We had the worst experience ever !!!! and hiring classic movers was the biggest mistake of our life. I still have 30 boxes to unpack but I thought its necessary for everyone to know the quality of service they offer. I want to make sure what happened to my family doesn't happen to other families . Hopefully after reading this review you will think 100 times before hiring these buffoons.
We had made booking with classic movers for 24th Oct 9am. Classic movers promptly showed up at 9:15am, so far so good. One of the guys hired by classic movers seemed to be on drugs and had a belligerent attitude. The first thing he said after entering our apartment is that "classic movers does't move stuff thats not in box" so he refused to take our vacuum cleaners, iron table, big dustbins and tonne of other stuff. We had some of the stuff lying around and we were told classic movers isn't going to provide any boxes. On top of this he was throwing our stuff on the ground deliberately. When we told not him not to do so he said "this stuff is shitty and not expensive so I am going to throw it". Also, it seemed like this guy was on a different schedule, he refused to take certain boxes saying " he had to be somewhere so he cannot take more boxes". He also took nice little cigarette breaks, it helps when you are high!! When confronted he was rude and abusive.
Obviously, after all this we called the owner Sean and told him we cannot allow this person to take our stuff and he could also be a potential security threat to me and my family. Sean spoke to the psycho and asked the other 2 guys to drop this dude back to their Fremont office and then from here on only 2 guys will help to move in. This whole process took 1:30 hrs so during this time we were just sitting and waiting. The clock was stopped so weren't charged for this duration.
From there on the process went ok, I have no complaints with other 2 guys. But the reason we hired 3 people (and also paid for 3 people from 9:15am to 12pm) was so we can finish the moving in by 3pm. Since there were only 2 people, it took them a good 5 hours to finish all the unpacking and we got free by 6:30pm. We still had a tonne of stuff remaining to move so we hired another movers who picked all our leftover stuff the next day.
Ultimately, classic movers not only ruined our day but also the experience and excitement of moving to our new condo. We ended up paying around $1000 and still had to hire another set of movers. It seems they hire people off the street and don't even do their background checks. If you are looking for professionals to move your stuff, I suggest to find another movers. I was also deceived by all the ratings provided here but turns out you can't even trust these ratings anymore.
If anyone has any questions, please feel free to reach out to me. I am happy to answer questions.
Updating my response basis the comments :
1. Accept this as a feed back, if you guys were good we would have appreciated your work.
2. Talking about 3 of your guys one of them was so rude that I literally called you to take him out of this job because we were not feeling safe working with him and your 2 other guys agreed that he was rude so please clear out things between you people before questioning us.
3.As far as the packing is concerned we had most of our boxes pack I won't say all but when your guys said they can't do we did it by our own within the time limit so behave like a good firm and don't lie.
4. I don't know about you company but out of the 3 one guy was highly unprofessional , he must learn how to talk to customers .
5 If I had minus rating I would have given you guys that . And I wish you guys had left my work and I would have hired a professional company with mindful workers.
6.Well the truth is In front of you and you accepted it over the phone and that's why you called of one of your guy who was rude and pathetic and ask 2 other to help us. If he was that amazing person as you claim, why did Sean agree to remove him? Think before you respond. read more