My eDSL service in a remote part of Maine is faster UL/DL on average on any given day than Spectrum…read moreInternet is on a good day.

Charged us a full months service for 2 days after we canceled our contract, would not pro-rate…read more We dropped them because the service was terrible, the customer service was terrible, and we have seen 3 price increases with a steady decrease in service quality. After we dropped them they offered a new contract at half the price... which only means, they are screwing everyone! Spectrum is the absolute worst company. Do not use them. Vote with your money and make them hurt.

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

when we first moved to seminole woods ('the ugly, red-headed section of palm coast'), spectrum was…read morethe only 'cable' service available in the area. gradually, others came in but spectrum remained. we were offered a promotion for transferring our mobile phone service to them, which was wonderful. it was the best cell phone service for our area. now that the year has passed, we will need to pay for the internet and the phone service separately. i am still investigating if we can save money another way.

Had a great experience at the Spectrum (Orange City) store! I'm not tech savvy & had agreed to a…read moreSpectrum mobile phone plan over phone. After I mentioned "deal" I rec'd to a friend they were certain it wasn't what I thought I was getting. Went to Spectrum Mobile's office & lucked out in getting help from Khadeidre!!! She was super patient & knowledgeable & was able to answer all my questions & decipher what I really needed & then untangle all that had been done on phone. She was amazing!! Just want Spectrum to know what a great employee they have! Thx again Khadeidre!

Spot on everyone their customer service is atrocious. They don't give a fuck because they're too…read morepowerful. My installer told me I should have the Wi-Fi eight mesh router with my level of service or I don't know these things the company does why didn't they give me the router and modem to begin with So I called customer service. They said no you have the right router I said well why did your technician tell me otherwise I think he would know so I asked for a supervisor they said oh somebody will call you back. I missed a call. They didn't even number where I could reach them back so I called Customer Service two or three more times and no supervisor was available. I eventually asked them to email me rather than call me. I emailed them. They never emailed me back. There is one blessing or one good customer service person in the store. I have her name somewhere she went above and beyond and took something off my price of my service voluntarily. Although I think that was to generate me to upgrade my services but nonetheless. When going into the store, their check-in is not ADA compliant. I had asked somebody for help. I saw another elderly gentleman who was trying to check in for 30 minutes, so I volunteered myself since staff was incompetent and capable and indifferent. That was discriminatory in violation of the ADA. I told Customer Service that their check-in is not ADA compliant. They didn't know what I meant so this is now notice to Spectrum. This is a grievance of noncompliance of discrimination and violation of the Americans with disabilities act. You need to fix this and fix this immediately as required under federal law.

Johnathan was really nice a had such a fun vibe…read more Wait was horrible but his demeanor and how fast he helped was amazing

This is truly a joke of a store. I've been here for probably 2 hours, I'm still waiting as i'm…read morewriting this so i'll be here for over 2 hours by the time i'm helped. I get it, it gets busy things happen. but the manager needs to get up and get on the floor and help. i sat here for an hour before he finally came out after a customer complaint, talked to them for like a minute then went back. like hello?? maybe stop scrolling on instagram reels and do something about the 20+ people waiting in line to be helped. also someone went on break in the middle of the rush. i don't understand why he thought that was a good idea or who approved that. 0 customer care. I genuinely don't know how their hiring process works or where they find there people. It truly takes a special type of person to not care and give such bad service. i get it you wanna go on ur break but I work in retail and you don't just do that. I've also seen other people wait here for 45+ min to return equipment then be told they can just go to ups. why couldn't they be told that initially??? i'd be livid if i waited almost an hour for absolutely no reason. The way this whole thing is set up is a JOKE. There is absolutely no reason for me to be waiting 2+ hours to exchange equipment which will probably take no longer than 10 mins. truly ridiculous store and company. being in here genuinely ruined my day. UPDATE---- The guy just came back from break and started helping someone else. I have been next on the list for 33 min now this is truly ridiculous and i will be switching my internet after this.

Outstanding! It's such a relief to realize you called the right folks for the job. My husband…read morewanted a big screen TV to watch several boxes of DVDs his brother sent. They love talking about old movies. So we bought a 75 inch TV to wall mount, but had no clue how to wall mount a TV, much less one so big. Asking about it on NextDoor brought many responses, but we really wanted something professional. I called Modern Technology. They understood exactly what we wanted, what was needed, and said they would schedule two fellows to do it the next week. They showed up yesterday....professional in every way. From the trucks, equipment, demeanor, uniforms, knowledge, and ability, A few quick measurements, making sure I approved the correct location, my HDMI cables, etc. , Blu-Ray were OK and it was up and ready. They hooked everything up, tested it, ran through the connections....everything. My husband even commented afterwards, "Wow! You picked the right guys." What a relief to have it done, and have it done right.

I contacted MTS to improve my home network speeds. Our home now has several internet users and I…read morework from home until further notice - the wifi just wasn't cutting it and wifi extenders and mesh systems weren't delivering quality internet to all corners of the house. Tony was very responsive to my needs and listened to me about what I was looking for. We discussed several options, pricing, and expectations before settling on a MoCA network - something I wasn't even aware existed until he brought it up. Since I had already cut the cord from Spectrum, had existing coaxial wiring, had installed a HDTV antenna in the attic, and my home was a 2-story home, it made the most sense. I did some research and hooked the antenna up to an Amazon Fire Recast to free up more coaxial connections for later MoCA use. Tony provided some equipment options but recommended we use my existing wireless routers before spending more money - awesome news to hear! His installer, Eric, arrived on time and stayed until the job was done. Eric even worked to make the system a clean looking install and made a new connection closer to one of the desks for us. We did have one adapter fail after a few days (defective unit) but Tony brought out the new adapter personally and stayed to ensure it worked correctly. The price was reasonable and the results are exactly what I was looking for. I'll definitely call Tony back for any of my future home entertainment needs!

I canceled my service due to moving to an area where Spectrum does not have service. I canceled my…read moreservice over the phone with Anthony out of Orlando. Anthony told me to return the equipment to a Spectrum store and was kind enough to give me the closest location which was this store. The next day I received an email saying to return my equipment to a Spectrum store. Received an email as well to Return it to the spectrum store. Several texts too saying return equipment to a Spectrum store. So that's what I did. So on October 20, I went to your store. The agent that took my equipment said he couldn't give me a receipt for the return Because my service was canceled. He said I had to return it to a UPS store. I said no, I'm going do like Anthony, the emails and the texts told me. So what I did was, I took pictures Of the equipment Sitting on the counter with proof that I returned the equipment. I was not going to go out of my way to a UPS store plus I was instructed GO TO A SPECTRUM STORE TO RETURN YOUR EQUIPMENT . I am reading other others saying they encountered the same problem. Ok, so how about this Spectrum store contact corporate headquarters and tell them to instruct the person you talk to over the phone with when you want to cancel your service to return it to a UPS store. In addition how about not sending emails and texts to return it to a Spectrum store!!!! Solves the problem. Oh and by the way just received more emails on October 23 and 24 Reminding me to send my equipment to a Spectrum store. Come on guys simple fix for future reference:SAY, TEXT, EMAIL RETURN TO UPS this will help others too.

What a bunch of worthless employees. Stay away from this place if you possibly can. Don't bother…read moresigning in, you won't ever get called. I gave up after about an hour after watching three other people just walk in past me and get waited on. Signing in means nothing to them. They just take whoever can get to them first.

Switched from AT&T for our mobile service as their rates have skyrocketed. Ruschell, the customer…read moreservice rep, was very knowledgeable, efficient and polite. We also have Spectrum as our internet provider and cable television. Whenever I do have to contact their customer service department I am always greeted by a pleasant and helpful rep.

WARNING: Sneaky "Bill Cramming" Tactics under "Free" Promotions!…read moreI am writing this review to warn my neighbors to inspect every single line item on their monthly statements. Spectrum is engaging in deceptive billing practices, specifically a tactic known as "bill cramming"--adding paid services to your account without your permission. A few months ago, I called to set up Internet and TV services. The sales representative told me I qualified for a promotion for a "free mobile service line for one year." I accepted the free line. What they CONVENIENTLY failed to mention, and what I never authorized or gave permission for, was that the agent snuck a paid monthly "Mobile Insurance/Device Protection Plan" onto that supposedly free account. Because I was told the mobile plan was 100% free, I didn't notice the hidden, unauthorized insurance surcharge for six months. When I finally caught the charge and called customer service to voice my concerns, things got even worse. Even after escalating the call to a supervisor, Spectrum flat-out refused to issue a full refund for the charges their own agent fraudulently placed on my account. They would only credit back a single month. Essentially, they got caught adding unauthorized fees to my bill and told me I could only have a fraction of my money back. Since Spectrum refuses to take accountability for their deceptive trade practices, I have officially filed formal corporate billing complaints with the FCC and my State Attorney General. If you are signing up for their "free" promotions, check your bill immediately. They will sneak unapproved charges onto your bank draft and then hide behind their "corporate policy" to keep your money when they get caught. Absolute scam behavior.