Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

when we first moved to seminole woods ('the ugly, red-headed section of palm coast'), spectrum was…read morethe only 'cable' service available in the area. gradually, others came in but spectrum remained. we were offered a promotion for transferring our mobile phone service to them, which was wonderful. it was the best cell phone service for our area. now that the year has passed, we will need to pay for the internet and the phone service separately. i am still investigating if we can save money another way.

I hate to even give them one star- been here multiple times for an issue they refuse to fix because…read morethey say it's asurions fault. Asurion says it's there fault. Both of them still take my monthly payment for a device that's been broken for almost a year!!!!!!

No rest room for customers. Had a simple question about cleaning. The charger port on I Phone…read more Was told to go to a repair shop. Was totally blown off by rude customer service check in guy. My wife had a question about her I Phone but she was told to go somewhere else. No help!! Looking for another service.

Wire 3 technician Nick Garcia came and buried the wire 3 wifi cord this morning. He is very…read moreprofessional and knowledgeable on what needed to be done. It did not take him very long and when done he then showed and explained to me what he done and where he buried the line. Had a smile and very nice. I would recommend him to anyone.

I have been back and forth with Wire3 for three months. When they started the install in our…read moreneighborhood, not only did they cut through the marked AT&T fiber line, they damaged my sewer line. The trials of not having internet, and I work from home. I had to commute into work while ATT fixed the line. Not having a working sewer system, (thank you neighbor for giving a bother a place to 'rest'). Wasting two vacation days while i dealt with the issue, and now i get a token $75 for my problems. The receipt I submitted was for $121, and that wasn't the only expense I incurred due to their issue, just the only one I saved a receipt for. I can only expect the same lack of customer service when the finally finish installing service.

3 mounths of terrible service ,bad tec support no refunds, would not recomend this to the person I…read morehated the most

I canceled my service due to moving to an area where Spectrum does not have service. I canceled my…read moreservice over the phone with Anthony out of Orlando. Anthony told me to return the equipment to a Spectrum store and was kind enough to give me the closest location which was this store. The next day I received an email saying to return my equipment to a Spectrum store. Received an email as well to Return it to the spectrum store. Several texts too saying return equipment to a Spectrum store. So that's what I did. So on October 20, I went to your store. The agent that took my equipment said he couldn't give me a receipt for the return Because my service was canceled. He said I had to return it to a UPS store. I said no, I'm going do like Anthony, the emails and the texts told me. So what I did was, I took pictures Of the equipment Sitting on the counter with proof that I returned the equipment. I was not going to go out of my way to a UPS store plus I was instructed GO TO A SPECTRUM STORE TO RETURN YOUR EQUIPMENT . I am reading other others saying they encountered the same problem. Ok, so how about this Spectrum store contact corporate headquarters and tell them to instruct the person you talk to over the phone with when you want to cancel your service to return it to a UPS store. In addition how about not sending emails and texts to return it to a Spectrum store!!!! Solves the problem. Oh and by the way just received more emails on October 23 and 24 Reminding me to send my equipment to a Spectrum store. Come on guys simple fix for future reference:SAY, TEXT, EMAIL RETURN TO UPS this will help others too.

What a bunch of worthless employees. Stay away from this place if you possibly can. Don't bother…read moresigning in, you won't ever get called. I gave up after about an hour after watching three other people just walk in past me and get waited on. Signing in means nothing to them. They just take whoever can get to them first.