If there was a button for no or negative stars, I would have clicked that.
This company is atrocious. Not only do they take over a week to come to the install, but they have a monopoly on this area and they know it. Thus, they think it doesn't matter that their customer service is horrid, that they bait and switch you when you sign up online, and that they charge exorbitant prices for just internet.
Their online chat people are rude, ignorant, unprofessional, can't understand the concerns presented to them (I have had to - over the course of three chats - reiterate the exact same thing to the same person over and over again), and appear illiterate.
When we signed up, we thought we were signing up for Triple Play with the 200 channels for $99.99/month. When we realized that we had the wrong package, we tried to upgrade. That's when I found out that they were charging us $149.99/month for a package that other providers have for no more than $100/month.
When I called to cancel services, I had to go through an automated computer to get to an actual person. Not a problem. Except that once the computer transferred me to an agent, it hung up on me. SIX times.
If it wasn't for the fact that Comcast is the ONLY internet provider - and, unfortunately, I can't live without my internet (literally, as I work from home) - in the area where I live, I would not be dealing with their toxic company.
I warn you people of Palatka, unless you have NO choice and absolutely NEED internet and cable, go elsewhere. read more