In June 2021 I wrote the one-star review below. FOUR YEARS LATER, management replied to the review, apologizing, and saying they will (finally) update the website. Since they finally replied and took action, I'm upgrading to 3 stars. I would have removed my review entirely had they addressed it promptly rather than taking four years. ------------ ORIGINAL REVIEW: SUMMARY: Their website brags about their doing solar water heaters, but actually, they don't. DETAILS: Since their website advertises their solar water heater work, I wrote to ask about their availability. They replied that they don't do solar any more. I replied that they might want to remove that page from their website that says they do, then. They didn't respond, and over three months later that page is still on their site, advertising a service they don't actually provide, wasting potential customers' time. (It's one of the first pages in Google when you search for "austin solar water heater".) Advertising a service they don't actually offer any more, even after being informed that they're still advertising it? Not taking 5 minutes to fix the problem? Really bad attitude. read more

They wanted $1800 for labor to replace a heater they installed that failed within the manufacturers warranty. A new replacement of the same make and model from a highly rated competitor was only $300 more with a full 6 year parts and labor warranty. There are other options. read more

Very impressed with these guys. They seem to just do water heater installations (instead of general plumbing like others), and they say they do six of them a day. They were quick, efficient, and cost-competitive. I had no problems with the installation. read more

Had a water valve broke off while flushing tankless water heater. Called Texas Water Heaters and they were able to come on the same day and got the valves replaced in under an hour. They were also careful to use shoe covers indoors. I would highly recommend them for any plumbing repairs or water heater installation. read more

Aaron arrived today right on time to flush our waterless heater in the attic. He was professional, knowledgable and finished expeditiously. I used to worry about cleaning our Rennai cleaner, but not anymore. Thanks, Aaron! read more

We just bought our house in Round Rock this summer. After getting settled, we could not believe how long it took for the hot water to get to our kitchen sink. All that water wasted waiting and waiting. Anyway, the good folks at Texas Water Heaters knew the perfect solution, a Grundfos Pump! A what? The fellas were in and out in no time, charged a fair rate and now, we have almost instant hot water not just in our kitchen but in all our faucets! They were knowledgeable and professional. To be fair, I did ask them to send out at least one senior person and they did! We had a very good experience. They also checked our hot water heater to see its condition and gave recommendations for when it's to be replaced (4 years from now). read more

Professional and excellent service. Can install a gas water heater in 1-2 hours. The operators also know a great deal about water heaters and can recommend the best options for you. I was impressed with everything about this company. read more

I called these guys based on the positive reviews I saw here. I wanted to get rid of the POS Whirlpool that had been long overdue for replacement. They came out two days after we spoke, hauled the old one off, ran a new gas line and installed a new thankless water heater before the day was over. The work was clean and I'm very happy with the performance of the new unit. They did the job fast and most importantly, they did it well. read more

Annual service to tankless water heater. Dude messed it up somehow and we had no hot water. They send same guy out next day, this time he leaves a slow drip. The ceiling is saturated and caves in. A week later and we still haVe not hearD from their insurance comPany! Skip this train wreck. read more

Texas Water Heaters - Ceiling begins molding and splitting - Water Heater Installation/Repair Near Me - Hutto, Texas

Working with Texas Water Heaters is such an easy experience for a busy family. And, I feel like the value I get is more than fair to flush our tankless hot water heater. read more

After the nightmare that was the 2021 Texas Ice Storm, Texas Water Heaters truly came to the rescue. They gave us a fast and reasonable quote, and were able to get someone out to us in four days, which is unheard of right now. Tony & Aaron were amazing. They were fast, through and kind. You can tell they've been working like crazy lately, but they spent extra time on site explaining all the small and important details to us. True professionals. Having to get a new hot water heater because of this storm was a major bummer, but we feel fortunate to have found such a great company to help us out. Thank you Tony & Aaron! read more

Stay away. These people are trying to take advantage of the current conditions in Texas. They claimed that the tankless water heater we have on our new home was no longer in production, even though I can find it from multiple suppliers online. Saying that the only thing available was from Rinnai's LUXURY SERIES. Then they tried to say we needed a unit that was 30% bigger than our current unit. I talked them down to a smaller unit after saying that it made no sense to go to a bigger water heater when the one we had worked fine. After basically being insulted by the lady on the phone, she sent the quote to me. It was over $3,200 for the water heater and install. I looked up the water heater online and found it for just over $1,100. So they are trying to say that the cost to install is over $2,000! That is absolutely insane! Stay away from these money grabbing scam artist! read more

Texas Water Heaters - Water Heater Installation/Repair Near Me - Hutto, Texas

Huge fan of these guys!! We called them last Thursday when one of our tankless started spewing water. They got it on order and committed to be at our house by the next Wednesday, and they did not only a new install but fixed a leak in our surviving tankless. Aaron & Patrick did an amazing job and were so professional and easy to work with - they finished at 9:30pm so that shows their dedication. We plan to get on their annual service plan as their service is so great and we want to keep these tankless water heaters healthy. Because of 2021 "Snowvid," they are working 14-16 hour days, so be kind if you have to wait to get on their list, but they are worth the wait!!!! read more

Hard to believe there were no reviews for these guys as they appear to be the largest installers of tankless water heaters in the Austin area. They specialize in Rinnai heaters (like mine) and because of the shear volume, are able to get discounts that even builders can't get. At any rate, I had them come out to diagnose a loud rattling vibration in my tank - within 20 min of arriving, they had solved it. I had a lizard, a family of insects, and some other debris that had made it into the intake vent. After cleaning out, they did a system flush to remove any calcium deposits and were on their way. The system works great now and purrs like a kitten- highly recommended! read more

Texas Water Heaters - Water Heater Installation/Repair Near Me - Hutto, Texas

I wish I could give this company 10 stars! I am in the middle of selling my condo and had to have some water heater updates made to satisfy a request from the buyer. I called and spoke with Bec who hooked me up with an awesome pair of plumbers who were able to come out and get my water heater up to code within 48 hours. I had such a nice experience that I called them again for a different plumbing request yesterday and was once again impressed by the operation. Their price quotes have both times been fair and accurate, and they leave my house in as good of shape as they found it every single time. Don't let the name fool you, this crew does it all and they do it the best! read more

Great company!! Locally owned and super reliable. Highly recommend. Bonus: They actually answer their phone!!

I had to replace a water heater, and not only did they give me the best price, the service was super professional.

Texas Water Heaters is a great company to do business with. I receive excellent customer, knew the cost of the services, and was able to schedule an appointment for the next day. The installers Tony and Patrick did a great job, were professional, and answered all my questions. They took the worry and stress out of the situation. Great people and company! read more

The service we received from this business was awesome! They were on time, professional and did excellent work!! I would definitely recommend them to anyone who needs work on their water heater!! Thanks.........Olufemi Olowu read more

Tony Russ and Aaron did an awesome job with the tankless flush. In addition, they took the time to educate me, were courteous and friendly and above all else professional. Thank you for your honesty and hard work. read more

They did an excellent job. They were professional, punctual and replaced two tankless heaters in 1/2 a day. We were quoted days by others. I am using them for ongoing maintenance of the units. Highly recommended read more

We are in the process if selling our home and replacing the water heater was part of our contract. Needless to say, I was rather reluctant since we have never had an issue with our hot water or water pressure. After calling around to a few different companies, I decided to go with Texas Water Heaters. Their prices were fair, where other companies seemed to overcharge. They gave me a quote over the phone, which larger, more commercially known companies refused to do as part of their more aggressive sales tactics. I wish I remembered their names, but the technicians were great. They explained their process, asked if I had any questions and were done in about an hour. My only complaint is that they mistakenly let my pup out of the house, which is more my fault than theirs. But they quickly found her and brought her back home. So if you have pets, maybe keep them in the garage or a kennel while they work. I will definitely be using this company for all my future plumbing needs once we are settled into our new home. read more

Texas water heaters was price gouging during the power grid failure Feb 2021 (charging double the cost) and they're up to it again. With this most recent polar vortex, I called them for repair of the tankless cold water valve (the cold water valve broke off so the tankless was pouring out water. I had to turn off the water at the water meter so I had no water). They said they'd get me in to repair but sent over install, not repair. Texas water heaters wanted $4800 to replace a water heater that costs around $1500 new. It takes about two hours to replace (longer if it's the first time installing). So basically they wanted $1500/hour to install a water heater. That's price gouging. In the meantime, I lost 24 hours waiting for the appointment that I could have been getting on the wait lists of REPUTABLE FAIR plumbers. The best part was getting a lecture on what I should have done to not lose my tankless. Awesome. I bought my water heater from you all. Woulda been nice if you had sent out those instructions before my water heater burst. read more

Texas Water Heaters did a great job on providing maintenance and flush on my tankless water heater. Justin Russ was my technician and did a awesome job! Judging was on time, very friendly and knowledgeable on the unit and gave me advise on improvements. I will definitely continue to use TWH for my service and request for Justin to provide my service. read more

I had them install my tankless water heater. They have installed a lot of them and are very knowledgeable about them. Since my current water heater was leaking, they installed the next day and did not charge me extra. The guys that did the install were very professional and friendly. This is nice because it took almost an entire day. I needed to have a new AC outlet installed for the heater and they used their own subcontractor for that. He was very hard to reach and was about 4 days late. One last note about tankless water heaters - they recommend flushing them out once a year. Apparently water deposits can easily break them. They said they do this for $150 (ouch). You can do it yourself, but you need a submersible pump and it takes about an hour. I kind of wish they had told me that up front. Overall I was very happy with them and recommend them. read more

I think these guys were pretty darn good. Michelle in the office was extremely helpful and tried to trouble shoot my issue. Cody met me as schedule. Maybe a little pricey but really informative and helpful. Will use again. read more

These guys installed my tankless water heater.. They have done a good job on the work and been very good on service calls and maintenance.

Cody Salyer maintained a constant communication line with me as he serviced our tank less water heater. He showed my what upgrades he recommended and why. He told me the fees for the services and upgrades. First class service. The owner conducted a follow up that was more than I expected. I highly recommend their work. read more

My water heater went out on Wednesday and Chris installed a new 40 gallon on Friday at a very competitive price. They even had to drop from a 50 to a 40 gallon unit when the larger water heater would not fit in the closet. The work was done professionally and Chris showed me how to flush the tank which should be done each year to prevent the build up of lime stone sediment. I would fully recommend this company if you need a water heater. Very pleased customer. read more

Just had Aaron out here to fix a water heater that needed pumps installed for correcting a long delay in getting hot water at a town house we've just rented in Steiner Ranch...he was prompt, on time, extremely professional and pleasant to deal with and fixed a complicated problem real quick and very well...had a similarly good experience with everyone I dealt with at the company, so I would absolutely and highly recommend them read more

Outstanding service! My instant hot water heater was acting up and they diagnosed that it was not the heater but an exterior regulator. They were very knowledgeable, and upfront with pricing and timing. They called ahead so I didn't have to sit at home and wait all day. Since my gas had to be turned off for the work, they returned quickly to get the job done so Texas gas could turn it back on and I had my hot water back. I will use them in the future for maintenance on the unit. I highly recommend this company. read more

Texas Water Heaters was my first bid and I thought they were high just based on what I thought a water heater install was worth. I was in no rush since the heater wasn't leaking so after 6 other bids from plumbing companies recommended on our neighborhood Facebook page I deduced that they were actually on the low end of the bids. That is until a representative named Lyn called my up on Saturday morning to see if I'd had a chance to check out the competition. I told him that I hadn't decided yet and we discussed the particulars of his bid which ended up including several items that the others charged extra for like pan with new drain to outside. He educated me on the different brands/quality of water heaters, told me a joke, and knocked $100 off of the price which I couldn't refuse. Honestly, he sold me with that follow-up call which none of the other companies even bothered. The tech Justin came out to do the install early instead of late in an hour and a half and only after he was complete informed me that the gas valve wouldn't shut off completely so he replaced it with a brand new valve and installed a drip leg on the gas pipe, all at no additional charge. Basically, the bid ended up being all-inclusive including tax so comparing bids was apples to oranges. Michelle with the front office was very efficient and made the entire transaction go smooth as silk. She even revised the bid to reflect the $100 discount and resent it by e-mail on Sunday morning so they could get on the install ASAP. I was very pleasantly surprised at the level of customer service I received, even after the entire transaction was complete. read more

I feel like this is the Tale of Two companies. Pre-sales were super helpful and knowledgeable. Techs got the job done (although a returning tech told me they messed up some stuff and weren't even at the company a few months later). I love the tankless but I cannot get them to resolve a code issue that I've been emailing and talking to their office people about for almost a year. Our gas line from the street is not as big as the city wants, Texas Water Heaters is aware of this and despite my many requests, they have yet to do the repair. If they ever resolve the issue, I will happily adjust this review. read more

While house sitting for a friend over the holiday I noticed that her hot water was not even warming up as it should be. I contacted said friend and she told me who to contact I tried several times but because no luck a few others stated that they could be out after the holiday. When I reached Texas Water Hester I was surprised not only to get someone on the phone but to have a worker show up with in the hour to even look at it was amazing. Well it wasn't just a quick fix but he didn't leave he stayed and had the tankless hot water heater working again and to top it off when it was time to pay he offered me the military discount without me even asking. It was a pleasure to have such wonderful staff to help, there team member to do the work and the respect they gave to a service member. I defiantly would recommend them to all my friends in the service. Can't say enough great things about this company! read more

If you value your plumbing, don't let these folks anywhere near it. They replaced our water heater with tankless unit, and in the process: - cut thru load-bearing wall studs (failed city inspection) - failed to rust coat exterior gas line (failed inspection) - failed to secure exterior gas line (failed inspection) - failed to properly insulate water lines (failed inspection) While I'm paying the hourly rate, they are calling into the office asking how to do things ! They may be 'nice' people but they are NOT master plumbers. Now I need to find a real plumber to fix the mess they left behind. Do not let them touch your plumbing! read more

Texas water heater had the water heater that no one else had ! The customer service was great (Tony) very helpful in getting me what I needed. The plumber/technician was Garrett Payne, Garrett installed the water heater quickly and was able to point out some issues with my system and relieve me of some constant problems that other plumbers could not and did not know anything about. Garrett was a great help and a model employee for TWH. read more

Never use this company. We ordered a new water heater - initial estimate of $2000. They "found" more they had to do so we authorized an additional $1000. After they left, we had only a trickle of hot water to the bathtub in the master bedroom. Called them back and they said "it's right there on the invoice that this may happen. We can come back for an extra charge. Don't know when we can come". Terrible customer service. read more

Garrett Payne was fast, transparent, honest and super helpful. He quickly diagnosed the issue, came up with a short-term workaround while we solve the long-term problem the right way, and gave great honest advice. He was easy to work with and the experience was great. read more

These guys did a great job!!! Very professional and super fast! Highly recommend this company if you need your hot water tank replaced. I also got a quote for the next time one of my tanks go out to get a tankless system in my home......great price on that too. read more

I had a fantastic experience with Texas Water Heaters (in Austin) from start to finish for proactively replacing my tank water heater with a Rinnai RUR98iN tankless unit. First, just talking over the phone they were able to give me a firm quote for my attic-based installation, barring only any cost to fix pre-existing gas leaks -- no on-site visit or even photos of my current setup required. Apparently they do so many of these installs that they can usually just check your address on Google Earth to see where your gas meter is and where your attic water heater is (based on the roof vent location) to estimate how much pipe they'll need, etc. What they quoted sight unseen is what I paid. On installation day, Cody arrived on time, checked the current gas pipe size in the attic to determine whether a larger pipe would be required, and then before proceeding further sat down with me to explain how the process would go, start to finish, in case I had any questions. The whole process, including removing the current heater from the attic, took Cody and his colleague a total of 6 hours, including a small lunch break. Since I had already read the manual and become interested in tankless heaters in general, Cody spent time with me at various points explaining minutiae of how they worked, behaviors that I might encounter and how to address them, how to perform the required annual maintenance myself if I wanted to, and various other geek-out sorts of things. He was obviously very knowledgeable and very happy to discuss any aspect of the heater or the installation. And to top it all off, Cody was even able to install the water heater control panel right on the wall of my master bathroom where I wanted it. Sometimes if they can't run wiring to get the module where the customer would like (they're plumbers after all, not electricians), then they'll just install it near the heater and let the customer have it relocated if desired, but they took the time to make my perfect install happen, which I really appreciated since it means I can now easily change the water temperature and manage the recirculation schedule (e.g. disable it when we will be away to save energy) all from my bathroom rather than having to climb into the attic. At the end, they cleaned up everywhere they had been very neatly, once again asked if I had any final questions, and went on their way. It's too early to tell what I think of my new water heater, but I had a top notch experience with Texas Water Heaters for the installation! read more