Horrible business and customer service, I tried calling them on different occasions because I had…read moreto speak with the finance guy and instead of letting me know that he was busy and to call later they would leave me on hold for more than 10 minutes. My car is presenting some problems and since I have my service contract I went in because I didn't know they are not the ones who fixes them but instead of helping me or tell me that in order to fix my car I have to take it to any mechanic shop they would try to sell me another car and insist on me trading in my car even after telling them that I don't want to trade it in. In the end they didn't gave me any information about where could I take my car or what I could do and just told me to go back if I changed my mind about trading my car.

Big Thanks to the new guy Anthony Garrett for making my purchase easy. I was hesitant at first. Him…read moreand The Owner made things convincing for me. I was able to get out of my dreadful 2012 Chrysler 200, which constantly broke down. And into a Newer 2021 KIA Sportage S. It's a decision I have been working on for 4 months. Thanks a bunch Own A Car and Anthony Garrett. You guys hired the right person.

Mixed results: On a "positive" end, i've never had an issue…read moregetting in or dropping off my vehicle for Service. The customer gets treated with dignity. That's a big deal. I recently had an oil change scheduled and asked them to diagnose a Check Engine Light while they had it in the bay. They called and told me that there was a code. (generally that's the case whe you have a CEL). ~$500 later the CEL was no longer on, and for the moment It appeared that the issue was "fixed". During post-oil change pickup i was advised that because of the car's age, it would have to be brought in more frequently than the normal service intervals you'd expect from a vehicle running full synthetic rather than a blended synthetic.. I had spent many years as a professional mechanic, and at one time had hundreds of city fleet vehicles on my repair record.. Synthetic oils havent changed much, (nor has the internal combustion engine) so every 7,500-8,500 miles (or once per year) on a good full-synthetic 5W-20 or 0W-20 (Mobil 1, Pennzoil Platinum/Ultra, Valvoline Extended Protection, etc.) is reasonable even for an "aged" vehicle that is not in the "severe-service" category that justifies 3,500-mile changes. The dealership's advice is pure upsell in this case. SO, If you ever want absolute proof for your situation, get yourself a Blackstone Labs UOA test at 8,000 miles -- I'd bet money it comes back with plenty of TBN left and wear metals in the "excellent" range. I wont speak negative against Harvest Honda because I like the people who work there. on the same token, Nobody in the service industry should be making assumptions about the people who support their business.

I signed the papers for a used vehicle today and it was the easiest car buying experience I've ever…read morehad. No sales pressure, friendly, informative and the financing dept got me a better interest rate than I was pre-approved for. I would highly recommend them. Dominic Gonzalez was my salesperson, and Alex Rodriguez was the Finance Manager I dealt with. Both of them were professional and I would definitely go back to them.

They say all the right things in Spanish but my son in law and my cousin both had problems within…read moreweeks of purchasing their vehicles my cousin had to drive 350 miles so they could put a bandaid instead of make it right. I wouldn't recommend this place to anyone I liked.

Don't bye from this dealer way over priced and have car's that aren't safe. Sale staff ok butt…read moresales manager is shifty and add thing that you don't need. They don't like it when you have your financing all set up they use a place that has very high interest rates

I had the pleasure of purchasing my truck from Phil. We struck a deal right away. He had the exact…read moretruck I was looking for and at the best price I've seen anywhere. He gave me my asking price for my trade. And got me the best loan rate, better then I hoped for. Super nice people ! Zero pushing deals. I drove my beautiful Truck home that day. Will do business with them again for sure ! I highly recommend them ! Thank you Phil for the great deal you gave me ! Norm.

Phil is an honest used car dealer. We highly recommend shopping there first. He didn't pressure us…read moreinto buying. He gave us a fair trade on our vehicle. He had no objection to us having our mechanic doing an inspection before deciding to buy. We were looking for a vehicle to suit our particular needs. My husband recently became disabled. Our Jeep was not roomy enough to accommodate, and difficult to load a wheelchair. We decided that a minivan would meet our requirements. I worked my way down the street, stopping at a number of used car dealers. I found a few minivans that turned out to be junk. And dealers failed to provide an online car report, which is an immediate deal breaker. Evidence of accident damage was glossed over by other used car dealers. Phil doesn't put junk on his lot. He readily provided an online report. Shop there first. We love our new (used) van!

upon test driving a vehicle, I noticed that the air-conditioning was not working, I let them know…read morethat I would like to buy it if they fix the A/C, the mechanic told me at purchase to schedule an appointment and bring it in to charge the system with dye to checking for leaks. 1st service appointment found no leaks, schedule a second appointment to have the compressor replaced, replace the compressor and that didn't fix issue, scheduled a third appointment replace a couple more parts that then fixed the air-conditioning to working order, the mechanic told me come summertime if there's any problems just get back to him. I'm not disappointed with my purchase very happy with the work and service that they provided, I feel that they are an honest and friendly dealership.

If I could put 10 stars, I would! We purchased our first vehicle from BHUC last week and I've never…read morehad a better experience buying a car! They went above and beyond to make sure our vehicle was ready for us. There was never any pressure to buy, no creepy salesman vibes or feelings from this dealership and they were patient with us as we prepared our financing. John, Josh and Dale were all incredible. If you work with with BHUC for your next vehicle, you won't be disappointed. We will be back! Great experience!

I found a red 2018 VW BEETLE..1 owner Financial negoations…read morewere great They actually delivered the Bug To my house in Spokane ...I had a local 5Mile Auto Repair totally check it out... No issues at all It was my trade in for a 2023 Chevy Equinox with 12 miles on it Loved that BEETLE

bought 3 cars from SH, the last time was the last time!…read moretraded in a 2019 infinity QX60 and bought a $35K 2022 Subaru Ascent which is a beautiful car, now, here's the rub.......I just filled up the tank the day before in the Infinity, as my wife was leaving with her new Subaru she seen it was on fumes, at this time she was told sorry but we can't help you, all I have to say, they're lucky I wasn't still there or else we would have packed the Infinity back up and went down the road! Ps. I'm in a similar industry and I would have never let that happen.

Great place to buy a car.. Thank you to Nestor for the…read morewonderful Lexus 350 Sport. I love the red interior design. Would highly recommend

Terrible cars would go anywhere else, already jad to put 3k into the car and hasn't been 2 months…read more They don't care about the customers just getting rid of the cars i would go anywhere else.

I bought a used 2010 Subaru Outback from these guys, and after owning it for 2 years and driving…read moreover 50,000 miles on it I can confidently tell you that McKenna Motors sold me a fantastic used car at a great price. I haven't had to pay for any repairs other than the usual preventative maintenance such as the timing belt replacement. They are also extremely nice people, and definitely care about their customers. Nothing shady going on at this place, unlike some of the other dealers I visited. I would buy from McKenna Motors again in a heartbeat.

All the workers at McKenna Motors did everything they could to get me the exact car I wanted at a…read moreprice that was feasible for me. I will never go anywhere else to buy a car! I am extremely grateful. You always hear terrible things about tropes of car salesmen. McKenna Motors is nothing like that, they are truly a family there and treat you exactly like family. I am so happy to be driving such a wonderful vehicle :)

Dominic Rodriguez was our sales man and he did an amazing job. He helped us out and got us into a…read moregreat car at a great price. I definitely would recomen coming to better all for your future car purchase

Not actually my experience, but rather my son. My son referred to Better All Auto Sales by a close…read moreand dear friend, which ended up being the best meeting of his life. All he wanted was someone to answer the lurking questions about price, credit, and financing. Sure, he went to his own bank, but they made him feel meaningless and unimportant failing to answer just three simple questions. Upon arriving at Better All Auto Sales, he was greeted and asked a few questions about his buying preference, later he met the owner and that's when all his headaches ended. Owner sat down with him for over an hour and went over the types of cars that were in his selected price range, the down payment needed as well as a list of financing agencies who would assist him. Brought all the information home, we went over the various payment options and two days later we went back, low and behold he found a great car, with a suitable downpayment and a sincere financing agency with terms he could afford. Thank you, Better All Auto Sales, for being generous with your time and patience in helping those who are in need of car buying assistance.

Used car dealer. Some are great, some not so much. The more experience you have with them, the…read moremore you know what to expect. Unfortunately, my college age son has never dealt with used car dealers before. I sent him to Bbl because they had a car on the lot that I felt was a good deal financially. They took it for a test drive, and afterwards spotted a different car and took that one for a test drive. They fell in love and decided that that was the car they wanted. Of course it cost more than my budget, but they loved it, so I told them to request a Carfax and if everything looked good I would purchase it for them. They asked about the Carfax, and the dealer told them that he had a copy and made it seem like it was no big deal. Of course, my son didn't realize that he should have looked at it in person. I pulled up the Blue Book Value based upon the information I had. The car had abnormally low mileage and for this reason, the dealership wanted to charge extra. I felt that was reasonable. Once they had purchased the car and had driven back home, I pulled a Carfax on it just to keep in my file. I could have kicked myself! Not only was the title not clean, but there was odometer fraud listed right there in big red letters. The dealer of course, had no problem selling this car to my young son who was completely clueless about the entire process. I called Nissan to see if they could find out the actual mileage from within the computer system, but the car is too old. If I lived closer to this dealer (I'm 8 hours away) I would have taken this car back in a heartbeat! Ask to see the Carfax!!

We found the specific make and model used car that we'd been looking for at BBL. We wanted low…read moremiles, a car that had not been modified by previous owners, and fewer previous owners. I called Robert and talked to him about the car, and he assured me what was posted on their site about the car was legitimate and that the car had been completely gone through by his mechanics. He had run a title search on the car and verified a single owner. He also assured me if there was major engine or transition issues, for example, that he would take care of them. Sight unseen, I put down a deposit as earnest money and planned to fly to Yakima the next weekend. Robert told he that he'd have someone pick me up at the airport, but that I should call that morning with my arrival information. I was met at the airport by Robert, Jr. with the car we were interested in, so I got my test drive on the way back to the lot. I later told my wife that the entire purchase process was very positive. Robert, his son, and their staff were courteous, polite, and I could tell from all of my conversations that Robert's word stands. I completely got the sense from my interactions that this is a family-run business success story (confirmed by others that I talked to in Yakima). BBL has a lot of used cars, a nice facility, and quite a few people busy working there. They buy cars from all over the west coast, and they do sell them (and ship them) to buyers out of state. The sales transaction was painless, and I was well taken care of. There was never any pressure or "slick" talk. I would recommend working with these folks. The drive home in the new car, by the way, was terrific. We got the right car from the right people.