Great clinic to work with. We have had two dogs that needed a bit of somewhat acute care and they…read moreprovided excellent service; easy to make appts. Prices are about what you'd expect.

We took our Kitty to Edgewood. First and foremost the care our kitty was given by Sara and the…read moreVeterinarian made all of us feel better! They were both so kind and informative. It was a great experience and I would highly recommend them every chance I get! Thank you for the love you showed our baby! She is doing great and we love it! Thank you!

Great caring vets! Will help as much as possible if you have an emergency they will accommodate you.read more

This review is for the receptionist Megan! This wonderful soul was so compassionate and kind. She…read moretook time to answer our questions and calm our nerves. She was beyond patient with all of our many questions. We have a sweet little senior dog with an enlarged heart. He was having difficulty breathing and needed an immediate antibiotic. Magen quickly had the vet call us in a prescription to hold us over until we could get back in to the clinic. Honestly, give this woman a raise. She is an asset to the clinic. Her soothing demeanor saved us from unnecessary panic. There are people who are angels that need to be acknowledged. Thank you Megan from the bottom of our hearts.

5 stars for Dr. Jones, who is an extremely patient and informative vet. He took the time to talk me…read morethrough a medical issue with great care, even as I'm sure he's had that same conversation with about 10,000 pet owners over the years. He's very conscientious, knowledgable, and eager to educate pet owners with abundant information and options. (All over the phone--I haven't met him in person, as I explain below.) I'd like to explain the unusual and somewhat imperfect system they have for seeing pets, just so nothing is a surprise for future clients. It's a small clinic seeing a lot of pets, so apparently it takes a long time to get an appointment the regular way. When I called and asked to make an appointment, I got a call back on voicemail saying "we have you booked for tomorrow morning, see you then" without working together to find a time. Since my schedule is difficult, it was sheer luck that I was available that day. When I called back for instructions, I was asked to bring the cat *before 8am* at which point he was put in a cage waiting to be seen. This is how they squeeze in appointments without a multi-week wait, which makes sense; but since that system wasn't clearly explained to me, it came as a bit of a surprise. The vet was able to see the cat 3-4 hours later and we had a very helpful conversation over the phone. Then I got tied down at work and by the time I was available to pick up the cat, he'd been there 5 hours or so. When I got him home, he was desperately hungry--I learned that they don't provide food, just water and litterbox. I also learned that there was a $40 "hospitalization fee" for this method, which was not explained beforehand. (For pricing transparency, the physical exam was $95. I think that's reasonable and the vet is very good. Also re: pricing, it seems like what they charge for prescription food and medicines is comparable to online, which I appreciate. Not much markup. So that's all good.) None of this is really bad, or anything, but I would have really appreciated a bit more advance explanation of the visit system, the fees, of the need for pet owners to bring food, etc. The front desk staff seem nice, but they are somewhat less patient and informative in explaining things than the doctor. It is worth it to have a good vet. And now future clients know that if the office slots you in for one of these morning drop-offs, it will cost $40 and you should bring food. That's all I wanted to share. And thanks Dr J for the great care!

Very sympathetic, affordable. Very knowledgeable. Will take all my animals there if I'm able to…read more Always lets you know your options and doesn't pressure you one way or another.

This is ABSOLUTELY the best Veterinary Clinic I have EVER been had the pleasure of going to…read more Dr. Jackson Shelton and the staff at this place really are there to help. Nick at the front desk is awesome! We constantly recommend this clinic to every person that asks us if we like our vet. We will definitely be bringing our pets here as long as we can. Thank you guys again for fixing our dog Luna Ray!!!

Wes Violet has been my parent's vet for years. Always for horses. Well, had to travel home while my…read morehusband is deployed for a family emergency. My dog Spur, had been an insulin dependent diabetic for a little over a year, he had gone blind about 4 months ago, and got diagnosed with Cushings. His quality of life was going down fast. We ended up taking him with us to live on the farm for the rest of his days. He had some great moments in those last few weeks. But it was time, he was in pain. I called and made an end of life appointment with them. They didn't know me, they didn't understand that I have been watching our pup slowly decline. He still wanted to eat and didn't seem like he wasn't ok to the outside. So they had to take my word for it. I thought I would have to sit there and convince them, it would have been so hard to do and so stressful especially without my husband. But they didn't need that. They took me at my word and helped me get my best friend over the rainbow bridge. It was one of the hardest things I have ever had to do. They have a small candle that they light to let others know to be quieter. And they helped me with the paperwork and getting a spreading tube (to spread his ashes), I wanted to save that for when my husband gets back. Then they called me the next week and I went to get his remains. A week and a half later, I got a card in the mail, with everyone's signature. This meant the world to me that these people, Wes Violet's people, that didn't know my doggy, trusted me, and genuinely did their best to make this super tough experience go so well. Thank you. Truly, from the bottom of my heart. You helped us so much.

I am forever grateful for the exceptional care my best friend, Claire, received from Dr…read more Gildersleeve. From the very beginning, he was gentle, compassionate, and incredibly attentive while creating a clear treatment plan to address both a cyst and a large mass on my "golden child." He showed so much sensitivity and patience during an emotional time for me, making sure I fully understood every step of the process. One gesture that meant the world to me was when he personally called during the procedure to update me on how everything was going. That level of kindness and communication brought so much comfort during a very stressful situation. I cannot thank Dr. Gildersleeve enough for the care, professionalism, and compassion he showed us.

Dr Graham has done a fantastic job taking over the care for our boy Wrigley. Very thorough and…read moreanswered all our questions. Facility was spotless and staff very professional. A bit of a drive out from Eugene, but well worth it for our boy.

We recently experienced one of the most heartbreaking moments a pet owner can face, and the team at…read morethe Vet Hospital on River Road in Eugene walked beside us every step of the way with a level of compassion and kindness that words can scarcely express. Our sweet Teddy, a 14-year-old terrier mix who had always been full of spirit and puppy-like joy, had suddenly fallen ill. Just two weeks prior, he was his usual energetic self, bounding around the house as if age had no hold on him. When we brought him to the clinic, we hoped for a simple explanation. What we received instead was devastating news: Teddy had aggressive lymphomic cancer that had quickly spread throughout his body. Dr. Shelton was the one who gently, respectfully, and clearly delivered the news that no pet parent ever wants to hear. He showed a deep sense of empathy--not just for Teddy, but for us as well. He explained everything with honesty and patience, giving us room to process and ask questions without ever making us feel rushed. From the moment we stepped into the clinic, every staff member made a painful situation just a little more bearable. Our vet tech, Hope, was incredibly gentle and present, offering silent support and care that meant more than she'll ever know. And Debbie, who greeted us at the front desk, was such a bright, calming presence. Her genuine warmth and kindness in our time of need helped soothe the ache in our hearts, even if just for a moment. Once it became clear that there were no viable treatment options and that Teddy was suffering, Dr. Shelton walked us through the process of letting him go--with reverence and sensitivity that honored our boy's life. He explained every step with clarity and care, allowing us space and time to say goodbye, and treated Teddy with the utmost respect and tenderness in his final moments. We may have left the clinic without Teddy that day, but we carried with us the comfort of knowing he was cared for with love and dignity. In those final moments, he was surrounded by kindness. This clinic our family. We are now lifelong clients because of the compassion, professionalism, and humanity we experienced. Thank you, from the bottom of our hearts, for everything you did for Teddy and for us.

Dr Johnson is one of the very best vets I have ever seen. Took amazing care of my very difficult…read morecat. Really understood cat behavior better than any vet I have seen. We live in East Springfield and drive all the way to NW Eugene due to this excellence. Thank you. Sean R.

I brought my cat in for a second opinion. I'm on disability and need a place that's not as…read moreexpensive. They're understaffed, so it's hard to get in. I was very impressed with the level of care and attention they gave to my cat, and to the others in the waiting room. They seemed genuinely warm and caring, and treated my very shy cat very well.

I really admired CVC for their discounted prices and sliding scale fees. This has been a godsend…read morefor us since the majority of local vet clinics have nearly doubled in their cost of services since the pandemic. The reason I am giving CVC only one star, is because I feel like this vet clinic's performance and professionalism has become very poor since they had left Eugene. In Eugene, the staff was phenomenal in my opinion. They were gentle with my pets, they seemed to be very knowledgeable, educated, and provided me with quality advice, explanations, and instructions. When my pets received tests, we were noticed with the results and any recommendations within a couple of days. In Pleasant Hill, however, we felt rushed and did not receive the same kind of service. I didn't feel like their Vet provided me with the communication and time that I felt my pet and I deserved. My cat felt terribly uncomfortable with her Vet'erinarian's energy, as did I. I'm not sure how qualified she is, because i felt rushed and did not receive the communication I had with the CVC Eugene Veterinarians. In addition, we are at 3 days shy of one month since my cat's U/A. I have called and emailed several times, and we still have not received my cat's results. The majority of the time, my attempts to contact CVC have received no response. I am a retired veterinary technician. I would have been fired if I had forgotten to get back to our clients, or had them wait even a week for their animals test results. Only once have I ever felt such a lack of professionalism from the veterinarians and clinics that I have worked for or those who I have brought my pets to for the past 25 years. And that other one time I had a very poor vet experience, well, that same Veterinarian is working for CVC at this time! I just wish CVC would have never left Eugene. The service and support I received from their Eugene staff was always professional and respectable. And we were always treated very well. It is really a shame that the new clinic in Pleasant Hill doesn't have this same quality service and vibe. It saddens me greatly, and I can tell that my cat misses the old place too.

The Doctors and staff here are so wonderful and caring. Dealing with a sick pet is never fun, but…read moreit isn't as bad when you have a support system that cares about your "baby" as much as you do.

They are no where near as friendly or caring with our dog as they used to be a few years ago and…read morethe pricing on exams is ridiculous $75 for a follow up visit? Charged for them to say they don't really know what is the cause of her symptoms but there are some possibilities. I can google the same results for free at home. We will be looking for a different Vet.