They don't have soft serve. Isn't that the fundamental item for TCBY? Instead they sell normal ice cream, scooped out of big tubs.
They have a coupon in Entertainment Book, buy one get one free. I presented the coupon in my app. "We don't accept coupons at this location." I wanted to tell the cashier: The coupon is the only reason why I drove over. And you already scooped the ice cream. Instead, I kept my cool: "I'd like you to honor it." To her credit, she did.
I don't understand how TCBY -- a large national chain -- could possibly allow this. read more