I've made a formal complaint to Samsung Support about the is company. Unreliable and an absolute waste of time. They either don't show up, or reschedule an hour after their initial appointment. No communication whatsoever about running late or having to reschedule, until hours past your appointment. This has happened several times now with this company. Unfortunately our company have to go through this company before Samsung can formally replace/warranty their TV. read more

The customer service I received from Sage and technician Israel exceeded ALL expectations. When I spoke with Sage, he was talking to me on the phone long distance but it was like he was right next to me holding my hand. His voice and manner gave me tremendous peace and trust that he and Israel would figure out a the fastest part order and stopgap remedy for a dead appliance so I could be make my important trip. Customer service is either great or awful which you can read about in the sidebar. Because 90% of customer service is awful, most Americans spend 3 hours per week on average just to get through and hope to get taken care of by customer service in their lifetime! The chance of getting people who are great is few and far between but still worth the risk because it's a thousand percent better than speaking to a bot. Don't do it! Refuse bots, keep pounding that you want to speak to an agent. Live agent! Tekniton because of Sage and Israel, wasn't just great, wasn't just fast, but faith-restoring. I would trust either one of them with my house and family. I mean it. They are different. Just good men...and they need to get paid more!!! Right???!!!! Thank you, Sage! Thank you, Israel! read more

I scheduled a prepaid service appointment and was charged $276.99. The technician arrived, but never returned to fix the dishwasher or contacted me with an update. I had to fully replace the dishwasher with another brand. Stay away. read more

Their technician came out to fix our refrigerator, did no diagnostics, replaced a fan that wasn't the issue and the refrigerator still doesn't work. And my food is rotting. I called Tekniton and was rudely disimissed as it was not their problem. Bad service, worse customer support. Stay away from these guys. read more

I had an incredible experience with two Tekniton Technicians in regards to repairing my GE Built In Profile Microwave and Oven Combination. David V and Thomas V were pure perfection in regards to expertise, patience, perseverence, caution, respect and beyond any experience I have ever had with any technician previously. Two previous separate repair companies came out and were unable to diagnose and repair our appliance. They not only diagnosed and repaired it but they were able to do it expediently and before my scheduled knee replacement surgery. I have renewed several of my other GE warranties on my other appliances knowing that Tekniton would be coming out to do the repairs if the need arises. I apologize for taking so long to write this review. My surgery has taken longer to recovery than I had imagined. Thank you again guys you are the BEST!! V from Moss Beach, CA read more

Worst customer service. I have missed 2 days of work. They confirmed my appointment online for 1p-5p appt said I'd get a call day before to confirm arrival time. I heard nothing. I called them 30mins prior to appt time and they said yes the tech will be there. Then I get a call from the Tech at 1pm saying he's hours away and needs to reschedule. Rescheduled for another day, again 1-5 p. I heard nothing. Then saw I had. Missed called at 12:48 saying he was 15 mins away. I waited no call. I went to the door to check outside at 1:10 and saw a note that said sorry we missed you. Another day of missed work. Dryer still broken and now I have to reschedule again. They suck. read more

It doesn't allow me to do zero stars, but this company is definitely worthy of that. They only communicate via text messages. When they miss appointments, they don't follow up. They don't make it a priority. I had a technician show up and say that they forgot a part and just left didn't give us another appointment. Didn't show up until another week later and nobody at this company answers the phone or returns phone calls. By far the worst appliance maintenance company I've ever worked with read more

My Dacor built-in fridge had a manufacturer defect and Tekniton was contracted to fix it. David V showed up and was very professional. It was a pleasure to have him over and get my expensive investment running properly. read more

Great warranty service for my Electrolux Dryer. Showed up on time and knowledgeable. Parts were ordered and installed. 2 Technicians both try professional. Great Customer Service. read more

I try not to leave 1 star reviews on Yelp as I know that it can greatly impact a business. I will preface this by saying that this review has nothing to do with the technicians employed by their business. I tried to get a repair on a Samsung washing machine and was referred to them by the Samsung representative since they are the official repair center in the Bay Area. Since my appliance was out of warranty, they informed me to reach out to them directly. I submitted a service request ticket on their website the night before but decided to call in also. The first red flag should have been that the customer service rep did not even state her name in her greeting. I was informed by the customer service rep that they could not assist me until I received a ticket number from Samsung. I told them that my appliance was out of warranty and that I needed to contact them directly. The customer service rep pushed back and said that even if I was out of warranty they should have provided me a ticket number. I informed them that I submitted a request via their website and inquired on where that request went if it wasn't to request a service. She informed me she had no idea what I was talking about and said that she can't see it on her end and could not assist me if I did not have a ticket number. At that point, there really wasn't anything left to say as she was basically refusing my business. In calling back to the Samsung representative, they informed me that the first representative was correct and that they don't generate service tickets for out of warranty appliances since the customer would be billed directly from the repair center. Per the Samsung representative re: this business: "If they have refused your business and are making it difficult for you, we'll just go with someone else." And with that I was provided a list of preferred local businesses and scheduled my diagnostic appointment the next day. Basically -- if you're out of warranty, I recommend skipping them. Better to give your business to your local small businesses/mom-and-pop repair business and save yourself the run around. read more

Samsung put me in contact with Tekniton to repair the bottom sprayer on my dishwasher which was not working. The technician came out to repair and ended up making the dishwasher completely unusable. It would not start up at all, whereas before he touched it it worked with only the bottom sprayer being an issue. Technician tried to blame this on the house wiring but agreed to replace the control board. The technician also left our place with the circuit breaker still off and drain tubes leading up to the sink disconnected. Upon second visit a week later with the replacement part the technician was still not able to get the dishwasher to power on (again, the dishwasher did power on and work before technician touched it for initial repair) and again blamed house wiring. The technician was very unhelpful and had a bad attitude and left insisting it was not his fault. I looked at the dishwasher after he left and immediately was able to determine he somehow messed up the internal wiring because THE FRAME OF THE DISHWASHER HAS LIVE CURRENT IN IT! See attached picture. He somehow managed to short the inside of the dishwasher to make it not only unusable but a life threatening hazard. Add a puddle of water and someone in my family could have died! I have tried to contact the company, and have sent them the video but they have not responded. So after Tekniton's "service" I now have a dishwasher that does not work and could kill someone. Good job Tekniton! read more

Tekniton - Frame of dishwasher has live current in it after Tekniton service. - Electronics Repair Near Me - San Leandro, California

My Samsung dishwasher stopped working over a month ago now and this is the company Samsung uses to service their "warranties" in the Bay area. My dishwasher is well under a year old and should be fully covered for parts and labor. The first Tekitron technician who came out had NO clue what he was doing. He didn't even pretend to know he knew something about dish washers. He spent the entire time on his phone speaking to someone like "ok. And then what? And what is it supposed to look like?" He couldn't figure out what was the issue with the dishwasher (no surprise there) so he basically left without doing anything. Today, some two weeks of waiting and dealing with Samsung BS later, Tekitron was supposed to come back out and actually ... fix the original issue. Well, they stood me up. No cancellation, no warning, no show. Tried calling them again but no one ever answers any of the phone numbers listed for Tekitron. Even Samsung can't get in touch with them. Basically, Samsung uses Tekitron to annoy customers to the point that they will give up and just pay a repair person to fix the problem. Samsung doesn't lose as much money if the customer gets impatient and frustrated enough to pay out of pocket for an actual repair place to do the work. Tekitron is a legal scam that Samsung supports and encourages. Samsung blames them for their incompetent practices while also not taking accountability for Samsung warranties. read more

I was apprehensive having read all the negative reviews of this place but my fears were well placed. Tekniton came out to check out my Samsung washer and Dacor microwave. The technicians who came out were very friendly and I got the impression that they were just following instructions from their superiors. I don't really blame them for the negative experience. It seems like some of the issues are with Tekniton as a company and some are with the way the Samsung/Dacor handle customer service and repairs. Washing Machine Our brand new washing machine, which has been used less than 10 times, shakes violently and has moved across the room, damaging our house. When the Tekniton reps watched it run (really loudly, and shaking violently) they said that it was within normal operating paramaters and there was nothing that they could do. Basically because the time that I ran it in front of them it wasn't moving across the room there's nothing to be done. I showed them visual damage to our house from when the machine moved. Microwave Tekniton tried to help me with a cosmetic defect on the microwave that they acknowledged was a manufacturing defect. When they called Dacor to get them to send a replacement, the Dacor rep on the phone requested photos. Before the Tekniton employee had even sent the photos the Dacor rep said that it was obviously an shipping/install issue and not their problem. I purchased a bunch of Samsung/Dacor appliances for our new house and this experience has made me never want to buy anything from them again. read more

This national(?) chain was recommended by the manufacturer to maintain my appliance. I like to get multiple opinions to make sure the problem is correctly determined as well as a reasonable price. The price they wanted just to come out to fault isolate was greater than the price another outfit quoted for the total labor and parts to fix the problem. Their policy appears to be to charge a lot up front and then give a credit toward the repair cost thus ensuring they get the job because the customer has so much invested. They may be great but I wasn't.willing to take a chance on them. read more

One of the worst experiences I've ever had. My fiance and I have a $3k Samsung smart refrigerator that came with our house. It had worked fine until all of the sudden the ice machine stopped producing ice. We contacted Samsung to report the problem and they sent a ticket to their subcontractor Tekniton. The technician that came to our house to fix the problem was actually quite nice and tried to fix the problem. Unfortunately he was not able to do so because he stated that "he had been given the wrong part." The same technician came back to the house a total of 4 times, causing us to change our busy work schedules mind you, only to repeat the same excuse and not get the job done. On the 5th attempt they finally fixed the ice machine with a different technician. Now during these 5 visits each time the technicians kept the doors open to the fridge during the entire time they tried to fix the ice machine. Shortly after they finally fixed the ice machine, our refrigerator stopped working. The temperature jumped from a usual 37° to 50° and was no longer keeping things cool. This caused all of our food to spoil and actually caused me to be sick from eating spoiled food I didn't realize had gone bad due to the refrigerator no longer working. I immediately called Samsung and explained what had happened and that at this point I needed to speak to a manager. Note: I've still yet to speak to a manager and we are now on day 4 as I'm writing this. The representative from Samsung tried to refer me back to the same company "Tekniton" even after I explained to them how poorly they had attempted to do their job. When I first called Samsung and they made a new ticket I explained to them that Tekniton had done a terrible job and that perhaps they could send someone else but I was told that unfortunately they were the only company they use in my area (San Francisco). Without having any options reluctantly agreed to have them come back and fix the problem. I was then told that they would get back to me that day or the next morning while I waited for the Samsung manager. I never heard from Tekniton and when I tried to call I got a message saying their box was full and I would need to try back later. I called the next day and still no answer, meanwhile they are supposed to contact me and I still have no fridge. I then call Samsung to explain the issues and see if there is finally a manager I could speak to. originally when they had made the ticket, I tried to call them directly and the woman who answered the phone was very rude and very unhelpful. I gave the Samsung representative the same information noting that they were rude. He still tried to make the call only to be confronted by the same rude unhelpful customer service representative who simply refused any responsibility and Would not even send out a technician unless we paid beforehand. I am now on day 4 without a fridge and am still waiting to hear back from Samsung upper management which I've been "reassured" will rectify the problem. I have always been a fan of Samsung and have purchased many of their products but this is very disheartening. This whole situation is ridiculous and blasphemous. Samsung should never do business with Tekniton if they'd like to keep their good name. As far as Tekniton as company is concerned... RUN!!!! Don't ever give them your business they clearly do not care about customers, good business practices and are incredibly rude. read more

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I was pleasantly surprised with the ease and quality of service we received from this company. Our Samsung freezer decided it didn't like to be cold anymore after owning it less than a year. Samsung told us that Tekniton would be calling to set up an appointment. I was worried that it would take forever. They called right away, and the tech was working on the freezer the next day! He said they needed to order parts then they'd make another appointment. It took 4 whole days before he was here again and had it up and running! We were so happy! Their techs were really nice guys as an added bonus! They documented the process well, it was fully covered under warranty. And because they did document that it was faulty parts, we were able to get reimbursed for all the food spoilage from the manufacturer too! read more

Gave up on this company, filed a California Consumer Protection complaint. Tekniton was contracted thru Geek Squad to fix a major home appliance. They made 5 home visits and no-showed twice. Repair people who visited never had any idea what kind of problem my appliance was having, despite previous techs having left them reports. Replacement parts were ordered and never used, but left stacked in my home. I reached out to this company by email and phone, following failure to show. I never got a response, and was not able to reach people at their number. No one ever responded to voicemail. read more

David was professional, knowledgeable, respectful and fast. He quickly identified the issue with our tv and repaired within an hour. Excellent service! read more

Terrible response time. Doesn't commit to the date they scheduled for you even if it is an inconvenient time for the customer.

Literal scam artists. One of their technicians replaced the wrong part and charged us close to $450 which didn't even fix the issue. Another tech came and told us the part didn't even need to be replaced. Tekniton promised a refund (minus $100 for the service call) for the part we were forced to pay for, but we never got it. I followed up with Leslie Ramirez at Tekniton who kept saying she forwarded it to accounting, and later switched to needing confirmation from the owner John Shtir. After 9 months of following up every few months, Leslie Ramirez again told me to contact the the owner instead and then blocked my email address. John, the alleged owner, does not respond to emails. When I call the main line, no one ever answers and it always goes to voicemail. Avoid this place at all costs. read more

Tekniton - Our last interaction was Sept 2020. I followed up in Nov 2020 and again in Jan 2021. Then Leslie Ramirez blocked my emaills. - Electronics Repair Near Me - San Leandro, California

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The Worst company to deal with. Tekniton has Terrible customer service. Called for service on Feb 17th and Was given an appointment for Feb 22nd in the AM. Two days before the appoinment I recieved a phone message about the appoitnment and to call them back which I did 3 mins. later only to be told that my appointment had been cancelled since they could not reach me. I said I just got your message and they said there is nothing they could do and that I would need to call Samsung back and get a new ticket. WHAT?? I explained that I had made serveral changes to my schedule in order to be home for the 22nd appointment. Sorry nothing we can do. Called Samsung back and they gave me a new ticket and told they have no control over the service department, Asked to speak with the manager and after waiting on line for 28 minutes I hung up. Called Tekniton back once more and was told first available appoitment would be on March 4th. I said that is unaccepable and she repeated that is the first available. Asked to speak to the manager. Told manager not there but you can get a call back. I asked manager's name and was told Ben and she said was not allowed to give out last name. Samsung manager called me back and again he repeated they have no control over the service department that I will need to reschedule it. Called Tekniton three times before they finally answered. The agent knew exactly who I was when she answered and told me the first available was now Feburary 28th in the PM. She knew my name and the ticket number. When I asked why the other appointment was cancelled she said she did not know as I reached a big call center That is my first available and you will recieve a call prior. You mean like you did today and then have my appoitment cancelled? She said we have many tickets to handle in a day so everybody needs to calm down and not take it out on us and realize that we are doing the best we can. Maybe they need to hire more people????? Why is it the customers problem that they cant handle requests correctly or in a timely manner. Samsung said I have to go through this company because my washer is under warrenty. I will NEVER use Tekniton services again. The worst customer service! Would not take responsibilty for the cancellation and make it right. Would only make excuses of being overworked and its not thier fault. Still waiting for a call back from Ben, the manager at Tekniton. read more

I scheduled an appointment a week in advance. Alejandro arrived on time during the scheduled appointment time. He arrived prepared with the parts necessary to replace my Samsung ice maker and tray on my refrigerator. We was able to perform the work quickly. He was polite and offered friendly advice. I was very pleased with the service. read more

Tekniton - Samsung ice maker and tray that required replacement due to ice maker frosting over - Electronics Repair Near Me - San Leandro, California

I was supposed to have my TV serviced by this company but they never called to schedule an appointment. Had to call Samsung to cancel the request. Not a good way to do business if you want new customers. read more

Samsung put me in contact with these guys. No more Samsung for me. This is the only service provider for Samsung in Bay Area, and they provide no service, just keep moving appointments, canceling appointments, not picking up a phone, not calling back. The worst service ever. read more

Adding my dismay at this company's service. I have been waiting 2 weeks for any response to my repair request. Samsung insists there are no other authorized companies in the Bay Area for machines under warranty. I cannot get through on the phone, and even the Samsung could not get through to them! Nevertheless, Samsung insists I must use this company and they could not assign me to any other company. Horrible, horrible customer service on Samsung's part. And needless to add, horrible service on Tekniton's part. I am still in limbo after two weeks of wrangling. read more

I really prefer not to write negative reviews as I understand what that means to small businesses. I've tried calling multiple times but the phone just rings and rings and the voicemail box is full. I agree that the customer service rep (Victoria) is very unfriendly when she calls, but she is obviously over-worked and handling too much. But there is no way to get through to anyone there. read more

I scheduled a service for the warranty on my washer because we've had it for less than a year. I contacted Midea the manufacturer who then referred me to Tekniton. The first experience was great! Got a call within one business day after talking to Midea, appointment was scheduled and in less than a week someone was here to service the machine. Hence, the 2 stars. Unfortunately they did not have the part and was unable to service the machine. I have been without a washer for 3 weeks now with a family of 4. I'm truly disappointed with Tekniton for the lack of communication and I will also be contacting Lowes to let them know that the product they are selling is costing more time getting help than washing clothes. I'm hoping this post will get to someone at Tekniton so they can help fix my washer. Midea actually told me that Tekniton was waiting for a part and Midea provided me a tracking number. This "part" was delivered to Tekniton August 9th... its now August 17th and no response from Tekniton. Thanks for not communicating with me! read more

So I wised up after the repair man came. He fixed one thing but then there was another issue so I just returned the dang lemon to costco. Should have done that from the getgo. read more

Tekniton - nothing no answer - Electronics Repair Near Me - San Leandro, California

they are very responsible and professional. David is quite experienced and pointed out and fixed the issue of our induction range accurately and efficiently. read more

I know that COVID is challenging but really??? 1. Samsung refrigerator, bad ice machine. Came and fixed for free warranty. Started to cause the fridge to freeze on the inside. 2. Came back to repair the freezing, tech told me I might have lost it because the compressor not working. Not true, fixed it and went on his merry way. 3. 3 hours later, still freezing, call them back to get someone to come out again and fix it correctly. "I'm sorry you have to wait ANOTHER 3 weeks". No one returns phone calls, no one is accountable. In the end I called another place and they did it correctly first time. Why does Samsung use these guys? Perhaps they just want people to buy brand new. BUT I WILL NEVER BUY ANOTHER SAMSUNG. 4 repairs in 5 years. read more

I was forced to use Tekniton by Samsung for my TV repair. They have rescheduled my repair multiple times and then canceled my appointment during the scheduled repair window while I was at home waiting for them. You can't reach them by phone as the line is always busy. They have now wasted hours of my time with no update on when I should expect a repair. It has been over a week from requesting service at this point with no line of sight on a solution and no way to contact them. If you have an option for your warranty repair, use ANY OTHER service center! Do not use Tekniton! read more

I don't know how they stay in business. The customer service (Victoria) is SO RUDE! I called with a service request to get my Samsung dryer repaired, note it is out of warranty and Tekniton had serviced it before, again it was out of warranty. She instructed me to call Samsung to get a service order. I did it, got a service number, called back and spoke with Victoria again. She wouldn't take my service order #, and told me "Like I said" we have to wait for the order to come from Samsung. Bull@#$%. the dryer is way out of warranty. if you work hard for your money like I do, please don't give it them. read more

Tekniton is a contractor that Samsung selected under warranty. I am not able to reach them via the phone. They do not return calls. Costco, Samsung and Tekniton are giving a run-around. It's impossible to get a timely service from them. It's been two weeks without a refrigerator read more

SEMI-COMPETENT RUDE CROOKS will take your money for unnecessary repairs and then ignore your calls. Between initially misdiagnosing the problem with my refrigerator and then failing to ever find the problem they wasted hundreds of my dollars, 5 days when I had to stay to wait for them and their incompetence ultimately resulted in Samsung declaring my refrigerator broken beyond repair. Sadly, Samsung has only one approved vendor for warranty work in the Bay Area and they take advantage of this monopoly to provide poor customer service. Service operates awkwardly and no one answers the phone most of the time. Requests by voicemail for a return call are almost always ignored. Follow-up by the on-site supervisor never happens. Here's my story: Tekniton came to my house 5 times over 7 weeks and never fixed my refrigerator. They charged me almost $500 for a repair that turned out to not be the cause of my problem. They told me to call Samsung if I had a problem which I did. When Samsung intervened, Tekniton came out 4 more times until they designated my unit "unrepairable.". The second two times the technician they sent struggled with how to do the repair on my sealed system compressor. The fourth time they sent their "best guy" to repair what the other guy got wrong. They threw in the towel on the 5th attempt. As a result, Samsung basically advised me that they were done trying to fix my 6 year old $5,000 fridge and that I should throw it out. Now after all these blunders and terrible service, I asked if Tekniton could refund my money for the first repair which did not work. I was told that the repair might have been necessary even if it didn't fix the problem -- huh? I was told that someone would check the old part to make sure that it was defective to see if the repair was done in error. That never happened. They just stopped returning my phone calls. I am currently filing a claim with the state. Two stars because the technicians they sent were on time, polite and meant well. read more

If you call them, you will be put on hold for 10 minutes, then be directed to their voicemail, which of course is full, and then be disconnected. How do you reach them? read more

Stay away from this place. They sent me a high schooler who didn't know how to talk and spent most of his time on the phone trying to figure out what the heck he was doing or looking for with my fridge repair. Couldn't get a hold of anyone, not the technician, not the office. Girl at the office also sounded like a ten year old. Then they were supposed to get back to me and tell me if the repair was under warranty (which it is) and the manager told their office girl to tell me that they won't be doing the repair because the unit is 6 years old. What kind of place is this? I can't believe Samsung has them as the only authorized service in the Bay Area. Also, never buy another Samsung product - especially appliances, they are complete garbage and completely lie about their warranties. Take a good look at other repair places around the Bay. No one services them, for good reason. read more

For the 3rd time ,a tech came in today for the repair my washer and still wrong part.been doing laundry outside for the last two months..3rd time wrong part!!!!something wrong here!!! read more

IF your in need of any appliance work in your kitchen or washer, dryer needs to be checked due to a problem, call TEKNITON and ask for DAVID VIREGAN. He worked on my Samsung refrigerator and got my freezer and light to work again. He's efficient and very professional. Loves his job and is a very friendly and caring person. He loves what he does and makes sure your happy with his work. I highly recommend him and you can trust him and know he will get the job done. So happy to know I can depend on him and his skills. read more

No customer service. Calls go directly voicemail. No call backs. No e-mail replies. No acknowledgement. My messages fell on deaf ears. Why put a contact number and e-mail contact if you won't response. I would give zero stars but not an option here. HORRIBLE customer service. read more

This was by far the worst repairman experience I ever had in my life to the point where I felt uncomfortable and uneasy/scared to be home alone. Johnny C. entered and was friendly. I briefly stated the problem that the fresh side of the fridge was too cold and then told him last night we had major flooding. Since we had flooding last night I had no time to update the work order. He said okay he'll look at it. Perhaps some of this was lost in translation as Russian is his first language. He was unsure what the cause of the problem was at first, and had to keep going outside to call his boss. Finally, he found the problem, gave me an estimate for repairs. The landlord approved it. He installed the new parts. All was fine. Then, he found the cause of the flooding. He told me he didn't have those parts because it wasn't on the work order. He called his boss and got more estimates. He came back and said we'd be charged for labor and service fee again. I said why should we when you don't have the right parts. He said because it wasn't on his service order. I called the landlord again, who said forget it. I told him he can take his parts back, but that's when he started getting angry with me, raising his voice and swearing. As a woman home alone, I was really distrubed by this. He said "what about my time???" I said sorry, we don't want the parts if it's a separate trip and more fees. And then he kept swearing a little, calmed down then took out the parts. He charged me for the site visit fee and didn't give me the paperwork. I went after him to get the paperwork once he was in his van in my driveway. On the way I noticed a huge scratch on the wall. I pointed it out to him and he said "this is fucking bullshit, this is fucking shit. Fuck this. Fuck, fuck. This isn't me. I didn't do this. Fuck fuck fuck," and so on. So maybe it's possible I never noticed this huge scratch before and he didn't cause it. Who knows. But the way he handled this was out of rage and anger. He took a picture. Swore loudly a lot more then ran to his van and sped away. This was the WORST experience in my life with a repairman. read more