I highly recommend Tech Shield to anyone who has computer problems. Daniel, one of the owners, is extremely knowledgeable and easy to talk to. I consider Daniel to be a Computer Tech Expert. He's the guy that the computer technicians go to for help. I took my Desktop in to Tech Shield due to getting the black screen of death. Within 15 minutes Daniel assessed and confirmed that the computer video card was shot. The cost of parts and labor was much lower than what it would have cost for me to do it myself. Daniel really understood how important it was for me to get my computer back up and running. I picked up my computer the next day, and it is working so much better than it was before. The guys at Tech Shield are the Best!! Friendly, fast, and very reasonably priced. Tech Shield Staff & Service excel in: 1. Computer Technical Knowledge 2. Listening to the customer 3. Friendly, Courteous and Professional Customer Service 4. Fast Repair 5. Solid Professional & Thorough Repairs 6. Affordable Pricing read more

The guys over at Tech Shield are helpful, courteous, friendly, understanding, patient, considerate, pleasant and above all COMPETENT!. All things that a person in computer crisis needs! They were able to fix a broken hard drive on the MacBook I've had since 2006. The old girl is getting up there in years, but never once did they indicate there would be any insurmountable aspect of getting it back up and running. They replaced the hard drive, recovered all the data, put it all back on the new hard drive, and even updated my OS. Final price was just over $200. Dealing with these guys from both a technical AND customer service standpoint beat the Hell out of going down to the Apple store where you're over charged and worked through the system like cattle. I was treated like a human being, and they worked wonders on my computer. Mac and PC users alike should go to these guys first! read more

Scenario: I recently lost my job, my lease is up on my apartment, and what else could possibly go wrong?? My computer, my supposedly invincible iMac dies. Won't go pass a foreboding light blue screen. Tech Shied was near my apartment and I figured it was worth a shot. I like to think I have an integrity detector, and Daniel just exudes it. He was extremely thorough in diagnosing the problem, and narrowed it down to a fried hard drive. (I now serve as breathing testimony to the necessity of backing up your shit.. as in.. I wish I had!) When I got the computer back it ran perfectly. In fact it ran even better and was beautifully updated. I got it back in a timely manner with a feeling of assurance that the computer was going to serve me well for some time to come. Daniel answered all questions asked, and was very pleasant to deal with. I can't recommend him enough, and I'm sad there are only five stars to give. Note to Ambir.. To bring down a really great rating because you lost your prescription is not fair to Tech Shield. I'm sorry you lost it, but if I lose money or my wallet, I don't blame it on the place I left it. I'm just saying.. these are good people. read more

After brunch with friends I was walking home and past this computer repair shop. I thought of the dusty laptop that hadn't worked in about a year sitting in my bedroom. Quite inebriated I collected the laptop and brought it in, announcing to the person who waited on me that it stopped working after months of "pirating television and downloading porn." I was kidding (mostly) of course, and the nice man even helped me remove the thick layer of dust covering the top of it. No one treated me rudely for being so 'bu zzed' and such an early hour. The offered to run a free diagnostic, and a gentlemen near the back who could overhear us let me know that it would be at most 125$ I honestly thought my computer would never work again, but the next day they called me and let me know that it was riddled with viruses but the hardware was sound. They reinstalled the operating system and even threw in Microsoft Word which was oddly missing when I purchased the Dell. Indeed, it was going to cost $125. I planned on picking up my computer the next day, but was contacted by my credit card company and realized there had been fraud on my account. (No worries, all of the fradulent charges were denied) However, it meant that I had to wait 7-10 business days for a new card and was not able to pay for and retrieve my computer. No problem for Tech Shield. They stored it safely for me free of charge for almost 2 weeks. When my card finally came in I was so excited I showed up just 5 minutes after they were scheduled to open. They were open and quickly provided my computer which not only did they fix, but cleaned thoroughly. When I dropped it off the tech correctly described the computer as "covered in dust and spilt fluid." When I picked it up, it was like new. Actually loaded with a anti-virus program and word processor, which were missing when it was brand new. The store is clean. The staff is friendly and prompt. And I will never forget the words the man near the back called out to me when I was expressing my gratitude, "Hey, it's not like we're Best Buy." Thanks Tech Shield. read more

Very Disappointing Experience I had a very disappointing experience at the store, mainly through poor customer service and constantly being lied to. I was misled throughout the entire experience, which led to me being unable to use my computer for two and a half weeks. I DO NOT RECOMMEND THIS STORE. (Below is the event) I dropped a MacBook Laptop off with a broken/cracked screen on a Saturday. The person working at the store examined the laptop and said he knew what the problem was, and that it only needed a new screen/display. He went to the back to check if they had the necessary parts in stock, and, when he came back, he said they had the necessary parts in the store. He said that they couldn't fix it that day and they were closed on Sunday, but he said the computer would be ready on Monday. He emphasized several times throughout our interaction that the computer would be ready "DEFINITELY" on Monday. When I didn't receive a phone call on Monday saying my computer was ready, I called them and they said they were still working on it and needed more time. That was fine, so I waited a couple days. On Wednesday, I stopped into the store to see if my computer was ready. I had my receipt with me, showed them it, and asked about the status of my computer. They said they were still working on it, and that one of their employees was almost done with it. I left and waited another several days for the phone call. I came back on Saturday, a week after I had dropped it off, and asked if my computer was almost done, they said they were waiting for the necessary part to come in. I told them that the employee a week ago said that they had the correct parts in stock and said it would be ready Monday. The employee that day only said that the other employee was wrong and had lied. I left Tech Shield very frustrated, as I needed my computer for work. Another week went by, and I came in on Wednesday, 10 days after I had dropped off my computer, and asked about the status of the delivery. The employee said that he was waiting for the delivery and it would be delivered very soon, probably even that day (I stress that he said it would be there that day). Nothing happened, and I came back on Saturday to get my computer, whether or not it was fixed. When I went in the employee said that they delivered the wrong color screen (Silver as opposed to matte gray) and that he was expecting the correct screen to be delivered that day. I told him I didn't care about the color of the screen, I just wanted my computer fixed. I said that if they didn't have the correct screen by 5, they could just use the other screen. The man said that would be okay, and he would have my computer done that day. I said that was fine and left. They called me 10 minutes before they closed, saying my computer was ready. Obviously, I could not make it to the store in time, and they were closed on Sunday, so I had to wait until Monday to get my computer. I got my computer back a whole two weeks after I was PROMISED it would be ready. If they had been upfront with me and told me the part wasn't in stock, that would have been fine. I would have taken it to the Apple Store and everything would be okay. However, they constantly misled me and deceived me about the status of my computer, saying they were working on it when they hadn't even started it. It was a thoroughly frustrating and disappointing experience, and, if I could, I would give them zero stars. read more

Completely fixed my laptop for half the price of anywhere else and in less than a day! So thankful for the helpfulness and friendlessness of the staff. Found my new tech repair shop! read more

Friendly, knowledgeable, and helpful. I highly recommend Tech Shield Computer Repair. They are looking to help solve any problems and are fair on price. read more

This is my second trip here so my first experience could've been too bad! They replaced my hard drive at what my uncle said was a fabulous price. Unfortunately I got home and a few days later I realized the replacement was corrupt. I had some trouble scheduling with any sense of urgency him to repair the first repair though he did at no cost and upgraded everything and the second time it worked out great. read more

I dropped off my water damaged computer on my lunch break today and was able to pick it up newly fixed by the time I got off of work 4 hours later. As advertised I paid over $400 less than what Apple was asking to replace unnecessary amounts of hardware. Friendly service and clear communication as well made this former headache a breeze to solve! read more

I recently had to have my computer repaired the hard drive was no good, I brought it in to Daniel and he made a "mirror" image of everything on my computer and put it on the new hard drive and I received it back at the date promised. Daniel was a very nice and professional person, I will definitely use them again! Tommy read more

These guys will rip you off to get my apple laptop and mid 24in 2010 High Sierra. I asked the IT to fix my disk player and just set to factory reset no need to recovery. Charged $400 with even a broken apple imac And they said that you can't factory reset an imac... Guys run.... Obviously they don't watch You Tube or just bunch of scammers. These days just watch out your money is the interest not your interest to have your computer repaired by no choice. But I see brand new computers getting sold cheaper than the store. Wait didn't we just had looters in most downtown or IL shopping areas ripped off.. wink ;). And more interested in selling than repair. read more

Tech Shield SAVED MY LIFE! I'm a graphic designer and had six DEADLINE projects in the works when my Mac Mini completely crapped out on me. I was in a MASSIVE PANIC. With no time to spare I took my computer into Tech Shield. I was told my hard drive was taking its last breath and I needed a new one. My Tech Shield GENIUS calmed my nerves and assured me it could be done in a day. Throughout the day, my genius communicated with me several times to assure me that everything was proceeding well (he was SO responsive he completely kept me calm). True to his word, I got the computer back FAST and it is now better than NEW. AND the pricing was extremely reasonable (especially given that he'd SAVED MY LIFE!) I'm SO grateful to my genius at Tech Shield and if you ever have any kind of computer issue, RUN TO TECH SHIELD! read more

O, Daniel and friends at Tech Shield: thank-you, thank-you, thank-you. Whatever my notebook caught, it was very bad, but I was informed at Tech Shield that it was a simple fix, and was quoted a reasonable rate for the job. Whew. Then there was a bump in the road. It turned out that the virus was very aggressive and everything needed to be scrapped and re-installed to fix it. When Daniel called to explain this, he offered to back up all my files, install the newer Windows and anti-virus software for me, and -- get this -- stick to the low rate he'd already quoted me, even for all that extra work! Who does that?! What a blessing to have first-rate, generous nerds in the neighborhood. It's not like geek squad would have done something like that for me. If you're looking around for the best local tech support, your hunt is over. This is the one. read more

Great professional service! I had an old laptop repaired that I almost trashed because it was horribly slow and kept shutting down. It now works like I just bought it off the shelf brand new! I was able give it to my daughter for school. I also ended up purchasing a refurbished MacBook (my first) for myself and I love it. It's super fast with lots of memory which I need for work. Just the day before, I almost spent over $1200 on a new one. I'm so glad I didn't and decided to go to Tech Shield first. They literally saved me thousands of dollars on purchasing 2 new laptops. If you're looking for high quality and reasonable prices, this is the place to go! read more

I have gone to Tech Shield four or five times over the past few years. I am reasonably good at troubleshooting, but when i get stuck, I call Lotfy at Tech Shield. If he doesn't get things quite right the first time, I just call him up and he solves any remaining issues quickly and easily. I have absolutely no hesitation recommending Tech Shield. They are professional, friendly, and amazingly competent. read more

I waited for 4 days. They never called me back.I was never told specifically what the problem was with my laptop. As a result, it wasn't fixed and I got it back with one 4GB RAM memory stick missing. read more

My husband's computer (component on the motherboard was broken) and the owner of tech shield worked diligently to fix the problem. He continued to troubleshoot after problems arose and until the computer was in perfect working condition. This saved my husband from having to buy a new laptop. read more

This is the situation: - My MacBook Pro 2012 had a slightly stripped screw that needed to be taken out and replaced - The stripped screw is one that secures the optical drive cables on final assembly I called before swinging by to see if the tech was knowledgeable and skilled enough to address this common issue - a stripped screw. The tech who answered just said, "yes, yes, yes, just bring it in. The diagnostic is free". I visited the shop to see if they could help. This is what I had to deal with: tech opened the laptop and kept trying to get the screw out by using larger and larger screwdrivers to the point where the screw was completely stripped. He did this carelessly as he was helping other customers. When I asked him to please be careful with the MacBook (he was leaning on the machine with feast hand, particularly on a very thin copper line that is breakable), he got upset and pushed the computer back to me and said, "I'm not doing this. You fix it. I have a degree from MIT and I know what each resistor and capacitor does here." He then proceeded to criticize the solid state drive that was in the machine by saying, "I know those drives they will fail" (mind you, I've had this laptop for 4 years and it's worked flawlessly and the SSD is an OWC 3G SSD - this is better than most common brands) At that point the screw was completely stripped and he had done his fair share of damage. I asked him what I should do since he wasn't going to help. He suggested "cutting the plastic because it's a part I don't need" (WHAT!?!). At that point I left to a real Apple Certified and professional shop - Lapin Systems on Larrabee. The tech at LaPin took the stripped screw out in 8 minutes, charged $40, and replaced te screw with the same one from Apple. If you don't want your laptop damaged further and if you don't want to deal with immature staff, go somewhere else (Lapin was great). read more

I was so blessed to find Tech Shield. I walked in with no appointment and they were so professional and caring. Within 24 hours, my Macbook Air has been transformed and revived. Pricing was reasonable. This is such a better and more personal option than Genius Bar. read more

This place was great. I recently had my computer reinstalled at tech shield. After I brought it in, I was called about two days later by Daniel to tell me that one of his techs has finished the installation. When I brought it home I was having some problems installing my printer. I called again asking for help daniel offered to come by my place but said he couldn't until after work because he was alone at the store. That night he came by around 8pm and installed my printer and also answered some other questions I had about the repair. I wouldn't have expected him to come on his own free time but this young kid was great. when he explained everything he didn't use any technical terms and made everything easy to understand. I would highly recommand Daniel and the whole Tech Shield team. read more

The port where the charger plugs into my computer was loose so I wasn't able to charge my laptop. I brought it into Tech Shield and was quoted 3 hrs and $130. It was actually ready in 2 hours and cost $120. The repair is covered under warranty for 90 days and the service was great! I would definitely recommend! read more

The guy who runs this shop is an absolute wizard!!! I took my water damaged MacBook Air in and three days later is was fixed and working better than ever. The cost was by far the most reasonable of any computer repair shop I have ever been to and the service was second to none. Tech Shield has my business as long as I am in the City. read more

Tech Shield was so-so. My computer was pretty messed up, but they underestimated the amount of time it would take for it to be fixed. It started out as 3-5 days and turned into a month. I spoke with them almost every other day, sometimes more, and constantly checked the price. I was quoted at $330. I checked every single day, even the day it was due to be picked up. They assured me it would cost $330. When I showed up, they gave me a non-itemized receipt for $390 and explained that it was taxed. however, that would mean $60 tax! When asked they told me something about different parts. This would have been fine except that no one ever told me, and there was no itemized receipt to back up what they were saying. Frustrated, I spoke up and asked why I wasn't informed. Eventually, he ran my visa for $375, which is better than 390, but not as good as 363. It's not so much about the money but more about the principle. I feel screwed overall, and taken advantage of. read more

This is the absolute worst tech service I have ever received. I went hoping to receive a quick repair to my iPhone display, which was damaged in a drop. Little did I know that I should have taken the time going to the Apple store first, even though it would have put me at a time deficit. First of all, the place is a mess with strange art piled in corners, and other miscellaneous junk scattered throughout the space (should have been my first red flag!). Second, when he opened my phone to assess the damage, I was told that a secondary part was "loose" and needed to be replaced. He quoted me $165 for the display and secondary repair. I declined the offer, as I didn't trust his diagnosis. Later, at the Apple store I was told that the secondary part was not loose, but in fact cut. The Apple staff told me its cable looked as if it had been precisely severed as if done professionally, rather than damaged accidentally and irregularly in the drop. Apple quickly repaired my display and the other damage done by Tech Shield for less than Tech Shield's quote. In conclusion, Tech Shield has at least one despicable employee in the habit of intentionally damaging customers' electronics, and swindling them out of their honest money for the repairs. Do not ever go to this shop! read more

I took my damaged laptop in, which turned out to be unfixable, but they built me a fantastic new one, transferred all my data, passwords, accounts - everything, so it was ready to use as soon as I picked it up. I run my business from my laptop so that was huge and it helped me avoid further delays. Plus they're friendly and i got a fantastic deal. Definitely recommend. read more

I have given no reviews to anything else ever so the fact I'm making the effort to review this place speaks volumes. So my Mac was doing this annoying thing where it would spontaneously reset if you bounce it a bit. Lotfy not only fixed it, but he also removed all the malwares my laptop accumulated, replaced the screws, and gave me a discount because I'm a sad, broke college student. One hour after giving this wizard my laptop I have a less movement sensitive (and less dying overall) laptop and I'm extremely satisfied!! read more

The power went out in my house and my computer would not start. Apple said they would NOT repair the damage because I have a 2008 IMac. I found these guys on yelp and brought my computer there. An hour after I dropped it off they called me back with a diagnosis (which was free). I needed a new hard drive and it took them about 1 day to fix. They installed a new hard drive and recovered about 100 gigs of data from the damaged hard drive. They were very friendly and informative the entire time. This was not expensive at all and obviously much cheaper than buying a new computer. I would highly recommend this place to anybody experiencing computer issues. read more

We've had consistently very good experiences here. Earlier this year, they fixed my computer when it was blue-screening at start-up. They installed a new version of Windows to replace the original installation which had twice become corrupt. I think it would have cost me more just to get a new Windows disc at retail price, on top of which they saved all of my files. Later this year, when an update screwed up Windows, they fixed it again for no charge in under 24 hours. We've always found the people to be pleasant and polite. It's been great to have this place within walking distance. read more

Burak is a genius! He saved our non-profit from our tech woes with our Ricoh scanner. Very personable and helpful! We will definitely work with Tech Shield again! read more

These guys were awesome! Helped to recovery the data on my corrupt USB flash drive. Highly recommended!

This place is pretty cool. It's more like a computer hospital than repair shop as individuals are always staggering in with cracked screens, software questions, and other emergency computer problems. Burak is always helping someone and educating people. Very knowledgeable and capable guy. We're hell on computers so we've been in here frequently getting our cracked screens and other cosmetic issues fixed and then Tech Shield just put back together my old school white mac book which Apple wouldn't or couldn't fix. Tech Shield put in a new hard drive and now it runs super fast. Reasonable prices and great service. They also have resale laptops and other stuff for sale. Great place if you have computer issues, and who doesn't? read more

This place is great and not just because it is just around the corner from where I live. I was having issues with my laptop and wasn't 100% sure what was wrong with it. I saw a sign that said they will diagnose the problem for free so I thought I would give it a go. Within an hour of dropping it off I received a call from then letting me know the issue and that it would be fixed with an a half hour! Only cost me $35! I would highly recommend their services to anyone with computer issues. read more

These guys fixed my sick little laptop fast! I dropped it off one evening, they identified the virus and suggested a fix the next, and I picked it up the day after that. Great! read more

I cannot speak highly enough about the excellence and fast turnaround of technical service, personal and professional attention by staff and their pro-active home support when I needed additional assistance in connecting my blue tooth keyboard which they repaired. The staff were extremely patient and accommodating of my limited technical knowledge as a senior citizen and guided me through the process of restoring my bluetooth keyboard. I am grateful for their support, will recommend them to friends and colleagues and will not hesitate to return for any other needs. read more

Tech Shield although they couldn't help me with the problem I was having they did try their best. I got my SSD drive and power supply today. Seems the information we exchanged for some reason was not correct. They did try their best and did not charge me for a problem they could not fix. If in the future I have a need for their type of service, I will come back to them. Yes, I do recommend this business. read more

This place is great! I have been dealing with an old sony vaio dinosaur machine for a while. I usually can fix it on my own and get it to at least start working. However, this time I could not. They are right down the street from me and I have walked by there several times. I was afraid, like any place that they would over charge me and tell me I needed more done than the normal. I am a blonde and a girl so you never know. Thankfully, I do know a thing or two about computers :) However, they were more than friendly, willing to work with me and gave me a great deal!! They even saved my documents on a cd for back up and had it done in less than 24 hours. They called me as soon as they opened. Its up and running and working faster and better! I now know where I will go the next time I need anything done or to buy a new laptop! This place is great - highly recommend!!! read more

Great place and amazing service. I'll never go to Best Buy again to have work done on my computer. Daniel gave me great advice and walked me through how to deal with my dying computer. I plan on using them in the future for all of my computer tech needs. Thank you Tech Shield!! read more

I asked this place to put together a custom-built computer. They said sure, no problem, it'll take 3 hours and we'll have it done by Tuesday and we'll give you a call. Tuesday comes around and they haven't called, so I call to make sure it's ready before I go pick it up. It's not. Part's not in yet (did you have it overnighted? No? How did you expect to have the computer built by Tuesday if you knew the part wasn't supposed to get in until Wednesday?). So the new date is Thursday. They'll call. Thursday rolls around, no call. Turns out the part didn't come in Wed. as expected or Thurs. because the UPS guy never showed up. They'll get the part on Friday and the computer'll be ready Saturday. I tell them to please, please call on Friday if there's no part (as I will BRING them a part to use on Saturday). No call. All must be well, right? Saturday: computer's not ready. Shocker!! UPS guy never showed, and he's on vacation and the store doesn't have the replacement UPS guy's cellphone number. Did they call UPS? No...they didn't think to do that. Brilliant. Why didn't you call me on Friday to tell me the part didn't come in? Umm...I was out all day...and I didn't think to tell my co-worker to call you...sorry. Well, do you have any OTHER parts you can use? No, we don't. (The part is a computer case they ordered off the internet, by the way.) If I BRING YOU a case that you seem incapable of acquiring yourself can you build the computer Sunday? Yes. But not until Tuesday because we're closed for the holiday. How about a discount on parts or labor or something to keep my business? Sorry...we weren't really making much money off you anyway, so I can't give you any discounts. (Seriously. They said that.) Guess you get what you pay for. Which in my case was nothing, since I canceled my order. Basically, this is a tiny shop with no concept of customer service and no concept of accountability. (Seriously? Your UPS driver is on vacation?) read more

I have been here a few times, and always with great results and happiness. The owner has proven to show tremendous expertise and skill in repairing computers. My main computer I bring in is my cherished MacBook Pro 17 inch from late 2011 which I have had souped up a bit over the years. Over the years I have brought it in to replace the monitor which I accidentally damaged when I grabbed the display too hard and long while trying to close it since the light bothered me as I was half asleep wanting to sleep, and the laptop lid was just barely in my reach as I lay down. Big mistake. More recently I, for some strange reason, tried to clean my laptop's keyboard with a mixture of liquid soap and water, but too much liquid soap seeped through and hours of putting my keyboard upside down attempting to dry it out was useless, as the soap just deteriorated parts of the motherboard. Big mistake. Somehow the owner managed to save the most of the motherboard and make the necessary changes. A true miracle. I had brought the laptop into the Microcenter first and explained my problem, the repair tech said there was nothing he could do, and that the motherboard was dead before he even was willing to look at it. The owner really is a wizard as someone mentioned in their review. Another time I brought my laptop in to add a new 2tb HD, which he helped inform me about before installing. They also asked to help make updates to my OS while they waited for me to pick up my repaired laptop; free of charge of course. The staff has always been very friendly and helpful. The cost of repairs/installations seemed great. The location is close to an intersection, so you can find temporary parking easy with hazard lights on. There's a coffee shop right next door. They used to have an old dog there roaming around that was owned by one of the workers. I brought my dog in there once before. All in all, great experience with excellent service and results. Stellar knowledge and friendly service. read more

I was just looking for an ethernet cord when I stumbled upon Tech Shield and was soon to find out that these guys could help me fix the broken LCD screen on my Apple. They were SO friendly, extremely accommodating and the end result was nothing short of perfect. The turnaround time was quick and I was able to get my screen fixed at 1/3rd the cost of what the Mac store had quoted me! I would definitely recommend these guys to anyone with a computer debacle! read more