Now I have been a customer with this car wash for at least 10-12 months over the past couple of years.
I have had a good experience in the past and will say honestly that they are not the business that they started out to become.
First off, I love keeping my car clean and I border but find it not possible anymore with their equipment and machines.
Scratches... Now I know this isn't a "touchless" car wash as the side cleaners are starting to scratch up my car like crazy! Their equipment is smacking up into my car and has even cause chips in the paint, all be it small but still there. I am also getting so many fine scratches that I fear my paint job on my car won't last and will look like a cat attacked it unless I get it repaired professionally.
Wheel cleaner... I pay for their nicest wash cycle and the first year I went there it would clean my tires and wheels perfectly but now all I see is a partial wheel clean. Which makes me think they change the was I receive.
Wash cycle... I pay very close attention to what cycle I get and know that on more times than I like they seemed to have either run out of soaps and cleaner or they have completely changed and downgraded the wash I received.
Vaccum... Now again at first they worked great, now there is so much garbage a "things" stuck in the hoses that you can barely get any suction out if the tubes. To find an employee for help is impossible.
Customer Service... Now if you are a pretty woman they will Ben over backwards to help you, say hi and spend a great deal of extra time washing your car before it goes into the machine but for a guy they could care less, no acknowledgement of customer loyalty or anything if the sort anymore. I know they think people don't listen but the employees constant bad mouthing if customers and foul language at times had made me cancel my subscription or so I thought...
They have a you must cancel 10 days before the end of the month policy. Fine, I can do that. Therefore I decided to ask 1 month before my subscription was to end for them to cancel it, not one to make a big scene I was polite about it, they took down my information and assured me they would cancel it. Now halfway through the month I asked if they had for sure canceled my subscription and so they took down my information and assured me it was canceled. Now at the start if the new month I look on my credit card to find out they Charged me Again!!! Come on?! I guess we will see how they handle this as I am no longer a happy customer.
In summary, if you don't mind scratching your car like crazy, being ignored (unless you are a beautiful woman), vaccum's that don't work, paying a high price for a low quality wash and risking them charging your credit card more than they should then you are nuts for even considering this company, but if you don't believe me, try it out for yourself and you'll see.
*new addition in response to comment*
I did not respond after being in contact and talking to various employees multiple times. I have no way of knowing who is a manager and was first assured that I would get the refund.
Why should I have to contact an owner to resolve this issue?
Then by recommendation of my credit card company I should leave it to them to be fixed and in order to get my refund. Which works for me because if a company can't fix these issues after a couple of times being asked why would I trust them with my credit card number.
Now what you need to know is that there is a lot more than the refund to my review. But all of the employee behavior, equipment, and other before mentioned. read more