in charge of taking orders. But isn't it teamwork and efficiency should be shown. Isn't customer satisfaction also vital for the store and company. No wonder , the place was just empty and went over some reviews and it's also low. I don't think they're busy , they have drive thru...and no customers inside but there's staff around. I just don't know if they are happy with their work or is it just another busy day for them, but no matter what it is, it's reflecting on their work ethics. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Commerce, California

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If I could rate it zero stars I would. Apparently they don't know how the points system works. And they are very rude. They don't make the drinks right. I used to recommend this place a lot. I will no longer recommend this establishment. They also take forever to make the drinks and don't read the names on the order number either. We were there for so long and they didn't even acknowledge they kept calling the wrong name. The floor are dirty as well. read more

We stopped here to get a cold drink But it sure wasn't what we remembered Watered down drinks no taste it was no I didn't think you can mess up 2 tea drinks Service seemed like still training Everything was off read more

I'm a Coffee Bean regular. Not to this location but to the store/brand as a whole. Every single day no matter where I am, Coffee and from Coffee Bean Only. I say this to say, that I with all my spirit hate leaving any bad feedback towards the brand. However This location needs some TLC. I visited around 730am on a Friday. When I pulled into the driveway , maybe 1 car ahead of me but there's a young lady outside taking orders. I presume it gets busy to why she's out there. I'm giving her my order, and I can feel her rushing me. I have orders that require specifics. And if not prepared proper, yes I am one of those. Get my coffee correct. Myself and boyfriend order the same drinks every day, so I know how to order them and what I'm asking for but again I can feel the young lady rushing my order. A top her annoyance of my adamantly trying to give her my order she's struggling to hear over the construction. Her face and energy read just go.. Got to the window, of course my boyfriend's Ice Blender was incorrect. And the girl at the window basically looked at me like so what when I told her it wasn't right and we wanted Caramel in it. She told me it doesn't come with Caramel. Lol. Mind you , I'm holding the drink out to her to take back. My boyfriend was gonna suck it up, but the girls attitude was irritating and giving she didn't want to and that we should just deal. So for that I wasn't. I told her we want it done correct and she with a grudging smile took it back and told me it would be $1 for the caramel and was funny and damn near drowned the cup with it. read more

Not a big fan of this place- service is always off. Water for 25 cents is laughable -always love when you tip and they want to charge for water. Never had a good experience here. Will actively avoid. Positive is it is clean though. read more

What happened to their place. I used to come here many times. Person who took order was great After that it was downhill. I almost asked for a refund to leave and go someplace else. I will not be coming here any longer. read more

I've always gone to this location at least once or twice a week, out of convenience and i prefer coffee bean than starbucks. But this location never gets anything at least close to right. Either takes too long, or wrong size or wrong drink or missing an ingredient. No one says hello when u walk in and just customer service isn't that great. Sorry but it's disappointing. read more

I had to stop here on the way to a funeral service. Needless to say I was in a rush. This joint took my order quickly and served us quickly. However, they gave me the wrong drink. I ordered an iced blended coffee hazelnut with half dark chocolate. However, they gave me something, don't know what it was but it was good. It reminded of a grab bag from the ice cream man. You don't know what you're gonna get but you'll like it because you're a fatty. Overall, the ice blended coffee was blended smooth, normally i like it fit and thick. But I can never resist a tanned and smooth drink of a woman. The place was clean and the servers were polite. The ac was blasting and no crazy unhoused people staring at you while you pay then asking for your change, knowing your lying when you say you don't have any because they saw you get handed change. read more

Came in when the store was dead with no customers, asked for dry iced vanilla americano w no caramel drizzle but it came out with it anyway. No biggie but when i kindly asked them to remake it the way I ordered it the female barista gave me an eye roll and remade it with attitude. After she remade it she put it on the counter without looking at me or saying anything. This store sucks and management therefore must suck as well. Don't expect much when you come here. read more

This location is a busier than others and they also have a drive thru. The staff seemed a bit overwhelmed but the drive thru had one car and the inside had 6 guests total including myself. As I walking in there was a foul smell and the floor was sticky. They were out of quite a few baked goods so I purchased just a drink. As I sat down and waited for my drink I notified the table had a sticky spill on it. I also notified that there was a pile of boxes near me. All the boxes were milk and food but they were all on the floor in the sun. I don't believe proper food handling is happening in this specific scenario but it did make me question their other best practices. Once my drink was prepared I went to the counter to retrieve it. Once I touched my cup it was partially their sticky counter. This location needs to do a bit of house keeping throughout the day as they are located in a high traffic area. read more

The Coffee Bean & Tea Leaf - Food product by customer seating area - Coffee & Tea Near Me - Commerce, California

Service is rude. The gentleman who rang me up was kind but I could tell he was juggling a lot. I asked for no caramel drizzle in my drink, I even double checked it on the register and it still came out with some. I kindly informed them that I asked for no caramel and she rolled her eyes and remade it, but when she remade it she just slid it on the counter didn't even look and me or call my name out again... I just assumed it was mine and left. Wanted out of that place. read more

I love coffee, and will gladly wait for my coffee however, I don't understand why it always takes FOREVER to get a cup of coffee. Whether it's the drive thru or the inside. The baristas have no sense of urgency. Their drive through always has a long line and I always end up waiting 25-30 min for my coffee. This location probably has the worst wait times. At this point I might as well stick to Starbucks... read more

My go to stop but on my last visit I had a really cool and happy drive up window girl, Leslie. What a ray of sunshine. Briana was also at the window with a big welcoming smile. Coffee with a side of smiles to brighten my day. read more

Really cozy spot to relax and enjoy a treat. I got the Cookie Butter Latte and a chocolate muffin and both were so good. The latte was creamy and perfectly spiced and the muffin was rich and moist. The place is clean with lots of natural light and the service was actually really friendly and quick. I had a nice experience overall and would definitely come back for that latte again. read more

The Coffee Bean & Tea Leaf - Muffins & SconesDouble Chocolate Muffin and Cookie Butter Ice Blended drink - Coffee & Tea Near Me - Commerce, California

Every coffee we ordered was made completely watered down by milk. Service was unhygienic.

This was my first time at Coffee Bean, Ayleen assisted me, I made her aware is was my first time, I made her aware I'm not a true coffee drinker and she recommend me a latte, I chose the White Chocolate Latte and it's so good and sweet, somewhat taste like horchata.. the service was good, drive through was clear, literally got my drink within 4 minutes, I was able to make it to work. The best part of this experience is that she gave me 2 stickers. Thank you Ayleen:) read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Commerce, California

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Slowest drive thru ever. Every time I'm here it takes a long time. I don't know if this is where they send all new hires but goodness someone work on their drive thru speed - today took over 15 minutes! read more

Trash! trash! trash!! My blended drink isn't completely blended so I'm having a hard time drinking it! Plus their WiFi sucks! Ended up using my hotspot for internet anyways read more

The Coffee Bean & Tea Leaf - . - Coffee & Tea Near Me - Commerce, California

Was on the road to San Diego getting gas at Costco and I needed to get some coffee on the road and this place was just there so I thought why not. I came in and ordered a Vietnamese cold brew. The coffee was good. The service was okay and the bathroom was clean. The location of this coffee shop is convenient because it's right next to the Costco which means there's a lot of parking available. read more

The Coffee Bean & Tea Leaf - Vietnamese Cold Brew Coffee - Coffee & Tea Near Me - Commerce, California

why yall drive thru take so long? yall make me late to work. Rather go to Starbucks bro

Watered down flavorless iced tea lattes and iced coffees at this location. Tried this location about 4 times now, they are consistently flavorless and watery. What happened and why doesn't anyone care that you are serving bad expensive drinks. Awful! Waste of money. Shame on this location. read more

Service is so slow. Took me almost 30minutes to get my drink, and I was only 3rd in line . I do not recommend this location

They asked me 3 times what I was ordering at the speaker. Got the window they were still confused on what I ordered. I just wanted an iced sugar free vanilla decaf coffee. I told her again and she already had the ice coffee made. I asked again are you sure if sugar free because I'm diabetic and she said yes. Guess what happened after my glucose spiked. Even after I repeated so many times. All you had to do is remake it if you ain't sure I was super nice and understanding. Extremely disappointing read more

I like this location and enjoy their drive thru. I wish coffee bean had more low sugar or no sugar added options as a health conscious girl. My brothers who are not as health conscious really enjoy their drinks. I also like the environment inside, great for doing school work. The service is also typically fast which I appreciate. read more

Okay, Sunday evening (10/13) I ordered 3 items through the app to pick up on my way to work. They got 2 out of 3 items correct. Drink & pastry were right and they screwed up my breakfast sandwich. I ordered the Bacon Egg Cheese Muffin sandwich and when I arrived to work I discovered this burnt ham and egg sandwich. Unfortunately, I was already at work and Coffee Bean had closed for the night, so I was unable to return it and get the right sandwich. I wouldn't of mind eating what they gave me, but it was not edible as burnt as it was. I plan on going in the morning on my way home from work and get the correct sandwich I paid for... read more

The Coffee Bean & Tea Leaf - Burnt breakfast sandwich I didn't order - Coffee & Tea Near Me - Commerce, California

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The most nickel and dime location I have ever seen. They charge you for tap water. Also they refuse to offer small size drinks like every other location. read more

Love coffee bean! So happy I can after leaving Disneyland and my long journey home. Just wish they would clean their bathroom. It's always filthy. read more

The Coffee Bean & Tea Leaf - Caramel iced latte and iced caramel macchiato - Coffee & Tea Near Me - Commerce, California

Decent place Decent staff Located next to Costco so there's plenty of parking after 7pm They just need to have a set time they ask people to leave the outside tables as I was asked to leave 30-minute prior to when the barista told me they close the outside.... The young Man who was in charge of cleaning and pick up the tables lacked professional communication and was very well aware of my issue he could have solved. I blame this on the CEO John Fuller who needs to provide better training to his managers and staff on how to communicate properly with customers. read more

The drive thru service is subpar to say the least. Not sure if he was having an off day but a condescending tone at 7 in the morning was off putting. We got two single expresso shots and a cookie butter latte. The shorts were acidic and burnt. The latte was good and flavorful. service was fast, it is a very busy shopping center and a bit difficult to get into their drive thru line read more

I stopped here and ordered a hot latte and paid for extra espresso shot that I did not receive. They are quick to take ur money but not serve quality service. Very unhappy. I needed the boost and I did not get what I paid for read more

Mobile ordered a blended coffee. You can't drink it because the ice is so chunky it won't go through the straw. I do not recommend this location, unless you want to waste your money. 1 star rating because I am forced to give a minimum of 1 as it would not let me post with a 0 star review. read more

Better than Starbucks. I honestly don't know why more people don't shout from their car rooftops about this place because it really is delicious coffee. Plus, the employees at this location are nice and friendly. Not snotty like those OTHER coffee shops. Stop here & see for yourself! read more

THE NASTY CHAI LATTE IVE EVER HAD never cared for coffee bean but decided to give it another shot and i shouldn't have wasted my money at all read more

The Coffee Bean & Tea Leaf - Sh*t looks like water - Coffee & Tea Near Me - Commerce, California

I had quite a pleasant experience at Coffee Bean. I wanted something that was low in sugar, the barista let me know that they had ran out of chai powder but was very accommodating and thorough when explaining my options. I ended up going with the chai rooibos which wasn't my favorite but that's just down to preference - hopefully next time they'll have the chai! Great location if you plan on studying, they have large tables! read more

My wife and I also come to The Coffee Bean get our first drinks and get some of their delicious pastry and other items they have. My wife enjoy their hot chocolate very I enjoy their matcha green tea latte and also their blended drinks. read more

Staff was pleasant and welcoming and helped me decide which coffee bean powder would be appreciated by me. Thanks so much I am passing by and located you on Yelp! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Commerce, California