I found a red 2018 VW BEETLE..1 owner Financial negoations were great They actually delivered the Bug To my house in Spokane ...I had a local 5Mile Auto Repair totally check it out... No issues at all It was my trade in for a 2023 Chevy Equinox with 12 miles on it Loved that BEETLE read more

Steve Hahn’s Kia - VW BEETLE 2018 - Car Dealers Near Me - Yakima, Washington

Service department is absolutely terrible. Quoted me a price over the phone and wouldn't honor it because they said the employee misunderstood what I needed done. read more

I stopped by to see if they could assist with a warning light as I was traveling through Yakima from California. The jerk in the service department was quite rude and told me to make an appointment for next week. I explained my situation and he said" Oh Well"!,, we have 40 appointment a day and there are no openings. He would not even look at the warning light. Just told me to make an appointment for next week. And again,, I was passing through and wanted to make sure there was not a major issue. I've heard rumors about Steve Hahn's Customer Service,, now I got a first hand experience. Word of mouth is the best advertisement. Good Bye Steve Hahn's Kia. read more

The worst service dept! my hybrid car has been completely dead 3 times and every time they say there's nothing wrong with my car. Obviously, there is otherwise it wouldn't be dead read more

If I could I would leave them zero stars they are the worst service department i took my car for a covered service from corporate picked it up and my car just shut it off they were trying to say it was my alternator and charge me $850 plus for the diagnostic fees and towing fees they were rude and did not take accountability. I took it home and looked under the hood they left wires disconnected and placed an oversized nut on the engine block replaced it with the right size connected the wires back and now my car is running. I would highly recommend to go somewhere else this dealership is not trustworthy. read more

bought 3 cars from SH, the last time was the last time! traded in a 2019 infinity QX60 and bought a $35K 2022 Subaru Ascent which is a beautiful car, now, here's the rub.......I just filled up the tank the day before in the Infinity, as my wife was leaving with her new Subaru she seen it was on fumes, at this time she was told sorry but we can't help you, all I have to say, they're lucky I wasn't still there or else we would have packed the Infinity back up and went down the road! Ps. I'm in a similar industry and I would have never let that happen. read more

DO NOT BRING YOUR VEHICLE HERE TO GET SERVICED ON. I had brought my vehicle in for a standard oil change yesterday morning and when I picked up my car around noon, I noticed my expensive golf club headcover was missing. I KNOW it was on there in the morning.. They did not provide me anything but a sorry. This dealership is AWFUL!! STAY AWAY if you can.... read more

Steve Hahn’s Kia - The stolen cover - Car Dealers Near Me - Yakima, Washington

The Service Department at Steve Hahn Auto Group is not honest or trustworthy! On Dec. 17, 2025 I took my Kia Sedona into Steve Hahn Auto Group for the 90,000 mile service prior to going on a 4000 mile road trip the following week. I received our vehicle back with a noisy power steering pump which it did not have prior to the service. Brandon Winward, the service writer, said they did not touch the power steering system and did not take responsibility for the problem. Mr Winward lied! One of the service items was to replace the spark plugs and to do this, the intake manifold must be removed. The power steering hoses are attached to the back side of the intake manifold and the hoses have to be removed from the manifold. I had to have the power steering pump replaced in Phoenix which cost $1723.98. I sent Jared Lingle, the Service Manager an email and followed up with a phone call asking for reimbursement and never received a reply. Think twice before purchasing a New Car from Steve Hahn Auto Group because the service department is totally unreliable and dishonest! read more

Sales team was very dishonest with me about a car's condition. It left me feeling like they'll say and do anything to get you to the dealership, even if that means lying about their cars. Not going back. read more

Patrick car salesman was such a slimy sales person. We drove three hours to buy a car. It was a 2023 bmw 330i. With under 14k miles already had two owners. We got there. Sat in car. You can smell mold. Car smelled like it had mold. We was like what's that smell. He said. It smells like a wet dog was in it. We drove the car. It didn't drive properly. It was a lemon. They knew we was coming. They didn't wash car. Cuz there was two dents. And tires had deep cuts on sidewalks. Patrick was like this is a new car. Don't go here. There the biggest scum bags. Dealerships like these give other dealers bad rep. read more

False Advertising on a 2018 Kia Credenza They had it listed on Car Gurus for $28,995. When we called to inquire about the car they said it sales for $37,000. The car was $45,000 NEW in 2018... What a Scam DEALERSHIP... read more

Steve Hahn’s Kia - Car Dealers Near Me - Yakima, Washington

Sales team was too busy asking me about financing on a daily basis to send me information about the vehicle I wanted. They also have a policy to list vehicles for sale that they don't have possession of or have passed any kind of inspection. This dealership is too desperate to sell cars to worry about actually having customer service. Stay away. read more

Zero stars if possible. Advertised a 2019 Mercedes Benz GLC 300 at a very attractive price - however, they only had stock photos of the SUV (beige and black) so I called to find out more. I was greeted with evasive answers and the sales woman offered to show me a different SUV. Me: Nope. I'm calling about this specific one. What color is it? Salesperson: Um... the owner's wife is driving it now. Me: Ok. So I'm guessing it no longer has 13,329 miles on it? Her: Probably. Me: What color is it? Her: We have a nice black one I can show you. Me: No. This one. What color? Her: *sigh* Silver Me: Ok. How many miles are on it? And I'd like to confirm the price. Her: How much do you think it is? ... and on and and on ... Me: Is it still for sale? Her: The owner's wife is driving it. Me: I understood that. Does that mean she's driving it until it sells. Or is she driving it and it's no longer for sale. Her: Well, we can't sell it right this moment. Can I show you a different vehicle? Me: If it's no longer for sale, why is it advertised online at a very attractive price? Her: I'm not in charge of the website. Have a good day. *click* This is probably a good indication of the service you can expect. Dodged a bullet on this one! Thank you! read more

Steve Hahn’s Kia - Car Dealers Near Me - Yakima, Washington

looked at the install from steve hahn MB service, they could have done a lot better job, the install looks and feels rushed. Wish I would have caught it when I was there, dont think I can trust them now. read more

Avoid at all costs. They had a great deal on a high mileage Raptor. Promised me an amount down, then doubled it after I made the 2 hour drive. read more

CONSUMERS BEWARE!!!! I took my car in they diagnosed 2 things fixed nothing charged me 300 dollars when I spoke to the head of service he gave me his word my card would reimbursed for 150.00 of the 300 totally fair. He is a liar did not ever see that 150 they are thieves be very careful. Cause they will screw you and lie straight to your face. After he told me he would credit my card he thanked me for not giving him a bad review! He is in charge of the service department, CONSUMERS BEWARE!!! read more

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be "a timely manner." The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn't received a single communication from anyone at this facility. Other reviews talk about a "service advisor" who communicated with them. Apparently my service advisor's name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace "due to impact." I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn's where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn's (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to "not mention the radiator to corporate" if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn't send him this info. I tried calling Kia corporate about it and they said that "only the independent locations handle workmanship issues." In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I'm positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee's Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee's Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn's Kia, but Steve Hahn's didn't catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn's Kia staff, I wouldn't come back to your location for service if it was my only option in the whole PNW. I'd rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia's policy, you can damage my car while it's getting serviced, and so long as Jared says it's not your fault, you can get away with it scot-free. For this reason, Kia has lost me as a customer, and I hold Steve Hahn's Kia solely responsible for this. read more

Worst dealership I've ever dealt with. They make all sorts of promises and tell you everything you want to hear and deliver on none of it. They trick you into getting their insanely priced dealership package that they say is mandatory to get when it isn't. They use foul language. They are incredibly unorganized and have absolutely no idea what they're are doing when it comes to customer service. They are great at scamming you out of your hard earned money and refusing to help you any further once they made their sale. I've never seen such a s**t show of a dealership. I should've trusted my gut and ran the other way when I saw our salesman's gross and dirty finger nails that were long and full of dirt and he reeked of Downey and marijuana. I would gladly walk the streets in gang neighborhoods wearing rival gang colors over recommending Steve Hahn to anyone. I wouldn't wish that kind of evil or incompetence on my worst enemy. read more

The business is disjointed and the communication between the departments is appalling. Caused major issue with my bank and did not honor an agreement. Won't be trusting them with any future business. If you want to save your time, money, and sanity, avoid this place... read more

They claimed they fixed our BMW but now we're having to spend big bucks to fix the damage they did. The mechanics don't know anything about BMWs, or Mercedes. read more

We bought an expensive used Kia Telluride from this dealership, and because there are so few around our options were limited so we were "unable to negotiate" a better price on this used 50k+ vehicle. After we closed the deal we were informed that the 2nd had been lost & they would not provide one. After we brought the vehicle home we contacted them about getting a back up key ordered, and to get the number of an auto paint company who could paint the trim the salesman said he'd get us. He nor dealership has ever bothered to respond. Very unhappy with the service provided at this dealership, and it was not an inexpensive vehicle. read more

I lost the key to my Mercedes Ml 350 I took my registration and drivers license to the parts department at Steve Hahn and was told that the car would have to be towed their by Mercedes roadside service to make sure the new key will work So I called mccurley Mercedes of tri cities and ask them if my car would have to be their they said the key is cut and chipped from factory so no they don't need my car I like Mccurley they are very nice and for more professional than Steve Hahn. Why would one dealership tell me it would have to towed and they other didn't. I would rather drive to the tri cities than do business with Steve Hahn read more

I have had a few experiences here and finally decided to quit giving them chances. It started in 2016 when I bought a Kia there. It was fast, easy and got great service on the sales side. I went in to get a service in early 2017. I went to pick my car up and he said it was out front. It was not. I went back inside. He said let me have one of the guys get it for you. 20 minutes later I went and asked. He said oh it should be out there.. here are the keys. It was not out there. It was out back and had not been washed or vacuumed which is part of the service. I filled out a survey and never heard back. In 2018 I had a software update so take my car in. They get that done and this time wash the car for me and leave it out front. They left my passenger window OPEN and my passenger seat and dash was soaked. I again filled out a survey. They called me this time to follow up on my survey. I asked her what she does with survey results and she said she didn't know... what?!! So what's the point of the survey? In 2019, I give them a final chance. A simple oil chance. Scheduled online a week or 2 in advance. I note that I will be waiting there for my car. He told me it would be at least an hour and half. I asked why since I made an appointment. He said they had walk ins and just sent someone to lunch. I feel like when you have scheduled customers you have to know how to manage your employees schedules better. I would probably buy a car there but never use the service department. read more

If I could give them a 10 out of 5 I would! Had an amazing experience so far! I am from Tacoma and called to see if they happened to have the elusive Sportage Hybrid SX Prestige. I talked to the sales manager Chris Holt who went above and beyond to find one for me. He managed to track one down and they did a dealer trade that was in the other dealerships favor just so they could get my dream car! Not only that, but they gave me an amazing deal on my trade in as well. On top of that, Chris is personally going to drive it over since we have a young daughter and can't take a full day to go over to Spokane. Then we talked to Chelsey Lizotte, the finance manager, who got us an AMAZING APR and payments. They both worked so hard to make this dream car a reality for my family. This car is going to be perfect with our family, and we will for sure be back next time we buy a car!! Cannot wait to see my new car in person! read more

jazz Went above and beyond to make sure I left the lot with a reliable car that was within my price range, she got me into a new 2023 Kia when all I have is a fair credit score at best. when it comes time to upgrade again or if I have family looking for a reliable place, I will surely send them here. read more

Johnny Kintner was so amazing to work with at Steve Hahn. We went in looking for a second AWD vehicle. He made the process easy and fun. We will refer everyone we know to Johnny! Thank you, we love our VW. read more

Worst buying experience of my life,after buying and contacting mercedes corporate they told me they couldnt help me with all the issues that the dealership should have helped me with after 2 days of purchasing the car,honestly do yourselves a favor and go to tri cities Mercedes. read more

I had been looking around for a car for quite a while, both Toyota and Steve Hauns and they had a Corolla that I had liked, prior to going to Steve Haun in person I read reviews. They were far from satisfactory! I decided to go ahead with Bud Clary. Just after getting done reading these reviews I get a call from a sales person asking if I'm still interested, I tell them I made a decision to go with Bud Clary, they hung up on me. I am writing this review because I don't want anyone to work with someone who doesn't care about you as a person! read more

Everything negative that I have read online about Steve Hahn's Auto Group appears to be true. I simply cannot believe that after informing my salesperson that I wanted to buy the car I was looking at on their lot and submitting our information for total costs (tax/title/license with our 800+ credit ratings) they sold the car to someone else who waltzed in the doors significantly after us. Wow! Epic fail of our salesperson Kimberly Alvarado for being sloth-like in responding to our desire to buy the car and for not advising the other salespeople that she already had customers who wanted to buy the car. Please read the reviews for the auto group carefully online. I was warned that the customer service at SHAG was awful, but still decided to deal with them and then THIS happened. Lol. It is shocking. I have decided that perhaps I dodged a bullet with this dealership because if they can treat customers this poorly before the car is purchased, I can only imagine what they are like after. Again, read their negative reviews carefully from many sites. There are many complaints about cars with multiple problems, including major parts failures, shortly after purchase. read more

The WORST unprofessional dealership in Yakima. Martin- (Manager), Salvador-(salesperson), Mary Jo- (finance) Erik (finance), Manni (salesperson); have a HUGE gap of miscommunication when it comes in beginning and ending a deal with a buyer. Long story short: DONT come here. They will Scam you! I recently moved to Yakima Wa, didn't really have a lot of employment history locally and had fair credit. I explain this to Salvador and Martin they said it wasn't a problem to finance a vehicle. (Kia Forte 2020) On November 24 Martin and Salvador took the liberty to lower the interest and downpayment without consulting the finance department for approval from a bank and I fell for it because I trusted them were doing their job and I took the vehicle home. Days went by Mary Jo (finance) kept saying she was waiting for the bank to review my paperwork because I had a previous loan that was paid off; I knew this was an absolute lie because the bank responses no later than three days. Once again, I fell for it because I trusted them. After I was emailing her and calling and no response from her. I decided to go to the dealer on December 3rd. Now it wasn't Mary jo taking over, it was Erik (finance) during our conversation he said that a bank "had approved" the loan for the vehicle and was asking "JUST" to confirm my income. I ask for a letter that confirms the approval. He said that he can't because he needed to call the bank to ask for more information. A few hours later, I received a call from him saying "We have the approval and the bank just needs to see proof of income" and Finance will call me when they needed that. Mary jo had that information but never gave it to Erik. Up to this point, I had three Red Flags. On December 7th, I received a Text message from Manni (Salesperson), which was very unprofessional from his part. A phone call would show their professionalism and informality. He said, "its Manni from Steve Hahns VW can you come in we've got great news". Well, the GREAT news was, I wasn't approved for the vehicle I was driving and needed to return it but I was approved with a different vehicle but with a higher interest and payment. This was ridiculous! I could have saved my time and avoid hard inquiries in my credit. If you want to get a spot to deliver, and then return the vehicle this is the right place for you! read more

If you are thinking about buying a new/used car you should know the truth about this dealer & his sales staff as well as the service. HORRIBLE! I had bought several vehicles in the past & when I brought my vehicle in and made a spontaneous decision to buy a different car I was conned into believing my new vehicle had the same features as the one I was trading in. The same day having realized I made a huge mistake steve hahn and his lying staff told me every deceiving lie they could that this vehicle would handle as well and I wont have any problems. And although it is common for a dealer to exchange a vehicle if you are not satisfied they did everything to avoid this then flat refused to switch to another with the features I needed. I dealt with this outfit for years giving them my business & TRUST! What a huge mistake! This man is a crook and from the top down dishonestly is all threwout this dealership! I will NEVER purchase another vehicle from these people again. To add insult to injury their service department manipulates & misleads you into believing you need repairs you dont & their clarical department is horrible with paperwork. If you are smart you want to look around before you come to this place! If I could give a star rating for this business it would be a 0! read more

I've owned several MB, and I can't say enough good things about the integrity, communication, service, and authenticity of this team both on the auto sales and service side. Special kudos to David for going above and beyond to make sure that everything was well coordinated when I needed his assistance in a pinch. I plan to come from the west side of the cascades to purchase through him in the future. Zach in service has been excellent in service of my Mercedes and is timely, kind, and fantastic at what he does. I have never been overcharged and know they treat me as they would want to be treated. Highly recommend if you are looking to purchase or need service! read more

I was on the market for a car and I had a budget of about 12k, but I told the guy on the lot I only had 8k. Showed me to a VW Jetta, looked great. Took it for a test drive, right out of the lot you could tell the clutch was burnt up and it also had an idle problem. I told him that it had a transmission issue and he told me "That's just how a manual VW drives", I just kinda shrugged and pulled over to let him drive. Then he kills it at the Safeway intersection, it was hard not to laugh. He said he could give me the car for 5,990 even though it had a 9k price on the window. Seemed pretty shady, wouldn't admit that the car was wrecked but the trim was missing on the front end and the hood fit a little too tight when I tried to pop it. It's very frustrating having someone lie to your face even as you give them evidence to show them what they are saying is untrue. My family had warned me about this dealer but I wanted to check it out for myself. *3/17/14 Received a few messages from user Maile R. concerning my review of this dealership asking questions about the review and why it was so awful, which is explained in the review itself, she also inquired if I still lived in Yakima. My last reply to this person was. "Why are you so interested? I'm pretty sure you are a member of the Hahn Family or closely connected. Not so subtle reviewing another Hahn business." She stopped responding. Hmmm.... read more

Horrible, horrible service. Wish I could give less than 1 star! One star is being nice!! They took almost 2 months to payoff my trade in. Which caused my credit to drop 25 points and cause me to have a delinquent credit reporting. They told me lies about when they sent the payment then the payment got returned I called and called and all they did was lie. Never again will I buy a car from them nor will I recommend them to anyone. Plus I will be filing a formal Complaint with the State Attorney Generals office. read more

Flat out crooks! These are the people you take your car to for much needed repairs on a road trip. These are the people who try to convince you that you should sell your to them as scrap. (car was in excellent shape about 10 years old). These are the people who quote you more than anyone else in town. These are the people who mysteriously leave your $1,000 yakima box unlocked and ready to be stolen sitting on their lot for days before we moved to a different service center. There are the people leave random greasy parts from the engine all over the back of the inside of the car, couldn't be bothered to put it all back before the tow truck moved it elsewhere. These are the people other people warn you about. read more

I had nothing but horrible luck and dealings with this company and I am not sure where to start. First it took almost 6 months to get a simple owners manual. I was constantly told it will be here soon, yah right, nothing but lies. Then when I had service done, they started changing out sensors and all kinds of other things without asking and cost me a couple extra hundred dollars. After that I was stupid enough to go back to try and fix a transmission problem to only get charged way to much and actually have change and money stolen from my car on top of other tools out of my car that was in the trunk. When I confronted the manager on duty they said they would "look into it." Needless to say nothing was done after calling multiple times and getting the run around, crooks of the lowest order of scum I say. Any person I have ever known that has done business with them says the exact same thing. To sum up the service department, bad attitudes, disrespect, unprofessional behavior, thieves, & liars. Now for their car salesman that lie on prices to switch it when you get close to making a deal. Extremely high pressure, try to force a sale no matter how many times you say you are researching cars. Also, they know nothing about their cars, don't insult me by reading the brochure to my face. A salesman should be fired if he can't from memory gives specs for most of the cars on the lots, especially their new cars. Come on! It's your job!!! To sum things up, stay away! If you need service go to autometrics, they are an amazing company. read more

They are so kind, and work super well with budgets. I came in needing a bigger more useful car within my budget and they worked so well with me that I got such a great car, for such a great deal. Love this place, love this store family, I highly suggest coming here. read more

The salesman was nice and helpful but didn't really know what he was talking about, car came with problems they told me were fine (they weren't). Went to get my plates and the lady couldn't care less. Only showed me cars that were out of what I wanted to pay. Seems like they didn't even bother to clean the inside of it, dirt everywhere. Once they got you signing papers they do not care whatsoever about you or if your satisfied or not. read more

The finance department is sketch! My wife and I were first time home owners, and we were a few weeks away from closing. We needed a car, realizing that we couldn't until after closing, but we decided to go on the hunt a little early to see what we liked. Once we test drove a few cars the finance department kept putting pressure on us to buy today. Saying that it wouldn't matter if we closed or not, it wouldn't change our DTI ratio until after we already closed and no one would care. The guy even staked his life on it, claiming that he was a realtor for several years. He also claimed to know our realtor, and insulting him saying that he only advised us not to buy to look out for himself. Not only was our realtor a close family friend of ours but he was not wrong. They did a last minute check at the end to make sure everything lined up before closing, and had we bought the car, we would be homeless because of this jackass. The pressure he put on for his own personal interest was insidious. Do not go to Steve Haun for anything. We thought we would test it out for ourselves despite warnings against them from others. Don't bother to make the same mistake. read more

DO NOT LET THIS HAPPEN TO YOU. I was promised by phone that 2013 Outback, Manual Tran VIN# 4S4BRBCC5D1223971 was available, would be "pulled out and waiting for me." I was 10 min early for my appointment (after driving 75 miles from the Tri Cities). Apon arrival, I was told "sorry, that car just sold" ... "Does it have to be a Manual tranny?" Classic Bait and Switch !!! I wasted 3 hours and $30 on fuel. read more