I have been a client of Travis' on several occasions over the years. Most of my experiences have been great until recently. He did an Apple watch repair for me and the face almost immediately started to detach. I have been trying to contact him since the holidays to get it fixed. Initially I didn't hear anything back via text (which has always been a reliable way to reach him) and finally emailed. He did end of replying to that. However, it's been a month of texting and emailing with sporadic responses and still no repair. He's gotten really hard to get a hold of, and it's so frustrating! I spent over a hundred dollars on that last repair he did, and I still haven't been able to use my watch. So bummed that's he's become so unreliable! I finally went to another local competitor today (even texted him to let him know that I was finally fed up and going else where and STILL NO RESPONSE) and got it fixed right away with a tip they gave me to try at home. Didn't have to spend another dime. What a relief!
I really hope that he can become reliable again. I know that Dripping Springs needs a reliable service provider and, unfortunately, bad news travels fast. I'd hate for his business to suffer. He's been a great source of knowledge and help until the last month or so. read more