I purchased a 2019 Mazda 3 a few days ago at Vallejo Mazda. The salesman Cory Phelps was very accommodating with the test drive and the purchase of the vehicle. Cory was very professional and has a great sense of humor, and would highly recommend him. Gary read more

My sister came in for an oil change and 10 minutes later she told me she was getting charged $500! Unbelievable! So I drive up to the dealership. I went in and talked the lady that was helping my sister and asked what was being charged. She told me that the car needed all the fluids changed, filters replaced and a bunch of other stuff that didn't make sense. I asked her if she even checked the fluids or checked if the filters needed to be changed and she just stared at me with a blank expression. I told her to cancel everything and to just do the oil change. She told me that it's too late and that all the fluids have been changed already and she can't stop it. It's been less than 15 minutes and she's telling me that all the fluids have been replaced?? I asked to speak with the manager but she told me that the manager was busy and she would just call me back while my sister and I grab coffee. 15 minutes go by and no call. I decided to go back to the dealership. she told me that she made "an executive decision" to give us all the services for free except for the oil change. The lady assisting us didn't know what she was talking about and lied about doing a proper checkup. Maybe train the staff to lie a bit better. Overall very bad experience and I do not recommend anyone coming to this dealership for service. If you want the scammy car dealership nostalgia of the 90s then I highly recommend coming to this place. read more

We bought our first car today at Team Mazda in Vallejo. From start to finish, it was a great experience. Jonathan Shirar, who was our sales person, is great brand ambassador for the Mazda brand. Unlike many other car dealerships I spoke to, Jonathan was forthright from the beginning and never tried to sell us something we didn't need. We truly felt he was on our side. He took the time to explain all the features and got us a great deal. We will be recommending Jonathan to all our friends and family. read more

Great customer service provided by Shyanne West! Answered all my questions, friendly, helpful, and caring

I would definitely recommend getting a second opinion from a mechanic before purchasing a car here. A month after I purchased my 2013 Mazda CX-5, I was told by my mechanic that it would need a heater core replacement. $1600 out for a 5 year old car... weird. read more

I purchased a Mazda for my son over a year ago. On my closing statement, they added a missing owners manual listed at $130. value which I have yet to receive after dozens of requests. Clearly no customer service once you walk out the door. Khashayar Elmi was my salesperson and Ryan Payne is his manager. Both are in need of customer service 101 training. Spending north of $25K you would expect much more out of a dealership. Very disappointing and unprofessional. Sending me a 164 page .pdf of the manual is a complete joke. read more

I had one of the most seamless and hospitable experiences leasing a new 2019 Mazda CX5 and this is thanks in large part to the skills and attentiveness of Terry Moy and team. He went above and beyond and was a constant resource for all of my questions and concerns. We were able to negotiate via email before I even stepped foot on the lot and that was immensely helpful (it's surprising how many people aren't really that receptive to this line of communication). I love my new car and know exactly where I'm headed the next time my lease is up. Hats off to you, Terry! read more

I was hesitant to test drive a vehicle while the pandemic is raging. Dom informed me of all the precautions being taken and I made an appointment to test drive a Mazda CX-5 Grand Touring A/W Drive. These guys do an impressive job. Tables and desks, chairs and pens were sanitized for me. They found the vehicle I was looking for, went to Oak Tree Mazda in San Jose, had it washed, detailed, sanitized....and drove it to to my home the same afternoon! The most pleasant, haggle-free auto buying experience EVA...I got a great deal...., and my new Mazda is Amazing & Soul Red Crystal Metallic...eat your heart out! Sorry. read more

I had a FANTASTIC experience with purchasing a brand new Mazda CX-5 on Wednesday. Team Mazda in Vallejo were personable, friendly and knowledgeable. They went of and beyond to work with me. Within 2 hours I was driving my SUV home. Thank you Mazda Team you're the best!!! read more

I have been a Mazda owner for over 20 yrs and always had wonderful service from dealerships. This particular dealership service center started to go downhill with customer relations a couple of years ago. My husband did not have a good experience, being told repairs were 'necessary' with no actual inspection to then be told by another reputable non dealership service center that repair was not necessary at all. My last experience was horrible. I called several times to attempt to make an appointment only for it to go to voicemail, so I left a message requesting an appointment and never received a call back. A week later I called again and finally was able to speak to the scheduler who was the most polite person in the entire service experience. I dropped my vehicle off and put the key in the drop box. 2 hrs later, only an hour after opening, I received a text message stating my vehicle had 'critically failed' 10 inspection items! My vehicle is 3 yrs old and 2 of the listed items had been completed less than a year prior. When I inquired I was told in fact this extensive list was in fact 'recommended' based on mileage but not actually 'inspected'. I wanted to know if these items actually failed, why recently serviced items (such as alignment) would fail again less that a year later and what certain service items were so I could make an informed decision. Dominic the service agent did not answer a single one of my questions politely or comprehensively. Stating it was 'my choice' and to come pick my vehicle up. So I did and when doing so he was so incredibly rude to me, shrugging, pushing papers at me to sign and not caring a single bit about customer service or that he was representing Mazda, a company I have used for my driving experience for 2 decades but will never use again. Very very disappointing. read more

Got my 2020 Mazda CX5 Touring last Friday ( 05/15) here. Excellent service from the test drive until the moment that i got my vehicle. Smooth transaction. Professional dealers, shoutouts to Michael Love and Jonathan RaVelaz for assisting me in getting my 1st vehicle. read more

Team Mazda - CA-1 - Auto Repair Near Me - Vallejo, California

I went to team to go "look" at a car I found online. I had little intention on buying that day then up walks Billy, he was very friendly and showed me a few cars I was interested in. I told Billy what I needed in a car and he pointed me to the Mazda CX-5, I had never thought about a Mazda before but after seeing this car, it fit all of my needs. We headed into the office to start the paperwork and as I'm sitting there I'm thinking, I hope this doesn't take all night. To my surprise Jason in the back office for on the phone with the bank and Before I knew it I had bought a new car (now renamed storm trooper by my boys). I was given a tour while the paperwork was being printed up and "storm trooper" was being detailed. Billy is a very attentive salesman and made sure I was informed the whole process. I didn't get Jason works magic on the phone with the bank to make the deal happen. Overall my experience was very pleasant and I would continue to do business here. read more

After calling around for each local Mazda dealers in the area, this is the only one that they promised to to have my car running in the same day. Let alone accept to work on my car last minute. OK here's my story I drive a Mazda rx8 Going to work noticed my car was driving funny, As soon as I get on i80 the car had no power. Owning a previous rx7 before, I knew what to expect. either my spark plugs are fouled or my engine just died on me... So I'm sitting in my car calling around while waiting for the tow truck. And the service rep said to me "Oh your getting your car towed in?.... no problem just bring it in and we will take a look at it and with the diagnostics fee will be set in to the repairs" unlike Oakland's Mazda... where that is separate. Although the price of the parts where more expensive than online for the same things but its a given since I was at the dealership. first 45 mins in at the waiting room, Service rep walks in and asked me if I'd like to go with the repairs which was a failing ignition coil which fouled up my spark plug. So I said Ok go with the repairs. 3 hours later car was washed and running like it was fresh off the line. Also they suggested a transmission flush and diff flush which i can do at home =]. I was very satisfied with the customer and service rep communication. Very professional and also with a sense of humor. Waiting room is very nice Direct TV and having the freedom to changing the channels. Complementary Snacks and coffee while you wait. Its a big dealership to walk around and test drive cars around. Very friendly and being a new Mazda dealership the service tech apparently knows what he is doing with a rotary engine. Dealership = Credit card $$$ payments lol but getting my car running and being able to work a closing shift at work during the same day was excellent. Just wish they wouldn't charge SOOO MUCH for just labor. 500 bucks JEEEZUS! for something that could of taken only 2 hours? But its A-OK with me when you need something this crucial for my cars engine health. read more

Yikes...short and sweet: attempted to call Mazda service around 9:30 am on a Tuesday to schedule an appointment and go over pricing. Nice receptionist answered and transferred me over.....to a line that just kept ringing for 5 minutes. I disconnected, recalled the line, same nice receptionist. Explained the situation, she placed me on hold while trying to contact them herself. A minute later she very honestly said she couldn't get a hold of them but would walk down there herself if I wanted her to. There's your 2 stars Team Superstores, for having a very caring and customer service friendly receptionist who offered to go above and beyond. I cannot think of any reason to not pick up a phone and at least give an explanation and offer to call someone back, especially in the service industry. Is 9:30 am too early for that? Well, I did do some research to prove a point and 3 different Mazda dealerships in the bay area managed to bring a service advisor on the phone within 3 rings. Two gave me the information I needed and one asked to get my information so he could call me back since they were short staffed for the day. I think this justifies why I've NEVER bought or serviced my vehicle in Vallejo even though I've lived here for years. Looks like I'll be planning a day trip to San Jose! I'll gladly pay toll and put miles on my car to get good quality service. read more

Nate was so nice and helpful! He made my first time buyer experience simple and enjoyable!

Had an appointment with Terry for a test drive on the CX-5. Terry was very accommodating and quick to respond to the online inquiry that I've sent. When we went there for the test drive, the car was already parked in-front so there was no time wasted. Terry was quick to give pros and cons of each trim and he was also quick and transparent in providing me an OTD price. The overall experience was really great that even though I did purchase from another manufacturer I still wanted to leave a review. read more

I had a FANTASTIC experience at Team Superstores today when I took my 2016 Mazda CX-3 in for an oil change today! Service Advisor Danny Keen was welcoming, professional, and a true pleasure to work with! I just moved to Marin County a week ago and had a two year free oil change EasyCare Maintenance deal with the dealership in Ohio. While Danny couldn't honor my contract with that dealership (disappointing, but understandable), he did take the time to call about it to see what kind of a contract it was, just in case it was something he could honor (if you're in Ohio, DO NOT buy a car from Jeff Schmidt Auto Group. They're awful and clearly don't care about their customers after the deal is done and they have your money). I will ABSOLUTELY return to Team Superstores (Mazda) for any service my car needs, even though it's a bit of a drive. My car was returned to me at the time they estimated, and they even washed it (after a 3.5 day drive from Ohio, it seriously needed it!!). And I cannot say enough about Danny Keen! He really was awesome to work with!! read more

I could not be any more fortunate the day I found my daughter's car. I was just exiting the Toyota dealership to look at this barely used Mazda but was very unhappy with their sales tactic so I decided to pass by Team Mazda. Michael Love, our salesperson, happen to be outside and had greeted us. From then, it was a smooth and un-pressured transaction. He's helped me and my daughter find the best car for her within our budget. Not once did he pressure us for anything. It was such a pleasure to work with him and he's even checked on the car 3 weeks after the sale was done. I will definitely come back to this dealership and recommend Michael to my family and friends! read more

Great service and friendly service advisors. Very good experience

I went in on Sept. 15 looking for a new car to replace my 2009 Scion TC. The salesman who helped me, Tony Woods, was super chill. He let me hop in a 2016 Mazda 3 for a test drive. We took the car through the twists and turns of Lake Herman Road and out on the freeway. I want to say the car pretty much sold itself, but that wouldn't be giving any credit to what a great job Tony did pointing out all the features on the Mazda 3. In no way did I feel pressured to make a deal. I did go to other dealerships that day, but no other car -- and dealership -- impressed me that much. I came back to Team Superstores that same afternoon and Tony was able to get me a good price on that Mazda 3. There were some rebates I didn't even know about, which helped knock the price down a bit more. While my paperwork was being prepared, Tony took me on a tour of the area and introduced me to pretty much a who's who of people working at the dealership. The fact the company president and vice president would take time out of their busy days to greet a new car buyer really makes a customer feel welcome and "part of the family." My experience at Team Superstores was top-notch. The staff are attentive and more than willing to work with you on a deal that's satisfactory for everyone. I would not hesitate to recommend them to a friend or relative in the market for a car! read more

I purchased a CX 5 for a relative at this dealership during the Labor Day weekend. I had the pleasure to deal with Terry Moy. Terry is the ultimate professional. He is knowledgeable, honest, friendly and personable. The color was not available here but he found 3 in the Bay Area. He kept me informed of the status in transferring the car to Vallejo. He informed me promptly when it arrived. He went through all the bells and whistles of the car. Since this car was for a relative, he made himself available through text, email and phone for any questions. I also met Joe, sales manager, and he too was friendly with a sense of humor. There was no pressure to purchase the car. Upon purchasing there was a slight delay in finance understandably since this being the Labor Day weekend. A few days later, I received a call from Erica of the dealership to ask if I had any concerns or questions regarding the experience. She was quite sincere and responsive in any questions and issues I had. She emailed me for any follow up. I want to thank Terry for the world class service and the dealership for a very positive experience. Service 12/26/2019 TWO STARS I made an appointment with the service dept due to the maintenance light for first service at 4300 miles. The service dept representative was not customer friendly. I asked if the first maintenance was complimentary since the car was purchased here and it only has 4300 miles. He stated it would cost $144.99 to service it. He had a take it or leave it attitude. I left. My Daughter (she drives it) brought it to Dublin, Mazda. They said since there was no problems they reset the maintenance light to 7500 miles for first maintenance. There was no charge since the CX 5 was fairly new. The car will be serviced in Dublin henceforth. The customer service at the Vallejo service department was very disappointing. There is no world class service there. read more

We worked with Tina at Team Vallejo and she was excellent. She helped us over the phone figure out the trade in value for our current vehicle. She was friendly and knowledgable throughout the whole car-buying process. There was no pressure and she really made us feel like our business was valued. We would not hesitate to go back to this location for another vehicle. Thanks Tina! read more

Excellent customer service and fast, efficient service! I brought my Kia here after Momentum dealership imploded and I'm so glad I did. They did a great job kn some routine maintenance, got everything sorted out and cleaned the interior all in under 2 hours. Plus they have a shuttle and free wifi! Shyanne was our service manager and she is wonderful, super helpful and efficient. We will definitely be back! read more

I recently purchased a new CX5 from Team Mazda in Vallejo and it was an A+ experience. Terry Moy, Michael Love, and Nicole Lerner were all very professional and a joy to work with. Prices were easily negotiated via email before coming out to the dealership with absolutely no pressure sales pitch. Really a smooth, easy day for my wife and I. Something I really appreciated! Definitely will be back and would highly recommend it. read more

What happens with you drive to a remote dealership to buy a car with your four year old daughter? Well when I went to Team Hyundai in Vallejo it was a great experience. My wife did not come, as she was recovering from a knee injury. I had spoken with them on the phone several times to confirm they had the exact vehicle in stock (Hyundai Santa Fe, SE with AWD), with the right interior color and it was ready to go. We agreed on a price via phone (a great deal I might say!) and made an appointment to come buy it. When I arrived the Santa Fe was right out in front waiting for me. A very through inspection on both the interior and exterior and a test drive and we were happy with the vehicle. Now I did work with several people at Team Hyundai of Vallejo, but never once did I feel like I was being passed from one salesman to another. I hate to say it, but they really do work as a team. No one tried to up sell me, no one tried the "let me ask my manager", there were no hidden fees or broken promises and none of my time was wasted. The dealership itself was a great place to visit. It is a large new building with double high spaces and large windows. You may wonder why I am commenting on the building, but after some of the other dark, crowded, understaffed and incomplete (signs on the floor, no brochures) dealerships it visited, it was nice to walk into a dealership and have a well lit, air conditioned space to look a display cars and buy my car. Now other parents of young will understand the next comment; they also have really really nice restrooms. When nature calls and your daughter does not like the restroom, well you then have a problem. Not at Team Hyundai of Vallejo, a new building makes for clean and happy bathrooms for your daughter. They have a lovely play area for children, where Amelia had a great time playing and walking around. The members of Team Hyundai of Vallejo were very nice to my daughter and when we left they had given her so many balloons we had to put down the third row seats to get them all in. So if you are going to buy a Hyundai or a Mazda (I also have a 2003 Mazda 6s) this is a great place to buy one. Tell them Amelia sent you! Regards, Andy and Amelia read more

I came from Daly City because no other dealer in the Peninsula had a black Mazda 3 Hatchback with technology package. I spoke with a sales representative named Erick on a Friday at about 5 pm, i got to the dealer a 6:30 p.m, he was waiting for me. We closed a very good deal at 10 p.m. No other Mazda dealer in the area has the vehicle inventory, installation, and amenities that this place has. After the purchase i was given some nice goodies from the dealer, a free oil change for my new car, free paint wax, and a full tank of gas. Erick folled up with me a couple of days later to make sure eveything was ok with my vehicle. The sales manager also called me to make sure everything was fine. They are AMAZING!!! read more

I am sitting in the customer lounge right now waiting for my car to be serviced. Though I usually take my cars to a private mechanic, I have taken this one (a Mazda3) solely to Team Auto because this is where I bought it and was impressed by the professionalism when I brought it for it's first complimentary service. Today I was checked in by Bob. Once again I'm impressed by how courteous and efficient he was. The lounge itself is impeccable. The service was fairly fast ( a little over an hour). And they always ask if you want a complimentary car wash. Once again I highly recommend this dealership read more

I wouldn't recommend this office for buying anything. I started my search here and test drove the car I knew I wanted and then left the dealership. I called around to get several offers and once I found a really great deal I called Vallejo Mazda to give them a chance to beat the price I got from the Vacaville Mazda. The Vallejo office told me "Vacaville is lying, no way they will give you that price, once you get there they will say the car at that great price just sold and I'd be screwed" At that point I was nervous, called to double check the car was really there in Vacaville and they said it was. When I showed up an hour later there it was! I got the amazing price exactly as promised so now who's the liar?? Glad I didn't listen to Vallejo Mazda and glad that Vacaville was honest and true about what they were offering me. Also the first time I went in to test drive I was honest about not planning on leaving with a car. I was only there to test drive and get a trade-in value. Even after clearly stating that they asked me to have a seat inside before they gave me my car keys back. The salesman starts a whole deal about why I should buy right now blah blah blah. I'm not buying a car today I said. Yet he kept going. So I stand up and walk to the door, waiting for my keys not talking. Do I really have to act like that to get out of your office? If you act like that do you think I'm over excited to return to your office? NO Be nice! And don't lie about someone else having a "fake" great offer just because your office is too cheap to beat it! I had to drive 40 min to get my brand new amazingly priced car in Vacaville and it was worth it because they were nice and friendly and free of pressure. If you're buying a car do your research but good luck with this office being the best price and offering anything resembling good customer service. read more

I recently had the pleasure working with Isaiah Simpson in signing a lease on a brand new Mazda 3 through team Mazda in Vallejo. I had been looking extensively online and at multiple dealers for the past 4 weeks and was not in any immediate need of a new car. Isaiah was patient, listened and explained all of my questions thoroughly and helped me understand all of my options. After I was done I still had my old car and Isaiah offered to drive the car back at my convenience. We agreed upon the next morning and he showed up early for his shift, gave me a heads up he that he was on his way to the dealership to pick up the car and showed up promptly at the time we had discussed. This is true customer service and am grateful for having the chance to work with him. I strongly recommend anyone looking for a great car and great customer service to visit Isaiah and Team Mazda! read more

I have leased 2 Mazda 3's over the past 6 years at Team Mazda in Vallejo and have been very happy with the service team. Shyanne and Damien have been very knowledgeable and accommodating at the service desk. I recently had an issue that was a bit thorny and Gary Wilson (service manager) was very adept at resolving the issue. Sounds corny but they are a Team. Kudos to them and the technicians as well. By the way, we love our Mazda 3 for its styling, performance and ease of driving. - Thanks Mike & Shelly read more

Jonathan Shirar was nothing short of spectacular on getting my deal done. We settled on a fair price via email and telephone calls. He had all the paperwork ready when I showed up. I test drove the car I was interested in and was back on the road home in just over an hour. Jonathan was not the typical car salesman I've ran into. He was forthright, honest, showed great integrity, had all the answers to my questions. I would definitely buy another car from Jonathan and highly recommend him when looking for a car/truck. read more

What an extraordinary car buying experience. I was devastated to part with my Jeep but it was really not fitting into my 400 mile a week commute any longer. The team at Mazda Vallejo, specifically Kevin and Dale, made the process fast, easy and enjoyable. I told Kevin more than once that his knowledge, attention to detail and patience were awe inspiring. We came in a little frustrated and impatient from an experience at another DGDG closer to home that was so disappointing. We were also in a time crunch to pick a kid up from school 30 minutes away. This was a real concern for the team. The manager introduced himself and was present through the whole process. We were given waters routinely and walked through every step, even when i needed something repeated. I feel we got a fair deal on both the trade and purchase and i purchased the extended warranty which was an obviously good deal. I will send people your way guaranteed. Couldn't be more grateful. read more

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Kai was the best car salesperson I've ever worked with. The little personal touches like a sign in the car when I arrived and then later after purchase was a great extra touch. She was incredibly professional and personable and didn't attempt any of those dealer tactics to try to get me to buy. The only reason I didn't give a five star is due to financing. Came in already pre approved but it still took over two hours to get into financing as only one guy was working, on a Saturday. Once I got there he tried to rush me through everything. Spoke extremely fast and got impatient if I actually wanted to read what I was signing. He kept talking as he handed me a document. I assume to distract me so I would just sign without reading. Be sure to get any finance person other than Dale but make sure to work with Kai. read more

I had one of the great experiences with Team Mazda team, especially Kyle Gardner. He was (and is) very helpful making sure the process goes smooth. He also gave me the best rate of there for my new car. Highly highly recommended talking to them first than any other dealerships in bay area. read more

We just bought a new car from William Ross today. Great experience buying a Mazda from William. My husband bought a new car from William at another dealership in 2014. Great guy! Straight shooter, great personality, and just loves to sell cars! read more

I checked with this company about a car using the Costco discount in July of 2015. Shortly there after I let them know I bought my car from University Honda in Davis. They have hounded me with email at least once a month since then. I tried to unsubscribe too many times to count including informing them that I had moved to New Mexico in 2016. Again today I received another Spam email from Samir Childers. DO NOT give them your email address unless you want to be hounded forever. Take a drive to Davis and get better prices along with better service from people who listen to you. read more

We recently purchased a 2021 CX5 GT through Team Mazda. Most of the paperwork was completed via email and when we arrived at the dealership to finalize the purchase, we were in the new car within 30 minutes! Never have we spent so little time at a dealership! Cory and Nate were our representatives, and they were gracious, knowledgeable, and personable. We would recommend this dealership! read more

This was the best dealership I went to they were very helpful with what I was looking for. I also didn't feel pressured like most dealerships I went to. read more

Had a great experience with Tina when buying my new Mazda3! She was very pleasant to work with, very enthusiastic about the car, and answered all my questions! I was happy with the price we talked about over email and I did all my research about the car beforehand, so test-driving the car and signing all the papers was a breeze. She addressed all of my concerns and made me feel very comfortable knowing that they were always available to help! I am very happy with the purchase I made and highly recommend working with Mazda of Vallejo! read more

All of the salespeople were very helpful and friendly. We had our two month old baby with us both times that we visited the dealership and they didn't mind the baby at all even if he was crying at times. Kai Mendoza helped my husband and I purchase a new Mazda CX-9. She was extremely helpful and knowledgeable! We had sooooo many questions and kept communicating with her throughout the weekend. She's very accommodating and answered all our inquiries. My husband sent her a link for a car that was in the San Jose dealership that we were interested in and without us asking for it, she had the car waiting for us when we went in for our appointment. We test drove the car and fell in love with it! Thanks Kai and Team Mazda. read more