Paid for a rental for my friends memorial ride last weekend 11/23. Was supposed to pick up the atv…read moreat 8:45am. We were there at 8:30am, waited until 9:15, no one showed up or answered calls or texts to see what was going on. Thanks for ruining the day. Will never recommend this shop to anyone.

Run far, far away! I…read morerented a KTM 890 from Nevada Adventure Rentals for a three day trip with some friends. We were clear that we weren't just cruising highways and would be doing some off-road riding. That was fine with them, these are adventure bikes after all. Well we ran into unexpected heavy rain, took a couple falls, and the bikes suffered some minor damage which we were bummed about but were willing to repair (broken mirror, clutch lever, dented hard panniers). I returned the bike, and they sent it to the shop to be fixed up. Two weeks later I was called and told they had just "discovered" something else wrong with the sub frame. Okay I thought, I didn't notice anything myself, but it's not a hard part to replace, how bad could it be? For the next two months, Barry, the apparently now behind-the-scenes owner let the bike sit in the shop with no follow up to me. I called and emailed a number times and it was clear they were in no hurry to get it back. They never knew the status of the bike and said they'd go check. The next thing I heard was a letter from the owner threatening to charge me nearly $16,000, including $12,000 for "loss of use" for every single day the bike was in the shop. That's right, he threatened to charge nearly double the value of the entire bike. When I responded that I was happy to pay for reasonable loss of use but that this seemed excessive, he didn't even respond himself, but had his lawyer send a demand letter explaining that under Nevada law "loss of use" does not have to be based on "notions of fairness, actual rental demand, or the resale value of the motorcycle" and that they could charge me based on whatever language they'd buried in the mountain of papers I'd signed at rental. They could literally let the bike sit in the shop for a year and charge me for 365 days "loss of use" with no recourse. Their paperwork also includes language claiming you will be responsible for legal fees regardless of the outcome of any litigation. It all seems incredibly well calculated to extort as much money as possible out of hapless renters. After this incident I went through their reviews and it's not hard to find other people with similar stories. It's clear this is a shady business built around shaking down the occasional customer to try to cash in on depreciated bikes. It's unfortunate that it's one of the only shops in Reno. Hope someone else opens an outfitter that isn't out to target and scam customers.

Their operations needs a kaizen event. Website and booking was easy. But close to tour time,…read morethings start to deteriorate. The booking email says to meet a Zephyr Cove Lodge 90 minutes before tour, but a text the day before moved it back by 45 minutes. Okay. I just assume we're hopping on the running bus in the parking lot, but someone comes out and says we need to check-in inside. Inside is chaotic. Do we need to get helmets here or the trailhead? Nobody seems to know. I'm thinking "ma'am this is YOUR show". A few helmets appears, then a few more. Plot twist, there's plenty at the trailhead. Then the bus driver rolls through the crowd barking to get aboard and he's leaving immediately. So we do - and without a greeting or headcount, we're off. Off to nowhere it seems. We roll through two resorts and take on zero additional passengers. How does this happen? How is scheduling so loose we're wasting time turning around at the Golden Nugget? Then we transfer to another bus. Some story about it having a more powerful motor. It look like an identical old school bus that's been fitted with new seats. It's not like we're off-roading to the trailhead, it's paved roads the whole way. Then why couldn't we just drive ourselves to the trailhead and save fussing with busses and save two hours? Anyway - once there - equipment is good, guide is good, scenery is outstanding. Just wish it wasn't such a hassle to get there.

Decided to give this place a second chance after the disaster that happened during the new year…read morewhere they cancelled our snowmobile tour right as we got to the second location and then we get into an accident on the bus while we're leaving. Their online management is still an absolute disaster, but the team onsite was actually very helpful this time. We booked a snowmobile tour for 9 am and woke up bright and early to make it to our 7:45 am/7:50 am shuttle pick up time. (The website says 7:45 am, while the email says 7:50 am.) We're there by 7:40 because the bus stop is right next to our hotel, and we wait 30 minutes just for no one to come pick us up. The instructions for the stop are extremely vague because there's two bus stops in the location across the street from each other, and we didn't know which one we're supposed to be at. However, it didn't matter because no one stopped to pick us up anyway. After waiting the 30 minutes, we decide to drive to their location. I couldn't find an address on their website or the email that was provided, so we looked them up on maps and it took us to the location we had been to at the beginning of the year. Turns out they weren't there anymore, and they moved to Zephyr Cove, 30 minutes away from their old location! It was already 9 am, our booking time, so I call the phone number listed on the email, and the person who answered was absolutely useless. They told us they didn't know what to tell us because they were offsite, and they called their onsite team who said that there were no bus issues (a lie, which we found out onsite). They didn't offer to reschedule us, and instead told us that this situation would fall under their cancellation policy, meaning that they wouldn't be able to refund us? Charlie (the person I was speaking to) recommended that we contact their corporate office, and when I asked to be transferred, they said I had to email them?? $1000 to book, and you don't have an actual corporate number to resolve issues immediately when people are trying to enjoy their vacation? I had to be the one to ask if we could drive to their onsite location, which turned out to be the best idea. We drove to Zephyr Cove, extremely confused because there was no signage up for Lake Tahoe Adventures, but someone outside directed us to the inside of Zephyr Cove Resort where they're now situated. The lady we spoke to there was EXTREMELY helpful and basically saved our trip. She apologized, gave us a refund immediately with no issues (last time we had to contact their corporate number to get a refund even though they cancelled because of weather), and offered us free tickets for their cruise or tubing. We're super grateful to her and the onsite team! We found out the whole perfect bus schedule was a lie though, as there was another group there who had the same issue as us where the bus didn't pick them up for their trip. We were told that it was their open weekend and that there was a lot of miscommunication going on, so I don't understand why whoever we spoke to on the phone was so disconnected from the situation or why they were completely unhelpful.

What an experience!!!! Adam was amazing from start to finish. From communication after booking to…read morethe orientation and getting us prepared for what we will see. We had wild horses running beside us!!! Definitely recommend if you are visiting the area. These Georgia Boys and Gals will be back!!

Awesome and fun experience!! For a family of 4 the 1 hour Polaris RZR ride was perfect. Not too…read morelong, but long enough to experience off road riding. Staff was excellent explaining everything before we took off and the GPS trail monitor was great to stay on trial and make sure we did not miss the cool lookout point. Lots of pictures, videos and memories made, highly recommend!!

Battleborn Powersports are AWESOME! These guys were super…read morecommunicative and responsive. I called other places and half the time never even got a reply and when I did it took a few days and was just lackluster. However, Battleborn was incredibly responsive. In addition their pricing was extremely fair. Then today when we met up with them the side by sides were GREAT! We had a fantastic time! You would be crazy to go with any other company.

Don't purchase their cancellation protection. My wife and daughter got sick and I requested to…read morecancel our reservation 48 hours in advance but got stiffed for the $700.00 bill because we didn't physically go to a doctor while on vacation. Heaven for bid we had a phone appointment while we were out of town. Then Battleborn wouldn't even give us a a credit.

It was great! Highly recommend. Gives you a chance to see some places that you may have only read…read moreabout. Take a cool look at some of the off road places around Virginia City. We would definitely do it again.

This was one of the coolest things we've ever done in Virginia City. Seen it all? You'll learn…read moresomething new. Seen nothing? You'll get to see the city from a different point of view, as well as learn a ton about the mining that was done way back when. Mining seemed boring until this tour, but this made it interesting. The views of the city were amazing as well. Highly recommend this tour for VC veterans and new comers.

Well leave it to me and my friends for trying to go snowmobiling when there wasn't enough snow in…read morethe general Lake Tahoe area. Luckily we were directed to Scott at Explore! Sierra Touring Company to go ATV riding! We chose a 3 hour ATV tour, and had a blast! Beautiful views, terrain and an all around good time! Whether you're an experienced rider, or never been on an ATV before - they work with you and you will have a great time! The ATVs are well maintained and have enough power to have a blast, even while climbing up the mountain! They also can do team building and corporate events! So whether you have 5 or 50 people, they can accommodate your group! If there's enough snow, they can also do snowmobiling! I highly recommend them and especially Scott as a guide! I can't wait until he next time!

My 4 year old son and I had a blast renting snowmobiles. The staff was very friendly and made you…read morefeel at home. The owner Ken was very responsive via yelp and text. The two hour tour went through a very beautiful part of the sierras. My son sat in front of me and had a grab handle to hold on to. He had so much fun! He talked about the trip for the next two days. Highly recommend!

My friends and I had an AMAZING experience renting with Western RV. We needed an RV last minute…read more(the day of) Burning Man because another rental had fallen through. Matt, from Western Skies RV went out of his way to hook us up with a great RV and he even made sure to expedite everything so we could pick it up immediately. The Rv came stocked with everything we needed... bedding, pillows, cookware, dishes, paper towels, soap... Western RV goes above and beyond to make the RV luxe and cozy. The great service didn't end when we drove off... Matt gave us his cell for any issues. We proceeded to text him with every question that came up and he answered promptly. It was like we got 24hr concierge service included in the rental. When we dropped the RV off Ron met us after hours to accommodate a 4am return!! I cannot recommend this company enough, it feels like they actually care about you and your experience. You can't go wrong here. Take it from someone who made the wrong rental choice first and then was saved by this company : )

We had the best experience buying our new Opus 17 here. Mark Malcom was so helpful, showing us all…read moresorts or rvs until we decided exactly what we wanted. When we came up to pick it up he even got us a place to stay at the Atlantis. Scott in finance made everything very easy and explained all our options well. Justin was who did our walk around, and he was excellent at knowing all the little nuances of our rv. Super nice kid! We even got to meet the owner Austin and talk about snowboarding. All around a great experience with some really nice people. We love our new rv and couldn't recommend these people more!