I have a 2015 Ford Escape and brought it in yesterday for an oil change. The service was great from start to finish! I booked on line for a $49.95 oil change and was mistakenly changed $74 and change which the service technician who assisted me corrected without hesitantant. The other thing that impressed me was that my service technician did not try to upset me on any services. I have a regular mechanic and know that my Escape is in excellent working condition. I felt like I could trust this dealership which is not the norm with most car deakerships The chairs in the waiting area were comfortable and coffee & snacks were offered. Two thumbs up with the service department at Joe Ford Cotton! I will definitely bring my business to you going forward! read more

Good customer service and good quality work. They even wash your car! read more

Joe Cotton Ford - Car Dealers Near Me - Carol Stream, Illinois

The service department has made a proper step forward in the last 2 years. The second time I brought my 2019 F150 in, I was a little wary. I just had my 2nd great experience with Andrew in the service department. I believe that my issue was fixed, and I Love my truck again. I went in a little miffed, even though Adam was perfect on the phone before I got there. I now wish that Joe Cotton was the dealership at which I purchased my Shoobie. Thank you very much, Andrew. read more

I am so pleased with my Ford Edge and the experience of purchasing from Joe Cotton Ford. Jason was very helpful and patient with me as I made my decision. The entire staff was very welcoming and Jason has gone above my expectations of a sales person. My previous vehicle had zero bells and whistles so I am so thankful Jason took the time to explain what everything is and how it all works. I've emailed Jason with some additional questions and he was prompt in responding. I was just in for an oil change and had the same welcoming experience. read more

I called today and spoke to a salesman about a van that I no longer needed. It was in very good condition and KBB and NADA said the vehicle was worth $22k. The salesman I spoke to told me the vehicle was worth on $10k resale and he said he would sell it for +/- $14.5k. I refused his offer and did some more comps. I went to Carmax for an appraisal and they offered me $21.7k for the vehicle! I would never recommend or use this band of thieves in the future. They will rip you off! read more

Always have a great experience at Joe Cotton Ford. My previous car needed an oil change, come to find out it had another major issues that they were able fix for me while I was there. I also most recently just purchased a pre-owned 2017 Ford Fiesta Titanium that I LOVE! Autumn and Jason Conn both were able to help me to find a car that I really loved while keeping me at a great price point. Going through finance with Mike was very easy and straight forward. I had a great experience with service in the past and an even better experience purchasing my new car :) I would absolutely recommend Joe Cotton Ford to anyone needing a new car or needing to fix their existing one. Thank you Joe Cotton Ford for helping me get into a car I absolutely love! read more

Joe Cotton Ford - Purchasing my 2017 Ford Fiesta at Joe Cotton Ford - Car Dealers Near Me - Carol Stream, Illinois

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Brought my E350 work van in for repair. Levent the service advisor kept me updated with what was going on with the repairs. The repairs were completed 2 days before they thought it would be done. Levent had the mechanic check over the entire van to make sure nothing else was wrong with it. They went above and beyond to get my truck up and running again. My truck is running great now. I highly recommend this service department!! read more

You can't put a price on luxury & service, but the price Tracy Conn put on the Explorer I purchased was too good to pass up He even threw in the scotch guard. While I'd never drink & drive, it is comforting to know should a bottle of double black Johnnie Walker break as I return from my supplier of spirits, my situation is covered. PS - parking was ample read more

Excellent service. Pick up and delivery , enthusiastic and knowledgeable people. Keep it up The post service robo dial phone calls to my cell phone are annoying though. read more

I don't write many reviews as my experiences tend to be neutral, especially with a car dealers. I met with Mike on a online inquiry about a 2016 Focus ST. Upon arriving, I was advised it was sold. No worries as the manager told me there was an identical Focus coming in that night. We ran numbers and got a trade in value for my 2012 Nissan. I got EXACTLY what I wanted, no bantering, no arguing, no back n forth to "talk with the manager". I got what I wanted, pure and simple with no fine print nonsense. The following day, sure enough the Focus ST was there clean and cut and ready to go for me. Mike and the dealer were there to make sure I; and I repeat I, the buyer, was satisfied. I have never, ever, been to a place that will take care of you like they did. Let's face it folks, car dealers want your business and more importantly, YOUR MONEY. I felt like they didn't want my money but more importantly my business. They got my attention and my business. Hands down the best car buying experience I've had. read more

Overall a pleasant experience with the cotton Webb team.spoke w dealership in regards to warranty repair and they were kind enough to pickup and drop off my vehicle even though I didn't buy the vehicle from them.smooth communication with dealership in regards to my vehicle repair status from A to Z,would recommend there service department and consider using there dealership for future visits read more

I will start this that if you are looking for a tow truck for a fifth wheel don't go to Joe Cotton Ford And for sure don't use the Sale manager Bob Driver. He is one of those people that say they know how to set a truck up but me has really no idea. We made the mistake of meeting him for a new Ford F-250 King Ranch. Gave him the book on the fifth wheel we wanted to pull and we got a truck that has a payload of only 2028 lb. they went as far as to try and tell my wife that the yellow tire sticker on door post means nothing. But use words that they can to make it find good like every truck has that sticker. I would be over payload with just the trailer an two people in the truck. And writing to GM gets you no where he does not even reply. Moral of this is stay away from Joe Cotton Ford you will be much happier for sure. read more

My experience at this dealership was "HORRIBLE " if you need a service on your vehicle please go somewhere else unless you are ready to deal with people that go by ( your emergency is not my emergency) I took my SUV for an engine light, next things I know is that is not drivable and won't give back because it needs a new engine which luckily was under warranty as well as a rental car, 3 weeks later I barely got my car back ONLY because corporate office got involved. I was told my car was the only one the mechanic was working on yet it took 3 weeks to get back, was promised a rental car which I never got, was told by the manager he would be taking care of this problem but never called me, emailed the general manager but never got a response. I was simply ignored!!! would never go back! read more

I had an appointment at 8 AM today for a basic oil change. I showed up and was told I was the first one there. But then an hour and a half goes by, and three other people had arrived and were taken care of and left before they finished my car. A gentlemen who was taken care of before me was also there for an oil change. I asked the guy assisting me about the program where you get three oil changes and the fourth one was free. The guy said he would look up my account and apply it but that it wouldn't include tire rotation. I said that was fine as long as the oil change was free. He sends me upstairs to wait. An hour and a half goes by and he finally comes up to tell me my car is ready. He tells me that he only saw two oil changes on my service history (which is not true, I save ALL the paper work, and even offered to bring in the paper work to prove it) and he simply said it wouldn't matter there was nothing he could do and that he would have to charge me for the oil change. Finally, the bill. A woman who they took care of before me got very upset when they handed her the bill. She started arguing with the same man who was working with me saying they have never charged her more than $39.95. He gave her a silly excuse saying that the labor costs had gone up. She eventually paid her bill, but left upset. So I knew my bill would be expensive as well. The guy tells me the bill would be $46.04. Which is ridiculous. In fact, my first oil change was $32.19 (Jan 2018), my second oil change was $10.37 (May 2018) because I had reward points from previous service I had them do, and then my third oil change in November of last year was $35.42. And today they charged me $46.04, giving me the same excuse that the labor costs went up. And when I read the bill, they didn't rotate my tires which should have been included since I paid for the oil change. This is bogus and I am very unhappy with the level of dishonesty and bad customer service they served me with today. Oh and they didn't even wash my car. In fact, they only washed my car my first visit with them. To say the least, I will be switching to a different Ford dealership. I recommend getting firm pricing on the services you need done beforehand. My honest opinion though? Save your money and find another dealership. read more

This place is playing games and wont gobe ne the truck I want because I we t yo another dealership very sad. Now they lost over 112000 in 2 truck purchases. We to RAM instead and didnt get the run around like at joe cotton. read more

This place was literally the worst car place I've ever been to. First this Biden look alike showed us a different car then we went to go see. Then pulled out a second car that was the opposite of everything we wanted to see. Then we told him what we are willing to pay and his ass hole manager comes over and starts yelling at my girl cause we were telling him no. This place needs to overhaul how it deals with people completely. Not only did they loose our business for ever I would urge everyone else to avoid going here. One star is just to many read more

Worked with Jason Conn...great guy, really understanding and helped us look at different options for our next purchase. With Jason's help, and no standard pushy sales techniques, we were able to eliminate some vehicle selections from our search. We did some negotiation on a possible purchase...we did not come to an agreement. We are still in the market for a new vehicle, and I would recommend this dealer and salesman anytime. We have gotten a few calls from the dealer since negotiations fell through. I am still interested, but they seem hard and fast on their price. read more

I wish I could give them 0 stars. I took our 'old' Merc in for the LCM safety recall. When I made the appt I was told the repair would take between a half and full day. They asked that I drop off the car early in the day. When I dropped off the car the service tech joked that this often took two days to repair since he had to rip out the entire dashboard. The tech chuckled when he said they did not work on weekends and my car would probably be there until Monday. * The LCM does not require that the entire dashboard be 'ripped' out to be replaced. * It's not 'funny' to tell a customer that the repair estimate provided over the phone is significantly different than the repair estimate provided by the service tech. There is no excuse to lie to a customer and state the entire dashboard needs to be removed for a repair when the repair is relatively simple. We will make every effort to avoid the sales and repair areas of Joe Cotton Ford. --------------------------------------- After a little research, I am updating the review. The LCM can be removed with two screws that are easily accessible from under the driver's side. A local mechanic indicated it is a two-hour repair by an experienced mechanic. They deserve negative stars! read more

I can't say enough good things about this place. They made a car buying experience so nice, not having to spend an entire day in a car dealership. Mike the sales manager, super fantastic! He went to lengths above and beyond to get us in a vehicle that we liked and wanted. Roman, salesman was great too. Very helpful, down to earth guy. Once again they made our car buying experience so pleasant, stop in and check them out! read more

A pretty uneven experience at this dealership. I went in looking for a car for my son who is turning 16. I sent an internet query to the dealership that was returned within 30 minutes. I set an appointment with someone named Marlena but when I arrived at the dealership, I was immediately handed off to Jay. I thought that was a bit odd. But Jay was a really helpful and friendly sales guy. I really liked him. I found a car I wanted to buy but the price was more than I wanted to spend. I was clear on what I wanted to spend and what my timeline was (now). Jay took it to his manager, who entered the scene. I think his name was Bill. Bill took the approach of trying to sell me a NEW car, even though I had been clear with Jay that a new car was not going to be realistic for me since that is not what my wife and I wanted for our son. Bill did not have a counter offer ready for the used car since we were still $1000 apart. He then left the office, came back with something that was a little better and we left it at that. I left without a car. I shopped around some more since a used Ford Focus isn't exactly a one of a kind vehicle and found another car at another dealership and bought it when they would meet my budget. I really liked Jay. Great guy. But the whole "why don't you buy a NEW car" approach really didn't work for me. And I was bummed that they wouldn't get to the price point that I wanted since this dealership is closer to my house. read more

I wish to retract my negative review because Paul Cotton, Owner and General Manager of Joe Cotton Ford expressed great concern with my issue. After his extensive research into the particulars, it was determined an odometer rollback was performed by a lessee to avoid an excess mileage penalty when returning the car to the lessor. The dealership had no knowledge of this action and is fully exonerated from any complicity with the fraud. Mr. Cotton has demonstrated good faith and integrity of the highest order. I would now highly recommend this dealership to anyone shopping for a new or pre-owned car read more

I dealt with Greg Gentile when I needed two new trucks for my business. I did my research on the 2015 Transits that I bought. I got prices from six other dealerships. Greg was very easy to deal with and he was able to save me some money.We have bought six trucks from Cotton now and would recommend them to anyone! Thanks Greg read more

I would like to personally thank Tony Martino for assisting with my recent F-150 purchase. Tony and Ken helped me navigate the process with ease and through all the various packages. I am very happy with my new truck and can't wait to take it on my first road trip in a few weeks. Thanks Tony! read more

We use Joe Cotton exclusively for our family's auto needs. Between our family, we have 2 Explorers. a Focus, a Fusion and a F150 all purchased from Joe Cotton. There are only a handful of sales people here, which I appreciate, because I am able to follow up with Roman, our salesperson, easily and he is very helpful with any questions and communication is a breeze. The shining star in the Joe Cotton Ford dealership though, would have to be their service department, ran by Dave Malloy. They are hands down the best service department around and treat everyone like family. If you're in need of a new car or service, you can't go wrong with Joe Cotton Ford! read more

Complete waste of time here. Bait and switch situation and not too mention the insults to your family members. I wish I had a video of how we were treated. Do you self a favor go anywhere else. read more

The excitement of purchasing a car but the dreaded thought of having to deal with a high pressure salesman. In April, we purchased a brand new car and this month a used car at Joe Cotton Ford in Carol Stream. This dealership is first class. Our salesman, Roman, was remarkable and made both purchases the best car purchasing experiences we have ever encountered. Mike, finance, is outstanding. I have also had past Ford cars serviced there. I cannot say enough about these people. Wonderful and courteous. They went above and beyond. read more

The car we bought there is wonderful and have no issues. They guy we bought it from (Dan?) was very nice and helpful. He was laid back and put us at ease while also being professional, knowledgeable and nice. Now comes the bad part... They will call you at least three times a month with stupid automated calls. It is anywhere from "happy (insert holiday here) to "new offers" to "charity" . It's infuriating, really, because 4 times I have asked them to stop calling me and they still do. The first 3 times I was nice and they assured me they will stop. The 4th time I asked, I was pretty angry and they still didn't take care of it. I even get emails and junk mail as well. They sent me an "offer card" under my dad's name (I had all his mail fowarded to my house) and he died 3 years ago! I have had to block their number because it was so out of hand. I get that they are trying to be nice and not let you forget about them when you want a new car, but really? Because of this I probably won't buy from them again but I will say our buying experience was excellent and the car was in tip top shape. read more

Terrible place to buy a car at as well as get the car serviced and here is why. Former porter here, working as a porter there I've seen quite a few things that I wish I had taken pictures of that customers never get a look at. Cars would sometimes come in scratched up and as porters we were treated horribly and would be asked to find ways to cover these scratches on the cars and if we couldn't at times we would get yelled at about it. These same cars with the scratches would still be sold to the innocent customers that had no idea about any of this. I've even heard stories of a sharpie being used to cover a scratch on the bumper of a car. This place will go lengths to sell a car. They lie about the discounts being offered if they were to buy a car today and other lies such as limited stock numbers on certain cars when new shipments are constantly coming in. Specially with the elder that come in, its honestly sick. That's only covering the sales side of this dealer. Its also a terrible place to bring the car into for basic service due to the outrageous prices for such simple jobs that can be done for the fraction of the price at many other places. Cars would also be treated poorly at times with doors being slammed into the lifter. While I haven't seen this personally, I have also of heard cars being hit into objects but due to no visible damage customers were never informed. I wrote this review due to how shady this place is and how poorly they treated us as porters. My advice to anyone is to stay as far away from this place as possible. If you do decide to come here to purchase a car make sure to thoroughly inspect the car once the car is fully ready and ready to be driven off the lot. Also, don't buy into there sketchy lies, take as much time as needed before purchasing a car. They will do as much as they can to convince you and pressure you into buying a car. As for those bringing the car for service check for scratches as well and specially by where the door is. I also suggest refusing the car wash as it leaves scratches on the car specially on black cars. They never would clean the car wash machine. read more

When we purchased our 2013 Edge the Finance director guaranteed us that we would get a brake job included in our purchase of the maintenance warranty. I took the edge there for every maintenance visit and when my warranty expired at 76K miles they told me they would not replace brakes under warranty bc they weren't worn down enough. I called the finance manager to discuss and all he could say is that I must be a light breaker. The warranty was a huge waste of money and the finance salesman dishonest. We will never buy another vehicle from Joe Cotton. read more

Honestly the worst and I've learned two very important lessons in dealing with this dealership; 1. I'll never buy another Ford as long as I live. 2. I'll NEVER-EVER deal with Joe Cotton Ford again, when a company can't stand behind it's own product and would rather try to make accusations and belittle you (Zak in service) then you've made the wrong choice in product and service. In this case it cost me over two thousand dollars on a car with under 20,000 miles on it that was evaluated and repaired incorrectly between insurance and Joe Cotton Ford, in the end instead of working with the customer it was all about the money and greed. If there was a negative rating I'd rather give that and it's funny how the Joe Cotton Ford website only shows 5 star ratings (what a joke), even standing there waiting for my car it was more important for the service people to stare at their cell phones and talk amongst themselves than deal with me - I even saw the service manager (Dave ?) tell one of the personnel to put an irate customer through to his voicemail versus dealing with her. Don't take my word for it (even though I've worked in customer service for over 40 years), read the other reviews and make your own decision - Ford and this dealership are a joke and your best to steer clear of both. read more

Very rude..worst experience ever.. Be carefull if you buy here read carefully and be sure of what u r getting before putting any money down. At the end I had to spend more money since after telling them 100 times they still got my name and my husband wrong in the title so I had to pay at the dmv to make a correction.. Bad Bad place. read more

Have purchased a three new vehicles from Joe Cotton Ford over the years. Car buying experience was ok and I feel I received an ok deal. Service department at this dealership is absolutely horrible, very untrustworthy and poor diagnostic skills. Have brought one vehicle in for multiple warranty repairs on of them a repeating issue. Dealer was very uncooperative when trying to resolve issue. Owner Paul Cotton has an extreme temper when things do not go his way. Have heard this from other locals but ignored them until I experienced first hand. Very disrespectful and not how any Manager should treat a customer. I will not be returning and do not recommend this Dealership/Service Department read more

I purchased a 2010 Ford F-150 Super-Crew XLT and I absolutely love it! Besides the work the truck requires, (let's not go there) the price was right and the service was above and beyond...and I'm getting free oil changes for the length of ownership! Thank you for giving me a chance! God Bless you all for this fabulous Christmas gift! read more

If I could write a review with less than one star, I would. DO NOT BUY A CAR FROM THIS DEALERSHIP. After maintaining our car with them the entire time, the transmission in our 2013 Fusion goes out under the 5 YR but 3,000 miles over the 60,000 mile warranty. Do they help us? No, we have to spend hours on the phone with customer service trying to avoid paying $5,100 for a new transmission! Finally, Ford care offers to pay a small portion of it, but that was only since they were price gauging anyway - local mechanic charges $2,500. They also charged me $125 diagnostic fee to tell me this. Really? You can't diagnose a car that you sold me that is essentially a defective product? (NO ONE has a car that drops a transmission that has been properly cared for/maintained with only 63,000 miles!) Oh -- and the cherry on top? We had it in before the warranty was expired for a fuel system issue. They didn't diagnose and repair it properly, so now they want another $400 to fix that. Save yourself the frustration and shop elsewhere. read more

The absolute best service from Butch!!! I was only there to get some m points for test driving a vehicle, and he was straight up with me. I wasn't there to buy a car, but to get my points for test driving. He didn't even make me test drive, gave me what I needed for my points, but told me so much about the hybrid, which I'd never been in, exactly how it works, the federal discounts and how so cool the new hybrids are, that I wished I could've afforded one. No hard sell though!!!!. It was so much more about the education of how the new cars work than the sucky hard sell of decades past!!! Although I don't have a job at the moment, if I had, I'd so have bought that car on the spot!!! He treated me, and my elderly father who came with me, with respect and it seriously was the most enjoyable car"shopping"experience of my life! The most non-misogynist staff I've ever met. I seriously wish my masters degree could work wonders for me in these hard times because I fell in love with that hybrid because of Butch!!!!! If you're a woman and can afford a new car, SO don't go anywhere else..oh, and say, "yeah, we'll tahlk ta Bob" :-) :-) :-) :-) read more

Joe Cotton Ford - Me next to the hybrid. Butch the pic so I could get my m points. - Car Dealers Near Me - Carol Stream, Illinois

I absolutely loved my experience here! The salesman was absolutely awesome! He found me the best deal that incould get. The finance guy was amazing as well. He drew everything out for me and explained everything to me in a way that anybody could understand. I am proud to be a Ford man now. read more

We purchased a Ford Fusion Hybrid in 2010. We quickly learned that the dealership spelled my name and my husband's names incorrectly on the Title. Within a year of purchasing the vehicle, I went into the dealership and met with Carmen and gave her all the necessary paperwork to correct the spelling of our names. Four years later and it has not been corrected. I called today and spoke with one of the owners and he was so rude to me! We will never buy another vehicle from them. read more

I wish I could assign no stars. I asked how long. They said about an hour. 2 hours 17 minutes late to got my car back. You would think I had got a car wash to go with my wait. read more

Just bought a 2013 Edge from a used car dealer, he told me to take it to a Ford dealer to find out my original driver door keypad unlock feature. Went today and was told they'd have to hook it up to the computer to find the code and it would cost $50. Went to Google and and found where the code is hidden in the fuse box. Thanks a lot! I'll take my car to another for dealer work! read more

I have a really bad experience with my 2014 FOCUS. I DO NOT want a car that we bought BRAND new that has been having so many issues since the day it was purchased I am really upset & fed up with everything & everyone I want my credit back for all the inconveniences & all the bad moments I DO NOT want to have any type of connections with ford motor company someone needs to call me back and have this resolve. I got offered by a customer service rep of ford motor company to get a monthly payment credit back for being in the shop for too long this month I want the whole credit back of this car that has been nothing but problems and won't make it till I pay it off. Not only does their customer sucks but they sell crap. Most of the ppl that have "helped" me have smart mouths. Brought my car to get my lights fixed, my door & clutch. Came to pick up my car around 6 on Wednesday May 17 the car after getting the lights & door " fixed" there wasn't a cashier an older man came to charge me & my bf for a replacement key of the car my bf asked what had been done to the car he older man answered "it's fixed that's all you need to know" I know that older man is the GM of joe cotton. My car died on May 19 in the middle of the road got it towed to my house. Got the car to turn on the next morning ford towed my car to joe cotton the towing guy drove it off my driveway. Next day ford mechanics called to say that my car died bc it had no fuel it still had 38 miles so I want someone to turn on a car w.o fuel car & drive it. So then they called saying it was my gas tank & that they were going to replace it. My brother had to be on the phone w ford for hr to get a rental & ended up getting charged for tax i called customer service the guy that answered asked if I was covered for rentals & I told them that I don't not care if I'm covered or not that they were going to pay for the tax to enterprise since my car was "fixed" when it died. Manager in service has been helping got my money back from the rental. My car has been having issues since the day my brother bought it in BOb Rohrman. 2 doors have been messed up, car shakes badly when accelerating, didn't even fixed the lights they went off after I got the car back from the last time I took to service. Charged me for oil change saying I cancelled maintenance. Why in earth would I cancelled maintenance if I take this car to get fix all the time! I cancelled the warranties bc they are crap like their 2014 focus. I called Thursday to ford motor a lady asked if I want it my credit back from my monthly payment on the car since they are capable of doing that I want my whole credit back to the car it is a piece of crap I been having issues w this car. A 2014 car we got brand new needed all this part changed when it's only 2 years old is already telling me I won't have a car at all when its payed off. Jeff the regional of Chicago knows this & I'm waiting for a call back from him since Wednesday. read more