My group and I have really loved coming to Texas Roadhouse, and we've always had a great experience here until our visit where we were treated differently at the door. When we arrived, we showed valid IDs and even offered our passports, but the manager (Lisa) refused them and told us it was a Texas Roadhouse policy that they cannot accept IDs from Canada. We understand policies can vary, but it was disappointing especially since we've been here before without any issues. We're also in the area on visas, and our goal was simply to enjoy our meal and have a margarita. Instead, we were left dealing with unnecessary hassle and unwelcoming behavior. To make it worse, Lisa smelled strongly like cigarettes, which was extremely off putting and honestly made the whole situation feel even more uncomfortable. Our server, Zach Russel, was truly outstanding. He was kind, had great energy, and kept everything running smoothly. Our orders came fast, were exactly what we asked for, and our drinks were always filled. He did an excellent job from start to finish. Because of the way we were handled by Lisa, though, this was a very disappointing experience and we will not be returning. We really hope the restaurant can address how this situation was handled, because Zach and the overall service quality deserve better than this. read more

We do enjoy a dinner with friends in which we agreed to go to TX Roadhouse this last Tuesday around 6pm. Usually we have a server that is attentive but ours seemed to be distracted he was all over the room. When our dinners arrived they were on the cold side. we ordered the 8oz sirloin, I was wondering if they changed meat company? read more

still a 5 star in my book! We had a party of 11 last night. The food was great, the servers were very attentive, Even when they made a small mistake in my order, they corrected it promptly and made sure everyone had what they needed. The prices are great as well. I see a few 1 star reviews for this location and feel they are just being extreme. I will tell you that you can expect a little wait on the busy nights but if you call ahead they will put you in the list so you won't wait as long. Everyone in our party of 11 was happy with this establishment. read more

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Great rib eye steak cooked perfectly at medium. Server so polite and helpful to us. I enjoyed sweet potato cooked perfectly with my delicious steak. We went at 6pm and it was packed on a Friday night. Luckily my friend arrived at 530 and had gotten a booth or we would have had to wait in line. We had a really nice dinner and brought the bone home for the dog! read more

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Our waiter was Taha, he was so attentive but not overbearing! Such a nice person and took great care of us. We would go back and ask for his section. read more

There is another steakhouse in Dewey that's our go to but we had a gift card for Texas so here we are. Food was good. Service was friendly and our server checked in often. What I found to be sub par was the clearing of our plates... none. Not one dish or cup taken from the table. We had an appetizer, salad and our meals. We were checked on often to see if everything was good and not once was anything taken away. When I was in my early 20's I was a server and the first thing that was drilled into me is that I should never have empty hands. Always have a dirty plate to take away regardless of whose table it was. In looking at other tables, I don't think we were the only ones. read more

Texas Roadhouse - Steakhouses Near Me - Prescott, Arizona

This was a surprisingly disappointing experience. My friend and I stopped into Texas Roadhouse to watch a playoff game and have a couple beers at the bar. We're both respectful, clean-cut guys, not loud, not disruptive, just sitting and watching football. We had eaten before coming in and weren't planning on ordering food. After our second beer, we were told there's a two-drink limit unless you order food, and a hard cap of three drinks total. There's no posted sign anywhere explaining this. When we asked about the policy, instead of a calm explanation, the manager stepped in and told us another bar might be "a better fit," implying we were making others uncomfortable. That simply wasn't the case. We've been here plenty of times before including the night prior to watch fights and never had an issue ordering drinks without food. When we mentioned that, the response was defensive and felt more like blame-shifting than customer service. We paid our tab and left, but the whole situation felt unnecessary and poorly handled. I expect consistency and basic respect, especially when customers aren't doing anything wrong. read more

Can never miss with a Texas Roadhouse and this one is the same. Steak was killer, seasoned rice bangs, and the bread is to die for. I'll definitely be coming back! read more

Friendly and curtious staff. Great steaks. Fun place to gather with friends for a great dinner. read more

We are usually loyal Texas Roadhouse fans, which made this experience especially disappointing. Unfortunately, our visit fell short due to service issues that were hard to overlook. Our waiter, Brandon, upsold shooters in our drinks with little to no consent, stating "that's just how we serve them," only for us to later see the additional charges on the bill. A similar situation happened with our house salads. He asked if avocado was okay, added it without clarifying there was an extra charge, and again it appeared as an added cost. The lack of transparency felt uncomfortable and unexpected. On top of that, our sweet potato sides never came out and we had to ask about them twice. One person's side, applesauce, never arrived at all and had to be boxed to go. We love Texas Roadhouse and typically have great experiences, but the upselling approach and missing sides really took away from the meal. We hope this feedback helps improve consistency and communication moving forward. read more

We love this place and frequently come and take out as well. On Fathers Day we picked up a sirloin steak dinner and the steak was so chewy it was inedible. We've always had great meals there. New meat vendor? New cook? read more

It's amazing to how many restaurants struggle with the cook on a steak. We order take out a lot from Texas Roadhouse and the cook is almost always perfect. So many options. Consistently delicious. In the restaurant or to go, one of the best spots in town. read more

I love this place the food was amazing the so many options to chose from the vibe was also amazing

Always a great meal, I ordered "to-go" and it was fresh and hot with all the condiments I asked for! The service at the window is always cheerful and correct Thanks, Texas Roadhouse, I'll be back read more

While waiting for our favorite waiter, Miss Grace was kind enough to grab a water and some bread for my son because the wait was long. Thank you Miss Grace! read more

Patrick is the best server I have ever seen!! He had a HUGE party and still helped me celebrate my birthday with ease! He was kind, helpful, fast, and made this a great time! read more

Wouldn't let my dog eat there ! Service is terrible steaks are rubber Golden Corral is probably better but I won't eat there ! Needs to have the health dept go back bathrooms are disgusting ! They sat us after we were next 4 people later don't go !! read more

One of the best places in Prescott. The service is ALWAYS great. Food is always fresh, love the piping hot rolls and caesar salad, the pork chops are thick, juicy and served with peppercorn sauce they make. We eat here at least every other week because it is ALWAYS consistent. The entire restaurant is clean which is a big one for me. You won't be disappointed! read more

The food was what you ate back in the 1950's when you didn't know any better. Canned corn, coleslaw and dried meat. No fruit, so fresh vegetables . The rolls were sickening sweet and served with a cinnamon flavored butter...never again. read more

Wow, what a great experience. Belen was an incredible server, and so very welcoming. The food was hot and obviously freshly crafted. Oh, and the rolls and butter were divine! As it was my first time to a Texas Roadhouse, the manager even stopped by to welcome me. Loved having leftovers to enjoy the next day. read more

First time back in many years. We don't remember the food being so salty and didn't enjoy that aspect of our visit at all. The menu selection is good and the steaks were well prepared but nothing we ate or experienced justifies the prices! It's a rowdy, casual atmosphere that appeals to a denim-and-dusty boots clientele, not the Ruth Chris crowd. The servers were prompt, friendly and fairly accurate--no complaint there. Not sorry we gave it another try but we don't plan to return. read more

The birthday doesn't stop here it's just beginning ! Each steak is served to perfection ! read more

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Great customer service, good food, reasonable prices. Best steak restaurant in Prescott.

We were hesitant to eat here because of the stars and other Texas Roadhouses but this one is definitely different. The wait is long but the steaks are great, not like a thin steak our rib eye was thick and juicy and very flavorful. We sat at the bar, full dining and our bartenders were so sweet and helpful. It was a little noisy but clean and inviting. If your in Prescott try it, it wont disappoint read more

You can always find a higher price steak, but for the cost, this is a really good place. Very consistent, great staff and good atmosphere a little noisy if you're trying to talk but fun lots of TVs at the bar I would recommend. read more

Came here for dinner, it was quite busy inside and we figured it would take awhile to get seated, however it was less than 10 minutes. We both ordered iced tea and Berlin got them to us quickly despite having 2 other very large demanding tables also. Not wanting large dinners we ordered a 12 oz prime rib and loaded baked potato and an extra plate. The potato was done great and had lots of stuff on top. The prime rib was good, however it had probably at least 4 oz of fat on the end so really it was only an 8 oz slice. I will say Berlin was fantastic and took very good care of us. The ambiance was typical Roadhouse, loud and the 2 large tables next to us with obnoxious girls didn't help. read more

Food is best in to the area. Gets noisy when full so plan to eat early or late, or order a take out meal an find a quiet place to eat. Service has always been great and quick. read more

the sauce was perfect again sweet smoky and slightly tangy it coated every rib evenly made each bite rich and satisfying we kept licking our fingers and laughing about it read more

Texas Roadhouse - Steakhouses Near Me - Prescott, Arizona

Brandon A. our server was awesome A+++ service, it's not often that you get awesome service anymore and Brandon was great with customer service, customer read and we had great food! read more

Went here for my birthday on April 3rd. Was our second time in a couple months. Service and food were excellent. Ribeye's were on point for medium and medium rare. No pic of Ceasar salads, but they were good too. 5 stars. read more

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Amazing service! The staff was amazing and prices were great. Would recommend going again. read more

I'll probably go again next week maybe try a different side but the ribs will stay the same always the main star can't imagine ordering anything else read more

Got a couple burgers and a Stella in a bottle (wife) and I had a Shiner Bock draft. Beers were good never had a Shiner in draft form - really good! Burgers were good, cooked exactly like ordered! Burgers were good but a little salty (wife's was really salty and tasted different than mine) Really good steak fries (my favorite) over-all a solid 3 Star meal. Will be back to try a steak, and maybe a grilled chicken sandwich - will update the review. read more

Texas Roadhouse - Great American Bock! - Steakhouses Near Me - Prescott, Arizona