Scammed with service plan, treated unprofessionally and intimidated by tech that came to "service" heater (he barely got within three feet of it before threatening to red tag; he wanted to scare us to sell a new system, a common scam) [[HIGHLIGHT]]They only have AI customer non service. I called multiple times and sent an email. Nothing. Shameful[[ENDHIGHLIGHT]]. read more

All they do is work to upsell you on equipment and repairs you do not need. It's like a used car salesman on steroids. I would stay away from Pride given their recent history read more

Pride in gouging their customers is what they are. Came out quickly in PM in what was supposed to be a $79 call and diagnosis problem when all the power to our house went out. Technician said it might cost a lot to replace our main breaker fuse because our equipment was outdated, but we were certainly not ready for the $1500 quote he gave!! We are a fixed income retired couple without AC, lights, or a working refrigerator and felt like we had no choice. He promised an early morning fix... After researching the part price and the normal price for this service we found out that we had been charged about 4 times the going rate (it only took about 2 hours total to fix). When I finally got an email with the breakdown of charges, I saw that they coded it as repairs to a commercial property (not the 1500sqft home we live in), so I thought it was just a coding error. [[HIGHLIGHT]]Called and spoke with the manager. No he was a-okay with what they charged us. Felt like he could charge us that because it was old equipment and was so involved[[ENDHIGHLIGHT]]. We should be happy that we have electricity and not feel completely conned. NOT read more

Scott was our outstanding electrician; he provided the requested service quickly, honestly and professionally. We went ahead and purchased the annual comprehensive service package which is an excellent value for HVAC, plumbing and electrical maintenance for our home. Based upon Scott's great customer service and the value provided we highly recommend Pride! read more

On 10/2025 Pride installed a control board on my Generac generator tranfer power box first time power went out it failed tech came out worked on the board redid a wire connector and worked on the fuze box the next power failure it did not work spoke to tech he determined the board he installed was bad was 6 to 8 weeks ago paid the first time they are now telling me to have this board installed i will have to pay again or they will not install.do business with them at your own risk! read more

[[HIGHLIGHT]]Scheduled HVAC service, got day before confirmation, then no show all day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called in days later manager said we were out of service area.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Waste of days of my time![[ENDHIGHLIGHT]] read more

Sadly, after well over 10 years of being fully satisfied with Pride Mechanical HVAC service and installation... we will no longer be using them. Previously they were always fairly priced, honest and service oriented. After Pride was sold to a new out of town owner a few years ago, we sensed a change in their people and practices. At our periodic service this week the technician recommended adding an expensive part to one of our four-year-old units to moderate the start up current drain on the compressor. We agreed to his proposal. Later that day I checked on the internet and found that the typical price for this part and estimated installation charge was less than half of what Pride charged us as a "preferred customer." [[HIGHLIGHT]]I called the local manager for an explanation. He seemed proud of the fact that they charged twice what the normal installed price was for this part.[[ENDHIGHLIGHT]] We are no longer a Pride customer. read more

We're currently a Pride customer, but [[HIGHLIGHT]]we can't seem to get status on a part we need to get our HVAC back up and running.[[ENDHIGHLIGHT]] Since changing to Pride from Chaz the "bills" keep going up. Hmmm.... read more

Pride Cooling installed my AC in 2021. It's still under warranty and pride has been to fix it six times and they still can't get it right. The lowest the temperature gets is 78 degrees and the AC won't shut down. The last time they were out the service manager came after they worked o it in pretty much told me that it's the best it's going to get. He did say he could install a valve that would cost 1460.00 but couldn't guarantee it would work. [[HIGHLIGHT]]I've tried to contact them with no response back[[ENDHIGHLIGHT]] So in summary stay as far away from this company they are hacks. read more

Amazing service! We are under contract for checking our system twice per year (A/C and heat). Our thermostat went out so we asked for a service call. The technician was extremely knowledgeable (we have a complicated system) and he got us up and running. He checked everything inside and out. Best part was the cost since we are under contract. Best decision ever to use Pride. We will keep renewing our contract. They are dependable, honest, and fast. Thank you Pride! read more

Responsible company. Called RiteWay first and they said AC condensate needs replaced but part is out of manufacture so need to buy new AC. Called PRide Mechanical for 2nd opinion. They went through 4 vendors to find part, but actually part was still unavailable so they came up with plan B. Use same size pan from another company. Overall it worked out and got my AC working. In the downtime when the AC was broken they gave us a portable AC free during this hot summer days. Price was exactly as quoted without extra charge. Very reliable company! read more

Pride Mechanical took care of the issue with our HVAC and gave us a good price. Our technician Hunter was extremely knowledgeable and made sure we were taken care of. Great company that I highly recommend! read more

Our A/C went out at 4 pm on Thursday. Pride had a tech at our house at 7 am Friday. The tech was very friendly and professional. Would highly recommend them. read more

I called the office and was prompted to leave a message which I did. That was on May 1st. To this day I have not received a call back. We have used Pride many times over the years. Always called the office and someone would answer. Not this time. I called Twin Lake Air, called was answered and I scheduled a service call for Friday the 26th. Prides loss Twin Lake Airs gain!!! read more

The woman that answers the phone here is an absolute disgrace to this business. She creates a hostile environment for customers and hung up on me when I wasn't available at the only time slot she herself selected for me. read more

Tony and his crew are top notch! They showed up when they said they would, they charged a fair price, and they cleaned up the area when they finished the job. Not only that, Tony answered a troubleshooting call in about an hour on a Friday afternoon. I am very happy with the service Pride mechanical provided and highly recommend them if you need service or replacement of your hearing and air conditioning systems. read more

Called this AM. Tony arrived before Noon. Quickly identified the problem. I was expecting the worst. Loose wiring in my Breaker box had fried the breaker. Lots of other loose connections also. Replaced breaker. All A-OK. $200! Great Service read more

WTH Yelp??? I wanted to give five stars but it wouldn't let me. We've been having Pride out to do our fall and spring checkups for a few years. Tony is the absolute best. He's always on time or early, he's super nice and very knowledgeable. One of our a.c. units went out, only took Tony about 10 or 15 minutes to diagnose and correct the issue and for a reasonable price. We can't say enough about Pride. Yelp....if you see this, please change this to a five star rating. Thanks!! read more

Overcharged. Paid $450 for a fan motor I could have bought off Amazon for $150. A service charge of $85 on top of the $450 for a total of $535. I knew the $450 was more than double the cost of the motor when the service technician (John) told me the cost. I was willing to pay the $450 because it was hot, he's a professional, and I wouldn't have to wait for the motor to get delivered. So I gave the go-ahead. John installed the motor, no problem. When I went to pay I was writing the check I said $450. John replies, "Plus the $85 service charge." The $85 "service charge" was just gouging. When the technician throws in those extra costs at the end of the service, that's just gouging. The job is done, are you supposed to argue with the technician? When you ask for a price you should get the whole price for the completed job. John was polite and professional, no problem there. Arrived early, all good. Otherwise, I would give them one star. Definitely will not use them again. read more

The two young gentlemen showed up on time, did their work on the AC unit, and then came and explained everything that they found to me and my wife. They took the time to explain so that we understood and recommended services that we may need in the future and things to consider. They were great! I would highly recommend them! read more

We are more than happy with Pride's service, pricing and location. They have been servicing our HVAC system for 2 years now and have a new AC system on order! read more

I jumped the gun and should never have posted a review before these clowns left. I learned they likely overfilled my Freon because they didn't weigh anything and now everything freezes. Even better... they scheduled to return with needed parts and never showed up. They promised to adjust my dip switches and get everything working correctly but they never did this either. They promised to return to service the second unit and never showed up. I even confronted the owners brother when I saw him in public out in his van and he promised to schedule everything again and we never even received a phone call. Never showed up as expected, no follow through, never finished the job. And yes we paid the bill, gave them every cent they asked for on the spot. read more

I'm impressed all over again! We've been having issues with our heater and had a different company dispatched through our home warranty. This other company could not figure out how to fix out system. I decided to call Pride Mechanical and thank god I did. Jacob came out and explained everything he was doing step by step. He explained that he has a checklist that he follows to ensure that nothing gets overlooked. It was a simple fix that he was able to figure out within a half an hour. Kudos to this company for employing friendly people that know what they're doing! Thank you Jacob! read more

My air conditioning fan motor had stopped working and I called Pride Mechanical. The next morning their repair tech promptly arrived. He was a competent guy that did the install in 30 minutes and brought my A/C system back to life. The service call was reasonably priced. He asked if I had any questions. He took the old motor away with him. The service was professional and concise. I recommend the company. Mike S. read more

My air conditioning stopped working today and I called Pride Mechanical. They came out, as promised, between 3 pm and 4 pm and Allen, who was professional and knowledgeable, fixed it quickly. Their prompt service saved me. Eddie the dog is grateful too. read more

Courteous, Prompt, Professional. If you call on a Sunday, they will talk to you, and even come out to fix the problem. Allan, Chris and Bob know their stuff. Highly recommended! read more

I recently had Pride recommended to me by a client of mine. I have owned my home since 2005 and have never had the furnace or A/C serviced. I decided to do so and was very happy with the service and the professionalism of the technician, Peter. He was very thorough and explained to me what he and his equipment were finding. Turns out I had to purchase a compressor. Yikes! Rude awakening to have to purchase such an expensive item. Before Peter left, he called around for the item and gave me a secured quote of what the item and labor would cost me. I asked around and was told that the price was reasonable. That being said, I am really taking the time to write this review because I noticed where there were a few negative comments about the installer, Roy. I was told that Roy would be my installer and I was tempted to call the office and ask for another guy. I'm glad I didn't! Roy was wonderful! I had the compressor installed by him today, along with his assistant. He was very nice, friendly, professional and considerate. The install was done in a timely manner and I am very pleased. Can't speak for the past, but if I should need this company again, I would not hesitate to ask for Roy. read more

Hate to see a really good, honest company get a bad review. We've been customers of Allen for almost ten years. He worked for another HVAC company at the time. When he went into business for himself of course we stayed with him. You won't find a nicer, more competent and honest person anywhere. You're in good hands with Pride Mechanical. read more

I had a technician stop by to check my ac because it wasn't blowing any cool. he said it just needed some Freon and told me that my unit was getting old and may need to replace soon. Even though my unit was 15 yrs old, I told him that no one is ever home so it is hardly used. He added 2 lbs. of Freon, $120, he was there about 30 mins. $67 labor and was on his way. 2 days later, my ac unit was once again blowing hot air. I asked a friend of mine if who does ac moonlighting work if he could come by and check my unit. he did. Guess what, he found a leak in one of the lines and repaired it. he recharged my unit for a nominal fee, less than $100 and now my unit is working fine. Moral of the story, don't use these people. they're either not trained or just out to make money without properly checking their units.I'm sure he does this on most of his house calls. AVOID THIS COMPANY!!!!!!!!1 read more

It was just over 100 degrees today, my fiance was home sick with a fever, and I arrived home to no air conditioning. I called our property managers and the girl I spoke to who sounds way too young to be working there, informed me she would put a work order in with an outside company. An hour later I hadn't heard from anyone, so I called back. She explained she didn't know when we would hear from someone, as she just puts the order in. I explained the urgency of the situation, sick fiance, 2 long haired cats, 100 degree weather... She attempted to sound empathetic. I explained to her I was going to call someone on my own and deduct the bill from the rent, as this is an emergency. She explained we couldn't do that, and that we need to give 5 days notice. For an emergency?? I said a few choice words to her and hung up. After 3 more hours and a house now at 83 degrees, I did some research, and found Pride Mechanical. They weren't too far from me, and they offered 24/7 emergency service. It was after closing when I called, but the young woman who answered was friendly and helpful, and assured me someone would be calling me back and arriving in about an hour. Within 20 minutes I received a call from Cory, the tech, letting me know he was 5 minutes away. Cory was wonderful. Friendly and professional, he looked at our outside unit, and found the problem almost immediately. Within 10 minutes he had replaced the part and had the unit up and running again. I was so very grateful and thankful for Cory's prompt, fantastic service, and the wonderful service by the company. Thank you!! ( Almost 6 hours later, we still never heard from the property managers or their AC company)! read more