I asked them to check what was wrong with my car so the scanned it or did diagnostic test on my car and they put a quart of oil because it's a little bit low and they took 1 hr to do all that and charge me $200 upfront. The guy who scanned it was done in less than 15min and the lady, named Sara did the estimate for 45 min. Im so disappointed and I feel like they took advantage of me. I asked if the cost is the best they can do but the other guy said that's an hr..wow! I don't want to go back there ! Although my mom and dad go there. No star! read more

My first time at this establishment. Very friendly, organized, professional and reasonable. Highly recommend.

This shop is top of the line in his knowledge & skills as a professional Automotive Technician, he is ethical and honest. Very competitive prices and he and his team go above and beyond to keep their customers happy and satisfied! His shop is one of the cleanest shops I've ever seen. read more

Good people, good service, thankful Jeff and his auto shop is here in Yakima. Have used them for years and they are very helpful and knowledgeable mechanics. read more

Jeff is a great, stopped by with my 2017 Cheverolet Silverado Duramax running rough. He checked the connectors, recommended a perminate fix and got me going on the road. Couldn't ask for a better local mechanic! read more

Since I was already here leaving a poor review for the Splash Express car wash next to Walmart, I figured it was about time to post a review for these fine folks, who have helped me through numerous issues throughout the years. Jeff once took time out of his busy workday to remove some stubborn Ford (of course) lugnuts from my F-150. They are two-piece and tend to separate with even slight torque, but Jeff stuck with it until all six of those suckers were off. He didn't even ask for any $$, but I paid him for his time anyway. Jeff and his wife Sarah are good people, and bend over backwards to treat their clients right. I recommend them to all my family and friends whenever I'm asked where they should take their vehicle for repairs. Possibly even more important, they are REAL people with a sense of humor! Not robots who stoically follow "corporate policy" while disingenuously asking if there's "anything else they can do to help you" after f**king up your vehicle. 5 stars for Jeff, Sarah and the boys! read more

Subaru told me my car needed new brakes at 30,000 miles. We were about to head out on a road trip and I wanted to be sure my vehicle was safe to drive. I reached out to Jeff and he got my car right in. After inspection he let me know my breaks both rear and front would not need to be replaced for at least another 40,000 miles! Thank goodness he was able to squeeze us in and give us an honest second opinion. read more

I was on my way from the Seattle area to Salt Lake City in my 2004 Jeep Wrangler when I stopped in Yakima for gas and food. I got gas okay and was happily on my way to get food, one minute fine and the next minute my jeep would no longer shift into gear! I coaxed it into gear (the clutch squealing) and got to an AM/PM parking lot, but knew I wasn't going anywhere. What a nightmare! I was in an unfamiliar town, my jeep was terribly ill, and it was a Sunday! So I did a google search and my intention was to just start calling and leaving messages. But the first one I called, Baker's Auto Repair, miraculously picked up! Jeff, the owner, just happened to be in the shop on a Sunday. I just happened to be within a mile of his shop...he had a pretty good idea that my pilot bearing had gone out, and there just happened to be a clutch kit for my jeep in town! He fit me in right away, though he was already packed with work, and did a great job on the jeep. He even made sure I got a room for the night and drove me there. He had me back on my way in 2 days. I could feel right away how much better the clutch drove...it just felt so much better and worked perfectly for the rest of the trip to Salt Lake and then back home. The whole team there at Baker's was really nice and friendly...I recommend to everyone with a car! There are true guardian angels in this world, and this guy is one of them! read more

Very nice 1st off all not trying to screw you they got the job done very professional can't ask for much more thanks!

I'd heard of this place by word of mouth and always good. Called to make an appointment for a diagnostics test because my check engine light was on. They were able to get me in that same day. After the test they told me what the problem was and what it would cost to repair. It was close to 3 in the afternoon so I asked if there was an appointment available for me to come back on my next day off for the repair. The mechanic that did the diagnostics spoke up and told me if the parts are available in town it's only about a half hour job and immediately got on the phone to start checking. After a couple of calls he said the parts will be here in 20 minutes or so and we should have you out of here by 4:30. Awesome! While waiting I spoke to a few customers that came in behind me and learned that they were all longtime returning customers and have always been happy with the service they received. read more

Honest and hard working shop. My new go to for all of my auto needs! Highly recommend.

My insurance called and set everything up and took my truck to bakers on a flatbed. Bakers told me they would call me the next morning to update me, which they did not. Was then told they would call me to let me know when it was ready, and again nothing. I drove over and they said everything thing was done. Yet found nothing wrong only Installed wheels and tires. When I asked about other parts i gave them to replace they didn't do it but said we can for an extra charge. They wanted 450 to install rotors and pads on the rear axel!! Not including parts!!! Bottom line, piss poor communication, ridiculous pricing. Will never recommend nor will I go back. Bakers automotive is on par with Les Schwab, good for a tire issues but not much more. ******update got halfway home and had to stop due to my driver side rear wheel smoking so bad that a police officer pulled me over. Had toTow my truck home!!!! I will be filling a complaint with the BBB. read more

I drove my suburban down from Alaska. Had noise coming from it and couldn't pin point it. Bakers took the time to check it front to back and top to bottom. Fixed what needed fixed and were great to work with. They have my business for life. Thank you to everyone in the shop for the excellent service. read more

Great shop. Honest and thorough work. They found a number of issues while tracking down the source of my idling problem, presented them to me an took care of them all. Oh yeah, they did resolve my idling problem and when I picked up my truck, showed me all the defective parts and explained their work. Best service of any shop I have used in any city that I have lived in (Wash., D.C., Richmond, VA, Raleigh NC, San Diego, LA). I have become a repeat customer! read more

I never write reviews, but feel compelled to make an exception in this case. During a weekend visit to Yakima, my car's engine started having problems. Jeff Baker came in on his day off (Saturday) to look at my car. He quickly and expertly diagosed and fixed the problem. Without his help, I would have been stranded. What amazing service! read more

Good and honest people! I will always bring my car here for servicing and recommend you to everyone I know. Thanks for the help today guys, I appreciate it! read more

Had my F350 worked on here. I worked with Chuck and Jeff. These types of men are rare on this earth. They took great care of me and my truck. They are the most honest mechanics I have ever worked with. No one ever wants to have to see a mechanic but when you do have to see one, you would be blessed to have them! As-salamu alaykum wa rahmatullahi wa barakatuh. read more

Joan Harris is an elderly friend of mine who has taken has taken her cars to Bakers for years. They replaced the timing belts on her 1987 Subaru at 145000 miles. She sold me the car when it had 170000 miles and the timing belts broke at 175000. Subaru belts DO NOT break at 30000 mmiles. The only other reason would be poor workmanship. I called them, not expecting any help even tho the receit says a shop you can trust and I got exactly what I expected...nothing. I understand the waranty doesn't transfer to me, I understand they have NO obligation. I just hope I can convince Joan to start taking her cars elsewhere. Jim Noble. read more

Absolutely fantastic shop. I was driving through town when my engine light came on. They fixed it and was very helpful. I was on the road again 10 mins later! Great customer service! read more