This is the second time I've used these guys and to be honest, I'll probably never use another moving company besides them. Kyle has been incredibly understanding and patient with my family on both of our moves - first loading for us to move out of state, then again a year later when we moved back. It's also worth mentioning that the other companies I hired to take care of the other side of both moves were more expensive, slower, and not nearly as customer service oriented as Kyle and his crew were.
First, when we were moving out of state last year, I had no idea what i was doing. I kept changing dates, I didn't know how to pack a lot of stuff, I was just completely overwhelmed and clueless. Kyle took so much stress off of my hands and made me really feel like I was his best friend or something that he was helping out. The truck was packed so securely that we didn't even have any shifting or mishaps at all while driving a 24' Uhaul all the way from TX to SC.
Then, I ended up moving back and Kyle was the first person I called, hoping he'd be available to unload my stuff. Sure enough, he immediatly answered the phone remembering my name, my move, everything and was already ready and willing to help me. I've worked in the customer service industry a long time, so stuff like that means THE WORLD to me, and really made me feel valued as a customer. On the day of the unload, Kyle called me 3 hours before our scheduled time just to be courtious enough to make sure it was ok for his crew to come early, which was perfect. They showed up, he even got in the drivers seat of my truck to park it for the unload, and they got to work. Our movers who packed the truck back in SC didn't do the best job and we could hear things rattling around during the drive, but Kyle's crew were so careful and detailed about everything, letting us know if boxes were broken or there were any issues before even touching it. They put up with our "put it in that room! Wait no, put it in this other room" with zero complaints. The offloading took a little longer than we were quoted for, partially due to my own indecisiveness and issues, but Kyle and his crew didn't complain at all. Kyle even came and did a big part of the manual labor himself just to get the job done quicker. Now, you know a good boss when they're willing to get their hands dirty right alongside their crew.
Kyle has always been super transparent about his prices with me, and everytime treats me like he's known me for years. He's incredibly helpful, and makes sure everyone is taken care of - including his clients AND his crew members. I tell him everytime that I reccomend him to all my friends and everyone I know because honestly, I would recommend him to everyone if I could. read more