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    Joe Cotton Ford

    2.8 (44 reviews)
    Open 7:00 am - 8:00 pm

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    Page 1 of 2

    Ask the Community - Joe Cotton Ford

    Review Highlights - Joe Cotton Ford

    Mike and the dealer were there to make sure I; and I repeat I, the buyer, was satisfied.

    Mentioned in 4 reviews

    Read more highlights

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    Auto Showcase of Carol Stream - Buying the car

    Auto Showcase of Carol Stream

    (60 reviews)

    I had a great experience buying a car from here! Andy was a phenomenal salesman and very…read moretrustworthy. I kept inquiring about a Mustang they had and I live in NC. Another customer walked into the dealership looking to buy the car and Andy gave me first dibs on the car since I kept asking him about it. I was able to put a 4k down payment to hold it for four weeks and then fly out and test drive it. Overall great experience!

    I can't say I'm fully satisfied with my purchase or customer service…read more 2/3 phone calls made to inquire about the car were met with "meh, take it or leave it" energy. When I ended up deciding to purchase, my sales rep was cool and he did loan me a vehicle to pick up the check from my credit union, so that was nice, but I feel that was closer tied to closing the deal vs courtesy. As far as the vehicle I purchased goes, I had to bring the car back due to the battery being faulty and the car not starting multiple times. The manager seemed a bit irritated and felt as if he was rushing to get me back out the door once they replaced it. The vehicle also has a headlamp issue where the assembly needs to be replaced. I thought the issue was connected to the battery but apparently it wasn't. Called the manager and he kind of made it seem like I should be glad they even took care of the battery "for free", and couldn't do anything about it "other than look at it for free" since it's not connected to the power train. Buying used cars is always a gamble, but I kind of feel like at the price point I purchased at, I shouldn't have these issues. It'd also be appreciated to have a more considerate post purchase experience regarding the functionality of what they sell vs the indifference.

    Affinity Auto sales - COMMERCIAL SERVICE CENTER

    Affinity Auto sales

    (14 reviews)

    This car dealership is AWESOME! Excellent prices for superior cars! Can't wait to get my hands on…read moreone of their cars!!!

    If I could give this company negative five stars, I absolutely would. This has been the worst auto…read morebuying experience I have ever had. During the negotiation for my recent vehicle purchase, the sales team agreed to give me certain discounts, which made it seem like they were trying to offer a fair deal. However, when it came time to finalize the paperwork, those promised "discounts" somehow disappeared and were replaced with additional charges and fees that were never clearly explained beforehand. Even worse, shortly after purchasing the vehicle we started experiencing multiple mechanical issues. We ended up dealing with several repairs soon after buying the car, which should not happen when purchasing a vehicle that was presented as being in good condition. This created a lot of unexpected stress and additional expenses. The entire experience felt misleading and dishonest. What was promised during the sales discussion did not match the final paperwork, and the condition of the vehicle clearly did not match what was represented during the sale. Buying a vehicle should be a transparent and trustworthy process, but unfortunately that was not the case here. Because of my experience, I strongly advise others to be extremely cautious. If you are considering buying a vehicle from this company, please think twice before doing business with them. Based on my experience, this dealership is misleading and difficult to trust, and I truly regret purchasing a vehicle from them.

    Joe Cotton Ford - car_dealers - Updated May 2026

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