I will say that the spa and all the treatment rooms are absolutely beautiful and have a great…read moreambience. The only downfall would be just how small it was. Based of the pictures I had seen while doing my research I was shocked to see how small the steam showers, the hot tubs and shared areas were. My Bestie and I went for my birthday which was on a Thursday, while we were waiting for our massage we tried to wait in the waiting area except there was no place to sit or stand. My favorite parts were the massage and the hot tubs were beautiful, it's like you're floating in the sky surrounded by greenery with a full view of the sky through the glass top!! Also, you get a local's discount Monday - Thursday as a local for all services (I'm pretty sure all)

Just arrived. It's a zoo. Obviously don't have my players card or hotel room key yet…read more Lady blocking off the parking lot says I can't park there unless I have my room key or players card on me. Actually stupid. Makes me not want to lose money here. Possibly better off down the road at GsR. Shame. Dumb

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Playing Dragon Link the other day here and got a fire orb hold n spin bonus, it was $8?!?! Never…read moreknew a fire orb hold n spin bonus could be so low, must be a record. Then doing $1.25 bets on 5c denom got a fire orb hold n spin bonus and only got $17, Thats unusually low for that bet and possibly another record low, thats what you should be getting doing $0.25 or penny bets. They need to re program or re tune the machines or something. Rigged

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

We stayed here one night before flying home from the Reno airport. The lobby was clean and had…read moreplenty of space for seating. The room was spacious and I really enjoyed the layout. Our window faced the busy street but we didn't hear much noise from the 3rd floor. I slept very comfortably on the bed and found both the couch and the desk chair to be comfortable as well. Breakfast was a really treat. I appreciated the egg item of the day which was a bacon egg and cheese sandwich that was really quite cook with freshly made egg to order eggs. The breakfast space also had easy grab and go items like granola bars and fruit cocktail. We were at the airport in no time. My only grumble may have been that the walk between the parking and the hotel wasn't covered. We had a cold rain falling and I wish the short walk had a roof of some sort. Not a need, just a want. I'd definitely stay here again. There are lots of restaurants within walking distance that I'd want to try.

I've stayed here a total of 42 nights recently and honestly it's become my little home base in…read moreReno. The rooms are clean, modern, and have that at-home feel which is amazing for long stays. The front desk staff is always friendly and super accommodating, no matter what I need. I've already recommended the Element to a few friends traveling through and they ended up loving it too. Great location, great service, and consistently a great stay. Highly recommend if you're in the area!

Great to go spot!…read more Ordered from this place to take back to my hotel room. First off the Pineapple curry fried rice is legit. I implore you not to skip it unless you are one of those people that don't like pineapple. We also ordered the chow fun and pho. The chow fun was great and they catered it to our order without any bra sprouts or green onions (you heard that right.) The pho is the only alright thing and it's hard to say if it was because we ordered it to go or the price to taste wasn't there. Although we didn't dine in, I really loved the vibe of this place in the middle of the casino but still quite classy and modern. The service provided was quick and the staff seemed to be very attentive. Definitely worth checking out if you are looking for asian fare at Atlantis!

We sat down between 12:05 - 12:15 pm today. There was a long line at open. We thought...this has…read moreto be good. Right??? NOPE!!! A couple was sat next to us about 10 - 15 minutes AFTER us. The waiter took their food order BEGORE us. They got their food order 10 - 15 minutes BEFORE us. The Lunch Special Bulgogi Bowl was $14.99. It was NOT Bulgogi. No flavor and looked more like Mongolian Beef. Meat was tender though. I ordered the waiter recommendation of Pork Belly Ramen for $18.00. The broth was overly salty...expected. Three thick slices of Pork Belly that were tougher than Brand New Bridgestone Tires. I wouldn't feed this to animal let alone a human being. After talking with other bowlers at the USBC Nationals, they said the only food value is the buffet. We should have just stayed with Old Faithful Sky Terrace. Never disappoints and worth every penny.

Dance show was precisely sick with a bunch of gay dudes and…read moresultry lesbians. Electronic dance pop hip hop music was live and they were performing ultra provacative. Totally worth watching and definitely visiting again eventually!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

Great company to work with. Ben is extremely talented and helpful. Ben installed a new outlet for…read moreme and also a chandelier. Very good value for the services I received. Wouldn't hesitate to call Ben again for more work and to recommend him to others.

New Phase Electric is surely earning its 5 * rating with a smile and unmatched service. It was…read moretruly by sheer chance that we found Ben Thornton from New Phase Electric, LLC. Fortunately for us another company who had made an appointment to give me a quote to update (or replace) my electrical panel never showed. Another competitor gave me a texted quote by looking at 2 photos of my electric panel (shame, shame). New Phase Electric to the rescue. I called New Phase Electric and Ben SHOWED UP to: 1. give us a quote on upgrading our electrical panel, 2. consulted with us us on replacing our old recessed lights (28 lights), and 3. installation of a new ceiling fan in our living room. The lights we selected were the perfect color and brightness we were looking for and our dimmers give us selective control on the brightness and color. Our new fan added a modern flair to our living room. It is equipped with a remote control for off/on, easy adjustments to variable speeds, or reversing the blades for summer or winter usages. Great work Ben. After Ben completed the contracted work and left we discovered a glitch that made it impossible to run our AC. My wife sent a text message to Ben. Expecting to hear," I will come by tomorrow" or something similar, Ben replied with, 'I will be there in about 20 min. This was around 7:30 PM. Ben showed up as promised, resolved the problem in minutes and we were totally blown away with the level of service. New Phases Electric, LLC is highly professional, friendly, great work, provides in-house estimates/consultations, provides options of products, no upselling, extremely fare rates. Next time You need services from an electricians, include a quote from New Phase Electric, LLC.

Came to Reno for a visit and wanted the buffet experience. This place is pretty pricy but the…read morevariety and quality was worth it. The servers we responsive and cleared the plates fast and efficiently. The restaurant had a Las Vegas feel to it with the high ceiling and large columns. The crab legs, shrimp, and premium meats were quite good. There was a wide selection of items such as Mexican, dim sum, pho and bbq item. The price is worth the quality.

We stopped by for Sunday dinner. It was busy but we were seated within 5 mins. We got lucky and…read morescored one free adult meal since someone had a free voucher that was given to the next customer, which happened to be us! I was blown away and slightly overwhelmed by how big this buffet was. There were so many options and different cuisines to choose from! We tried a bit from each station and the food was decent but one complaint I would have is that everything was really salty. One place that stood out to me was the pho station. I had no expectations and didn't think it would be as authentic as Vietnamese restaurants. However, it was pretty legit in my opinion! It had a good flavored beef broth. The rice noodles were cooked perfectly, al dente and not soggy. It's basically a DIY pho bar. The sever working the station was pretty rude though. I was a bit confused on how to place the order and instead of helping me, she gave me an attitude. The staff comes by regularly to take away any empty/dirty plates. I highly recommend checking this place out. Definitely come hungry!

I've been hearing about this place for yearssss It's hard…read morenot to call it "Napa Bistro" because that just seems easier to say but no matter what you call it- they have the best happy hour I've seen in ages. The bar gets full while the restaurant is simultaneously packed so come early and be patient. Yep- there is a wit for the bar happy hour- It's THAT good. At my age, I skip the drinks but the food was incredible. We tried meatballs, mushroom flatbread, and ahi tuna and ribs - super good!!

The most popular happy hour in town continues its streak by offering upscale food and cocktails at…read morea reasonable price. I was a big fan of the wild mushroom pizza, the earthy goodness of the mushrooms on melted cheese is a winner for me every time. The calamari was perfectly crisp and chewy, and the sauce they serve with it is heavenly. We ordered a round (or two) of specialty cocktails to try: - Lavender Lemonade Martini - this was my favorite, perfect balance of sweet and tart. - Cotton Candy Martini - this was the prettiest and most fun to experience as it's served with a side of actual cotton candy that you stir into the drink. The kid in you will enjoy this very much! - Rose Martini - very solid and well-balanced flavors, it has a light and sweet rose flavor without being overwhelmingly floral.