An Experience Like No Other! A Must-Read Guide for Your Delivery Day. I just picked up my first Tesla and I have to say, the process was incredibly easy and seamless. However, it's a very different experience from a traditional dealership, so you need to know what to expect. Here is the single most important thing you need to know: YOU are in charge of the entire inspection of the car. This is true for both new and used cars. That means it's your job to check for everything: EXTERIOR: Look for any scratches, cracks, or dents. Check all the panel gaps. INTERIOR: Sit inside and check for anything that seems off, needs to be repaired, or isn't clean. If you find any callouts, don't worry. They have an inspector on-site. Just point out the issues, and they will come by. They will either fix the issue on the spot (if it's minor) or set you up for a service appointment if it's a bigger issue that will take more time. CRITICAL ADVICE: It is 100% your right to tell them to fix ALL issues BEFORE you accept delivery on the app. This is the most important factor. Please, do all your due diligence before you tap that button. It's crucial, or else you could be liable for any insufficiencies that the car already had. This process seems a bit cringy for some, but it's not that bad as long as you follow the necessary steps. My #1 tip? Watch some YouTube videos on the "Tesla Delivery Day Process" before you go. It will show you exactly what to look for. Believe me, you will thank me later. My Experience: I found a few minor scratches on my car. I called it out to the inspector, he came over, buffed the scratches out in minutes, and it was no problem at all. After I was satisfied, I officially accepted delivery through the Tesla app and drove off. It was that simple! read more

The worst buying experience I have ever had in my 60 years. They must have thought I was a 25 year old with having bought a new tesla before. I am 60 years old and had no clue after the sales girl left after a 5 minute introduction and said ok good luck....I would not recommend to anyone.Long Beach Tesla.... read more

Tesla wanted to charge me hundreds of dollars just to do an assessment of my car and wouldn't put the charge toward the repair. I wound up getting it repaired across the street for less than a hundred dollars without any charge for assessment and able to look at my car the same day. read more

This place is a scam. They quoted $3000 to fix the computer but when we got the car back, the car was not throwing any of the same errors that we had initially brought it for. On top of that they didn't provide a loaner car while they took the car for two more days when they said that we would get the card back that same day we had dropped it off. Take your car elsewhere. I will be reporting this place. read more

I am writing to express my deep frustration and disappointment with the handling of a serious safety issue involving my Tesla Model Y. I purchased the vehicle in November 2023 and have been a loyal customer, loving everything about Tesla--until now. In February 2025, while reversing out of my driveway, the front driver wheel of my car COMPLETELY FELL OFF. Upon inspection, it became evident that the bolts holding the control arm had simply UNSCREWED and COME OFF. This is an alarming safety risk. I shudder to think what could have happened if this had occurred while I was driving on the freeway. After reporting the incident via the Tesla app, I was informed my car would be towed to the Tesla Long Beach Service Center. However, I soon received a call from the service center saying they couldn't accept my car due to possible fender damage. Instead, I was directed back to the app to find alternative options. 1st option was a third-party repair shop, and 2nd was the Tesla Collision Center. I chose the Tesla Collision Center, assuming this was a warranty issue given that the car was only 15 months old with 11,000 miles and no modifications or prior service. My vehicle sat untouched at the Huntington Beach Collision Center for TWO WEEKS before anyone looked at it. I was then informed that they only handle cash or insurance repairs--not warranty issues, which must be addressed at a service center. I explained that the service center had already rejected my vehicle and referred me to the Collision Center. Despite having screenshots and records as proof, I was told the matter depended on the adjuster's decision. Ultimately, the adjuster claimed the issue wasn't covered under warranty, but offered no explanation. When I sought clarity, I was met with finger-pointing between departments and vague responses. After weeks of back-and-forth emails, the adjuster informed me that it was a "corporate decision". As a result, I was forced to pay a $1,000 insurance deductible for repairs totaling approximately $7,000. Adding to my frustration, corporate finally responded with a generalized statement suggesting I should have taken my car to the service center--despite the fact that the SERVICE CENTER REJECTED MY CAR AND DIRECTED TO ME TO THE COLLISION CNETER Throughout this process, reaching a real person at Tesla was nearly impossible. I managed to connect with one representative after waiting over 3 hours on hold. I have emailed Michael M. from Tesla Corporate Resolutions multiple times and have yet to receive a response explaining why this matter isn't covered under warranty. Online forums and Reddit threads highlight this control arm issue as a recurring problem, yet Tesla appears to treat it as a minor defect. This is unacceptable for such a serious safety concern. Tesla's customer service and handling of warranty claims have been extremely disappointing, and I am deeply concerned about the company's lack of accountability for critical safety issues. I urge you to address this matter promptly and provide a clear explanation for your actions. read more

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I'm extremely disappointed with the way this Tesla service center handles warranty issues. I brought in my Model Y for what is clearly a factory-related defect, yet they flat-out refused to cover it under warranty. Instead, they tried to turn it into a paid repair, doing everything possible to make money off something Tesla should be responsible for. They even tried to convince me that the problem was my fault -- but a brief bit of research shows this is a known issue that originates from Tesla's own manufacturing. That kind of behavior feels deceptive and unethical. This experience has made me seriously reconsider Tesla as my car of choice for the future. The company's service model seems more focused on avoiding warranty responsibility than standing behind its products. If this is how Tesla treats loyal owners, I can't recommend buying one to anyone. read more

The employees who sell you the vehicles are patient and great. The folks in charge of actually bringing you the vehicle and showing you how to use it are impatient. When we went to go pick up our Model Y we were rushed into signing everything. It was our first Tesla purchase and so we wanted to learn the basics of the car. The guy didn't show us anything. We had to ask him the most basic questions, how to turn on the AC and get the car moving, otherwise he was just in a rush to leave or attend to other customers who bought more expensive vehicles. All and all very unprofessional. Every single person we met at the showroom complained about how understaffed they are, and maybe that's why they were acting like this. But that should not be the case and the entire experience left a distaste regarding standard of the brand. read more

Had a wonderful experience here at Tesla Long Beach. Eddie was patience and was able to introduce me into a Tesla. I was sold quickly and was able to schedule my delivery to my convenience. Thank you delivery team who assisted me, Leslie and Adrian. Both were able to help me with payment and lead me to my vehicle. Amazing car purchasing experience. read more

I would give this place 0 stars if I could... I had the worst experience at this Tesla dealership. I was trying to get a lease on a Tesla Model Y 2024 Black and I completed the lease application. All that was left was to pick up my car. When I arrived at this dealership, they showed me my car. The car was totally worn out, dirty, covered in dust, had smudges that were difficult to remove, scratches, and the paint was coming off the car. To remedy this, the Tesla employee told me that they will give me a BRAND NEW car (which they should've done to start with) with the same specs and cleaned, but that it would take 3 hours. Although I was already upset, I obliged. 3 hours later, I came back and they gave me the SAME car. All they did was brush off some dust from the car, but we could see the same stains, scratches, and patches on the car. I asked them what is going on and they told me that they changed the car to a "new" one. When I told them that this is the same car as before, they refused to believe that. 2 days before I came to get my leased car, I took a screenshot of my car insurance which had the VIN number. The "new" car that they gave me had the SAME VIN number as well as the smudges and scratches as the car I saw 3 hours ago. I showed them this evidence and they still wouldn't budge. Even after this, I was trying to be respectful. I said that I would take the car if it was cleaned at least a little bit more since presenting a car this dirty is unacceptable. They said okay, and that the cleaners would get to it. 40 minutes later, the cleaners BARELY cleaned and all they did was remove some dust and moved the car to a different parking location. That was my final straw. I asked if I could move to a different Tesla dealership but they only gave me two options: take this car or cancel the lease application and just lose $250. I couldn't take this car no matter what, so I ended up cancelling the application. This behavior is absolutely unacceptable and intolerable, especially towards customers who paid good money for product that they were expecting to get in good fashion. I didn't even expect a pristine car, but the car they presented me was absolutely diabolical. If you looking to lease a Tesla, do not come here. It is absolutely a waste of time and the employees will lie, manipulate, and take advantage of you to get your money. read more

They promised a very easy and simple Solar consultation, even their scheduling is a mess and the advisors do not care and do not explain details! They just want to get the $100 deposit and that's it!! I do not recommend Tesla Energy No support, no one to call, different people reply if you do not believe me try their number 877.571.7652 and see if you can find anyone!!!! read more

Tesla insurance has been billing me for two cars for over 6 months. After we discovered the problem the adjuster promised to send me a refund immediately, that was a month ago and to date I have not received it. Its over $700 read more

I can't thank the team at Long Beach Tesla enough for giving me the best car-purchasing experience I've ever experienced. My Dad who has purchased over 10 cars with traditional brands was also present and was blown away at how easy, simple, and straightforward the process was. A special shoutout to Pooja who was so incredibly knowledgeable, friendly, and happy to help. Pooja really went above and beyond to make the process as easy as possible and spent time going through every detail and helping us learn things about the car. 100% recommend if you're looking at a Tesla which you should be - the best car I've ever driven! I actually love SoCal driving now! Thanks again! read more

Amazing service! Would recommend to buy your vehicle at the delivery center. The sales team is really helpful and helped me configure the model that i am satisfied with! Manny flores and Alex Arce were super mindful in helping me get what worked best for me. read more

Jonathan the advisor and Theo are amazing. Thank you so much for your patience and kindness. When going to get your vehicle checked ask for Jonathan!!! You won't regret it. read more

The pick up experience was thee worst experience I could have possibly imagined. The wait time was long, which is fine as long as I'm going to get great service when someone takes me out to my new vehicle. However, the Long Beach location was a disaster. The guy that came to take me to my car didn't even acknowledge me, and was complaining to his colleague about how busy it was, and then walked me to my car and literally said, "I normally give a whole spiel and show people how to use the car, but then they end up coming back days later with more questions so I'll leave you here to play with the car and check back in with you in 10 minutes to see you have questions you can't figure out". Both me and my friend were shocked with what we just heard. He never asked me if that was cool or not, and just started walking away. I stopped him and asked if he could at least set up my phone to connect as the key. Which he was irritated about, and grabbed my phone and quickly set it up for me and walked away. Well turns out this seems to be the standard when picking up your new car. When I started sharing this experience with friends and family, they said they experienced the same when they picked up their car. Come on Tesla, do better please. Not what I expected when buying a moderately expensive car. read more

Tesla - Auto Repair Near Me - Long Beach, California

I couldn't be more pleased with Jonathan! Always goes and above, if you ever help with service he is your to go man. I asked for help and he delivered. The value he provided was top notch thank you Jonathan.! read more

Great experience dropping off my car for a brake service. They even gave me a loaner so I can go home. They were so fast working with my car, I received a notification in my app that my car is ready for pick up in less than 2 hrs. read more

It was kind and the service was good. The service center staff was kind, and they completed the other request well. read more

Brought my car in for service and Farshad in the Service Dept delivered excellent customer service. I came in for new tires and an issue with my backup camera (that another service rep ignored 6 months ago) and he was able to diagnose the camera issue quickly and have me on my way. As a Realtor, my job depends on my car, and I appreciate him getting my car fixed right and quickly. read more

Shout out to Johnathon for very great customer service he was very polite and helpful on everything we needed thank you so much ask for him if you need and service:) read more

Was expecting to pick up my vehicle from Buena Park location then it was switched to the new Long Beach location. The lady rushed me to sign registration wouldn't allow me to physically inspect the vehicle until I signed registration and accepted the vehicle. The guy who was supposed to give me a tutorial on vehicle didn't know much about the vehicle at all. Then the car only have a 50% charge. I asked for a full charge and was instructed to go to a supercharge station 5 miles away. I asked if they could charge it and he gave some lousy excuse. Definitely not what I'm accustomed to when purchasing a high end vehicle. read more

worst experience. unethical. they will distract you when you pick up the car. that's what happened to me. they did this because the car was damaged. it was crooked. at the fenders and trunk didn't;t line up... Guess what? after 100 miles of driving this piece of shit will not be covered. Catch them before and you will still be stuck with a slightly less crooked car after they "do you a favor". Better do yourself a favor and NEVER GO TO LONG BEACH TESLA. managers are to blame. rotten from the head read more

my key cards were lost and I needed to get new ones. The gentleman that helped me his name was Justin Erickson and he had me in and out in less than 10 minutes. That might've been the best customer service I've ever had. Thanks for all your help Justin. read more

The service advisors at Long Beach were friendly and attentive. This was my first service appointment with Tesla and I had an exceptional experience thanks to Jake and Rick. These two gentlemen were helpful, knowledgeable and eager to assist. Definitely recommend coming here for all your service needs! read more

I have had very positive experiences so far with this locale's service department. My first experience was a mobile call to my home and the rep was awesome...super helpful and got the job done. The 2nd time I had to bring it in... the persons who helped me were Ricky and Rony. They were both super super helpful. They addressed my needs, gave me the resources I needed to be on my way, and even waited for me when I was running late to pick up my car. I left the department extremely grateful of the great service I received. Keep up the great work! read more

Every time had been at Tesla of Long Beach, service team has been helpful and attentive, I honestly recommend this location for service. Response has been fast, services done right, I had been treated amazingly. I am thankful and a happy customer. A+ for both shop & customer service teams. read more

This is our first time that we're buying a Tesla and we're so excited since the first time We came to this place every one that works here are very. Friendly Specially. The lady who helped us in the front I think her name is was jest read more

Woefully slow and lazy. Over booked and have no regards for appointments and any respect for new customers. Arrogance is omnipresent. I simply had to get roof bars installed and the car didn't go inside for 4 hours. This place is super awful and perhaps I'm regretting getting a new a model Y. read more