Xfinity stolen phone #…read more Our community provides tv service through Xfinity. We have that service and added internet & our family's mobile plan - 4 phones. On August 3, 2025 at approximately 5 am we were hacked. Our modem was taken over so we had no access to internet. All of our cellphones were deactivated. So we had no ability to contact anyone as we gave up our landline some time ago. The hacker added two names to our account and changed the managing phone and email to a number and email that are not ours. We had to leave our house and find another location with a phone and internet access so that we could call Xfinity. We waited for about 30 minutes before an agent picked up our call. He was able to see that our WiFi modem name and password had been changed and 3 phones had been deactivated. The agent restored service to the modem and the 3 phones, then researched my phone number. It was no longer in our account at all. It had been transferred to another Xfinity customer, MT, on a Samsung phone but a different model than mine. I have had my phone number for more than 20 years and I want it back. We were told that it was possible to pull the number back by shutting off service to that other account but a Fraud investigation had to happen first. It was opened and we were told we would hear from Xfinity Fraud department in the next 24 hours. We have a case number that has been open since 8/3/2025 at 6:30pm. The Fraud Dept has never contacted us once. We've called multiple times & they tell us the same story. My phone number is a second verification for many of our accounts. While waiting for Xfinity to get my number back, the hacker changed access our bank account, moved our savings to our checking account and attempted to wire transfer our money out. Being at the bank first thing, I stopped that. Xfinity has left us exposed, when they could have fixed it the day the hack occurred. Xfinity Mobile Fraud Dept, if you exist & are seeing this, contact me.

Cut the Cord! Don't be afraid of them, and don't continue to pay them to give you pain and…read moresuffering every time they cut off their promotion and charge you 30% to 40% more. I cancelled them today because they raised my rate from $70/mth. to $112.98/mth. Oh, they were willing to back it out but every 6 months they are doing this now. I asked them for a non-promotional rate and they gave me a rate of $83/mth. But, I had to accept a Peacock streaming box that was free for 90 days and then it would be $7.99/ mth. unless I cancelled it and sent it back to them. Then I got a new bill, $112.98. I called and got a real person in Pakistan that explained to me that their billing cycle was the reason for the larger amount than had been agreed to by me. He said they would lower my bill to $60.78 in the next cycle. I said, so, you are taking my money and then giving it back in the form of a credit and he said yes. This morning when I started my early workday, I had no internet- There were no outage reported so I went back to the "chatbot". I was told that I would be connected to someone to resolve this and I almost was but, I had to put my CC in and pay $1.00 in order to be connected to another Pakistani person who told me it must be a local outage as my account was in order- so, you got it- Groundhog Day- Yep, back to the chatbot who told me there was no local outages, even though I was a local outage, apparently I was not recognized as an outage. Hence, my cancellation. There are many new services for internet providers available and you need not feel trapped by Xfinity- There practices are right out of a boiler room to coerce you to stay with them. Dump them and life already feels better here, it can be that way for you too. Good Luck!

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

I had a scheduled interview with a "Manager" to meet at the Service Tech address. Which has no…read morepublic access, after 25 mins of walking around a locked building I opened my email, to find a "running late message" why email? I'm arriving at a job interview not playing on my phone. It was insanely cold since it was winter here. The manager was below standards. As we were leaving this locked service building another Interviewer was looking around for an entrance. Do you the manager stopped us from exiting to allow the young man to look lost. I had to stop the man and help him. Why set up interviews if you're only going to play games. The Sales Manager for the greater Daytona area is very unprofessional and disrespectful to his potential new hires. He needs to go

No rest room for customers. Had a simple question about cleaning. The charger port on I Phone…read more Was told to go to a repair shop. Was totally blown off by rude customer service check in guy. My wife had a question about her I Phone but she was told to go somewhere else. No help!! Looking for another service.

Shoutout to Tabari on how grateful I am with his help and patience. It took me a few days exiting…read moreout of my old carrier but, was able to do this with communicating and commitment. I am very happy with my new IPhone 16pro and yes we did a verbal waive my activation after approval from Mike. I was treated with respect and my receipt outlined in detail what my deposit payment, my first payment and my ongoing payment for the next 3 years. My first payment came due and was very pleased. Out of 30 years being a user having a number of carriers, this Verizon location is my 1st to call "dah best" ever so, keep up the good job!

Wire 3 technician Nick Garcia came and buried the wire 3 wifi cord this morning. He is very…read moreprofessional and knowledgeable on what needed to be done. It did not take him very long and when done he then showed and explained to me what he done and where he buried the line. Had a smile and very nice. I would recommend him to anyone.

Just run don't walk far away from these clowns. They have been to my home twice 4 hours each time …read more First came out to transfer my internet but said a new wire had to be run. Then came yesterday and ran the wrong wire and also cut my internet wire with att so now I have no internet. They said they were sorry but did not have another crew for a week. Today att is coming and will fix it. I told these clowns to never come back!!!

3 mounths of terrible service ,bad tec support no refunds, would not recomend this to the person I…read morehated the most

I canceled my service due to moving to an area where Spectrum does not have service. I canceled my…read moreservice over the phone with Anthony out of Orlando. Anthony told me to return the equipment to a Spectrum store and was kind enough to give me the closest location which was this store. The next day I received an email saying to return my equipment to a Spectrum store. Received an email as well to Return it to the spectrum store. Several texts too saying return equipment to a Spectrum store. So that's what I did. So on October 20, I went to your store. The agent that took my equipment said he couldn't give me a receipt for the return Because my service was canceled. He said I had to return it to a UPS store. I said no, I'm going do like Anthony, the emails and the texts told me. So what I did was, I took pictures Of the equipment Sitting on the counter with proof that I returned the equipment. I was not going to go out of my way to a UPS store plus I was instructed GO TO A SPECTRUM STORE TO RETURN YOUR EQUIPMENT . I am reading other others saying they encountered the same problem. Ok, so how about this Spectrum store contact corporate headquarters and tell them to instruct the person you talk to over the phone with when you want to cancel your service to return it to a UPS store. In addition how about not sending emails and texts to return it to a Spectrum store!!!! Solves the problem. Oh and by the way just received more emails on October 23 and 24 Reminding me to send my equipment to a Spectrum store. Come on guys simple fix for future reference:SAY, TEXT, EMAIL RETURN TO UPS this will help others too.

What a bunch of worthless employees. Stay away from this place if you possibly can. Don't bother…read moresigning in, you won't ever get called. I gave up after about an hour after watching three other people just walk in past me and get waited on. Signing in means nothing to them. They just take whoever can get to them first.

Started new service in January and purchased new phone online through Verizon. I was having issues…read morewith the number assigned to my new account, and after many hours of wasted time using Verizon support chat, and calling Verizon support (both of which are terrible), I was about to cancel my service and send my phone back. I went into this store as a last ditch effort to resolve my issues. What they couldn't do over the phone over several hours, the staff here were able to quickly and easily accomplish in minutes. A couple weeks later I returned to add my watch to the cell account, and received the same quick and efficient assistance.

From the owner: Visit our store at Daytona Beach for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.