I went in before they opened (to avoid high pressure sales reps to see if this was the vehicle I…read morewanted) and instead got harassed by some guy I will assume was security. It's cool. I'll go somewhere else to buy a Jeep.

Horrible business and customer service, I tried calling them on different occasions because I had…read moreto speak with the finance guy and instead of letting me know that he was busy and to call later they would leave me on hold for more than 10 minutes. My car is presenting some problems and since I have my service contract I went in because I didn't know they are not the ones who fixes them but instead of helping me or tell me that in order to fix my car I have to take it to any mechanic shop they would try to sell me another car and insist on me trading in my car even after telling them that I don't want to trade it in. In the end they didn't gave me any information about where could I take my car or what I could do and just told me to go back if I changed my mind about trading my car.

My best harvest moment was watching them pull out my 2026 Honda Civic sports hatchback directly…read morefrom the show room floor. Lots of respect for the sales team that worked hard to win my business, special shoutout to Edgar Diaz for making this experience monumental for us and for not making me feel pressured to buy. I recommend Harvest Honda for their professionalism, respect, and dedication that their employee's put in to making their customers feel validated! From their sales team to their service Department they have been there for us each step of the way. A BIG Thank You! to Harvest Honda for not only making my car shine but also making my spirits & smile shine! I can't say enough about this company because it's always been a dream of mine to drive out of a dealership with a brand new car and they were part of making that possible. My expectations bar is high that being said this purchase was not made in a compulsive or spontaneous manner it was based on my needs I needed a dependable vehicle that was good on gas and that I could rely on to get me back and forth to work while breaking necks as they turn to check out my new ride. I was tired of buying used cars and having to throw thousands of dollars to remedy underlying conditions that their previous owners left me struggling to repair. I had visited several dealerships across Yakima, Tri-cities, Seattle and Oregon before making my decision to follow through with Harvest Honda. What scared me away from other dealerships were their sales tactics, I perceived their persistency as rude, pushy, and aggressive. Our salesperson at harvest Honda was informative about the vehicles they had on stock and didn't harass us or make us feel obligated to buy he was just happy to talk about cars and left a good impression on us, he gave us his card and we told him we would give him a call when we were ready, that is why we went back! thank you for being a part of this moment. This establishment is known for its positive feedback from its customers, good attitudes, its commitment in regards to customer satisfaction and its impact on the community dating back to when it was Bob Hall's. For years I would visit this dealership and talk to their employees some of them friends I went to high school with such as Armando Barbosa, Jared, about my dreams of one day being able to buy a car and drive it out of their showroom floor. A really big shout out to our lord and savior Jesus Christ for listening to our prayers and answering them. God has perfect timing my son had been letting me use his car to go back and forth to work for a couple of weeks until I got my transportation issue sorted out and the next day after picking up my civic he received a call to come in and start work. Praise God! Disclaimer: (I give all credit to God for making this possible). I was asked today to share my best moment at harvest and there it is. Thank you Harvest Chevrolet #harvestchevroletmoment

Mixed results: On a "positive" end, i've never had an issue…read moregetting in or dropping off my vehicle for Service. The customer gets treated with dignity. That's a big deal. I recently had an oil change scheduled and asked them to diagnose a Check Engine Light while they had it in the bay. They called and told me that there was a code. (generally that's the case whe you have a CEL). ~$500 later the CEL was no longer on, and for the moment It appeared that the issue was "fixed". During post-oil change pickup i was advised that because of the car's age, it would have to be brought in more frequently than the normal service intervals you'd expect from a vehicle running full synthetic rather than a blended synthetic.. I had spent many years as a professional mechanic, and at one time had hundreds of city fleet vehicles on my repair record.. Synthetic oils havent changed much, (nor has the internal combustion engine) so every 7,500-8,500 miles (or once per year) on a good full-synthetic 5W-20 or 0W-20 (Mobil 1, Pennzoil Platinum/Ultra, Valvoline Extended Protection, etc.) is reasonable even for an "aged" vehicle that is not in the "severe-service" category that justifies 3,500-mile changes. The dealership's advice is pure upsell in this case. SO, If you ever want absolute proof for your situation, get yourself a Blackstone Labs UOA test at 8,000 miles -- I'd bet money it comes back with plenty of TBN left and wear metals in the "excellent" range. I wont speak negative against Harvest Honda because I like the people who work there. on the same token, Nobody in the service industry should be making assumptions about the people who support their business.

We are currently buying a 2007 Jeep grand Cherokee from Gorilla. The vehicle price is right in line…read morewith KBB estimates. They worked really hard to get us a loan that fit our budget and got us into something we'd be happy with! They have a lot of vehicles for a small lot/team, so they didn't work out all the kinks before we purchased the vehicle, but since I've signed the paperwork, they've fixed every little thing I've pointed out. They started with a new windshield and fresh tires, and when I inquired about my brake wear percentage, they just replaced the brakes and rotors. They replaced little flawed parts like rusted lift gate arms so everything would work. We have an appointment still to get a wiper motor replaced. I am getting a nice little reliable vehicle out of the deal! They're all about happy customers

They say all the right things in Spanish but my son in law and my cousin both had problems within…read moreweeks of purchasing their vehicles my cousin had to drive 350 miles so they could put a bandaid instead of make it right. I wouldn't recommend this place to anyone I liked.

I had the pleasure of purchasing my truck from Phil. We struck a deal right away. He had the exact…read moretruck I was looking for and at the best price I've seen anywhere. He gave me my asking price for my trade. And got me the best loan rate, better then I hoped for. Super nice people ! Zero pushing deals. I drove my beautiful Truck home that day. Will do business with them again for sure ! I highly recommend them ! Thank you Phil for the great deal you gave me ! Norm.

Phil is an honest used car dealer. We highly recommend shopping there first. He didn't pressure us…read moreinto buying. He gave us a fair trade on our vehicle. He had no objection to us having our mechanic doing an inspection before deciding to buy. We were looking for a vehicle to suit our particular needs. My husband recently became disabled. Our Jeep was not roomy enough to accommodate, and difficult to load a wheelchair. We decided that a minivan would meet our requirements. I worked my way down the street, stopping at a number of used car dealers. I found a few minivans that turned out to be junk. And dealers failed to provide an online car report, which is an immediate deal breaker. Evidence of accident damage was glossed over by other used car dealers. Phil doesn't put junk on his lot. He readily provided an online report. Shop there first. We love our new (used) van!

I purchased a used car from Bill Harris in July 2024. I had a very positive experience during my…read morepurchase. Since then I have contacted the service department on several different occasions. I've asked questions about the cost of their oil change, a sensor that needed to be turned off, a burned out brake light, etc. EVERY SINGLE TIME, I was told to come in and they would "take care of me". And they have! Chris, the service manager is amazing! He works me into the schedule promptly and always treats me with the BEST customer service! Recently, I was told my rear brake light was out. I called Chris, he told me to come in the next morning, which I did and within 10-15 minutes a new brake light was replaced. NO CHARGE. Chris said again, "since you bought the car from us, we're going to take care of you". I've never felt as confident in a car dealership, as I do with Bill Harris. I give them my highest recommendation and when the time comes for another car - they are the first and only dealership I will visit!

We had a periodic electrical issue with our truck. BHUC spent time and figured it out. A certain…read morebattery store had installed an incorrect battery which partially fried the negative cable. BHUC solved the issue and the truck is running great. So thankful.

I found a red 2018 VW BEETLE..1 owner Financial negoations…read morewere great They actually delivered the Bug To my house in Spokane ...I had a local 5Mile Auto Repair totally check it out... No issues at all It was my trade in for a 2023 Chevy Equinox with 12 miles on it Loved that BEETLE

Service department is absolutely terrible. Quoted me a price over the phone and wouldn't honor it…read morebecause they said the employee misunderstood what I needed done.

Great place to buy a car.. Thank you to Nestor for the…read morewonderful Lexus 350 Sport. I love the red interior design. Would highly recommend

Terrible cars would go anywhere else, already jad to put 3k into the car and hasn't been 2 months…read more They don't care about the customers just getting rid of the cars i would go anywhere else.

All the workers at McKenna Motors did everything they could to get me the exact car I wanted at a…read moreprice that was feasible for me. I will never go anywhere else to buy a car! I am extremely grateful. You always hear terrible things about tropes of car salesmen. McKenna Motors is nothing like that, they are truly a family there and treat you exactly like family. I am so happy to be driving such a wonderful vehicle :)

I bought a used 2010 Subaru Outback from these guys, and after owning it for 2 years and driving…read moreover 50,000 miles on it I can confidently tell you that McKenna Motors sold me a fantastic used car at a great price. I haven't had to pay for any repairs other than the usual preventative maintenance such as the timing belt replacement. They are also extremely nice people, and definitely care about their customers. Nothing shady going on at this place, unlike some of the other dealers I visited. I would buy from McKenna Motors again in a heartbeat.

I bought a 2016 Nissan Frontier from betterall all Auto Sales, from the first day that I bought it…read morewhen I push on the accelerator it starts to go and then hesitates. I took it back to betteralls and they could not figure out what was wrong. then the engine light came on so I took it back into him and they gave me some excuse that Nissan had to fix it so they made an appointment at Nissan and I took it to Nissan and then Nissan gave me some BS about a software update and all they did I believe is reset the check engine Light. Betterall on the radio says that they stand behind the vehicles they sell but all I'm hearing is excuses now I worked 101/2 hour days and have no way to get my truck back to betteralls and even if I did it's the only vehicle I have to get back and forth to work. Don't buy a car from betteralls all they do is like every other used car dealership they lie to you as long as they can sell you a vehicle then that's the end of it. They even charge me over three grand for a warranty on the truck and still they won't fix it. Edit Betteralls contacted me said they would make it right. They gave me a loner car and picked up my truck, as of now they said they have fixed my truck and I got it back. Hopefully they are correct and are doing me right. I'll see in the coming weeks whether they fixed it. As of now I'm happy that they are doing what's right and are tring to make their customers happy.

Buyer Beware (this also goes for AutoStars Motorgroup who are another location of this parent…read morecompany) I purchased a rebuilt vehicle from this dealership in April 2025 for approximately $8,000. I understood I was buying a used vehicle and accepted that no warranty would be provided because of the rebuilt title. What I did not expect was a vehicle with ongoing issues and a dealership that consistently failed to honor its commitments or provide meaningful follow-through after the sale. Within days of purchasing the vehicle, I drove it for only two days before leaving town. The vehicle then sat parked in my driveway for 19 days. When I returned, the battery was completely dead. After having it tested, I learned the battery was bad and needed to be replaced. Despite this occurring almost immediately after the purchase, the dealership refused to replace it, so I paid for a new battery out of pocket. As part of the sale, my salesperson, Mario Medrano, promised that a trailer hitch would be installed. This was not something requested after the purchase. It was part of the deal. More than 18 months later, that promise remains unfulfilled despite countless texts, calls, and follow-up attempts. Throughout that time, I received excuses, delays, and long periods with little or no communication. The problems did not stop with the hitch. About a month ago, the vehicle would not start. After receiving a jump start, it immediately died once the cables were removed. I couldn't afford the additional expense of towing and diagnostics, so I was forced to diagnose and address the issue myself and at my own expense. Most recently, the check engine light came on while I was driving. An independent transmission specialist performed diagnostics and confirmed that the transmission is failing. The estimate to replace the transmission is nearly as much as I paid for the vehicle. What makes this especially concerning is that the vehicle has only 51,000 miles, less than 5000 miles are my own. The technician expressed disbelief that a transmission with such low mileage was already failing, but the diagnostics confirmed that it is. When it became clear I wasn't getting anywhere through calls and messages, I eventually stopped by the dealership in person. Customers generally don't take time out of their day to visit a dealership unless they feel they've exhausted every other option. By that point, I had already spent more than 18 months trying to get the promised hitch installed and trying to receive meaningful responses regarding my concerns. Mario happened to be off that day, so I spoke with Manny instead. Manny listened to my concerns and said he would speak with the manager (from AutoStars where I bought the vehicle) and get back to me. While I never received the promised callback, he did pass my concerns along. Later, when I reached Mario directly, he indicated that he believed Manny was handling the issue. What I found frustrating was that Manny had only been involved for about a week regarding the newest issue. It did nothing to explain the previous 18 months of unfulfilled promises, delayed responses, and unresolved concerns. I have retained text messages documenting my communications regarding the promised hitch installation, the battery issue, the ongoing mechanical concerns, and my repeated attempts to get answers. Those messages show a pattern of delays, excuses, unanswered communications, and lack of follow-through. To be clear, my frustration is not simply that a used vehicle developed problems. Used vehicles come with risks, and I understood that when I made the purchase. What I did not expect was a bad battery almost immediately after purchase, a sales promise that remains unfulfilled after more than 18 months, repeated communication issues, additional out-of-pocket repair expenses, and a failing transmission at only 51,000 miles. I did not expect perfection from a rebuilt vehicle. I did expect honesty, follow-through, and accountability. Those expectations were not met. The failing transmission at 51,000 miles is disappointing. The dealership's failure to honor commitments and provide consistent customer support after the sale is even more disappointing. My advice to anyone considering purchasing a vehicle here: get every promise in writing, have the vehicle independently inspected, and do not assume support will be available once the paperwork is signed. Used cars come with risks. Being ignored for more than 18 months, having promises broken, and facing a transmission replacement on a 51,000-mile vehicle should not be one of them.

I recently had the pleasure of getting a car from BBL after wrecking my car back in February during…read morethe crazy blizzard. I knew what I wanted and have been looking all over Washington for the car I wanted in my price range. I live in Spokane and was ready to get a car from Seattle but the dealership salesman was really lazy about it and lacked any customer service. I was getting frustrated. Luckily I found a car that had almost everything I wanted but the price was to high for me. So they met me a bit lower price that was in my range, since it was a rebuilt title and my bank wont do loans on brandished titles. I drove down to Yakima the next day. Test drove it. I loved it. Did the paper work and I was out of there in under an hour I think. Everyone there was nice and polite. And I was on my way. About to head back to Spokane and the check engine light came on and I panic, because in the contract I signed it said they aren't responsible if something happens to it since it is a rebuilt title. So I messaged them about the light and that I'd bring it back in the morning. They said ok. I get there and they already got the part they thought it needed. They replace it pretty fast and I'm on my way again. A few blocks later it comes on again. So I take it back. They plug it in, and find out what's going on. Some sensor is the issue. They tell me they will fix it and get it cleaned up for free. So I leave it there and go back to Spokane. I went down the following week and get it. It work fine no issues. They didn't have to fix the problem it had, but they did. They didn't have to work with me on price, but they did. Driving back and forth from Spokane to Yakima twice in 2 weeks to buy a car isn't hard when the team selling it to have good customer service and dont just see you as a paycheck.

Used car dealer. Some are great, some not so much. The more experience you have with them, the…read moremore you know what to expect. Unfortunately, my college age son has never dealt with used car dealers before. I sent him to Bbl because they had a car on the lot that I felt was a good deal financially. They took it for a test drive, and afterwards spotted a different car and took that one for a test drive. They fell in love and decided that that was the car they wanted. Of course it cost more than my budget, but they loved it, so I told them to request a Carfax and if everything looked good I would purchase it for them. They asked about the Carfax, and the dealer told them that he had a copy and made it seem like it was no big deal. Of course, my son didn't realize that he should have looked at it in person. I pulled up the Blue Book Value based upon the information I had. The car had abnormally low mileage and for this reason, the dealership wanted to charge extra. I felt that was reasonable. Once they had purchased the car and had driven back home, I pulled a Carfax on it just to keep in my file. I could have kicked myself! Not only was the title not clean, but there was odometer fraud listed right there in big red letters. The dealer of course, had no problem selling this car to my young son who was completely clueless about the entire process. I called Nissan to see if they could find out the actual mileage from within the computer system, but the car is too old. If I lived closer to this dealer (I'm 8 hours away) I would have taken this car back in a heartbeat! Ask to see the Carfax!!