When I called for help hooking up my new monitor and webcam, JR was extremely pleasant and kind which put me at ease. Some of us born in the 1950's are not so tech savvy but JR did not give me any impression there was something wrong with me that I could not hook this up myself. He let me know Dustin would be calling me to set up a time to come by, which Justin did. Even though I was told Mondays were very busy, they kindly scheduled me anyway for Monday since that is my day off work every week. Dustin came right on time and was very patient hooking me up with the monitor and webcam, in addition to helping me with my printer, even putting the new ink in for me. Dustin also did not make me feel like something is wrong with me that I could not set this up myself. He also offered to take out the empty box for me. This is an amazing company and I highly recommend them! read more