TLDR: Richard was very flexible with drop off and pick up times. He gave a thorough diagnosis and…read morewas able to identify the issue. He gave a realistic assessment of cost to fix versus value of the item and gave an honest recommendation. 5 stars. Rain or shine Richard is always in. During the crazy 2 weeks of rain, my son's computer stopped working. Richard was still working helping businesses with their network failures through the storm. Always good to call ahead and he can work out time to meet if necessary. Reasonable pricing for both labor and parts. Easy to understand explanation. My son's laptop is an ASUS Vivobook 14, model number X1404V. He claims it isn't charging despite it being plugged into the laptop charger. He's tried at different outlets. We tried getting a replacement charging cord and that didn't work, so it's for sure something with the computer itself. We spoke to Yoda at Gadget Guyz about the issue and he let us know it will require bench work and gave a referral to Easy Computer. Dropped off on Tuesday for diagnosis. Results of diagnosis on Thursday. Richard confirmed that there was at least one bad component in the motherboard, so it would require a full motherboard replacement. A motherboard replacement would require dismantling the entire computer and replacing it and putting it completely back together. For a motherboard replacement they are not done in-house, they are sent out to New York. Parts alone would be nearly the cost of the computer brand new. Labor and to send out would double it. Picked up Friday. Richard gave a good recommendation on next steps. Consider if it was still covered under warranty, where I purchased it, what would be covered. He was very sweet to work with.

awesome. quick and helpful. If you don't understand, they truly help! Richard was a real help, I…read morereally needed an expert. Thank you!!

I didn't need to use any of Cowabunga paid services. There was no issue or service needed on my…read morelaptop when I went in to see them. The issue was my lack of understanding. Cassie was so gracious and kind and took the time to explain the set up to this kupuna and didn't charge me. In the future, if my laptop needs servicing, without hesitation, I will call upon the services of Cowabunga.

Cowabunga is absolutely the best computer repair/service company in Honolulu. More specifically,…read moretheir computer engineer, Elijah, is a cyber-tech genius at solving problems. I was totally stumped and he came to the rescue and solved my issues very quickly and remotely from his office. Cowabunga is worth every penny I pay to them in my monthly retainer fee!

I worked with John White over ten years. During that time, I have asked John to test my computer…read moresystem and test my applications many times. I've had some emergencies twice. Since these times, I have found him to be reliable, trustworthy and easy to talk to. He has been upfront as to things to whether he is the expert or he's not. He is reasonable to his prices, in fact, I find he is MORE reasonable than others that are his field. I found him by going through some terrible people that had limited knowledge. I learned of John by chance and was I glad!

We all have computers, and when they break, we all ask: "Do you know anyone who fixes computers?"…read more"Yeah I got a guy." I'm happy u i say I found my guy at SOHO. John is a friendly knowledgeable expert on Mac and PC repairs. We had both a desktop and laptop go down within the space if a week. John was quick to give a quality diagnosis and recommend the right repairs. He provides helpful advice, like upgrades to hard disk drives, which my PC really needed. His prices are very competitive and he provides great value in a short amount of time.

Victor, my buddy, my pal, my dude…read more.. A general rule of thumb in regards to human decency: when you are wrong, or when you cannot do something you thought you could do, say so. Own it. Be real. Do not try to refuse someone service or return someone a laptop they thought you could repair for a nonsense reason that doesn't even apply in this situation. You couldn't fix a laptop? That's fine, but don't pull the BS you did with me and say it's due to my 'unpredictable behavior' that you're 'not comfortable' with holding my laptop you couldn't fix. I had a similar incident with TCA Wireless where I brought my phone in to be fixed due to a busted digitizer. They admitted to me that even after replacing the screen 5 times the phone still acted buggy. They were very apologetic that they couldn't fix it, and I understood and paid them for their attempts to try. That is the difference between them and you. You couldn't even look me in the eye when you handed my computer off to me. You didn't outright admit you couldn't fix it, and you didn't even apologize for your own unpredictable and ridiculous behavior. Because I wondered if you'd be able to pick up the charger from me that day? Did I demand you pick it up from me that day? All it was was just me thinking maybe you might be in the area and I could meet with you wherever was convenient to drop it off. I clearly specify that I didn't expect you to pick up from me that time, or even that day. And I apologize for the misunderstanding. But you, whether because of anxiety or just plain flakiness, decide to be so unprofessional that instead of just owning up to the fact you couldn't fix it, you want to try and blow this up to make it seem like I threatened you or made advances to you, or that I was being demanding. I was being nothing but lax and you decided that because my laptop was a lost cause you could act this way to me. On top of that, "unpredictable behavior"? You are dealing in a business full of unpredictable accidents and mishaps, and with technology, of all things. If this kind of thing is enough to make you uncomfortable, maybe you shouldn't be fixing computers. Let me be clear to the rest of Yelp: I am NOT saying you shouldn't stop giving Victor work. By all means, do so. Perhaps he's the closest to you, perhaps you want to see if your problem is something minor that could save you money and the hassle of finding a company that repairs computers for more. Do with your money what you feel is best. But if he pulls this unprofessional, unpredictable behavior with you, don't say I didn't warn you.

Called for basic info for installing software ,could not have been any more helpful ,He has an…read moreopening in 2 days ,might not be able to wait ,But as customer service goes very helpful , This is why he gets 5 stars ,Thanks Victor!!!

I touch bases with Tech Tronic solution as there are a lot of others which are not so reliable…read more Brandon came within the hour and troubleshot my printer to perfection. He also assured me that he would come back if there was further problems. I didn't know his price was more than fair and he did an awesome job. Would I recommend this company? Most definitely! Thanks Brandon and. big hug.

Willing to help even over the phone and super knowledgeable. Incredibly helpful and cares about…read moretheir service and consumer.

Took my MacBook Pro here a little over a month ago to get a diagnostic. I needed it expedited which…read moreis why I didn't go to apple so he charged me about $650 to tell my data isn't recoverable. I told him to put it back together and I'll try apple. I finally took it to apple the other day and come to find he left everything disconnected internally. He only secured the corners to hold it together and left everything else inside loose. The nice guy at apple gathered all the loose stuff for me inside and told me to never go to his place ever again. Very unprofessional I could tell he was not happy when I told him I didn't want him to work on it anymore. DO NOT TRUST THIS PLACE.!

When my laptop started suddenly freezing up on web conferences, I looked around and found Dave at…read moreCinematic. I took a chance and called him. He basically diagnosed my problem over the phone; I needed a new extender! Instead of recommending some high priced item, he sent me a link for a reasonable mesh system, that he thought would work well for me. I bought it from Amazon and notified him when it came in. Today, he came to my house, and, in just and under an hour, set the entire system up in my living room and in two bedrooms. He walked me through everything I needed to do to get going. It works like a charm! He's a great guy who is reliable and knows his stuff! Very reasonable, too! I will definitely call home with any future computer/network needs,

I have to say that I am fearing the worst. On May 25,2026 ( not having HAD any issues for quite a…read morewhile, after NOT being able to get a response by phone or email I drove down to where Cinematic Computer USEDTO be at the Lutheran Church - his office is now something else, I know he has had medical issues for some time and am worried that his having "disappeared" is NOT a good sign. Hoping for the best. 5/22/26 : UPDATE to my "Just made Post! SCRATCH MY PRIOR POST PLEASE .... i just now got a PHONE CALL from Dave ( who sounds VERY healthy and happy ) and ready to help (and due to my stunned reaction on my FIRST post - I couldn't even REMEMBER what my 3 issues are! I told him I will contact him in a bit ( once my mind starts working again!) with a update on what help we need.

Spoke on the phone with owner Stuart who contacted me promptly. He was professional, polite and…read moreknowledgeable. Easy to talk to kind of person. We also communicated via text messages. Stuart even suggested things to try. My mini desktop computer screw was damaged and couldn't be removed. I also was going to have him install memory sticks I bought. It was ideal that he provides on-site services. Stuart quoted me a total cost for hourly labor and travel time. We setup an appointment for the following afternoon. However, just so happened I ran into an acquaintance while I was out shopping who offered to help me with my computer predicament. I texted Stuart to cancel our appointment and explained why. I didn't get a reply of acknowledgement but assumed he got my message. Should I need computer services again, this is the company I would call.

I have been using Stuart for some years now and he has never let me down. He is quick and…read moreknowledgeable and fair priced. For an annual fee, he tunes my computer and helps me when I need it. I highly recommend him.