I learned the hard way that cheap can be expensive when hiring an Electrical Contractor. Lots of…read morethings were wrong with the work the previous contractor had done. Chad took the time to go over what needed to be fixed and how he and his team were going to do it. Yes, he was slightly more expensive than others, but the job was done on time and we passed our inspection. Would highly recommend Varnell Electric.

We have used Kenneth for several electrical projects over the years and every time we would give…read morehim an A++. We installed a back up generator system after the great freeze & we got to test drive it during this years snowstorm. Everything worked perfectly. For all of your electrical needs this is the place to go! It's so great to have a local treasure.

We called Robert about a problem with our AC Cooling. He said he could be there within the hour and…read morewas very communicative. He shared his knowledge on how to best take care of our AC Unit and Heat Pump. Definitely recommend him for your AC needs. Reasonably priced as well!

Robert has been keeping the HVAC in my home in good working order for several years. The first…read moretime he helped me was in the middle of a hot day when the AC completely died. Not only was it a SUNDAY, it was MOTHERS DAY. But Robert was over in just a few and got us cooled down for what I thought was a remarkably fair price. Robert is excellent.

This company doesn't not have proper coverage. Please watch out they charge to much for little…read moreprofessionalism

I had 4 pot lights installed in my living room - price was reasonable. Also had all…read moreoutlets/switches changed to white Decora. Grant brought everything up to code as well - GFCI receptacles where needed etc. Arrived when he said he would and completed the job quickly. I plan to use them again if a need arises.

I had a really good experience overall. Lucky for me my AC…read morecompressor died right before it cooled off for winter and I had no rush to get it replaced. I worked with John Cantu and he was great giving me many different options from several different manufactures. I had lots of questions from my research and he was always helpful and responded quickly. I never felt like I was being upsold and their price was actually cheapest I received. Other companies I got quotes from made me feel like I invited a used car salesman into my house. I got a completely new AC/Heater and air handler for a reasonable price. I didn't have to wait long for the installation and it was done in a single day. The plenum ducting above my air handler was much better than my previous installation, and they upgraded my gas line from a flex pipe to a hard pipe as required by current code. The wiring was also much tidier than before. I was going to pay cash for the system but with my credit score they were able to get me 0% down 0% financing over 1 year so I went with the financing. I had a good experience and recommend them.

I had a busted intake line and called them after two other places couldn't make it out for a week…read more They made it the next morning and had the full thing replaced for only a fraction of the cost of what I was expecting. Super friendly, extremely responsive, and great pricing. If I ever have a plumbing issue, they'll be my first call from now on!

I sadly can not recommend these guys. I purchased a whole…read morehouse water softener system and an under sink RO system. I called these guys on a referral to have them install it for me. I explained what I had and even texted photos. I was assured they could do it. Scheduling was a little hectic, and I had to follow up to be sure I was even scheduled. I looked past this, being it was the holiday season. Once they showed up, they proceeded to install the whole house system, never having discussed any sort of fee. They seemed bothered by the system and that it was supposed to be wall mounted, so I agreed they could just leave it on the ground. When they were done, it looked like a crazy maze on my wall, but I wasn't going to complain about it. They came into my house to start the under sink system only to find my sink had no place for the faucet. So they instructed me to go buy a new sink. When I asked what size and what I needed, I was instructed on how to measure it myself and directed to the plumbing supply company to purchase it myself. They told me they would come back after I got the sink to finish the under sink system. They then handed me a large bill, which I paid. I'm a little surprised that 3 hours was more than$200/hr. I did measure it and got a new sink. When I called to have them schedule to come install my RO system, I was told they'd come. The day they were scheduled was a freeze day, so I assumed they would reschedule, but I got no notice or communication about it. 3 days later, I received a text telling me they hadn't forgotten me. I asked if they could come the following Monday, as I already had to take time off work. They said yes, but nothing more. So I thought it was at the same time. Monday came, and I received a text asking me what time. When I told them the original time, they said they thought it was 30 mins earlier, but they'd make it work. Then, 30 mins after that time, I asked if they were still coming, and I was told they were just on their way and would be 30 minutes. I waited patiently. This time, a different guy came to do the job. He said he'd done lots of RO systems. However, even with the step by step instructions, he took an entire day to install it and still couldn't figure out how to finish it. He asked if he could come back the next day, and I said I couldn't take more time off work. He finally left me to do it. Asking for his payment, of course. I got it up and running just fine with the directions. The next day, however, I came into my kitchen being completely flooded and my cabinet under the sink in my brand new home having water damage. I immediately called them to come back and fix the leak, taking yet another day off work, after paying over $1000 dollars to them. I was told they'd be here in an hour. 2 hours later, I reached out asking if they were still coming? It was another 30 minutes before I got the reply they were now on the way. In the time I was waiting I called the system manufacturer and found out the guy who installed it didn't tighten a valve all the way so it was leaking, which is the cause of the flood and water damage. When I informed them of the water damage and my fixing it myself, the only reply I received was, "K". So, for lack of customer service, lack of communication, lack of professionalism, and overall lack of care, I sadly leave this review. As I spent the same amount getting my system installed as the system cost and missed multiple days of work and now have water damage to my brand new cabinets.

I usually use a different HVAC company for all my A/C needs, until I came across an issue with a…read morestove vent that wasn't connected to the exhaust fan on my roof. Unfortunately, my usual go-to company didn't service the type of work I needed, but DR HVAC did! When I first called, I spoke with Marge on the phone. She wasn't sure if they could help me with my situation, but she said she would call the service estimator and get back to me. She called me back later in the day and thankfully, they were able to do it! A time was set for Craig, the service estimator, to come out to my property to take a look. When he showed, he was on time and very professional. He took the time he needed to get an accurate estimate of the work that needed to be done and patiently answered all of my questions. I was quoted $300, which I thought was a fantastic deal! There was a miscommunication on scheduling a technician to come and execute the work order, but that was smoothed out over a call. I was out of town for a couple of weeks, so I wasn't bothered by it. The technician came about 10 minutes ahead of time and got to work immediately. After about 30-40 minutes, the work was completed and documented with pictures of the repair. All in all, I've been impressed by their professionalism and willingness to take on more specialized work that most other HVAC companies normally ignore. If I ever have any HVAC issues in the future, I'd be happy to use them again!

I had called in requesting repair service. My air conditioner was leaking below the pan. They said…read morethey could handle it. She said they were really busy but could give me after hours so I said OK. 5 o'clock came around contacted me 630 nobody contacted me the following day. I still hadn't heard anything. I sent a text message to the number. I received a call from but did not receive a reply. This is real concerning, considering I have water leaking all over my floor and had to wake up every hour and a half during the night to clean it up to try and keep mold from growing in my hallway. I know this can be a really busy business. I'm really challenging to find people, but it doesn't take but a couple seconds to shoot off a text message.

Look guys, we all get it losing your AC in the midst of Summer is every Texans own personal…read moreinternal hell. Being held captive in a hot house with the still Texas Summer heat is brutal and we all know that is putting it mildly. I want to respond to the Nay-sayers on a few posts here. First of all, the new Operations Manager is Barbara and this woman is AMAZING! Don't have any experience with the former lady. WOW!!! Talk about taking ownership and taking it personal about making sure my HWA warranty wasn't lost in the shuffle of the Home Warranty of America company holding myself, and family hostage in a sweltering home in the summer. Let's just say HWA delays lasted 27 days nearly the entire month of May. It was getting hot. Thank God I live in an established neighborhood with many extensive trees that cast a ton of shade or it would have been UGLY!!! Thank God for Barbara who took calls on weekends, texted me regularly throught out the day, took her laptop to her child's baseball game to try and submit emails to HWA about my claim after her defined work hours. Yes we talked on the phone whilst she was at her daughter's softball game. Talk about comittment. She only put the phone down when he daughter was at bat. Talk about committment. She got on base by the way. Barbara took this situation very seriously, She escalated calls emails to Directors and Supervisors and was very communicative along the way. We stayed on hold with HWA so much it literally cost me hours of my time per week to try and keep them on their toes. Please understand that if you have issues with the delay in working with HWA claims around cooling concerns... IT"S NOT Cool Masters fault. I witnessed the debaucle first hand after like my own personal 5th and not final time calling ( seriously lost count) into the Authorization department. During this call with HWA, I was told there was a delay from the Authorization Department of 5-7 mins. That delay really equated to an hour and 10 minute way. Mind you this was after a 57 minute on hold wait time the day prior and I was just calling to check the status. The HWA program is rampant with lack of ownership of any of their employees to resolve anything. Their idea of help is passing an email and hoping someone reads it and then decide to resolve, authorize or pass the buck. It's a vicious cycle. I lost count as to how many time Barbara of Cool Masters and myself lost time and lost days waiting for authorizations for replacement parts to be released at the authorized part location for us to be installed. Their bumbling and ineptitude literally cost me and my honey about $3000 in lost wages ( I'm in finance and he's a Union Electrician so it cost us extra money) in awaiting appointments for them to release installers with the appropriate unit to be released. During this time Barbara kept up her end of the deal and then some. She communicated with me daily if not more than once a day to lay status of my claim and shared with me that sadly this is the same fate for many others. Unfortunately, not many as proactive, tenacious and persistent as I. I made it my mission for myself to engage the company and see the man truly behind the curtain at HWA. Sadly it was worst than Oz as no one ever took responsibility. Until the word lawsuit was mentioned. What they didn't know was I was going to be an attorney prior to doing what I do now and I actually knew what my contract meant as far as their obligations to me. So please, don't blame Cool Masters for the flawed nature of a horrible Home Warranty Program. Barbara and team are great. You just may want to be forewarned about the possibility of the madness that can ensue when laying claim with HWA. By the way, I promised Barbara a bottle of wine. You get a bunch of mad respect when you have to go to battle with someone for about a month's time when dealing with HWA.

My elderly mother's AC was not cooling this summer and the tech came out and added freon to the…read moreunit. The next day it quit cooling. We called our home warranty department to come out and take a look and they told us that the coil was old and rusted and whoever put the freon in should not have done so with the coil in this condition. Coolmasters invoiced my mother $275 anyway, and when I asked for the invoice to be voided, they refused. As someone who spent over $14K with them on two brand new units 3 years ago, they just lost me as a customer, forever. Over $275. Way to go, Coolmasters...

We had Pardners install anew HVAC system for our lower level. Everything was professionally…read moreinstalled. The issue started almost as soon as the install was complete. Our lower level does not heat or cool properly. Pardners came out several times after the install and our complaints about the inefficient heating and cooling and they said there was no issue. They offered no solution. So, we have limped along supplementing our HVAC with fans and space heaters!! We realized the new unit they installed was grossly undersized for the space. Fast forward a few years and we call Pardners for an estimate for a new upstairs unit. We also wanted them to revisit the issues with our lower unit. The tech came out and we complained about the lower unit. He took information and that is the last we heard. Despite several phone calls, Pardners never called or followed up. We sincerely believe they know they undersized our new unit and don't want to make it right. So, we will shout to the rooftops about their lack of follow-up, their lack of concern about a botched job, and awful professionalism. We always try to throw work to the local companies but this would not be the company you will want to use. Run, as fast as you can to another HVAC company.

Had a problem on Sunday; called left message but never got a return call so they don't work on…read moreSundays. But we have used them before and were very pleased.