The staff at Tesla Montebello were absolutely amazing from start to finish! Even after it was determined that my car would have to stay overnight, they went out of their way after hours to make sure I was taken care of and got me into a loaner vehicle. The lead technician, Frankie, was great, along with Kevin, who helped me navigate the process. Jeremy was also extremely helpful and knowledgeable throughout the entire experience. He took the time to explain everything and made the process feel very smooth and stress-free. Huge shoutout to the entire team at Tesla Montebello for going above and beyond. It's clear that they genuinely care about their customers. Definitely one of the better service experiences I've had! read more

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the most frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer. read more

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Most of the staff here were friendly, but my experience with two employees - Tessa (short hair) and Fred(with a big beard)was extremely disappointing. Tessa ignored me completely because I was not the person purchasing the car. I spoke to her several times and she pretended not to hear me. When I asked to speak with a manager, she brought over Fred, who immediately dismissed my concerns without even listening to my side of the story. Fred also said he would only speak to the buyer and made comments that made me feel disrespected and discriminated against. Every time we visited, Fred would sit there watching us without greeting or assisting us. We always had to walk up to his desk, and his responses were cold and unwilling. There was no sense of customer service or respect. What makes this more disappointing is that I had just purchased a car here last week and already referred two friends to this location because I previously had a good impression of the store with other staffs. After this experience, however, I no longer feel welcome here. As long as these two staffs continue treating customers this way, neither I nor my friends will return. read more

Tesla Montebello is amazing. Super special shoutout to our sales advisor Robert! He was awesome to work with from the very beginning and throughout the entire process. I reached out to him pretty often with questions and updates, and he was always kind, patient, responsive, and willing to help. He made the whole Tesla buying experience much easier and never made me feel like I was bothering him, even with how many times I contacted him lol. Really appreciate all the help and great customer service. Thanks again, Robert! And make sure you ask for him if you're interested in buying at Montebello. read more

Tesla - If you find this review helpful click my link when placing your order for your new Tesla we both earn. - Car Dealers Near Me - Montebello, California

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Picked up our car from Montebello and had a far better experience than our 2024 car pick up from Long Beach (the car from Long Beach turned out to be a lemon btw!). The large garage makes pick up easy/organized and had a wow! factor seeing all the cars lined up. The process was quick and straightforward - Roberto helped up with the documents, keys and app setup. Fredy helped us in the buying process - he seemed new but he answered all our questions. A week later we spoke to him, we picked up our car. We love Tesla's no-hassle buying experience - no haggling, no sales tactics, and no pressure to upgrade to a more expensive model. read more

Tesla - Garage for car pick up - Car Dealers Near Me - Montebello, California

Great service! My passenger camera busted after going to a carwash. Took a few weeks to get an appointment that worked with my work schedule. It was my first time having to do service related stuff on my car. The day of, I rolled in and followed the signs. Pretty clearcut. I was helped by Jeremy who honestly went above and beyond to make sure things went smoothly. He was even apologetic I had to get "an older loaner" which was a Y and not even bad at all. Lol...I was thankful for any wheels so I could do errands while I waited. The service center also has a coffee/hot choco station and work area to hang out in. Everythings pretty clean. Anyway, went about my day and a few hours later got a message on my car that it was all set. Dropped off my car and paid my bill~everything was done via my app~voila~not a hiccup in sight. So anyway~great first experience for me! read more

Tesla - Car Dealers Near Me - Montebello, California

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From check in to test driving with the technician to show them my cars issue, getting a loaner vehicle, to ease of using the app to do loaner car photos, to pick up and dropping off the loaner, all easy process. Jennifer was informative and answered all my questions! The staff was patient and polite the entire experience. Waiting areas have plenty of water, coffee and light snacks also! Restrooms were clean! Walls and floors are black and white and walls are full of Tesla art and ads! Thank you for the experience! read more

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I wanted to have my wiper fluid refilled at Alhambra Tesla and was told to go to Montebello for service. Little did I know they did me a big favor introducing me to this totally new Tesla Dealer and Service Center. As it turns out, this was apparently the old Costco and started business in September/October. The location is clean, popular and a whole lot better than Alhambra. Their Service Crew are nice and willing to help with free service and were very neighborly. I'll start coming here for all my Tesla needs and hope to get the same service in the future. read more

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Didn't want to come in since I prefer the home services more. However I was greeted very quickly by Mark and he assisted me and addressed all my questions both professionally and with courtesy. He went above and beyond with the service , which did not go unnoticed! read more

Very bad service . Will deny any warranty claims . Always suggest to email manager or he's in a meeting which is untrue . He's not in a meeting and will not respond to email . Any promise get it in paper . Service advisors will tell you something then switch it . read more

Okay, let's pass on the politics. This is the newest Tesla Dealership and service center. This was formerly a Costco Wherehouse and has a massive service center and large parking lot for client car pick up and looks like Tesla is storing their excess inventory. I heart Tesla products and currently own their solar panels, Powerwall backup battery and currently own two Tesla vehicles. The supervised self-driving is amazing, and I use it daily. I just dumped my last European combustion vehicle and certainly won't miss filling up fuel and avoiding those high maintenance and repair bills. I'm looking forward to seeing the rollout of unsupervised Full self-driving, cyber taxis rollout this year and the development of their robot - Optimus. read more

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Tesla Service Center charged me $142.50 for a problem they ultimately repaired covered under warranty! Our 2023 Tesla model Y monitor screen kept turning black out multiple times when the car was parked. We called Montebello Service Center and they advised to drop off the car for service. The service representative informed us that there was a diagnostic charge of $142.50, however, this charge is waived if the issue covered under the warranty. We received a message stated that they found a loose electrical wire as "wear and tear" and we were quoted approximately $568 for the repair. We disputed that assessment because the issue appeared to be related to the vehicle's workmanship (installation/manufacturer defect) rather than normal wear and tear. After initial discussion, we received another message with they lowered the cost to $286. We still disagreed with the quote and requested to communicate with the service team manager via email to express our safety concerns related to electrical wiring defects in our car. We was still waiting for a response from service team regarding our concern, however the service team decided to fix our car without our authorization and charged $142.50 balance in the app. That same day, I received a call from the service team asking us to pick up the car. We my husband arrived, they insisted that he had to pay $142.50 and they disabled our car. My husband spent 2 hours from 3pm to 5pm trying to explain to them that this problem was under their warranty and the diagnostic fee is covered under warranty. We requested to speak with their service team manager 3 times during that 2 hours period. At first, we were told that the manager was busy and ask us to wait, the 2nd time we were told to wait, the 3rd time, they said the manager was gone for the day. We were threatened that if we don't pay to pick up the car, there will be $100 charge per day. My husband didn't have any other option, are quested to Tesla fixed the problem without charging for the repair--but still required us to pay the $142.50 diagnostic fee. The problem happened again the following day. We took pictures and video and submitted to Tesla app right away. Shortly after, we received a message advising us to drop off the car back for reassessment. This time we were informed the problem related to the USB causing the monitor electrical problem. They ended up replacing a new USB for us without any charge. I informed the service team representatives about the $142.50 charge and requested for a refund. The representative stated that since they didn't charge us any fee for the service, someone needs to pay for the technician. I told the representative that the technician should be paid by Tesla, not us. The representative informed us that she will try to arrange a time for us to express our complaint with their manager when we pick up the car. Again, we my husband came to pick up the car, the representative that helped us was not available. We had been told verbally that the diagnostic fee would be waived if the issue was covered under warranty. Since Tesla ultimately repaired the problem at no charge, we reasonably expected the fee to be waived as well. When we questioned the charge, the service representative explained that someone still had to pay the technician for the diagnostic work. That explanation did not resolve our concern. The issue is the lack of consistency and transparency: if Tesla determined that the repair could be completed without charge, why was the diagnostic fee still required? I have submitted a formal dispute through the Tesla app and am awaiting a response. My takeaway for other Tesla owners: document everything, ask for fee and warranty policies in writing, and save screenshots of all messages, estimates, invoices, and service communications. read more

I'd like to thank the Tesla Service Center on Monte Bella for their outstanding service. Special thanks to Jennifer -- she responded quickly, looked confident, and handled everything with great professionalism. It was a pleasure interacting with her. The entire process was smooth and efficient. I'm very satisfied with my visit and the quality of the service. Big thanks to the Tesla team for a job well done! read more

Tesla - That was an issue, they made it fast and for free, so I'm super happy, thank you! - Car Dealers Near Me - Montebello, California

Took my Tesla here to service and Mark was very helpful and even got me a loaner of my choice. Awesome service Tesla! read more

Tesla - Car Dealers Near Me - Montebello, California

If I could give a zero star I would. Really bad experience there. The manager Kevin Puig is avoiding my calls. My service advisor Mark has not been very helpful. They are refusing to repair my vehicle under warranty. Please do not bring your car for service there. You will regret it. They also damaged my aftermarket wheels and refused to take any responsibility. Haven't heard from Kevin Puig nor Eric Lee the Regional Manager who is hiding and never contacted me. Zero customer service. Never take your car there. read more

Prime example of why I regret buying a Tesla. I made an appointment two weeks ahead (earliest time available in the app) for a tire rotation, alignment, and a windshield wiper replacement. In my past cars this service would take about an hr or max two & I could just go to any tire shop. At 7pm the night before, I receive a message saying it would take 24-48 hrs to complete the service & there are no loaner cars available. I tried calling to confirm since that timeline didn't make sense, but since it was after their business hours, the number just forwarded to a message telling me to call during business hours. Additionally my drop off was at 7am so calling in the morning sent me to the same message. It's been 5.5hrs since I dropped off my vehicle and they haven't even started on it. So I'm not even sure what the point of making an appointment was. Save yourself the trouble - don't buy a Tesla. read more

Tesla - Car Dealers Near Me - Montebello, California

I've now visited three different Tesla locations, and Tesla Montebello has hands down been my best experience. My very first Tesla interaction was a test drive at the Inglewood location. While I appreciated the opportunity to test the vehicle, the experience itself was honestly a bit meh. It felt rushed and transactional, and the agents seemed eager to move on to the next customer. It didn't leave a strong impression and didn't quite match what I expected from the Tesla brand. My second experience completely reset my expectations. I picked up my Model Y at the Long Beach location, and it was exactly how a Tesla delivery should be. The representative who helped me, Adrian Espinoza, was absolutely amazing. He was patient, thorough, welcoming, and genuinely invested in making sure I felt confident with my new car. That experience set the precedent for how I anticipated my future interactions with Tesla to feel. Then came my first service appointment, which led me to Tesla Montebello. I'll be honest. When I initially saw in the Tesla app that the earliest available appointment was about seven days out, the day after New Year's Day, and required driving a bit farther from downtown LA, I was slightly annoyed. Now I can confidently say I'm incredibly grateful that things worked out exactly this way. The Tesla Montebello location is beautifully tucked away in its own quiet corner, and the entire environment feels calm, serene, and thoughtfully organized. As someone with Southern roots who truly appreciates peaceful, welcoming spaces, this immediately stood out. Everything, from the exterior to the interior, was spotless, neat, and well-run. I arrived about 15 minutes early and was warmly welcomed by the customer service team, who invited me to get settled in the waiting area. I barely had time to sit down before they came to ask if I was ready. My wait time was maybe two minutes total. The team walked out to my car with me and patiently answered questions that were likely covered in the user manual. They helped me locate alert and report history, showed me how to schedule morning warm-ups before heading to the gym, pointed out where my windshield wiper fluid container is, and even assisted me with obtaining a physical key while I was on site. Every interaction felt kind, unhurried, and genuinely helpful. The only hiccup during my appointment had nothing to do with the Montebello service team at all. It seemed to be related to the backend messaging architecture within the Tesla mobile app. While the service estimate was shared within the message thread, the button itself wasn't tappable from that section, so I had to navigate to a different area of the app to view the estimate. Once I found it, everything was clear. I mention this only as constructive feedback, because the team on-site handled everything flawlessly. And as a very busy person, I have to mention this. The Wi-Fi at the Tesla Montebello service center was excellent. Guest Wi-Fi is usually unreliable, but this was fast, seamless, and made it easy for me to get work done while I waited. I spend a lot of time in Tesla lounges, and while there is consistency across locations, Montebello truly stood out. Overall, this was a 10 out of 10 experience. Tesla Montebello exceeded my expectations and reinforced the level of service I came to expect after my Long Beach delivery experience. I will absolutely be scheduling all future service appointments here. Thank you to the entire Montebello team for such a smooth, calm, and genuinely positive experience. read more

Han is the man! From the get go he was very kind to my gf and I. He stated his dream of living on Mars and stated his long desire to speak with Elon himself. Han helped me order the Cybertruck and made the ordering process smooth as hot butter on a piece of toast. For the test drive itself, Jerry guiding me through the self drive process. Jerry said his favorite food is pizza with hot dog water which was odd. But it was definitely a great experience at Tesla montebello! read more

Tesla - Car Dealers Near Me - Montebello, California

My original service appointment was rescheduled without approval. When I rescheduled to a time that works for me, it was cancelled. I scheduled a new second service appointment, which was changed again without approval. read more

I had an amazing experience at the service center in Montebello. They're scheduled to open next week for service customers, and I dropped in to get my battery replaced and they still took me even though they were still getting things ramped up. It's a beautiful new location and my car was in and out in 45 minutes. Phil and Erica were incredibly helpful and kind. five stars all the way. read more

This location is absolutely beautiful! It used to be a Costco, so the space is huge -- much larger and more open compared to the Alhambra location that recently closed down. You can really feel the difference when you walk in. The facility is clean, organized, and has plenty of room for both customers and cars, which makes the whole experience much more comfortable. The service here was outstanding. The team was friendly, professional, and went above and beyond to make sure all of my concerns were addressed. They communicated clearly throughout the process, and the turnaround time was impressively quick. I really appreciated how attentive everyone was you can tell they genuinely care about providing a great experience. Overall, I'm very happy with this new Tesla Montebello location and will definitely be coming back for future service needs. It's a big upgrade from other locations I've visited, and I highly recommend it to anyone in the area. read more

Worked with the Pasadena store for test driving and ordering, but had to pick up the car here. The employees have the customer service skills of a tree stump. Manager Johnathan and the woman working up front were the ones assisting me. My referral benefit didn't work and when I asked if there was a customer service line I could call or email he told me to "write to Elon." Very patronizing event on what was supposed to be a very exciting day. read more

I went into the Montebello center today-spent a fortune on seven Teslas-and this guy Rod, the service manager, straight-up said Doesn't matter how many cars you've got, you're waiting three weeks. Door's been busted for weeks, falcon-wing won't open, and he just shrugged. I had to haul ass to West Covina just to get a real tech who fixed it same-day. Rod service manager Useless, rude, should be fired yesterday. Don't go to that location-it's a trap. He said we are very busy. Look at the pictures. Does this place look busy? Elon-check out Montebello. It's a corrupt mess run by clowns like Rod. Who's pretending the place is busy while the lot sits empty, and loyal buyers like me get ignored. Not how you build an empire, man. Fire them. Thanks. read more

Tesla - Look at what Rod claim is busy. You got worker stand around doing nothing. While my fucking falcon wing do need three weeks of waiting - Car Dealers Near Me - Montebello, California

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I was harassed & profiled he by the salesman. He said that I was not able to qualify for a Tesla if I didn't have 5K down or 750 score I went to a different dealership and I was able to purchase a Tesla. I've got profiled by this guy, he is racist. read more

This new Tesla service location is huge! It's a service center and delivery center in one. I've always had good service with Tesla service centers, and this one is no different. They promptly answer questions and gives me updates on the app. I came in for a front windshield replacement and they gave me a free loaner. They were done in 2 days. In and out easy peasy. read more

I had an amazing experience going into Tesla in montebello , I was helped my fredy Lopez and he made this ev transaction so easy and was knowledgeable about the car . I was there to see not buy but when you get an amazing experience that it seems unreal. Been to more dealers and all they care is to sale not hear my needs . But Fredy was more about listing to my need and guide me to do the best choice for myself i will definitely be recommending Fredy my Friends and family . They need more advisors like Fredy! read more

Ali was kind to say I can get the car serviced the same day and I said I'll go ahead and drive 30 mins to the center. When I arrived I notified him that my previous service just a week ago wasn't resolved as the extremely concerning suspension squeaking and rattling came back a day after, mind you (the squeaking was so bad that on the day to verify the concern technician and I went over 1-2 speed bumps and bumpy road and he told he noticed the noise, so concern was confirmed very quickly). My car is a 2025 model 3 that's not even 1 year old yet, I've gotten it serviced once as mentioned above. Ali essentially told me I can't get any parts replaced nor could I have it serviced again to solve the issue. Ali reasoned it was because the noise concerns are deemed normal, but he didn't even know how severe it was. What was most disappointing from Ali was that he essentially denied me any opportunity at ALL to fix my 2025 car. Additionally, when I told him my moms 2022 tesla has less problems he told me the ONLY option I have is to wait for a POTENTIAL not a Guaranteed Tesla vehicle recall. Additionally he told me to just "turn my music louder" and to ignore and deal with the noise concerns until the next Tesla recall. So essentially I had no options at all according to Ali, which is disappointing given the car isn't even a year old yet. I called another center explained my experience with Ali and they scheduled the next quickest date for an appointment. My interaction with Ali made me a previously big Tesla fan to someone who starting doubting and potentially considering other brands given I thought I had no options or choices at all but wait for a recall that's not even guaranteed. Disappointing. read more

I just wanna say that I've had the best experience and I'm so happy that I finally found a service center close to my house. The past three times I have went in for service were amazing. They went above and beyond to take care of me and keep me up-to-date and it didn't even take a day for the service to get done. Fernando had helped me out the first two times and then the manager Jennifer had helped me out the last time. I have to say that they want above and beyond what I expected. My wife's rearview mirror was a little bit loose and I was surprised to see that it was tightened even without me mentioning it to them. Kudos to the staff and I look forward to seeing them again and again. They also have a kids center. If you have any children that want to play read more

I have never had such a messy experience getting a car repaired in my life. First, I'm left a voicemail and a message on the Tesla app saying my car is ready for pickup. I get there and can't find my car anywhere. I have to go into the garage and find a mechanic to try and help me locate it and he eventually finds out it's not ready at all for pickup, so I drove all the way there and back without my car and wasted my time. Next, I show up when the car is ready for pickup a second time and find that my car seat (the very thing I went to get fixed) was even more damaged. I know for a fact that was not there before I dropped my car off because it's very noticeable. I leave my car overnight again and ask for it to be repaired. I call their number the next day and am told I would have to leave the car over the weekend so management could look into this issue on Monday. I then get a message at the end of the day (Saturday) saying my car is ready for pickup but they would not fix the part they broke at this time and would have to be serviced by a mobile repairer another day. Damage caused by their team to a customer's car should have been a high priority fix in my book. I left with my car even more damaged than it arrived in and I have to drive around with a broken seat for the next week or two. I wish the person that broke it would have taken responsibility right away. You don't unknowingly rip part of a seat off. How can anyone not notice damage like this before releasing a car to a customer? It makes a "snapping" noise every time anyone sits in the car now. I expect better when dealing with an official service center. read more

Tesla - Car Dealers Near Me - Montebello, California

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I pick up my new Tesla here at this location...as well as did a couple of demo drives...the staff here is amazing. They are very helpful and friendly and made this a good experience for me ...Robert was a very good sales person and help me through this whole process all in all staff here is great!!! read more

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Took it in to fix the right camera at 10 AM. They did fix it and asked me wait till the next day. Estimated time was 4:22 PM but pushed to 5 PM. Was NOT compensated for the uber fees. Do not recommend. read more

Tesla - Car Dealers Near Me - Montebello, California

A big 5 star for David . I was able to get my car out on Sept 30.thru the help of David just before the federal credit expire. I have to say that David was very professional in dealing with us. always keep us posted in all what is going on. Look for him if you go Tesla Montebello The reason four the 4 star was. I can't call direct and talk to David, Tesla have a policy that you if you wanna get in touch with them is thru txt or email only , they can call you but you can't call them unless thru txt or email . that was stressful specially that you were so worried if you will able to get the car before the federal credit expire. I must say that I went several time to see David. How I hope that someday this can change in order to have more efficient answer and update right away. read more

During my visit to the Montebello service center on 2/2/26 for the accelerator pedal, I was assisted by a technician named Stetson. He was professional, kind, and highly knowledgeable. He took the time to listen carefully to my concerns and ensured that I fully understood everything. I truly appreciated his patience, and he is absolutely an asset to the company. read more

Great experience across the board. They were kind, attentive, prompt, and went out of their way to helpful. Thank you!!! -j

Staff greeted me and answered my questions patiently. They guided me how to auto drive. I enjoyed Tesla's service.

Hoan was best at it! Would definitely recommend to go and talk to this guy and team ! Super supportive and friendly. Answered thousands of questions and kept the smile! Great job guys! read more

I wanted to take the time to shout out an amazing employee by the name of George. He not only went above and beyond to ensure my pick up experience was the best yet, but my drop off as well. He ensured I was happy from the first step into the building until I left with my new car. He answered all of my questions and did a great job following up with me on some concerns I had with not just a text, but an actual phone call which meant a lot. This is my third Tesla and George by far made this my most memorable and streamlined experience yet. George is 5 stars all the way and I look forward to seeing him when I pick up my next car. Thanks again George for making my Tesla pick up experience the best yet. read more

Hoan Che was very professional. He was patient and thorough in explaining everything to me on my new car. I would highly recommend him.