XFINITY Customer Service is absolutely horrible.. Please do yourself a favor and go with another…read moreservice provider.. endless calls and no luck getting service.. just look at there star ratings.. They suck the Big One !

Xfinity stolen phone #…read more Our community provides tv service through Xfinity. We have that service and added internet & our family's mobile plan - 4 phones. On August 3, 2025 at approximately 5 am we were hacked. Our modem was taken over so we had no access to internet. All of our cellphones were deactivated. So we had no ability to contact anyone as we gave up our landline some time ago. The hacker added two names to our account and changed the managing phone and email to a number and email that are not ours. We had to leave our house and find another location with a phone and internet access so that we could call Xfinity. We waited for about 30 minutes before an agent picked up our call. He was able to see that our WiFi modem name and password had been changed and 3 phones had been deactivated. The agent restored service to the modem and the 3 phones, then researched my phone number. It was no longer in our account at all. It had been transferred to another Xfinity customer, MT, on a Samsung phone but a different model than mine. I have had my phone number for more than 20 years and I want it back. We were told that it was possible to pull the number back by shutting off service to that other account but a Fraud investigation had to happen first. It was opened and we were told we would hear from Xfinity Fraud department in the next 24 hours. We have a case number that has been open since 8/3/2025 at 6:30pm. The Fraud Dept has never contacted us once. We've called multiple times & they tell us the same story. My phone number is a second verification for many of our accounts. While waiting for Xfinity to get my number back, the hacker changed access our bank account, moved our savings to our checking account and attempted to wire transfer our money out. Being at the bank first thing, I stopped that. Xfinity has left us exposed, when they could have fixed it the day the hack occurred. Xfinity Mobile Fraud Dept, if you exist & are seeing this, contact me.

O2 Secure Wireless is a company that setup wireless networks for apartments and condos. I tried it…read moreout at least a couple times - this is my third try. It's pretty useful - no need to setup your own wireless network and you pay just 29.00 a month - not bad, since the wireless network is connected to the T1, so in theory, you can take full advantage of the wireless and download stuff pretty quickly. There are two problems, though: 1) Wireless is a bit spot, at least when I live. It seems that despite the multiple wireless signals, the actual signal seems to be a bit weak. That wouldn't be a big issue, except: 2) It slow. Quite slow. And I don't think it's a wireless signal, because at times, even if the signal is a bit weak, the throughput seems to be quite fast. I am not giving up this, which is why I gave them 3 stars (not 2 or worse). Let's see if I can get this worked out. . .

I have been using O2 Secure Wireless for almost a year. Although originally there were a few bugs,…read moreat this time the reception is excellent and support exceptional. I am very pleased with the service and price and highly recommend O2 Secure wireless to anyone wishing to save money and utilize an alternative to the major carriers.

I recently had the pleasure of having Tech Marty from IQ Fiber install my new fiber internet…read moreservice, and I couldn't be more satisfied with the experience. From start to finish, Marty demonstrated professionalism, expertise, and attention to detail that truly set him apart. Marty arrived right on time, equipped with all the necessary tools and knowledge to handle the installation efficiently. He took the time to explain the process, ensuring I understood each step, which made me feel more comfortable with the setup. His friendly demeanor made the experience pleasant and engaging. What impressed me most was Marty's meticulous approach to the installation. He checked the placement of the equipment meticulously, ensuring optimal performance and coverage throughout my home. After completing the installation, he walked me through the setup and even helped me tweak settings for the best internet experience. Since the installation, my internet has been blazing fast with zero issues. I can confidently say that Tech Marty's expertise has made a significant difference in my online experience. If you're considering IQ Fiber, I highly recommend requesting Tech Marty for your installation. He's a true asset to the team! Thank you, IQ Fiber, for an outstanding service, and a special shoutout to Tech Marty for making the installation a breeze!

This company loves advertising for years in areas where they do not even have plans in place yet,…read morenor even a timeline, to have service in the areas in which they are heavily advertising. Thai company must be flush with cash spending all those marketing dollars advertising to customers who can't possibly be.

With a lot of us WORKING from home.. we need our connection to keep our job. We have…read moremeetings/schedules to keep. All I ask is to be notified when service is going to be down so I can plan my day. Comcast has scheduled maintenance that they need to let customers know the day before. This is the second time in about 2 months that my internet went down without warning.

Heaven help me. I have a love hate relationship with Comcast. They are bad. Customer service is…read moreawful. My email account, voicemail retrieval just quit working. A few days later, there were news reports of hacking. Of course, Comcast never will admit that they were hacked. It took them almost three weeks to repair my service.

Their satellite internet is very fast and a lower price than the large competitor…read more We have been using them for about 5 years at our office. Gary there and Jim are great for support if it is needed.

From the owner: SEO, web design, ISP, Internet services, hosting, Shoretel Business Communications, HP Support and…read moreServices, IT services, networking and cabling

Worse service ever told employee I had old equipment but had radiation until 2:00 pm showed up at…read more1:00. Never heard from anyone can't wait to stop paying them 189$ for useless services try dish first. I am done with this company. No employees that speak English. Absolutely horrible not even courtesy return call. Hopefully another company will be here soon cause you are absolutely the worst. I refuse to pay for your bill when I don't get any service it Bs

Good luck on speaking with an actual human being regarding any issues. And xfinity has a lot of…read moreservice issues. The only part of this company that functions is their billing. You still have to pay, even though they provide the agreed upon services. Just thieves.

Do not use this company. First the connection is poor, every afternoon your effective bandwidth is…read morereduced so much you would be better off using a dial-up. Finally, the customer service/support is really bad. As expected, the "Chat" feature sends you to another country where english is not their first language and it shows. If you do call someone, they are nice but they have limited technical knowledge and have no ability to fix problems on their end. As much as I hate to use them, go with a cable modem, at the very least it works.

I never write reviews, but I feel I must. Our Verizon just down the street at Murabella we found…read moreout is privately owned and their tech skills are terrible. My husband went in with one problem and came out with two more that affected my phone as well!!!! Chad at this location fixed us up in 5 minutes! He didn't seem to mind that he was fixing someone else's blunder. He was pleasant and patient ... just what seniors need after getting the run around for a couple days in another place and on the phone with Apple. Thank you Chad! We will be back for our new phones very soon.

I just left this store and will never return! The General Manager Chad was beyond rude! We have 6…read morelines with Verizon and have been coustemers for over 30 years. After reading some other reviews it seems that Chad has been rude for a very long time. The only reason we are still with Verizon was the coustemer service rep Mary. She completely fixed our problem! Chad needs to look at a different line of work and Verizon definitely needs to take notice of their problem in St Augustine .