Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

I drove all the way from Chicago not expecting to leave with a good deal or a car but today I drove…read morehome with my dream car - Ford Ecosport!!! I am so happy with my experience, this dealer beats any dealer I've been to in Chicago. So worth the drive! Erik was our salesperson and he really met me at my needs. He was just so awesome! Erik really lives up to the dealership name! - FRIENDLY Ford, no scams or BS fees. I was in and out in a little under 2 hours with a good deal. I'm definitely recommending this place to any person looking to buy a car :)

Fantastic Service Department!…read more Great folks, they are the best service department we could ever ask for. Well done JR. We are grateful and appreciate how quick and professional you treated us today. THANK YOU!!! Recommend 100% EMS ROADDOCS

My experience with Wickstrom, particularly with Tony H. and Terrence, is the only time I have ever…read moreleft a dealership feeling like I wasn't being pressured or pushed to be upsold on things. Tony is incredibly knowledgeable and clearly has been doing this a long time. Tony went over all my options, explained the benefits of anything that was additional costs but did not push me to go for anything just because. He was able to find the exact Trailblazer I wanted, with the upgrades *I* chose myself based on his expertise. This was my first time buying a new car, and I could not have had a better experience! Terrence showed me all the ins and outs of the tech in the car, and helped me get all my apps and apple car play set and ready to use once I drove off the lot. Everyone in the dealership was personable, professional and all around great. I can't say enough good things about my experience here. I will definitely be recommending Wickstrom and their team to anyone who is looking. Even today, I gave my praises to a coworker who was looking for a car!

I came in for a test drive on a BMW 328d and the salesman who helped me was amazing. Very…read moreprofessional, polite, easy to talk to, however, I had an issue with the sales manager Tony Hayes. He is very unprofessional. He approached me in a defensive manner asking when would I mention to the salesmen that I had a dealership and then he shifted his tone once I rattled off numbers to him and showed that I know market average and he overpaid for the car. He raised his voice at one point because I said the car was too expensive according to MMR and market average and he started arguing in front of other customers. For him to have the need to challenge me about my dealership when all he had to do was chill for what would have been a chill conversation was not needed. Another sales manager called me the next day to apologize for the way Tony treated me however it was too late to care. They even called me multiple times after the fact and I said I'd call them when I'm ready but they still called, very pushy. Salesman strong and good but management very unprofessional - Tony especially. I took my business elsewhere and suggest this is a place you put in the back of your mind.

Great experience. Low pressure environment, very friendly. Got a great price on the vehicle I…read moreended purchasing and they came correct on the price of my trade. They were very upfront and honest about the condition of the vehicle I purchased. Paperwork took mere minutes. Jackson, Sam and Hoang were all class-acts. Will go out of my way to do business with them agian!

What a bunch of crooks. I'm purchasing an early model 2006 Ford GT. They have had the car for 6…read moremonths and couldn't sell it. We negotiated a price, came to an agreement and the day I go to follow through with the sale they decide to tell me they sold it to their other dealership and won't respect our deal offering? In a world of scams and fraud, it's truly nice to see a dealer follow that same business model with zero ethics. I told the other dealers I was working with I had moved forward with yours and you pull this crap? Following up with reviews on BBB, and Facebook and google reviews as nobody should have to deal with this level of swindling. BUYER STAY AWAY!

I have good experience with Active Auto Sell I buy chevy…read moreavalanche 2003 and car still drive good I also recommended place to my father and he buy mazda cx7 2007 as well definitely come back to you guys

What this company does is illegal and come Monday morning I will be reporting them, filing a…read morecomplaint with all 3 credit bureaus to remove their inquiry and contacting the better business Bureau. I walked in and looked at a 2007 jeep which I was told was 11,000. Came back the next day and told them I want to put down only 500, my credit isn't the greatest but wait till you see this break down. Ok jeep 11,000 Down payment 500 I'll be financing 10500 at 20% interest Add 300 tax title plates Interest comes out to 2100 Which would mean my payment would be 280.43 x 46 months Try again this is what they tried to sell me on. Your credit is bad it's tier 2 not tier 1 I need to put down 2000 dollars my payment will be 370 x 46 months.....how is it I owe more for putting more money down??? Say I put 2000 down Now I'm finacing 9000 at 20% Which is 1800 Say 300 tax title lic etc Brings us back to 11000 Which means my payment would be 239.13 x 46 months. What they are doing is the oldest scam in the book now if the finance company is in on it....well we shall see when I notify the authorities. What they tried to charge me was 17020 2000 down Interest 3004 370 x 46 months. What they are doing is illegal. It's called bait and switch.

purchased a vehicle on April 03, 2024. Upon test drive , I asked the representative/salesman about…read morethe tape around the hoses and the tire pressure monitoring light. Cristian ( the representative) stated the tape was standard because it helped insulate electrical components of vehicle and stated the tire pressure monitoring light was coming on due to snow and rain. I drove vehicle home, but ride was bumpy and car seemed to be pulling to one side. I drove vehicle to tire shop , the shop said tires were bad and needed new ones. I called Cristian next day and he said he needed to speak with manager &would call me back. He did not call me back. I called on Friday as well, left a text message ( still have). Cristian did not respond. I drove car to auto repair place in Griffith, Indiana to have vehicle check up. I called Cristian again, after no response. I called New Wheels , spoke with someone named Cathy and was told manager unavailable after explaining the tire situations ( too bad ) to drive car back to dealership. On Tuesday, the autoplace in Griffith stated that tires had bad tires plus different size lug nuts on tires thst would have made it impossible for me to change tire if flat occured. Also, found that engine was washed to hide oil leaks and 2 significant belts were dry rodded. I sent Cathy the images of said challenges. She said she would speak to manager. Said that best thing was to drive csr back. I again told her it was a safety issue. I contacted warranty company but none of issues were covered. I psid autoshop to fix the problems. I sent NEW Wheels the billed receipt on April 15, 2024 to ask them to cover /reimburse me additional $769 that was spent to make car safe to drive. New Wheels has not contacted me back in over a week. Pleasant enough to sell car and make car look pretty. Changed what was conveyed over phone in person.

I purchased a 2021 Audi Q5 from this dealership based on the advertised features and condition of…read morethe vehicle, specifically including Apple CarPlay, Bluetooth connectivity, navigation/online functionality, and a properly functioning Audi MMI system. Shortly after purchase, I discovered the vehicle has significant electronic and infotainment issues that were either undisclosed or not properly inspected before sale. Issues identified include: * Apple CarPlay does not work at all * Bluetooth/device pairing is nonfunctional or unreliable * Navigation and online services cannot connect * SiriusXM song/title display continuously blinks on and off * The MMI system repeatedly displays "No data connection could be established" errors * The vehicle appears unable to properly establish network/service connectivity * System resets/factory resets fail with "The system could not reset" errors * The vehicle still appears tied to a previous user account ("Amy Forster has remote access rights"), indicating the system may not have been properly cleared/reset before sale * Multiple warning/error messages appear relating to online services and connectivity * Audi dealership evaluation indicated missing hardware/components related to connectivity/MMI functionality I specifically took the vehicle to Audi for evaluation because the dealership initially suggested the issue was minor and "probably just a switch." Audi advised that the system appears to be missing required components/chips necessary for proper connectivity functionality and estimated repairs could exceed several thousand dollars. When I contacted the dealership and asked to speak with a manager, the situation was downplayed despite the seriousness and extent of the issues. I was then scheduled for an appointment at Addison Auto Clinic on Tuesday at 8:30 AM -- notably after the dealership's stated 10-day warranty/guarantee period. This timing is extremely concerning and gives the appearance of intentionally delaying inspection until after the limited guarantee expires. Additionally, I was never offered an extended warranty at the time of purchase, despite the dealership now suggesting these costly electronic failures are my responsibility. Had these issues been disclosed beforehand, or had I been informed that major components may be missing or malfunctioning, I would not have proceeded with the purchase under these terms. This vehicle was advertised and sold with features that are currently unusable. The system also should have been fully cleared/reset prior to resale. The fact that another individual still appears associated with remote access rights raises further concerns regarding the dealership's inspection, preparation, and disclosure practices. At this point, I am requesting: * Immediate resolution and repair at the dealership's expense OR * Reimbursement/compensation for necessary repairs OR * An appropriate remedy under consumer protection laws for a materially misrepresented vehicle sale I have documented the issues with photos/videos showing: * Connectivity failures * Failed system reset attempts * Warning/error messages * Nonfunctional online services * Prior account still linked to vehicle * Ongoing infotainment malfunctioning Selling a vehicle advertised with features that are unusable or potentially missing required hardware is misleading and unacceptable. I am preserving all documentation for submission to consumer protection agencies, BBB, Yelp/Google reviews, and any further legal or regulatory action if necessary.

Best car salespeople ever! I purchased a 2009 Ford Focus here and I love it. The manager even gave…read moreme a goody bag full of accessories. I like that they make you feel comfortable and relaxed, not like some of the vultures I've run into before. Highly recommended!

From the owner: Our goal is to provide the ultimate customer experience; you'll see and feel the difference from…read morethe moment you walk through the doors. Our aim is to provide an enjoyable, low pressure experience for every customer. We're committed to our customers and to building long-lasting relationships. Our salespeople boast over 100 years of combined automotive experience and take pride in offering the most honest and trustworthy service in the business. Whether you're in the market for your first vehicle, your sixth vehicle, a family hauler or something sleek and sporty, DuPage Motorcars & Lamborghini Chicago are here for you. We offer financing, certified vehicles and extended warranties.

Good customer service and good quality work. They even wash your car!read more

I have a 2015 Ford Escape and brought it in yesterday for an oil change. The service was great from…read morestart to finish! I booked on line for a $49.95 oil change and was mistakenly changed $74 and change which the service technician who assisted me corrected without hesitantant. The other thing that impressed me was that my service technician did not try to upset me on any services. I have a regular mechanic and know that my Escape is in excellent working condition. I felt like I could trust this dealership which is not the norm with most car deakerships The chairs in the waiting area were comfortable and coffee & snacks were offered. Two thumbs up with the service department at Joe Ford Cotton! I will definitely bring my business to you going forward!

If I could leave no stars I would my year make & Modle is…read morefor sale in Elgin for over 7,000. & I was offered 900, the F&I guy is a crook who said his name was Heffa so he is the boss 2 thumbs down for the boss. I came in Thursday evening let him run my vin said to the salesman I need to get to a dinner with friends & if he could send me numbers tomorrow. I was asked to come in for pictures of my car before they would give me numbers. By the way asking so much less than my same car is for sale on cars.com the gave me a price of 900 & wouldn't pull the car up I was looking at to make sure all the warnings lights were off until they showed me the low ball I was offered. The poor salesman winced before saying it! So F&I guy is a crook & DONT know if this was Brian B who wants repeat business. Maybe because I'm a single woman or maybe because I'm from out of state they wanted to fraud me not sure but DONT BUY FROM THIS DEALERSHIP Follow up F&I guy called me still no name & I gave him an ear full of unbusiness like conduct that I received! I pretty much told him give me a fair deal or don't call me back. I bet I don't hear from him.

DO NOT BUY FROM THIS PLACE!!!! They are crooks!!! They take your money with all these promises…read morethat the vehicle has been gone over and is in good working condition and then when it's not you can't reach anyone!

Después de 2 años volví a regresar a Roselle Motors está vez a comprarle un caro a mi hijo y como…read moresiempre Mike y su equipo siempre brindan una excelente experiencia de principio a fin. Desde que llegué al concesionario me atendieron con profesionalismo, paciencia y total transparencia. El equipo fue muy amable y resolvió todas mis dudas sin presionarme en ningún momento. Me explicaron claramente las opciones de financiamiento y trabajaron para conseguirme la mejor oferta posible. El proceso fue rápido, organizado y sin sorpresas. Salí manejando mi vehículo el mismo día, completamente satisfecho con mi compra. Se nota cuando un negocio realmente se preocupa por sus clientes y por brindar un servicio de calidad. Definitivamente los recomiendo al 100% y sin duda volvería a comprar aquí en el futuro. ¡Muchas gracias por hacer que esta experiencia fuera tan fácil y agradable!

We called regarding a vehicle and "Miguel" told us it was still available, but he was not going to…read morebe there to ask for "Juni" he would be expecting us. We get there, after driving an hour and of course the vehicle was sold Saturday and they didn't have time to update their inventory. It's all a scam to get people to their dealer to rip them off.