1. Texas Movers Group

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Addison, TX

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Texas Movers Group

1.5 (62 reviews)
Closed • 8:00 am - 6:00 pm

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Truck that showed up and was not Texas Movers Group

I contacted this company in November/December of 2025 to handle my move from Wichita Falls to Montana. Tommy was a great salesman but that's where it stopped. After revising my move 2x with him at some point my refrigerator, washer and dryer were all removed from my move. I was also reassured by Tommy that my move would be fully handled through them and they would not "sub-contract" any part of my move. When the crew showed up at my house they were in a unmarked 26" truck with a different company name on the side. Half way through loading up my belongings, the move manager on site stopped me to take the last part of my payment. I was quoted $4,000 for my move but all of the sudden it bloomed into $8,000. When I asked, the guy said they had to box 2 items for me, move my refrigerator (charged me to take my front door off and disassemble the unit to get it out of my house), my washer and dryer. I was also informed that this would take up more room on the truck and that they could not stack anything on top of them so I had to pay a little extra there as well. They also picked up my motorcycle which was on the list but said there was an additional $750 charge for it being on the truck for "storage". I had to move so I paid the bill. They told me that my items would arrive in the last week of January 2026 to the first week of February 2026. After completing loading everything up the manager pulled me aside and told me it was customary for me to tip the two guys that did all the work $400 for all their hard work. I don't keep cash on me but I did have a little bit in my car for my 28 hour drive to Montana with my two boys. When I gave them $20 each, they looked at me and then began saying something in Spanish to each other so I couldn't understand it. I'm assuming they were mad that it was only $20. Fast forward 2 months later and I still hadn't received my items and after speaking with them on multiple occasions, they had multiple excuses why they were 2 months late. When they finally showed up, the gentleman that delivered my good was once again in a vehicle that had a completely different company name on it. I asked him if he worked for the company and he politely told me no. Then asked why and I explained that they had told me my goods would always be with them and they would not sell off my job. He did a great job and unloaded my items into my temporary storage unit in less than an hour all by himself. The team of 2 back in Texas took almost 3 hours to load the truck. While talking to him, I noticed that my washer and dryer were stacked on top of each other as well as things being stacked on top of my fridge. I asked him if he loaded it or them and he told me that they did. I find it funny that it was okay they were stacked in his truck to come here but I had to pay extra since they couldn't be stacked on top of each other in Texas. I was also informed by the move manager that I would be receiving a refund of an undisclosed amount for the delay in getting my items here. I also found that I was missing a few lawn items, was charged for 40 boxes but only received 27 when it arrived along with few other things. For the last 3 weeks I have been calling them and leaving voicemails for someone to call me back but I have not gotten any response. Today, I informed them if they didn't call back I would be reaching out to a lawyer. Please take you time in searching for a mover and no matter how in dire need you are, DO NOT USE these people. They are an untrustworthy business and need to be shut down. Looking them up on the DOT site, they are marked as not being a broker. Evidently that was wrong because they did exactly what they said they wouldn't, sell my load off to multiple companies.

Destroyed furniture and non-replaceable items from our move with Texas Movers!
Stacey W.

My Fellow Texans!!! DO NOT USE this "moving company". If you Google this company, they will gladly advertise that they are the "#1 moving company in Dallas" and "expert moving company" this is all false! These guys are a complete scam!! Facebook reviews don't touch the level of incompetence and total disregard and disrespect for the customer and the customers belongings! Read the reviews on YELP they are all true if they say, "my things were broken", "it was a bait and switch", the "Dispatcher got in a fight with my husband/ wife," they didn't show up when they agreed to" the list goes on and on. If the review says "great move" or "5 stars" that's complete bullshit. Save yourself time, aggregation and money. GO ELSEWHERE- ANYWHERE but here. We scheduled our move, with "Austin" not sure that's his real name and the move was delayed because THEY didn't talk to each other and booked other people on our day- we were Approached by a VERY AGGRESSIVE person "Zack" on the day of the move who within 5 minutes of arriving had picked an actual fight with my husband. We should've walked away right then. But they of course took advantage of our need to move and nailed us with a 5k up charge, yes $5,000 more than what we'd already paid them! Our things arrived late in San Diego, broken, scratched, ripped, boxes collapsed, metal items bent and destroyed! If I could give them ZERO stars I would but in order to write the review and hopefully save all of you the hassle of this company and these worthless people, I had to give them 1 Star ‍ I will continue to write this review on EVERY site I can to get the word out - if you have questions feel free to reach out to me.

Dawn H.

Yelp is the only review site to actually capture how horrible this company is. Google has them at 4.7 stars. BBB gives them an A-. This company is the worst. Trust what you read on Yelp. 1) They profoundly underestimated our move. The estimate was $3000. Once they loaded it on the truck we were stuck with paying nearly $7000! 2) They sent ONE person to unload in our new home. When I called the company to find out what was going on they ghosted me: stopped answering calls, stopped returning texts. 3) When we several things were damaged or missing they ghosted us again. They never sent us claim forms, stopped returning calls.

Sales person Tommy Lee is aggressive. This company got my information and has been calling and texting me for a month despite me not interacting with them. Today when I answered the phone and realized it was a sales call, I hung up. I received this text message directly after.

An employee review that is falsifying information

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6 years ago

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1 year ago

They overcharge, their trucks dont met DOT standards and they do not deliver your items, they steal them

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2 years ago

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2 years ago

this company is a scam. check out their bbb comments. do not use no matter what price they "say" they will charge!!!!

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Review Highlights - Texas Movers Group

“I will share my great experience that I used Texas Movers Group for my moving from Austin to Dallas.”

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CubeSmart Self Storage - My 10x10 unit

CubeSmart Self Storage

(31 reviews)

North Dallas, Preston Hollow

Please see the email I sent to the Corporate Team,…read more I am writing to recognize the exceptional customer service provided by the team at my local CubeSmart location, specifically Wanda, Devin, and previously Paul. During what has been a very difficult transition in my life, their professionalism, compassion, and genuine human approach have made a meaningful difference. I originally rented my 10x20 unit shortly after separating from the Marine Corps. Over the years, emptying it has been a significant challenge. As a disabled veteran working full time, balancing this responsibility has not been easy. Wanda has been an absolute dream to work with--understanding, patient, and solution-oriented. Paul demonstrated the same professionalism during his time at the store, and Devin has also been extremely helpful. It is clear that this team embodies the humanistic qualities and thoughtful application of company policies that truly define outstanding customer service. I would also like to extend my appreciation to the regional/district manager who oversees this location, as strong leadership is reflected in the caliber of this team. Thank you for your time, your leadership, and for employing individuals who truly make a difference in the customer experience. Thank you again Wanda!

Wow... THE worst customer service. The manager was always gone, and wasn't helpful at all. The…read morewhole day felt like a nightmare.

Extra Space Storage - Alternate Beauty Image

Extra Space Storage

(9 reviews)

North Dallas

They just keep getting worse. I received notice today that effective next month the amount of my…read morepayment is going up 76% - that's right 76%. Not kidding. That would be like paying $3 per gallon for gas and the next time you go back it is $5.26 I'll move out before the next payment is due. That's what they count on - it's too much trouble to move so just pay the ridiculous price. Bait and switch.

I currently rent a unit at this facility. The unit itself is okay. I have some complaints, but they…read moreare very minor. This 2 star rating is for the rent cost increase notice I just received. I rented my unit at the beginning of March. Exactly 3 months later, I received a notice that my monthly rate would increase 20%. That is an increase of almost $40 per month after just 3 months. The contract given to renters does say they can increase rent AT ANY TIME as long as they give 30 days notice. I acknowledge that. However, I did ask when rent increases usually happen before I decided to use this company. The Extra Space Storage employee said that rent increases once after 6 months and then it does not increase again for another 12 months. It turns out that is completely false. I do not expect any kind of help from this company. They are within their contractual rights. after all. However, this is terrible treatment for a new renter, and I hope for this review to act as a warning to any person considering to rent here. I will be copying this review to other review aggregate sites.

Texas Movers Group - movers - Updated October 2026

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