I began doing business here when this company won the BBB Customer Excellence Award in 2012. I am completely satisfied with the service I have received on my 20+ year old HVAC system. I also received a really good price quote on a new replacement system but have not yet decided to implement a replacement unit. Response time has usually been within 24 hrs which is good when your A/C is not operating well. Service Technicians are knowledgeable and treat you fairly. They will offer you options when they can. read more

I really am so thrilled with Michael Maxwell, who was the servicing technician that came out to work on a safety issue on my air conditioning unit. The company offered me a service plan that is far more useful than what my current home warranty provides and I would have purchased this plan instead of the home warranty had I known of it sooner. My experience with this air conditioner and plumbing company is that they are highly reputable and take care of their customers. So glad to have peace of mind on their service plan now! read more

Temperature Control - Heating & Air Conditioning/HVAC Near Me - Tucson, Arizona

Temperature Control is a rip off. They charge you to come out for a service fee ($85) . .then come back and do a horrible job with another service fee of $85 ..my hot water is still not hot. . and they haven't followed up. . .They quickly took my $1300 and stopped following up. These people are drips. read more

I placed a Google review about this business this morning. I was scheduled for service today (my air conditioner, which I purchased from them CASH about 5 years ago) was not operating properly. Minutes before 8:00 a.m. I was called and told so and so is sick and won't be able to come today. The individual went so far as to divulge what his ailment was. Which is a totally inappropriate response. When I asked for somebody else to be sent, I was told, "So and so is the one responsible for your unit." I was also informed that service could not be scheduled before Monday. I then asked for a supervisor to call me back and was given pretty much the same response. After dwelling on it for a couple of hours, I called the answering service back and told them I wanted to ensure a supervisor got the message, and that I did not want to be called back by office staff, but wanted a supervisor to call. Approximately 5 minutes later, I got a call from the same office person I spoke to previously. She wanted to let me know she asked a supervisor to call and that she also informed them of my negative Google review. I had previously had a good response from this company over the years. However, the past few interactions/years with the individuals who schedule have been less than desirable. If somebody specifically leaves a message, they don't want a return call from a specific person, why on Earth would that person call back and advise me they had given my message to a supervisor, and reported to them that I left a ngative review? I had every intention of advising the supervisor of the Google review. Now, they have a negative review here as well. I feel badly for the person whose personal illness and name were divulged to me. I will also add that this is NO reflection on the technician who initially showed up to my home recently. He has been to my home in the past as well as several others. The technicians have ALL always been professional. I would also add that the name she gave responsibility of "my unit" to is NOT the name of the technician who diagnosed my unit. To name a few, Jeff, Tony, Julian, and Jeremy have always been fantastic to deal with. read more

I don't think we've ever had better customer service. This company is great and earned the above 5 stars with us. From the sales team, the installation crew, to the vacuuming out all the ducts and follow-up crew. They were prompt, returned phone calls immediately, and all were pleasant and friendly to deal with. We highly recommend them if you have any HVAC needs. read more

I was in need for someone to check a heating cooling unit after 6:00 pm on a Friday night. The unit stopped heating on a very cold night. In fact it snowed earlier that day in Tucson. Zachary was the service tech who came by and fixed it easily. He was both professional and personal. I was charged an after hours service fee that was less then a normal day time service fee from another company who checked the unit a month prior. I highly recommend this company, especially for after hour service. Mary read more

In my honest opinion I wouldn't use this company if my life depended on it, this company threatened us with removing the ac when the lady that lives there has MS and Dementia and is in 24hr care and would have no where to go, and also their office staff is so unprofessional when dealing with them threatening us. read more

I have used Tony Bohard and his company for my AC needs and have highly recommended him to family and friends. He just keeps delivering optimum service and made each and every person happy they did business with him. read more

Shane investigated a concern we had with our heat pump. He did a great job and explained the defrost cycle.

Shane did an excellent job. He was personable and professional. I like this company. They show up on time and never complain. I'm saving over 200$ per month since I had my new HVAC system installed. I was paying in low to mis #00's with the old system -which was 23 years old. Last month I paid $87. Now is the heating months. We'll see how much I save during the winter. read more

Temperature Control was courteous and professional. We had to work fast to replace our parents burnt up a/c and Temperature Control was the most competitive and professional in Tucson. Specials thanks to Tony Bohard and his team! read more

I needed an emergency plumbing service to replace a broken main water valve in my condominium. I saw online that Temperature Control provides emergency service, so I called them. The receptionist said she could send one of their plumbers out the very next day and quoted me a price. The plumber Joseph was on time and replaced my water valve so that once again I have water. He was friendly, professional, and knew his business. He charged me the quoted price and I'm very happy with the result. I plan to use Temperature Control for all my plumbing needs in the future. A fair company that does excellent work. read more

I had such good service from my technician last year I requested him again. I was told he doesn't do maintenance, and I expressed disappointment so the dispatcher told him, and when he saw my name on the list, he remembered me and asked to have the schedule adjusted so he could come back. I was so delighted! How can you top that? Personalized service, efficient and super friendly! read more

Well, this is our second attempt with TempCon. They lost our business once before but they called us and wanted our business back. They wanted a chance to make things right, well so far it is an epic fail. It is August and over 100 degrees and we have been with out AC now since Friday and it is now Monday. Our AC went out Friday afternoon and they couldn't get anyone out to fix it so we had to wait until the next day. When Danny came out the next day we thought everything would be better, that was until Danny said he couldn't get the part until Monday and that no one was answering the phone at the Rheem distribution center to get the motor for the AC. Keep in mind, our AC in not even out of warranty. You can't tell me that there is no one in Tucson that has a variable speed motor to a RHeem AC that is under 10 years old. This is Arizona! We have pets! This is not okay. We get a call this morning that they found the part, they would be here shortly. Well, they call back and say that the part is no good so we will have to wait another day so they could get it from Phoenix. We even offered to drive to Phoenix to get the part ourselves, but they said they would have to call back. We haven't heard back. This hits doubly hard due to the fact that my husband asked me if I would be willing to give TempCon another try. I wish to God I had said NO!!!!! read more

Home Advisers recommend this company to me. I was socked that I got an appointment right away on my time. They called to tell me tell me Danny was was running a little late. No! problem then they sent me a picture of who was coming to my house highly fabulous! to see who is coming to home. Then he called me to tell me he was on the northwest side and GPS said 40 minutes...Told him to come down 1st instead of Oracle and then the rest. He was dressed professionally like the company he was representing nice smile also. He got on the roof and took pictures which I wanted of the unit inside and out of what he was working with. Then a picture of the whole roof because we felt that a roofing company that we got the new skylights and 2yr warranty on white coating sealer might be leaking into the bathroom. Short long of it he came down ...we had some problems but we have a home warranty service so the big thing they can take care of it when it happens! But Danny explained everything to me with the pictures and we did the smaller stuff plus it was over due on an annual check up! He took care of everything and plus he took our hose up there and hosed down the roof and go the palm fronds off the roof and cleaned up the Equipment on our unit replaced what we could spend on it...worked with me on the number of the cost and he was kind to clean all the mess of off the roof as well! Talk about service and professional and not trying to sell me something I didn't need...Danny was a great worker and professional with kindness and a smile. Wonderful to work with and A Great Job done. Thank you Rhonda H. read more

I filed a complaint with Temperature Control Inc. The complaint involved a fraudulent service contract. Tempcon was able to verify over the phone that a service contract was never authorized. Tempcon agreed to write a letter to rescind the collection notice and the issue was fairly resolved. read more

My AC install was over a month ago and I have yet to get all my paperwork from Temp Control completed. Today, I called again for the 4th time. I was told that they would call back and did not now they are closed. I guess they are not calling and my paperwork is still not completed. read more

Wrote a review 2 months ago. Someone wrote to me a month or so later. It is now 2 months since 'someone' was to follow up. Guess what, no follow up. Just like no call back when we needed help. Wow, can it get any worse? Please, Temperature Control, do not bother to 'address' this issue, you already have!!!! Please don't write again....... read more

I can't say enough about this company. Just had a service check up. The tech this time was Mauro. Extremely well spoken and very knowledgeable about all aspects of hvac. Checked everything and asked me if he could do anything to improve my enjoyment of the system. I don't know how the acquire and retain such a great crew. Kudo's to the management for A job well done. read more

These guys are good. Really good. We were saved from a hot weekend by Temperature Control when we thought we had lost the entire week to another Company that failed 3 times to get the A/C going again! Incredibly Danny spotted the real root cause for the failure in about 30 seconds in the outdoor unit. Which he fixed in minutes! But then he had to rebuild the entire unit from the ground up correcting error after error made by the prior company. Which took him less than 2 hours!! While cleaning and testing the unit throughout! Good to go by 7 PM on a Friday night!! Thank you Danny and Temperature Control! read more

When I first called to schedule an appt. to have my home a/c ducts cleaned. I spoke to a lady on the phone, I asked her how they go about doing the job. She told me the person has a remote controlled brush/vacuum he uses on all jobs. When he should up there was no remote control vacuum, I asked him where it was he said he didn't have one. I should have stopped him right at that moment. The ceilings on some areas of this home are 14ft. high. He finished the whole job in about an hour. I was not happy because I've had this a/c duct cleaning on a similar home in the past, and it took about four hours. I'm dissatisfied because I don't think the ducts got cleaned properly. I will not use this Co. again. The price was not cheap it was $289.00. Kindly, Mr. & Mrs Ramirez read more

The first part of June my AC unit broke completely I've been dealing with the company it's been repaired it called temperature control this company help me in three different occasions they put my family above money they put my family first financially I'm a broke down Mexican on a fixed income but they help me out I have a brand new AC my family is cool mind you I live in Tucson Arizona when my hot water heater broke they put me on a payment plan and to boot I just got a box of cookies with a picture of a family that family is temperatures controlled so now I'm sitting here eating cookies in an air-conditioned house with nice hot and cold water thank you temperature control you're in my heart and my family appreciates you Jeremy you're the bomb the owner and his wife their Heaven Sent thank you what I just stated is the truth the whole truth and nothing but the truth thank you Lord for temperature control read more

We had this company out to our house today to install a water purification system and recirculation pump. We commend them on their professional manner on the process. We highly recommend this company. read more

July 2017 Purchased AC 11-2016. We had the complimentary Spring service call. Dustin was our service representative he is excellent. -Knowledgeable -Professional -Very professional We will request Dustin when ever we request AC service. read more

My experience with Temperature Control was exceptional from the time I first met with the Sales Manager, Albert, to the completion of the installation. They met the price of a bid from another company and still included extras like duct cleaning that the other company did not include. The installation by Claudio and his brother Rolando was done meticulously and everything was cleaned up when they were done. They took great care to insulate the heater platform and seal everything completely. Julian did a thorough job of cleaning the ducts and testing for leaks after the installation was done. The only complaint I have at all, and it is very minor, is that the duct cleaning did leave some debris in the house. read more

Charged $326 for a $17.50 capacitor and $597 for 3 lbs. of F22 (worth about $100). By far, the worst I've been gouged in a long time. Ouch.

Initially I did not have a good experience with this company and as a result I used a different company. I called their General Manager, Tony Bohard, to discuss my experience. He was wonderful-- he listened well, agreed with some of what I said and disagreed where appropriate. It has been my belief that you never really know how good a company is until you see how they handle a problem. Tony was first rate in every way. As a result, he will get a call from me when I have future needs. read more

Just had my Fall Heater Unit Checkup that is under a 5 year service Contract. Appt. was easily booked at a convenient time for me. Technician Phillip M. showed up on time as scheduled, and did a great thorough job. He was also very professional. Kudos ! read more

AVOID!!! This is the first AC company I ever purchased a service contract with. It has turned out to be the worst experience of my home owning life. The technician lied to me about the interest rate I would pay, and flirted A LOT in order to charm me into a contract and an additional item. He continued to contact me, and lead me on. My fault for falling for it, but what happened after I figured everything out was shameful. I purchased an Air Scrubber system and a service contract. He explained to me that the interest rate was 7.99% I asked if that was APR and he said, "YES" so I financed about $3000. I trusted this guy. First mistake. I didn't really pay attention to what I was paying, just signed up for autopay. That was my 2nd mistake. ALWAYS double check what the salesman says. Over the next two years they came out every six months and I didn't think there was a problem. Then I had a lot of time on my hands and decided to check up on my finances. It was then I discovered that I had been paying 7.99% MONTHLY for their bill. Over two years I had paid almost 95% interest on what I owed! Certainly NOT the 7.99% APR I was promised. I contacted the Temperature Control Office and told them I needed to get out of that arrangement and into something else. They balked. I then decided to threaten them with bad reviews. Then and only then were they willing to make a new arrangement with me. So why am I writing this bad review? Well this was 6 months ago, and I am a woman of my word. It's what happened AFTER this that I'm writing about. I decided that their service contract was not worth to me what I was paying. A 10 year contract is 20 service calls at $1500 is $75 per call. I know I could get a guy out for less. So I canceled the contract. They were unwilling to give me the entire amount even though I ended up paying over $400 interest, so I took what they offered me. Today I had another company come out. The technician told me that the Air Scrubber light was out. It's JUST been 2 years. The Temp Control tech told me it would last 2-4 years. I honestly didn't expect it to be 2. I called Temp Control and spoke with Kailee. I asked her if the light was still under warranty (it wasn't by 3 months) so I asked how I can get the light fixed. She told me that since Temp Control sent in my product registration that THEY would receive a letter from the manufacturer about the new light but since I was no longer a service customer that they probably wouldn't call me about it, and that I can call any company to get the work done. Seriously, that's what she said. I called back and spoke with Theresa (A very nice woman). I told her my story, and she begged me not to write a bad review. She would talk with Marla the office manager in the morning. I had dealt with Marla before and found her to be non-compassionate and often took her time in getting back with me. I promised Theresa I would put off the bad review until end of business the next day. If they want to make things right with me, they could fix the Air Scrubber light at the 20% discount I had as a service customer. Zach came over a week later, was very apologetic, told me that the other technician had been fired, and I wasn't the only one who he flirted with. He was all about the sale, and that's not the Temp Control way. He then gave me a price to replace the light. $418 that included a 20% discount. The company that discovered the burned out light quoted me $420 WITHOUT a 20% discount. When I brought that to Zach's attention, he gave the standard line of "We can't control what other companies charge". The other company had also offered me a 20% discount. That comes to $336. They have a good reputation, and good reviews. They will also guarantee the light for the 2 years. To their credit Temp Control did help me change my financing from 7.99% to no interest for 25 months. However when I paid off the service contract, my monthly rate did NOT go down. I contacted the finance company and they said the monthly amount would not go down even though my balance had changed. They said Temp Control controlled that, when I asked Zach about that, he said the finance company controlled that. I'm not fighting this anymore. Life is too short. read more

Called Temperature Control Inc. for my heating system to be cleaned. Eric discovered some alarming problems the original installer had not done. Fixed my HVAC issues at no additional expense to me. Great service, professional and courteous. If you have heating and cooling needs, these are you guys! read more

When I purchased my home, a homeowner's warranty came with it. For a couple of years, I used the warranty whenever there was a problem with heating or cooling. And there were several! I knew I would need to replace the 25 year old heat pump soon, and I knew that I wanted a Rheem heat pump. I checked the Rheem site, and Temperature Control was one of the local companies that had the tech certification I was looking for. Interviewed two companies and chose Temp Control. I was pleased to learn of the awards they have received for customer service and the high BBB rating. They offered the best price, installed the heat pump and Lyric smart thermostat efficiently, and followed up to ensure I was satisfied with their service. From start to finish, Temp Control has been an excellent company to work with. read more

Expensive new A/C system purchased autumn of 2012. A/C not used until summer 2013. Yearly maintenance checks completed with most recent in January of 2016. April 2016 system not working.Temp Control charged $75 for a service call where they did nothing. Temp Control estimated repair and coolant over $1000. A second opinion from different A/C service with estimate at $250.00. Repair Temp Control stated was needed was unnecessary with an excessive cost for coolant. Temperature Control implies you need repairs that you don't. Their coolant cost is far and above what others charge. Will not use this company again. read more

We interviewed and received estimates from at least a dozen HVAC companies in Tucson. Hands down Temperature Control, Inc. had the most knowledgeable representative and offered the best prices. The installation team was extremely professional and skilled. The entire experience went beyond our expectations. We were and still are very pleased. Many kudos to the Temperature Control, Inc. team. We can easily recommend them to anyone. We are looking forward to a long happy relationship. :-) read more

Living in Arizona, air conditioning is a critical part of our life! We purchased a plan from Temperature Control to service our a/c unit as needed. Without us even asking we received a call from Eric and he personally came to our home and spent 1/2 hour working to make sure our a/c was ready for the summer. Great, professional service!! read more

This week Temperature Control installed a 5-ton rooftop gas pack at our house Tucson. We picked Temperature Control because their bid was better than 4 other bids, and we also got a higher SEER equipment, along with a free UV scrubber for the ducts! Danny, the salesman cum technician (as he says, no shiny shoes but carries a tool box) took one look and said he could temporarily fix it at no charge, just so we would have AC for the weekend before installation. How he fixed the problem was so obviously appropriate, we wondered why the prior 4 bids didn't suggest the same remedy, if only for the weekend. After he left, we were then worried that although Danny was great, does that mean the same for the installation guy. That was Angel, a very experienced installer who did a great job. As if that wasn't enough, Temperature Control automatically has a double-check system, where the installation is rechecked by yet another manager-tech to ensure that the job was done right - who has ever heard of that! This recheck indicates to me that Temperature Control prides itself on integrity, a rare commodity these days. Thank you, Temperature Control, and great job, Danny, Angel and Sean. read more

A couple years ago we installed a high efficiency AC system with temperature control. I went through the time and hassle of collecting 7 quotes before finally going with temperature control. That meant sitting through hours of high pressure salesmen trying to sell me every bell and whistle they could think of. My meeting with Vance from temperature control was so refreshing! He was truly more interested in what I wanted out of my system and how he could stay inside our budget. We purchased a highly efficient system for thousands less than the closest competitor. The installers were gracious and professional and did a fantastic job and the system has worked flawlessly ever since. I would highly recommend them if you plan on purchasing a new system. read more

I just want to say thank you to the guys that came out and did a stellar job on my new Lennox 25. I called them at 2 pm with no cooling they where here and installing it by the next day. I had got several bids before calling temperature control I noticed pricing was all over the place so I wondered would I get less of a install for the better price well after having 2 inspectors including Tep we checked out perfect it's quite and looks Professional grat job guys read more

Giving a 3 for now as it's still a turning point (would do 3.5 if I could) but will gladly update as we rebuild the experience. Sounds like they've had some changes there, and are realizing that impressions can have a lasting impact. We were previously a very loyal customer and made a lot of recommendations for TempCon, both for new installations as well as service. Many many years of good experience. Had a less than positive experience (pretty silly really) several years back that we couldn't resolve with the owner. More recently, they reached out to us to try to re-build the experience (appreciated the pro-active effort). Had a very knowledgable, experienced, and sincere technician come out (Danny). He found several issues as well as offered suggestions and options - didn't at all feel like he was trying to take advantage of or pressure us. He took the time to explain and answered questions/showed the issues. He worked very hard, both on the units as well as on the relationship, to re-build trust. Long story short, he got us up and running again (some of the issues we weren't even aware of yet - nice to know before we move into summer) and created a very positive experience! Not sure if he's representative of the rest of the culture there (if so, great - if not, treat him well and take a lesson from him!). For Danny, would give a rating of 5. For the effort that was made by him and the company, a 4. Based on the experience with Danny, think I would again recommend TempCon (as long as Danny, or someone like him, was taking care of you). A sincere 'thank you' for taking the time and making the effort, and looking forward to supporting their business as they support their customers. Unfortunately, forgot the name of the service manager that originally reached out to us this time around, but also want to give him props too (please feel free to give us a call for additional feedback). I've worked in the service industry in various aspects for many years, and appreciate the direction that we seem to be moving. read more

Tech came out to our home for a TEP evaluation that was being promoted at the Tucson Home Show. The Tech did arrive on time very nice guy seemed to know his job. He checked out our A/C with his gauges and probes and said all was fine though he said it was low on freon. During his explanation of his findings he told us the cost of freon and the cost of a return visit if he did not service it now. I understood him to say if he serviced the unit now with the freon I had it was covered under the TEP inspection plus if there was not enough to fill the system it would be a add cost for the freon he would use from his truck. I said use what I have and call it good as we do not use the heat pump much during the winter. He serviced the unit and then showed me a list of service plans that I could not afford at this moment. He then gave me a bill for 99.50 for the 10 minutes it took him to service the unit with the freon I had. This bill was a shocker, not what he explained before he did the service. Just beware of a good sounding service call cause it will cost you a lot for a free visit. read more