I have placed a cake order with Karina three times. My order has been fulfilled twice.
On August 28th, I emailed Karina asking if she would be able to make a cake for a bachelorette party on September 27th. She instantly replied and said yes. On Sunday, September 21st she emailed me asking if she still needed to make a cake. I replied yes, I still need one for 25 people. On Monday the 22nd she requested the flavors I would like. I was not able to respond to her that evening. On Tuesday the 23rd (mind you, it's my birthday - doesn't really matter to the story, but still) she emails me at 9 am:
Hi! I'm sorry but I'm going to have to refer your cake to my friend John.
He's great and in Lisle. His number 630-963-0121 I've run into some
scheduling conflicts at the end of this week and needed info sooner. I
really need at least a week or more to properly prepare for orders.
John has a full scale bakery and can get orders done quickly.
Have a great week
Karina
Umm what??? I instantly reply:
Seriously?
As of yesterday, we were still on as scheduled. I apologize for not
getting the flavors to you last night - had a bit of an emergency and
wasn't able to get to my emails.
You've made two cakes for me in the past - and they were AMAZING.
I've been raving to the bride-to-be about the cake for a few weeks
now. This will really make me look bad.
She then replies:
I'm terribly sorry!!!! - I ran into a sudden family situation for this weekend :/ I really hate to! I have no one to help in my place and I'm in a bit of a scramble.
Huh? I don't buy that. First it was my fault that I didn't get flavors into her within 24hours of requesting such flavors and now she can't make it? When I call her on it, she responds that she has a family emergency?? The party is still 5 days off - can we get a work around?
I understand she's a small business and it's only her, but...that's no excuse for not being upfront. I understand it's a bachelorette party - the day won't be ruined if I don't have a cake. But what if it were my wedding??? That's kind of a big deal don't you think?
Is it worth the risk for a 2/3 chance you'll receive your order? The cakes are amazing though - I can't knock her on that. read more