This is a real review. I am only associated with BHUC through buying a car from them. I have no…read morepersonal ties to any team member or their extended families. These guys are great. Being Military, I have bought card all over the US. Being the son of a former Car Dealer, I have learned some of the "tricks" and finally being a Sales Trainer for the past 5 years, I believe I am well qualified to review BHUC. Dale, my car guy, is laid back. No false pressure or impending doom closes. Sales is based on relationship building and unique value "Why BHUC" gives you a better value in the total sales cycle than other dealers. No commissions and low cost no price haggling is good for you the buyer. It keeps the playing field fair against customers that haggle better, have an "in" connection, and keeps the sales process simple and fair. BHUC has a great reputation for post sales care. Some of my family work in legal professions and their customers that deal with BHUC and highly praised their customer service through and after a sale. This is what brought me to BHUC. I have two more cars to buy in January. Guess where I am going?

upon test driving a vehicle, I noticed that the air-conditioning was not working, I let them know…read morethat I would like to buy it if they fix the A/C, the mechanic told me at purchase to schedule an appointment and bring it in to charge the system with dye to checking for leaks. 1st service appointment found no leaks, schedule a second appointment to have the compressor replaced, replace the compressor and that didn't fix issue, scheduled a third appointment replace a couple more parts that then fixed the air-conditioning to working order, the mechanic told me come summertime if there's any problems just get back to him. I'm not disappointed with my purchase very happy with the work and service that they provided, I feel that they are an honest and friendly dealership.

Hello, My name is Suzy Matson and I had a bad situation…read moreturned wonderful Last Wed, July 16th my Toyota RAV4,2010 broke down while I was visiting my Aunt in Yakima. I live in South Everett but was visiting my home town Selah. AAA got me towed to Friendly Automotive in Selah. It was the real customer service I've missed so much. Victor got the mechanic to diagnose the problem Unbelievably, they got busy on it right away and had it fixed like new by Thursday morning. I was very pleased with every aspect of my experience with your business. Suzy Matson 2069158315

Oh my gosh! What a pleasure! Great customer service like I haven't seen anywhere in awhile…read more I made an appointment that was only a few days out. They got me in and out in record time. I would recommend and go back. Thanks!

Driving across the state for my birthday weekend and my air pressure dropped fast, pulled right in…read morea d parked and was greeted, attended to, and consulted right away about my tires. Honest with me about the safety of the current state if my front tires and promptly replaced! Such a good outcome that could have gone sideways!! Thank you for always being the "Go To" place for service with a smile and doesn't break thr birthday bank!!!

Love, Love Les Schwab. I had a piece of a blade stuck in my tire that was starting a slow leak. I…read morepulled in and they fixed it promptly. Great customer service, friendly and prompt. Thank you!

Thank you Brian (Brian Harris car lot) in helping resolve and find a fast solution to getting a…read morefamily member back in his Vechicle after his car fab wouldn't open his car door. It was turning into a very stressful morning. until I reached out to you. After I reached out to you. You had someone drive to my family members home and unlock his car door And a jump. My family has done business with Brian Harris's used cars in Selah Wa nearly 40 years. i Was a bit frustrated this morning, but it all worked out. Thanks again Brian for helping my family member out this morning. I also want to say thank you to Dillion at Brian Harris in Selah Wa and Dillion .

We purchased a used Audi from Brian Harris and almost immediately began experiencing serious…read moremechanical issues. Right after purchase, a chain oil warning appeared. We were told by the salesman that it only needed to be reset and to take it to their mechanic. Within days, the warning returned and the oil level was extremely low. Over the next several months, the vehicle was brought back repeatedly for oil and coolant issues. A leak was eventually found and repaired, but new problems kept appearing. We had the car for over a month before we could drive it consistently, and even then it was only usable for about 10 days total. The most concerning issue was when their mechanic left a hose unplugged during a repair, causing the vehicle to overheat and shut down while we were driving with our child. This was a serious safety failure. After continued problems, we finally took the car to an Audi dealership. They found a long list of issues, including problems that Brian Harris had claimed were already repaired. The total cost of repairs was close to $10,000. While part of this was covered by the extended warranty we purchased, Brian Harris refused to assist with the remaining costs and stated they only wanted repairs done at their own location to control labor costs. No rental car was provided, and no effort was made to make the situation right. We also requested the original inspection report from before the sale and never received it. We understand that buying a used car comes with some risk, but repeated mechanical failures, unsafe repairs, and lack of accountability go far beyond that. If we had not purchased the extended warranty, we would have been left with nearly $10,000 in repairs in addition to the full auto loan. Based on our experience, we cannot recommend purchasing a vehicle from Brian Harris. Most importantly do not trust in a family member when dealing with purchasing a vehicle because in the end you are just a sale for his place of work. We had not wanted to believe what others in community had said about Brian Harris cause we felt we would be taken care of by our sales man Ruben Escobar but we were wrong. I have never bought used and will never by used again.

Had my car in the shop for quite sometime but it runs better than it did when I first got it!…read moreI did have a pretty lengthy wait time so my advice would be to call a couple of weeks in advance if you're in a time crunch! However Steve is awesome and thorough which explains the hold up! He also worked with me on price once things were all set!

Just had a warped manifold replaced on my Ford F-150. Great work and fair pricing. Pleasant,…read morehelpful people. My first time with them, based on a recommendation. Glad I tried. Definitely will use them again.

Took a road trip and ran into unexpected car trouble. Called around and this was the only…read moreestablishment that would take us in last minute. Took care of our issue at low cost and gave us a thorough recommendation on what to repair. He also took the time to call around local establishments to see if they would be able to fix the problem (possibly at a lower cost) and recommended those places. Honest, meticulous, and works with integrity. Highly recommend.

My car died while I was driving it and had it towed here…read more After 4 hours of diagnostics and $600 later, Darrell told me he found metal in my oil and it'd need a new engine (basically it was done for as it wouldn't have been worth an engine replacement). Knowing to never trust a mechanic I do not know, I got a second opinion. Darrell hadn't even drained the oil that he said he found metal in and no metal was found in it when it was drained. I've truly never met a shoddier mechanic. Sounds like he can do some minor air conditioner repairs from the reviews I've seen, but figured I'd give a real review of his diagnostics. By the way, all my vehicle needed was some new spark plugs and ignition coils, under $200 repair. It's running smoothly and definitely has years before it'll need trashed. Don't go to this guy unless you want to waste money and potentially be out a whole car. If you want a good recommendation, go to Auto Care Experts in Yakima.

Do not take your truck to this shop. My truck had an oil leak and I took it to Stricken Diesel for…read morerepair. The owner completely screwed around and repeatedly lied to me about why he couldn't get the job done. After keeping my truck for several weeks, I finally had to have my truck towed to a different shop. My truck was repaired by the second shop in one day. Unbelievable!