Just wanted to shout out Desiree at Team Chevrolet for helping us purchase our new car. First of all she provided a virtual tour of the vehicle which was short but really helped to preview the car before we got there. When we met with Desiree, she was very friendly, personable and helpful. She went out of her way to make sure we got what we needed. Even though she admitted she had only been on the job for three months, she did not hesitate to say she needed to ask her manager something she didn't know. She was very up front and real to us. Thanks again Desiree for making our buying experience at Team Chevrolet very pleasant and satisfying. read more

Revising my review from "dishonest" to "good intentions." I recently purchased a 2017 Mazda 3 from Team Mazda. After lots of research, the deal they were offering for this car was definitely far better than any other Mazda dealership in the Bay Area. I've now had the car a little more than a week and absolutely love it. My original review here was "dishonest" because the salesman I worked with made many promises that were never kept. The straw that broke my back in this process happened just after the sale, when I noticed an issue with the car, and the salesman said "I'll take care of that" but then I later discovered the repair would not be covered and the cost would be coming out of my pocket. My life certainly hasn't been easy during COVID, I need this car to be able to work, and this additional hit financially was going to cause me lots of problems. I'm revising this review to "good intentions" due to the followup conversations I've had with Team Mazda since writing that review. What I learned is that the salesman I was working with did sincerely want to follow through on his word, but was not checking with the other departments for approval first. I know this salesman went out of his way to make the sale with me (even drove the car to me - an hour away from the dealership - for the test drive), and I can honestly say I really enjoyed our conversation on the ride back to the dealership to officially make the sale. It was really unfortunate that he didn't check with other departments before making me promises he couldn't keep because that tarnished my overall experience. After talking through the miscommunication, Team Mazda is covering the cost for the repairs. I honestly was not expecting them to follow through on it, but I'm impressed with how their leadership reached out to make things right. They do sincerely want their customers to feel good about their experience, and that was evident in the followup they had with me. All in all, I am very happy with my car, and I know I got a great deal. I think things could have been handled better initially, but we're all human and in the end Team Mazda did step up and made me feel much better about the whole experience. read more

Team Mazda - Used 2017, but looks good as new! - Auto Repair Near Me - Vallejo, California

Dominic at Team Mazda in Vallejo is a Master at customer service. Or maybe it's better to say he could teach a master class in it! He took care of several customers ahead of me, had his team briefed on my issue before I brought my Mazda in, and made sure that everything was taken care of without ever asking for anything in return including a sterling review. Which I am giving him now because of his incredible work ethic and service. Mazda has a supreme product and with this team in Vallejo, they add supreme service! read more

I have no idea what happened to this place over the years but if you have to have your car serviced, run and don't look back. With everything going on with Covid-19, you would think they would car about the customers have. Not only won't they return my phone calls but they won't even live up to their promises. If I could give them a 0, I would. My car had that I bought from them had an engine oil leak and my dash notification lights were staying on. I took it to them to have them repair the issues and have them services as well since I did buy it from them many years ago and they always use to service it. They contacted me after they found the issues and informed me of the cost to repair and I had no issue with it since they didn't find anything else wrong with the vehicle, so they claimed. My wife picked up my car a week later and they claimed that the car would run like new, she paid and drove away. When I got home, she informed me that the car dash lights had gone back on and that the car wasn't driving correctly. I was confused, we just spent $2,400 fixing it. I called over and over again and no one would return my messages or even contact me. After a week of this, I finally drove up there to speak to them in person because I couldn't use my car. The car was not operating. They tried to convince me that my car didn't work now because the flushing of the transmission caused my car not to operate anymore. What? Having you change and flush the transmission fluids caused the vehicle not to operate? I paid for services and for you to check my car before you performed any service to it. You didn't find anything wrong with my transmission and there was nothing wrong with it when I brought it in. Yet you want me to believe doing a transmission fluid change and flush is the reason why my car is no longer operational? Come on. But if that wasn't insult enough, Shyanne Marie West (ID: 689075) told me they were sorry for making me spend so much to repair the car. That they would credit me the $2,400 towards the purchase of another vehicle, she lied. I drove there to find out that she wasn't even there for our scheduled appointment and no one at the dealership knew what I was talking about. I texted her and called her for the last three weeks and not one response from her. I even texted her asking if she was going to honor what she said and she has not even had the courtesy to respond with a no. I'm not only out $2,400 but I'm out a car and during these times as an essential worker, it's sad that a dealership would take advantage of a customer. I decided to take my business elsewhere and I spent my $90k on a new car a Audi of Marin instead, they value their customers. read more

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First of all, I have to say that owning a used 2006 Mazda 3 for 1.5 years has been hell. I bought this car at 103K miles and 10 years old. You do not have time for the whole story, I assure you, but these cars are terrible! I learned that mechanics have a VERY difficult time working with these cars which is why I took it in for a diagnostic to Mazda in Vallejo. I booked an appointment. Drove 20 miles the night before to leave the car and left it an entire day for a GOOD diagnostic. I arranged a ride to and from work. It was a hassle. When I went to pick it up and I asked for the diagnostic they LITERALLY gave me the result of a code reading that I can pull in less than 2 minutes. I was livid. I didn't want to take it out on the service rep because she is not the tech but I was pissed. I picked up the car and paid. I couldn't just let it go. Having been to hell and back with this car this was the straw that broke the camel's back. I wrote a bad review here, not sure if it's related, but someone called me asking me how things went. I let her know that I was not satisfied. I talked to about 4 people, with the fourth being the service manager. The second person I talked to, had the nerve to try to sell me another car. Really, this car has been junk and you think I want another one??? He tried to buy my car and told me they would auction it. A car that I have owned 1.5 years and have had nothing but problems with would be passed on to the next victim. Exactly what I expect from a shady dealer. I called back, asking for a manager and left a message. After talking to 4 people. My conversation with the service manager was something like this "The diagnostic I received was a joke. Your tech pretty much gave me a code reading I can get in under 2 minutes." He said "I can't give you a refund because he test drove your car for an hour." What?? Who test drives cars for an hour to diagnose? Initially he didn't want to agree to a refund but I was a pit bull. He tried to tell me "Oh, its because your car has 100K miles, oh it's because it's used, oh it's because it's older." I said "I've had Hondas that are 150K and more than 15 years old!!!!" It became pretty clear that he had not taken the time to even talk to his tech about how he diagnosed my car. He didn't even know what my car's diagnostic was. Once that became clear I was LIVID and told him "How is it that you don't even know that (my car's diagnostic)!? HOW??!!" He said he would go get more information. He went and talked to his tech. This poor man after nearly getting cussed out by me because I was so mad, I'm sure didn't want to talk to me anymore. He replied to an email I had sent days earlier. He pretty much told me what I already knew from my code reader and You Tube that in order to test the part(s) they told me were faulty, they would have to drain the transmission fluid and get in there. He said "That would cost you $800 dollars so we stopped at $165." So, yes, they really did want to charge me $165 for a 2 minute code reading that I know is wrong from struggling with this car for a year. He gave me a refund. Hell would have turned loose if he did not. In conclusion, stay AWAY from Mazdas. They are mechanical garbage and the average mechanic has a difficult time working with them. This dealer totally fits the stereotype of dealers. They are full of BS and just want your money. You pay for customer service, lots and lots of phone calls and complimentary drinks. I needed a competent technician not a bunch of BS. I've owned used cars for 20 years. Mostly Hondas, and this Mazda just can't measure up. I have dealt directly with techs and asked follow-up questions. This customer service crap is just a bunch of noise. read more

I don't know about you but buying a car always gives me the most anxiety! You think of car dealer that you see in movies. Pushy salesmen, won't let you leave , etc? This was absolutely NOT the experience we received at Mazda. Shawn Oliver was our sales person and what a great experience. Shawn was so easy to work with. We were returning a lease CX-5 and ended up purchasing a CX-9 which we really wanted but not sure if it would work for us. He was able to get his hands on the exact one we wanted, in our price range, and had it delivered to our door. Due to COVID we wanted to handle almost everything from home which he made possible. We just came into the dealership to sign all the paperwork and the car was at our doorstep the same evening! Thanks you Shawn and Team Mazda! read more

Loved working with Tina Kester!! She sold me my first car at an amazing price, walked me through a lot of the process & was willing to meet me half way so my family & I didn't have to make a 3/4 hour trip! Absolutely in love with my car & definitely will be sticking with Tina in the future, my family & I absolutely recommend her! read more

Team Mazda - Auto Repair Near Me - Vallejo, California

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Kai Mendoza at Vallejo Mazda is AWESOME! It was my first time buying a car and they were so helpful and patient with me. All my questions were answered clearly and thoroughly. They found the perfect car for me that fits all my needs, I LOVE my new Cx-5! Dale in finance was also very fast and efficient during signing, took less than 30 minutes! Definitely would recommend!! read more

Team Mazda - Love my new Cx-5!! Thank you Kai Mendoza for helping me find the perfect car for me!! - Auto Repair Near Me - Vallejo, California

TLDR: How car buying should be. Jonathan, Nathan and the DGDG family have changed my mind on dreading the car buying process. Buying with DGDG is transparent. The numbers are what they are. There is no scheme, just which car do you want and what options / services do you want to add. When I reached out to Team Mazda about a car (2022 Mazda 3 hatchback 2.5 turbo premium plus) they had on their website, I sent to Nathan Merrill. Within 10 minutes of initial contact, Nathan had sent me a page with the car I wanted, the out the door cost, price break down, and several financing scenarios. We scheduled to meet the next day to test drive / finalize details. The day of the purchase was conducted with a Jonathan Shirar due to Nathan having a personal emergency (the handoff was seamless). All the details of the deal that I had discussed with Nathan had been properly transmitted to Jonathan. When I arrived, the car was ready for me to have a look / drive. When I signed the documents, the numbers were in line with what Nathan had initially quoted. Additional items like extended warranty / service plans were offered but not forced onto me! After the car purchase was complete, Jonathan did a final walk around of the car with me to spot any issues we might have missed and sat me down to demonstrate all the connivence + safety features. I truly feel the DGDG slogan "be happy" after my experience with Jonathan, Nathan, and DGDG. read more

Team Mazda - 2022 Mazda 3 hatchback - Auto Repair Near Me - Vallejo, California

Team Mazda in Vallejo is a go to destination if you want good service and peace of mind with your vehicle.

Team Mazda in Vallejo has good customer service has very good customer service. I would recommend them to family and friends.

11/24/17: I came back to get my car detailed today and they took their time with it. I was very pleased when I got my car back she was perfect inside and out! Thank you samir and who detailed my car! While I was waiting I went to the service department to purchase wheel locks. I was greeted and offered a bottle of water which was nice. I was helped right away. The part was not in stock but they ordered for me and gave me a complimentary microfiber towel an spray because I had to wait a while for them to figure out if they had a part or not. I didn't mind waiting since my car was being cleaned, but I appreciated this because it shows they care about their customers time. I'm really impressed with the quality of customer service they have. It was truly a pleasure. SAMIR IS THE MAN! My car was totaled due to theft and I was not excited about purchasing a new vehicle. I wanted a very specific car that Team Mazda in Vallejo didn't have on their lot. Samir went above and beyond to get this car for me with short notice. I had special circumstances and Samir as well as Jason were both very understanding. Samir was so easy to communicate with and got back to my emails so quickly and same goes with phone calls and texts. When I got there the paper work was mostly ready. It was painless. I got a great car for such a great price. I didn't feel pressured and all my questions were answered. FIVE STARS FOR THE CAR BUYING AND PAPERWORK EXPERIENCE. The ONLY reason this dealership is getting 4 instead of 5 stars was the cleaning done on my car. There were a lot of spots that needed to be wiped that I had to point out. The guy who cleanedr it was very very nice and and receptive. He was more than happy to fix it which was great. And upon arriving home, I noticed more spots on the roof that I might need to clean myself. No big deal it was probably because I was there until closing and everyone wanted to go home. I get it. Overall awesome experience. Will give them great reviews for the survey. I 10/10 (not including t the cleaning job) Will be coming back to get my car detailed but how much they care for their customers shows. I appreciate you guys! Updated 4 stars to 5 stars! read more

Team Mazda - Auto Repair Near Me - Vallejo, California

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I have not actually been to this dealership. I currently am in the Vallejo area for school and received a few recall notices for my vehicle. I have tried using their online services to schedule an appointment but however was unsure of which service package to select. I then used their online chat system in which the operator was unsure as well. The online operator proceeded to obtain my contact information and relay it to someone within their service department to contact me -- that was 2 weeks ago. So I tried again 1 week ago to use their online services to schedule an appointment since no one ever called me. The online operator said that they would need to check their inventory if they had the parts and someone would contact me to inform me of that inventory status and schedule an appointment. No one ever contacted me. Now bring us to current time (3/9/18 - Friday), this is my 5th time this week trying to contact the services department to schedule an appointment. I have left several messages and missed 2 calls. 1 in which I was in class and an hour had passed, I tried calling back and no one answered within the service department and was transferred to some sort of out source in which I again had to leave another message with. The 2nd call I had missed, I called back within 5 minutes but yet again only to leave another message. This has become an extremely frustrating game of phone tag. They must not want to schedule any appointments. I'm not sure how people do it Update: after calling 8 phone calls, I changed my approach and requested to speak to someone directly. The individual was able to schedule me for my recalls however unable to answer my maintenance service needs and would need an advisor to contact me. I asked what time their department closed, 6pm. It is now past 6pm and no one ever returned my call. Great. read more

Thank you very much for your excellent job! I love Team Mazda! They are quick and very efficent! Highly reliable and easy to schedule appointments any time! Thank you again! read more

We just drove through the lot because we were in the area and I was looking for a used Mazda 3. We saw a beautiful 2020 Mazda 6. Yep, more than I wanted to spend, but it was so pretty I wanted a closer look. We stopped, got out of our car, and out walked Anselm. He greeted us with a wide smile and asked how he could help. I told him what I was looking for and he showed me a 2018 -- the only M3, they had in the lot. It was nice, had low miles, and the price was in my ballpark. But that M6.... Less than 12,000 miles and fully loaded! Well, we walked away--no pressure sales whatsoever. I got home, knowing that beaux wouldn't last long, I pulled up the Team Mazda site, filled out the online application, and scheduled to picked up the car the next day. When we got in with Finance, we were enthusiastically greeted by Dale, who explained all our options to us, swiftly handled out trade-in, and had us driving away in our new car within an hour! Easy as pie! Thank you, all, for making the car purchase a dream!y read more

Excellent rapport and great customer service by mechanic Gary as well Kyle within the service department. Very courteous, and transparent with their interactive maintenance video regarding my vehicle. Would highly recommend Team Mazda Vallejo to others and intend to return the vehicle there for future maintenance and repairs! read more

We just purchased a Mazda CX 5 from Team Mazda and absolutely love it! In general, we hate the typical purchasing a car from the dealership process, BUT Tina made it very pleasant and fast. It was raining and we had our 1-year-old with us, so accurate and speedy service was important! The entire process was hassle-free. I would definitely recommend this dealership! read more

Team Mazda Vallejo was great, friendly and provided wonderful service to me and my car maintenance. Thanks so much! Betty S

Highly recommend Kai Mendoza at Team Mazda Vallejo! She made our car buying experience stress free & fun! She was attentive and helpful, but also gave us our space. She answered all our questions fully and anything she didn't know off hand she made certain to get the answer for us. This is our 4th Mazda and our 2nd CX5. Kai made this one of the best car buying experiences we've ever had. Her and Nicole's team work made our entire day! Both are superb in service and got us exactly what we wanted and the price we wanted. Can't thank or recommend them enough. They are the best!! read more

Team Mazda - Our new 2019 CX5 Grand Touring - Auto Repair Near Me - Vallejo, California

Team Mazda-Vallejo has been servicing my car for the last five years. All the staff are always courteous, knowledgeable and supportive. The car mechanics are performing an excellent job as well. Thank you Mazda Vallejo and thank you Gary Wilson! Sabrina read more

Jonathan Shirar was an amazing worker and did an amazing job at getting me in and out not only in a prompt manner, but also with the professionalism and care that is necessary with this kind of delicate purchase. He is definitely an asset to the company and with service like this you can bet that I will be recommending Mazda to anyone in need of a car purchase. read more

Extremely satisfied with this Mazda dealership. Had a great experience purchasing CX5 here - no market adjustment and crazy hidden fees. In particular, I can recommend K. Elmi as a very knowledgeable and friendly sales manager. read more

This is the second car-buying experience I have had at Team Superstores and I have nothing but wonderful things to say about each one. November 2016 experience After visiting three other dealerships and feeling like an injured rabbit that was being circled by vultures, we pulled up and had a woman greet us with a smile and welcome us to Team. My role for the day was to do the talking for my cousin since she kept getting bullied at dealerships. I briefly explained what we were looking for, being very clear what the budget was. Where every other sales person at other places took the same information and tried to upsell us, Renee excitedly said she had some great options she'd like to share with us. We knew at that point this is where we wanted to do business. Everyone in each department was very nice, made you feel at ease and did everything in their power to make sure my cousin went home with a great, reliable Hyundai for her and her kids. May 2017 experience When I was ready to buy my own car, I went right back there, looking at Mazda SUVs. I had the privilege of working with Arman, who could not have been nicer and more knowledgeable. He had the answer to each of my questions without hesitation. And now I get to drive a car that I love! I'm very thankful for the Team Superstores team!! I highly recommend them and know my family will shop here for all future car purchases. read more

Team Mazda - My sex new CX-5 - Auto Repair Near Me - Vallejo, California

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Team Mazda and Damien gave us amazing service. Not only was my vehicle ready in record time but Damien was great at communicating throughout. He had our car cleaned and when it wasn't quite right he took the time to hand wash it himself. Love these guys! read more

Loved the free Lyft ride instead of having to sit there! Good service, great attitudes

Came in looking for something very specific and left with more than I was expecting but somehow ended up paying less than I budgeted. Nate and the team hooked it up! Not pushy at all, just let me do my thing and asked questions to get me into the car I needed. read more

Team Mazda - My new 2022! - Auto Repair Near Me - Vallejo, California

Consistently provides excellent service. Really appreciate that they video their checkout of my car. Highly recommend taking your Mazda here! read more

Had a fantastic buying experience here with Jonathan and from the beginning there was zero pressure. Jonathan was very knowledgeable about their stock of vehicles and went out of his way to help me meet my goals, even if it meant not buying from him personally. Ended up in a 2020 CX-5 and have zero regrets! Highly recommend him and everyone else at Team Mazda. Will be sending friends and family his way. read more

I just bought a car from here and it was the best auto buying experience of my life. My sales person DJ was amazing! He was knowledgeable and friendly which combined isn't as common as one would think at a car dealership. We found the car I wanted and got a great price. The Sales manager was really nice I just wish I could remember her name. I had a question about something that usually gives me heartburn when I buy a car but she explained it clearly and made me feel better right away. Finance guy was funny and got me out quick. I didn't have to wait long for anything but the whole time DJ made sure I was attended to. When we tapped it al up in what was almost under an hour DJ took the time to go over all of the features of the car including getting me signed up for the App which is really cool on Mazda's. Highly recommend this place and make sure you ask for DJ! read more

I always bring my Mazdas to Team Mazda for service. This visit inspired me to trade in my 2015 Mazda 3 for a 2023 Mazda CX30! I will continue to service my Mazda here in the future. read more

We purchased a 2022 Chevrolet 2500 Duramax Diesel High Country fro Team Chevrolet/DGDG Earlier this month. Tony Wade and Jonathan Shiraz Helped us learn about all the camera views, button controls, etc. We sure appreciated their help. Ken S. In Service has always helped us with our previous Chevrolet truck and has always been fair and patient. The young man in the finance Department was very helpful, patient and courteous. We would recommend this Dealer to anyone wanting fair and friendly service. read more

Ashley and Tina were great. They were very professional, helpful, and friendly. We would recommend them to anyone looking for a car.

Samir Childers is the best car salesman I've worked with. He's sold us 6 Mazdas over the past 9 years, and we plan to stick with him for 9 more! read more

I bought something in the Parts Department that has an MSRP of $11.95 & their list price was $24.80! And on the invoice there is an errant note that the part # sold is interchangeable with the original part; it's not. I called the Parts Dept. twice & left a message. read more

These guys are shysters, be careful to pay attention to their service recommendations. There are Mazda recommended services and then they have their "snake oil salesman" recommended services. 15K Mazda recommended services usually run about $130. Shyster Team Mazda of Vallejo's run $500. People please be aware, service advisors are commissioned salespeople. Their interest is not with you, they are with their wallet. You don't need oil conditioner, you don't need fuel conditioners, you need an oil change. You can go to Jiffy Lube and get the same service. read more

I had a bit of an unusual problem with the cover plate over my gas cap and Gary, the Service Manager, and my service rep Damien, both took the extra time and effort to make sure I was a satisfied customer. I appreciate being treated like a valued customer and I will continue having all my servicing done at this dealership. Highly-recommended. read more

Yes just purchased a vehicle from team mazda and with all sincerity people please do not purchase from these people any automobile from them. My husband and I have tried to work with these people and they still with hold funds so the interest bearing loan can gather more fruit for them. The manager Josh has lied to us repeatedly and played cat and mouse games with us as if we do not know what is going on. I do not want revenge but I do want retribution and that is a lot more stern for the deeds that have been shown to us. Be very weary of this place for your own good and for family members read more

The experience of buying my car from Team DGDG was stellar!  Tina and Ryan helped me to order and secure the car and Nate was a joy to work with when he delivered it.  I honestly can't say enough great things about this dealership!  I'd been without a car for 4 months - waiting on inventory, waiting for other dealerships to be fair with their pricing and waiting to take a test drive during a time when there weren't any cars to test drive! Once I test drove though I knew I wanted a new 2022 Mazda3 HB and checked their site and saw the car I wanted was "in transit".  From there it was just a matter of making the call  - Team DGDG took it from there and the whole experience was seamless and fast!  I was so happy when Ryan told me the car would be at the dealership within a couple of days and was amazed that it was true!  Tina was great in communicating with me about expectations - assuring me that yes, the car was mine :) and referred me to Nate who was in communication with me the entire time....answering text messages quickly and reducing my stress regarding the purchase process and timing.  No less important, the pre-delivery inspection was done in a couple of days at most and before I knew it I was able to schedule delivery. Once Nate arrived he took the time to familiarize me with the car, explained things in a simple way, was patient about finalizing the deal and followed up with instructions to use the Mazda app within a couple of hours. Everyone was awesome!   I'd also like to say that I didn't haggle or even try to get a "deal" since I wanted the car and I felt the price was fair since this dealership didn't bump up the MSRP at all - unlike their competitors!  I have more of a car for the money than I could get anywhere else and I'm very happy and satisfied with the deal.  I highly recommend Team DGDG and consider this dealership my go-to for all of my car needs - even though farther away than others I have closer - the trip is worth it!! read more

Team Mazda - Team DGDG delivered! - Auto Repair Near Me - Vallejo, California

Team Mazda has been servicing my car since I bought it 4 years ago. I have always had exceptional service. Everyone is professional, courteous and do their best to have my car ready in a timely manner. I would never trust anyone else to service my car! read more

We came in after driving around looking for the right car at the right price and were warmly greeted by Jonathan S, he was very helpful and knowledgeable. He found us the right deal, I would recommend Team Mazda in a heartbeat, got a nice new car for a great price! read more