Wow! I used to LOVE Big Blue. Used to be one of my favorite local restaurants, hadn't been for a few years, and my most recent experience has ensured I won't be back for a few more years, if ever.
Food: Ordered a BLT with ginger garlic potatoes. Okayish. The bread was sort of "toasted," but certainly not warm anymore. The potatoes?!? Well, I stopped eating after a few bites- last bite I had to spit into the napkin- SO gross, so I stopped eating. Used to LOVE these potatoes, a Big Blue speciality, but mine were literally almost black. Tasted like they had been in the fridge for a week and had just been microwaved. Did NOT taste fresh or even cooked that day. My son's burger seemed edible, he ate about a quarter of it, but he didn't touch the sogging wet fries and I wouldn't have either. Soggy French fries? Yeah- that's a no go.
Now, I'm not that critical. I can usually turn a blind eye to subpar food if the service is decent, ya know? HOWEVER, WOW! The "service" we received was mind-boggling piss poor. Like the whole staff was just angry from the moment we walked in the door around noon on a Monday. It's not like it was crazy busy or anything, merely halfway full, so WOW. Mind blowing.
Barely greeted, sat at a table, delivered water. Okay fine, guess someone wasn't feeling the most cheery that day, no biggie, it totally happens. But when asked if we wanted other drinks, and my reply was a polite "No thank you, water is fine," the greeter gal walked away in what I can only describe as a silent huff. Like, I know beverages help the bill go up, therefore the tip goes up, but we seriously ONLY wanted water and weren't interested in a $4 juice or $6 coffee. (You would think with prices like that the food AND service would be stellar, right?!?) Anyway yikes - way to feel even more unwelcome.
Male server comes up, doesn't greet the table, merely gives my 7-year-old the evil eye for playing with the cutlery. (Dude, c'mon, you were 7 once and probably went to a boring restaurant with your boring mom- I'm sure you messed around with forks and napkins too at some point as a child.) For the record, my child is quiet and well behaved. It's not like he was screaming under the table and licking the salt shaker, but from the look of pure hatred from the server you would've thought he was. YIKES!
Asks what we want, we order, I always say thank you, always pleasant, etc. In fact, I was sort of trying to make it a teachable moment- like modeling polite behavior as obviously none of the Gen Z staff knew how to actually interact with other people and make polite conversation. I mean- NOT that I was looking for polite conversation- but any sort of acknowledgement that I was a customer and to be treated with a bare modicum of congeniality would've been nice. Server dude barely mumbled.
Sorry I'm white? Sorry I'm a middle aged woman? Sorry for existing? Sorry for ruining your day as you might have to work at the job you're employed in? HOWEVER, I am far, far from any sort of "Karen." Maybe if I had taken my sweater off and shown my ink I would've been treated better?! I dunno- as another reviewer quipped if you don't have blue hair and a septum piercing... well, basically you get treated like poo - and that goes for the whole of Arcata these days, actually, land of "kindness" and "inclusivity," right?! LOL! The whole vibe of the staff was basically a big "eff you, I hate you, leave me alone."
Food arrives. "Want anything else?" Yes, I respond, ketchup would be great, thanks. As if I had just ask for him to make it from scratch or something, he resentfully sets down a bottle of ketchup, again no words. Wow. Not that any ketchup was needed in the long run as the fries were wet, limp & inedible and my potatoes tasted like week-old trash that no amount of ketchup could cover. Even thinking about those nasty potatoes a few days later makes me queasy, which made me compelled to write this review.
Server did NOT check on us once throughout the meal. Left check on table next to empty water glasses. (A refill might've been nice?)
Left card on tray for server to pick up as per usual, but not unexpectedly server never came to table so I took check up to register. So was NOT going to leave a tip- and I'm a consummate overtipper- ALWAYS- but since dude was at register I left $4 on a $29 tab. If I was treated like an actual human, however, it would've easily been $10.
So, no. I will NOT be going back to Big Blue, again a long-time historical favorite of mine for the last 20 years or so, until they stop microwaving potatoes that are long overdue for the trash, and until they hire some Gen Zers who can, ya know, actually act like paying customers aren't the bane of their existence.
One of the worst "dining" experiences of my life. Shame on you, Big Blue. Nothing but disappointment for your disrespectful food and service. Straight-up YUCK food coupled with YUCK vibes. read more