The shop agreed to do warranty repair work on my like new 2019 Nissan Pathfinder Platinum. 15k miles. The roof needed to be replaced and shop assured us they were very capable of doing the work. After 4months in the shop, when we picked up my car, only to find that the shop caused extensive additional damages to my car. It is extremely evident these damages were caused by improperly protecting the vehicle/sides while doing the roof replacement , causing vertical scratches along each side, which they actually had audacity to put touch up paint on my car like I wouldn't notice! They damaged the interior, front bumper, hole in headliner, it goes on and on to the tune of $9k in damages! Their poor attempts to hide the damages made the situation even more insulting. When my husband confronted the shop immediately the following business day, the manager had the gall to say, "that is all normal wear and tear" on our car that only has 15k miles on it! My husband who has been an auto damage appraiser and body man for over 60 years was apparently mistaken as to the cause of the damages. Really??!! Well, now we'll let our insurance go after them for the costs to fix the mess they have made of my beautiful car. I don't anticipate insurance having any problem, since we have photographic proof, from a neutral 3rd party body shop, that closely inspected & photographed the vehicle only one week prior to being picked up/moved to this shop! Besides the poor work quality, they are liars and absolutely lack honesty & integrity. read more