I would love to hear from this company - I have tried all of their phone numbers, emails, twitter -…read moreand no response at all so far. Please get in touch about mutual client where you setup their network and have all the keys. Their toll-free number is disconnected and Google Street View shows an empty office? I hope this doesn't mean they have abandoned their customers who have installed/managed equipment.

Highly responsive and knowledgeable company. They have provided a wide variety of IT services for…read moreus, helping install wireless networks, perform site surveys, and provide expert IT consulting. Highly ethical, accurate billing, and trustworthy.

I purchased my last two computers from Castro Computer and was pleased with Raj and the…read moreinstallation process. Unfortunately, I had a recent power outage that rendered my NUC unable to turn on. I'm challenged with contacting them. Their website has no telephone number. I've been sending requests through the site but have not received a response in days. I found a telephone number on the net which refers you to a different tel number that circles back to the 1st number. Does anyone know anyone I can go to for help?

Raj is awesome- my hubby and I share the same Apple ID/iTunes account for our old iPhone 8 and we…read morehad some log in security issues since 12/30/23 and Raj was very reassuring and helpful and fixed the issues (he was booked but was able to squeeze me in for today) I will be having him update my old laptop soon

My desktop PC for work kept mysteriously crashing. It was extremely difficult to re-create the…read moreissue. After spending hours trying to solve the issue on my own, and THEN sending it to another tech who could not solve the problem, Tech in SF was able to fix it. Mike was very communicative, kind, and thorough in his diagnosis of the problem. I would work with them again, and I highly recommend them !

I am so happy with this company! My technician was Mike. He was calm, friendly, and I did not feel…read morerushed when talking to him. If you're in SF they will pickup and deliver for free, which is amazing! He diagnosed over the phone, got the battery in, then picked up fixed and delivered back same day. He also cleaned out the dust. He also showed me the battery settings and info and told me how to use the battery to keep it long lasting. For any women reading this, I felt safe letting him in my apt. No wierd vibes.

We highly recommend 24HourTek. Their professionalism, responsiveness, and positive energy have been…read morea breath of fresh air for our team at SNAC. After ending a difficult partnership with our previous IT provider, 24HourTek immediately restored our confidence. Their team communicates clearly, resolves issues quickly, and consistently goes above and beyond to keep our systems running smoothly. It is rare to find a partner that combines technical expertise with such genuine customer care, and 24HourTek delivers on both. We are grateful to have them as our new IT team and look forward to a long relationship built on trust and reliability.

The entire team at 24HourTek is fantastic. We've been using them for our computer support needs…read morefor about 4 years and have been very impressed. They help create viable solutions for our unique firm needs. They communicate clearly and the techs are friendly, knowledgable and helpful. We appreciate all they do to help our business run smoothly and efficiently.

My laptop couldn't connect to the internet, so I brought it here. Apparently, the computer was…read moreinundated with viruses and malware. He was able to clear the machine of all that garbage, and the laptop now works great. And it was done quickly (3 days) and at a very reasonable price. Plus he's a very nice guy.

Excellent, excellent, excellent! Brought in a 20+-year-old Windows 7 Pro all-in-one Sony Computer,…read morethat kept blowing a blue screen. I got the computer back with more memory, and the price to fix it was most reasonable for all the time and effort that he put into it. I wouldn't take my computers anywhere else; you have a good customer for as long as you are in business.

Huge shoutout to the all folks at Jones IT for making our lives easier by providing excellent tech…read moresupport for our entire team. This review is specifically for our primary IT consultant, Jamila Mohamed. Jamila is an absolute rockstar and handles all of our IT needs promptly and with such patience and attention to detail. She makes dealing with annoying technical issues a breeze. Thank you Jamila and team- so grateful for all the support!

I have had the pleasure of working with the team at Jones IT for some time now, and it is so nice…read moreto know I can come to them with whatever issue I have and it will be resolved in a timely manner, and with a friendly interaction. Recently Daniel helped me with a persistent laptop issue that involved several moving pieces, troubleshooting, and shipping, all with interference from my schedule, needing the laptop free at specific times for my job. He followed up regularly, helped me understand what the next steps were, and was kind as I fumbled a bit with terminology (this is not my area of expertise!). Thanks to the whole team to the support, and particularly Daniel in making sure I got my ol' workhorse figured out so I could get back to full productivity.

Had a great experience. I needed to replace my old imac, but didn't really need anything brand new…read moreand Azam walked me through different options that worked well for my needs. Big Thank you. I will continue to shop and get computer work done here!

For anyone looking to upgrade their tech - I had an incredible experience with Love Haight computer…read moreabout two weeks ago. I came in with a virus-riddled 10+ year old MacBook Air and Azam provided excellent service and upgraded me to a refurbished MacBook Pro in pristine condition. He took care of transferring all of my personal files and data securely. The experience was highly affordable, the prices were fair, and all of my questions were answered. I know I can always return for further support, which is so reassuring. 100% recommend. As a nonprofit professional always looking to support my community, it is reassuring that places like Love Haight exist. This establishment cares about the community, offers person-to-person support, and supports people without a big budget (like me!) in upgrading their tech and working towards their missions. Beyond grateful!

If I could give 20 stars, I would. I washed my iPhone X after a backpacking trip that had us going…read morepast poison oak, and I thought the waterproof rating would protect it (it did not, probably because I also used soap). I went in after the Apple store told me they'd do nothing to help me get a backup, and the best they could do was replace my phone with a new one for $600+, without any of my data. Anthony immediately gave me advice about how to attempt a backup, and walked me through getting an iCloud setup and attempting a backup. Unfortunately, the phone didn't stay on for long enough for the backup to complete. So he took it and removed all the water, then did a backup before attempting ANY other repairs as I had told him the most important thing was my data (I didn't ask him to do this - he just listened and understood what my priorities were). Then Anthony tested the phone fully and told me what other repairs would be required. All in all, fixed my phone back to perfect working order for much less than the cost Apple were going to charge, PLUS they saved all my data. Sweet Memory were reliable, quick to answer questions, and regularly gave me updates on exactly how it was going. Phone problems really ruin your week, but they made it much less painful. Thanks so much guys!

Excellent service. Brian at Sweet Memory was quickly able to fix my phone with little effort and…read morecost. Very helpful and friendly. Not the first time that I have used Sweet Memory with success. Dick