TL; DR: great food and location for bridal shower, terrible service and responsiveness
I shared this feedback with the shop multiple times without any response or I would not be sharing in this forum. We held a bridal shower for my daughter on a Sunday in June 2022.
My attempts to get in touch with Sonia to set up the event and make arrangements were difficult. Even before arranging our event, I hadn't received a reply from both a phone call and an email. That should have been a warning. However, when I called the 2nd time, it was after hours and the phone was forwarded to her cell, which I took as a good sign, and we were able to connect.
At the beginning of March, we aligned on a date. A 2pm start was recommended, I was told we could bring in champagne for mimosas, and they took my deposit. Note: We did not have a contract, which would have significantly helped align expectations.
To confirm our details, I emailed them on 5/31 & 6/4 and left a voicemail, all with no response. Even for a small business person with a small staff, I expect more responsiveness.
I finally got ahold of the Bakester 2 weeks before our event. At that time, I was told they'd be providing the champagne at $30 per bottle & the orange juice would be complimentary. I was also informed there would be $1 per person charge for champagne glasses. While that wasn't what I'd originally understood, without argument, I agreed to both. I was told to provide final numbers the week of.
We discussed room setup and final numbers in person the Wednesday before. I was told they'd be setting the room on Saturday, so I had no concerns about arriving close to 1 for our setup.
We arrive on Sunday and the room is not yet set. In fact, it appears it's still being cleared from service in the morning. I was assured the room would be set in 10 minutes, but it was still being set at 2pm as guests were arriving. This made the welcoming of guests chaotic and was truly unfortunate. Also the room was never set the way we had discussed on Wednesday. There was no plan for the champagne and orange juice. I had to ask for both, open all bottles ourselves, no chilling for bottles, and the orange juice arrived around 2:30.
Here are other observations:
We didn't have water on the table or water glasses ( I think they may have been used for champagne.) I had to ask for water. The tea service was sporadic at best. I had two cups of tea the entire time and the second was poured cool. The young people serving were nice, but not at all attentive. Nor was mgt easily available to ask questions to or make requests. This made the request I received for a tip awkward.
3/4 of the tables had sandwiches right away, but not all, and there were no drinks on the tables to go with the food except the previously discussed champagne without orange juice.
The room was warm from the beginning, enough so that several guests complained or asked for the air to be turned on.
There were cute little flower arrangements for the table, which were delightful, but I didn't know about, and we could have scaled back the flowers we brought in.
The bathroom trash can was overflowing with napkins, which I asked a young man to empty. He didn't return it, so I had to ask for it back.
This is not what I expected to receive at 40 per person. The room is beautiful and the food is delicious, but the overall experience was terribly disappointing. I was not the only one to point out how haphazard the service was, which doesn't reflect well upon The Bakester. I'm even more appalled that I received no response to my request to be contacted.
The potential for this as a shower venue is superb, but beware. You may not get what you're expecting. read more