I would like to thank the honest people @ this hotel. I…read moreaccidently left my suitcase @ a slot machine. Someone found it and turned it in with nothing missing from my suitcase. Thank you again I appreciate you.

I rarely write reviews like this, but after nearly 60 days of being completely ignored following a…read moreformal complaint, I feel I have no other option but to share my experience publicly. My family and I stayed at the GSR for 3 nights to attend a close family member's wedding -- the entire reason we made the trip to Reno. Here is what we encountered: The Room We arrived to a visibly dirty room that needed a thorough cleaning. There were stains on the furniture, walls, and bedding. No washcloths were available despite multiple requests to housekeeping -- they finally arrived on our last day, too late to be of any use. On our first night, a sticky substance on the bedding transferred to my clothing and permanently ruined both my pants and my belt. I have not been able to remove it despite multiple attempts. Pest & Safety Concerns We found a large unidentifiable bug in our room that we had to kill and dispose of ourselves. For the remaining nights of our stay we were uneasy and anxious about what else might be present while we slept. Marijuana Odors -- Every Single Day For all 3 days and nights, the hallways leading to our room reeked of strong marijuana. My 7-year-old son asked me about the smell every single time. No parent should have to have that conversation repeatedly because a hotel cannot enforce its own policies. Rude Guest Services When I called to request washcloths, instead of simply helping me, the agent chose to lecture me on the difference between a washcloth and a face cloth. It was condescending and completely unhelpful. The Pool -- And the Moment We Lost Forever At the pool, our server went on break and her replacement could not locate my payment card. The time we lost waiting caused us to leave late -- and we arrived at the wedding chapel just as guests were walking out. We missed our family member's wedding ceremony entirely. We had traveled to Reno for one reason, and because of this staff failure we did not get to witness it. That is something we will never be able to get back. Checkout & Aftermath When I raised all of these issues at the front desk before checking out, I was redirected, dismissed, and ultimately handed a business card with a vague promise that someone would follow up about my clothing. No apology. No acknowledgment of the bigger picture. No resolution. That was nearly 60 days ago. I have followed up in writing. I have heard nothing -- not a single word. I spent a significant amount of money at this property and was treated as though my concerns were an inconvenience. I would not recommend the GSR to anyone traveling with family, and especially not for any trip where something important is at stake. GSR -- my complaint is still open. You know how to reach me.

I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

This was my first time staying at the hotel, and it was a mostly above average experience…read more Pros: -the staff was very friendly and accommodating -the environment was quiet and relaxing -the included breakfast is plentiful and tasty -the location is very central, and close to the airport -the gym was spacious and the temperature was cool Opportunities for improvement: -there was no silverware in the rooms, kitchen supplies were very minimal -no trays in the breakfast area -one of the bikes that was available had a broken spoke in the rear tire and needed repair -the personal care product dispensers in the shower were mostly empty and needed filling This didn't quite live up to my typical element experience... but it was close. Not sure if I will stay again, but I'll consider it.

Was super excited to book this hotel for a staycation for my sons birthday based off the location…read moreand beautiful pictures of the pool/hot tub. We go to check in and after paying we were told the room wasnt ready yet and would be a couple more hours. No big deal, I asked can we still use the pool while we wait as we already unloaded our car. We were than informed "oh we don't have a pool/hottub". In no way was this the woman's fault working, but after swiping my card for a one night stay at almost $300.00 I immediately informed her this was the whole reason of our stay was to utilize the pool. I was then put through the ringer when I called Marriot Corp. who are"investigating" the false advertising situation. This took over an hour and now its been approaching two weeks and the charge has not been removed from my account. Dont stay here if you are expecting a pool. Super disappointing not only for the financial situation but for my son who was looking forward to his bday weekend.

So confused by anything other than five stars for this place. I feel people are too pedantic and…read morecritisize for the smallest of things. I thought I would go to Toucan Sam's Buffet on Saturday night. Mistake. So I looked next door and found Red Bloom. What a great find. First of all, all the reviews note speedy and effective service and they were correct. Spot on. A spaceous, clean and efficient place. Now the food. Started with the tempura shrimp and Chinese broccoli. Wow!! The shrimp were large and succulent. The batter was perfection and the oil was fresh. I mean wow wow wow! The brocoli was very interesting. Served with a tasty sauce with garlic. So good. Wife had the pork belly adobo. Holy beans was this good. I would go as far as to say--best pork belly I've ever had. The servings are massive. This is easily a dish for two. I was blown away at this tender and tasty dish. All large plates come with a big bowl of rice fyi. Wowzer. I ordered the Szechuan chicken, it had two hot peppers to indicate very hot. It wasn't. It was seasoned perfectly, don't be shy, try it. The bowl is huge, again, plenty for two. Bell peppers, onions, and tons of tender white meat chicken. This is one tasty dish. Again, also a big bowl of rice. Wow again. Overall, this place was AMAZING. I love being surprised like this, especially after the let down of the mile long buffet line. That let down did not last long and I wish I could adjust the one star reviews of this place. So unfair--this is a five star experience all the way!! Great job Bloom, you rock it!

update: went on a busy weekend sunday recently…read morethere were only two servers one on each section it took 20 mins to make non alcoholic drinks, the ancients drink and a lychee tea 30 mins for the food to come out this was a long time for the wait dim sum was ok sui mai was good, the best out of all shrimp har gow fell apart and was not presented well sauteed chinese broccoli was ok mediocre service hurt this review i suggest to hire maybe one more server to cover as a floater, as food and drinks were not delivered in a timely manner definitely more headcount to cover grounds

Cirque Alice was such an experience! The talent was incredible. The Mad Hatter (Ben Nemzer) stole…read morethe show. He kept the audience on their toes the whole time and made the crowd feel like a part of the attraction. We had such a good time watching him perform and can't wait to see it again!

My boyfriend I had an amazing time at the show, my favorite part was watching the mad Hatter pull…read morethe kids up on the stage! I was very impressed!

Ben is the consummate professional. His explanations of issues and plans for corrections were…read moreoutstanding. I would recommend New Phase Electric to anyone needing a professional electrician. Competitive Pricing, Clean Work and a Good Human. Thank you, Ben.

6/30/26- okay Yelp.. where's the edit button to add more stars??…read more.. Reached out yesterday to several contractors.. Scheduled an appt. for today.. Yesterday, my Lexus stopped charging, then the lights in the hallway wouldn't go on.. Second time in the last two weeks and getting very frustrated.. You ever meet someone and you get a feeling of relief.. his laid back demeanor and experience put all my thoughts back in a happy place.. Lucked out as he had some time to install and run conduit.. plus add another outlet...and replace the breaker My life is complete with having a go to electrician!.. Thank you so much!!

Our server, Khalid, was amazing. He checks on us often, but not too much. He brings us a refill on…read moreour drinks before we even need to ask. He always smiles and greets us with enthusiasm. I'm impressed by his ability to remember our drink order every week (We always order the same thing). If I had to rate him on a scale of 1 to 5, 5 being the best, I would give him a 6!

khalid was the best and had the best energy , he was attentive, sweet and funny, he helped us sing…read morehappy birthday to our friend was was beyond excited to do so