Had trouble navigating couldn't fast forward thru commercials didn't catch on with the DVR…read moreI guess I am used to AT&T probably my fault just didn't like it

The internet & cable are out AGAIN no storm. We work from home. Very unreliable, disappointing…read more Got an appoint 2 days from now. Message says out in our neighborhood. Neighbors have internet & cable. No real explanation. Everytime I see a commercial with their false stataements I want to scream.

Charged us a full months service for 2 days after we canceled our contract, would not pro-rate…read more We dropped them because the service was terrible, the customer service was terrible, and we have seen 3 price increases with a steady decrease in service quality. After we dropped them they offered a new contract at half the price... which only means, they are screwing everyone! Spectrum is the absolute worst company. Do not use them. Vote with your money and make them hurt.

I came over to Ormond for a vacation and litteraly at the start of the University of Florida game…read morethey cut off all the ESPN channels. None the less I am thank full I can stream my any where.

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

Not a good experience. Wait time was at least three hours, but no updates while you're waiting. No…read moregreeting when you enter and no instruction on how to get on the waitlist. It's just a hot mess! I made a reservation, several cities away to avoid the mayhem. Do not recommend!

Spot on everyone their customer service is atrocious. They don't give a fuck because they're too…read morepowerful. My installer told me I should have the Wi-Fi eight mesh router with my level of service or I don't know these things the company does why didn't they give me the router and modem to begin with So I called customer service. They said no you have the right router I said well why did your technician tell me otherwise I think he would know so I asked for a supervisor they said oh somebody will call you back. I missed a call. They didn't even number where I could reach them back so I called Customer Service two or three more times and no supervisor was available. I eventually asked them to email me rather than call me. I emailed them. They never emailed me back. There is one blessing or one good customer service person in the store. I have her name somewhere she went above and beyond and took something off my price of my service voluntarily. Although I think that was to generate me to upgrade my services but nonetheless. When going into the store, their check-in is not ADA compliant. I had asked somebody for help. I saw another elderly gentleman who was trying to check in for 30 minutes, so I volunteered myself since staff was incompetent and capable and indifferent. That was discriminatory in violation of the ADA. I told Customer Service that their check-in is not ADA compliant. They didn't know what I meant so this is now notice to Spectrum. This is a grievance of noncompliance of discrimination and violation of the Americans with disabilities act. You need to fix this and fix this immediately as required under federal law.

This is truly a joke of a store. I've been here for probably 2 hours, I'm still waiting as i'm…read morewriting this so i'll be here for over 2 hours by the time i'm helped. I get it, it gets busy things happen. but the manager needs to get up and get on the floor and help. i sat here for an hour before he finally came out after a customer complaint, talked to them for like a minute then went back. like hello?? maybe stop scrolling on instagram reels and do something about the 20+ people waiting in line to be helped. also someone went on break in the middle of the rush. i don't understand why he thought that was a good idea or who approved that. 0 customer care. I genuinely don't know how their hiring process works or where they find there people. It truly takes a special type of person to not care and give such bad service. i get it you wanna go on ur break but I work in retail and you don't just do that. I've also seen other people wait here for 45+ min to return equipment then be told they can just go to ups. why couldn't they be told that initially??? i'd be livid if i waited almost an hour for absolutely no reason. The way this whole thing is set up is a JOKE. There is absolutely no reason for me to be waiting 2+ hours to exchange equipment which will probably take no longer than 10 mins. truly ridiculous store and company. being in here genuinely ruined my day. UPDATE---- The guy just came back from break and started helping someone else. I have been next on the list for 33 min now this is truly ridiculous and i will be switching my internet after this.

Do not, I repeat do not do service with Spectrum! Their rates keep increasing and when you go to…read morecancel, they keep you on this never ending loop of "let me explore more promotions". To the point of the girl saying "I'll be right back" and I said "oh goodness I hope not". They claim I called their department to find a better deal when I explicitly chose the option to "disconnect" my service. The line auto transferred me to the department to try and save their customer (me). But I was not going to stay. They asked about my cell phone bill, new bill with my new provider, usage and who used it's and so on and so on. I just wanted to cancel. They would not stop going through the "let me find you a better deal" loop. It was so frustrating. Their Internet service was ok. But they kept raising or changing prices for my Internet and streaming from when I originally signed on. They doubled it within a year.

Outstanding! It's such a relief to realize you called the right folks for the job. My husband…read morewanted a big screen TV to watch several boxes of DVDs his brother sent. They love talking about old movies. So we bought a 75 inch TV to wall mount, but had no clue how to wall mount a TV, much less one so big. Asking about it on NextDoor brought many responses, but we really wanted something professional. I called Modern Technology. They understood exactly what we wanted, what was needed, and said they would schedule two fellows to do it the next week. They showed up yesterday....professional in every way. From the trucks, equipment, demeanor, uniforms, knowledge, and ability, A few quick measurements, making sure I approved the correct location, my HDMI cables, etc. , Blu-Ray were OK and it was up and ready. They hooked everything up, tested it, ran through the connections....everything. My husband even commented afterwards, "Wow! You picked the right guys." What a relief to have it done, and have it done right.

I contacted MTS to improve my home network speeds. Our home now has several internet users and I…read morework from home until further notice - the wifi just wasn't cutting it and wifi extenders and mesh systems weren't delivering quality internet to all corners of the house. Tony was very responsive to my needs and listened to me about what I was looking for. We discussed several options, pricing, and expectations before settling on a MoCA network - something I wasn't even aware existed until he brought it up. Since I had already cut the cord from Spectrum, had existing coaxial wiring, had installed a HDTV antenna in the attic, and my home was a 2-story home, it made the most sense. I did some research and hooked the antenna up to an Amazon Fire Recast to free up more coaxial connections for later MoCA use. Tony provided some equipment options but recommended we use my existing wireless routers before spending more money - awesome news to hear! His installer, Eric, arrived on time and stayed until the job was done. Eric even worked to make the system a clean looking install and made a new connection closer to one of the desks for us. We did have one adapter fail after a few days (defective unit) but Tony brought out the new adapter personally and stayed to ensure it worked correctly. The price was reasonable and the results are exactly what I was looking for. I'll definitely call Tony back for any of my future home entertainment needs!

Spectrum internet and tv service STAY AWAY! they charge you for a full month even if your only…read moreinto your billing cycle for a day !! They change their bills monthly They Suck !!

I went to the one in the pavilion with an issue on my phone which I am still paying for, and the…read moregirl said, she didn't see anything wrong and told me to just pay it and get a new phone. I told her I didn't need a new phone and she nastally said she was just giving me options and I could get another line and pay for two phones. I told her I could not do that and she again nasty said, Well Man ther is nothing I can do for you, so I walked out. Never will I go there again.

WARNING: Sneaky "Bill Cramming" Tactics under "Free" Promotions!…read moreI am writing this review to warn my neighbors to inspect every single line item on their monthly statements. Spectrum is engaging in deceptive billing practices, specifically a tactic known as "bill cramming"--adding paid services to your account without your permission. A few months ago, I called to set up Internet and TV services. The sales representative told me I qualified for a promotion for a "free mobile service line for one year." I accepted the free line. What they CONVENIENTLY failed to mention, and what I never authorized or gave permission for, was that the agent snuck a paid monthly "Mobile Insurance/Device Protection Plan" onto that supposedly free account. Because I was told the mobile plan was 100% free, I didn't notice the hidden, unauthorized insurance surcharge for six months. When I finally caught the charge and called customer service to voice my concerns, things got even worse. Even after escalating the call to a supervisor, Spectrum flat-out refused to issue a full refund for the charges their own agent fraudulently placed on my account. They would only credit back a single month. Essentially, they got caught adding unauthorized fees to my bill and told me I could only have a fraction of my money back. Since Spectrum refuses to take accountability for their deceptive trade practices, I have officially filed formal corporate billing complaints with the FCC and my State Attorney General. If you are signing up for their "free" promotions, check your bill immediately. They will sneak unapproved charges onto your bank draft and then hide behind their "corporate policy" to keep your money when they get caught. Absolute scam behavior.

Honestly, I wanted to come in with an open mind and with some skepticism as to the current ratings…read morethis stores customer service holds. Unfortunately, I was proven wrong to the fullest extent of the word. Customer service is as nonexistent here, almost as much as the Doritos 3D from the early 90s/late 00s. There is no greeting whatsoever, regardless of age/gender/red/blue but at least the lack of professionalism is consistent! Was told to make an appointment, did, waited 40m and then asked the gentlemen behind the counter when we would be helped. Was told we were late and that contributed to waiting almost an hour; that more people would come in at 12 and then we would be helped. Granted, I was late about 3m so shame on me for taking too long. But the two reps hiding in the back room had nothing to contribute to the struggling reps on the floor I guess, but I digress. Being told to be patient for someone at 12, an HOUR later is still crazy. But hey! We were at least yelled at to sign in before anything so there's that! Do better, spectrum reps. I'd 100% understand if you guys had had a full day of craziness or if I was disrespectful, but a simple hey what's going on wasn't warranted to be told "just wait an hour and don't be late next time". Maybe I'm wrong, who knows!

We hired Satellite Services to install several TVs in our office, and they were absolutely…read morefantastic from start to finish. They showed up right on time, quoted a fair price, and delivered excellent service throughout the entire job. The team was courteous, efficient, and clearly knew what they were doing. Everything was installed cleanly and professionally, and they made sure we were completely satisfied before leaving. If you're looking for a reliable company for TV installation or security cameras, look no further. We'll definitely be using them again for future projects. Thank you! Capstone Construction Services

We have used Ronny at Satellite Services for years. He does our security system, TV and home…read moretheater. He is always very prompt, honest, does exceptional work and has great pricing no matter what the issue was. We recommend him to all our friends and business associates!!