Cold Stone Creamery at Alderwood Mall delivered outstanding service during our recent visit. We were hoping to find their Raspberry Truffle ice cream but couldn't spot it in the display & other locations. The team went above and beyond to accommodate us, preparing a Raspberry Truffle ice cream cake in a surprisingly short amount of time. The cake was absolutely delicious - rich, smooth, and perfect for celebrating a special milestone. Their kindness and flexibility made the experience memorable, and we truly appreciated the extra effort. read more

This is a great Cold Stone Creamery location. The staff were very friendly and helpful, and ice cream met my expectations. read more

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Located right outside the Alderwood mall. This place is always busy - doesn't matter which part of the year you are visiting. Standard Cold Stone offerings. Staffs are friendly. They do their best to serve everyone quickly as possible. I have picked up ice creams from here a few times. Waited for more than 10 mins every time! That's kind of a standard waiting time here. They don't mess up your orders; that's the best part! Good experience so far! read more

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The ice cream is good but I don't like the add on. The employee is nice and the seat still need to clean but not too bad. read more

Horrible experience at this location last summer. My child always gets the same topping, this location told me that they couldn't mix the gummy bear toppings in the ice cream and we could only have them on top, because they were too heavy. Um no, other locations don't have an issue doing that, but this one told us this, and was charging regular price. I mean, isn't that part of the experience? By the time we got to my car, the ice cream turned to liquid, huge mess. This was about 15 min after they opened! We'll bring our business to the other locations instead. For the record, there were some young adults working here who had no problem mixing our toppings! Those nice employees weren't there the last time we showed up. read more

I worked here for a bit two years ago from how much I loved their ice cream. Still till this day my #1 icecream go to truly nothing beats this spot.Their ice cream tastes so differently and unique from other stores. Definitely worth the money! We always get our birthday cakes from them, some of the best for sure! read more

Cold Stone Creamery - Oreo cake - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

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"Cold stone"? More like warm stone. Came in and got a "like it" size and was handed an ugly cup of melted ice cream mess. The gal I was with ordered something different and also received a cup of ugly melt. Mind you, these were a total of about $15 (!!). We both quickly drove home to stick the ice cream soup in the freezer to eat tomorrow. We were very disappointed. Soft serve is substantially more frozen than this glob was. Not to mention this location is absolutely filthy dirty and the lighting is dark and dingy. Very unappealing on all fronts. I don't mind paying up for something quality but felt like a dessert from literally anywhere else would have been better. Id recommend avoiding this sloppy place. read more

Cold Stone Creamery - This melted mess is supposed to be the like it size of "banana cream pie". Ew - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

I'm an ice cream fanatic and haven't been here in a while. Decided to stop by recently and saw they had a cookie dough menu - like over six different flavors focused on cookie dough. Well, that drew me in and I opted for the One Smart Brookie. Brownies and cookie dough? Beautiful combination. Anyways, as I was saying - ice cream fanatic, no ice cream can really be "bad." Salt & Straw, Molly Moons, Coldstone, these all share the common denominator that they can have unique flavors. I mean most ice cream parlors do this these days, but my point is they're all good with different offerings. These cookie dough options are thick and they help "liquify" it a bit by beating the ice cream before placing into your preferred container, a cup or cone. Cookie dough is heavy and filling! Not what I expected, I would've opted for a smaller size had I known. I suppose it's good to know now though, in case I come back and crave some cookie dough. Every mouthful of ice cream will have at least one large cookie dough chunk. Yelp has a 10% discount offered when you check in. I was able to use it here, but it took a few minutes as they weren't sure what it was and had to double check the location. They didn't refuse and worked with me to honor it, so props to the service here. Ends up eliminating tax from the already expensive price. Price can be a big factor when deciding what you want so any small discount feels significant. I mean at a large scoop with a cone, this discount helps make the cone almost free. Now I'm leaning towards a 3.5ish for value and price but was very happy with the service and patience here. It's not like I interacted with the staff much nor did they go particularly above and beyond, but they were very patient and took time to work with me for the Yelp discount which says a lot honestly. They could've simply avoided any hassle by saying no or claiming they don't know. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

It's hot out there y'all. The kind of hot that we just don't see in Western Washington. The kind of hot that I moved here to get away from. The kind of hot that can only be addressed by eating creamy, delicious ice cream. Stopped in for a yummy, cold treat with the kiddos a few evenings ago. As expected, Cold Stone was line-out-the-door-into-the-stifling-heat busy. Despite the queue of people seeking relief from the face-melting heat of the late afternoon sun, the staff at this location moved this line with awe-inspiring efficiency and even offered smiles along the way. The storefront itself was warm, I can only imagine how uncomfortably hot the staff must have been, but the ice cream was cold and gave a brief reprieve from the unprecedented weather system rolling through our region. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

Terrible service, they forgot our order and the place is too dirty. Also the ice cream tasted very salty. They took too long to attend to us

Best service always from the owner and the New Banana Cream Pudding OMG, think I have gone at least once a week since it has come in. Would like that to be a year round flavor. Never a disappointment. read more

Absolute peak ice cream, pretty good. I like they're vanilla. Nice people who work there

I haven't historically been a fan of Cold Stone, and it's been over 5 years since I went to one. But I was pleasantly surprised with the birthday cake remix. The cake batter ice cream was super rich. It almost tasted like frosting. The brownie was spread out throughout the ice cream instead of just being in chunks, which I really enjoyed. The sprinkles were fun. There wasn't much fudge, but there was enough chocolate from the brownie. Maybe next time I'll get it with caramel instead. At first I was disappointed with the waffle cone. It was thin and crispy without much flavor, a lot like a sugar cone. But it turned out to be an outstanding addition once I dipped it in the ice cream. I got the smallest size, and it still cost $8. I don't like a ton of ice cream, so I do wish they could sell half sizes or something. read more

Cold Stone Creamery - Birthday cake remix (super good) - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

Located outside of the mall is the open court. Always a busy place. Staff is friendly. Ice cream is always delicious. Glad there's more of a variety of premade cakes available. read more

Very friendly workers, coffee lovers is my favorite! This location is at the mall always a line but worth it. read more

Cold Stone Creamery - Coffee lovers - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

Make sure to sign up for the coldstone rewards. I got a BOGO offer for signing up, plus I got a BOGO offer for my birthday! I tried the banana caramel crunch, which was made with French vanilla ice cream, almonds, caramel, and a banana read more

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Cold stone at the Alderwood mall is the best! The family that owns this spot is soooo nice and the ice cream here beats anywhere else nearby. My go to is the peanut butter cup perfection with half vanilla half chocolate ice cream! Sooo good! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

Wasn't good, wasn't bad. Customer service was meh, and the ice cream was overpriced for the amount I got, even though it probably came from the freezer aisle. I will be back though because I enjoy eating with my friends, but it's an average place. read more

The person who made our ice cream did not do a very good job. My friend and I both for the Germanchokolatekake and she put the ice cream down, put toppings on it, pressed it once, turned it over and put it that into the cup. She put no effort into blending the toppings in with the ice cream. It was disappointing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

Went in and ordered two kids cups and paid amount plus tip. Tip was altered after we left. Don't understand the dishonesty and need to alter payment. Very unprofessional. read more

The staff was nice and friendly. We had the coconut ice cream with yellow cake and almonds. My wife had the chocolate with Oreo along with yelllow cake and almonds. It was good. read more

They made my Husband's favorite Strawberry Ice Cream Cake it was awesome and delicious. Thank you! read more

Cold Stone Creamery - The made my husband's Strawberry Birthday Ice Cream Cake is was awesome and he loved it. Thank you very much. - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

I had ordered a birthday cake for my daughter to pick up On a Sunday afternoon. Unfortunately that morning a family member passed away. Cold Stone called about picking up the cake at noon. I told them I couldn't do it until later because of the family death. Not only did she say I could came later (they were closed that day) but she gave us some ice cream sandwiches with the sweetest, most thoughtful note. Thank you so much, Shelly, for your kindness and thoughtfulness. I don't know if you're the owner or an employee but you touched us in our grief and we're thankful. read more

I love this place!! The ice cream is so tasty, and so many toppings! I would definitely recommend Cold Stone!!

Your wallet will hate you. Cold Stone gets more and more expensive as we go. Yet, its still probably the best Ice Cream you can get anywhere in the area. Its at the cleanest parlor and right in the middle of town center. I'm conflicted. It would be a 4-star review, but I have an issue with the fact that I get the kids cone and still feel like I've spent way too much. read more

got a custom cake made here and it was really good!! ice cream cakes are my favorite, and this place has so many flavors and you can chose all kinds of different combinations and how much of a certain flavor you want. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

Ice cream flavor, toppings, and serving size is typical of any Cold Stone, so my rating is mostly due to service. Came here on a hot day (gasp, hot day in Washington?!) and stopped by with my family for ice cream. This was my first time at this location, so I'm not sure if the AC was broken, or if it's typical for the store to have no air flow, but it was very warm inside to the store, to a point where I'm surprised the ice cream wasn't all melted. Usually there would be some sort of greeting of acknowledgement when you enter any store, but the two workers (possibly mom and daughter), looked over and said nothing. 'Mom' was at the cash register with another customer, 'daughter' saw us, adverted her gaze, and started moving containers around from front to back of the store. My first thought was that maybe she doesn't work the front--but she wore the same uniform..and we later saw her helping someone AFTER we had ordered. Mom was able to help us when she finished w/ her customer, but was very quiet, asking only "What do you want? Toppings?..Anything else?" I wouldn't say she was rude, but definitely not friendly, which is what you'd expect at an ice cream shop. Would I come here again? Only if my heart truly desired the ice cream and I had absolutely no other options. But I would not recommend going out of your way at all. read more

OMG, rich buttery goodness, all packed with a song, for a tip, and a smile. For a chain this stuff is pretty good, rich a bit too fatty cream-wise, but heck for what you pay for the stuff it better leave something around the middle! I can be a purest at times, so I've stuck to trying the plain ice cream, something like 15 different "base" flavors, with nothing mixed in, my kids think I'm nuts. Anyway, the base ice cream is totally sinful, rich texture that kinda leaves a heavy feeling on the tongue. I think that's from the milk fat, it good but something to keep in mind. They are starting to offer "healthy" selections but we haven't gotten around to trying them yet. The amount of selection of "mix ins" is ridiculous! But enjoyable.... Sit back and enjoy, of course afterward you need to jog a few miles to work it off.... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

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Who in their right mind would pay $7 for a cup of ice cream that you don't even get to see if you like it ?!?

Cold stone destruction as it attempts to decompose my pearly yellow-whites. Selections are of the lowest variation for the purest flavor breeds to be cultivated with additional condiments. Proper spoonfuls is critical before it's puritanical creams gives you the bellybusters and unwanted tummy roars. Recommended to be within a ten feet of any bathroom. If not accessible to you due to gender restrictions, identify with it and enter. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

I have been coming to this Cold Stone location for years. Probably 10+ years (whenever it opened). I love Cold Stone ice cream. It has never let me down. I love Birthday Cake Remix, Founder's Favorite and Banana Caramel Crunch. I usually cycle through these three. I often request that my husband get me a birthday cake from here every year. The owner lady is SO nice, she always remembers us (maybe that's a sign we come a little too much, haha!). You really can't go wrong. In my opinion, it's the best sweet treat at Alderwood Mall. read more

What to do when it's late, dark, cold and wet? Get ice cream!!!! Lol! That's what we did and it cheered us right up. The staff at this cold stone are particularly attentive. It's fun to sit and watch the people go by back and forth through the mall. Tons of flavors and toppings variations. YUMMMMMM! read more

Absolutely awful service. The girls that work here are disrespectful and don't care whether your ice cream melts. They don't care about their customers. Get new staff fast before you lose all your customers. read more

Coldstone reminds me of a time long ago when I could eat ice cream without blowing up like a balloon. I remember the first time I saw that marble slab - mind blown! Even though the novelty has worn off, I still like my ice cream softened a bit that way. For me, the ice cream is okay but the toppings are what I look for. Caramel, Oreo cookies, Heath bars - yum, yum, and yum! The flavors are so rich that I only get a "like it" size and I have trouble finishing that. My favorite waffle cone is the one dipped in chocolate. Fill that with the Coffee Lover's mix and I'm good. I'm not one for blended drinks there - more of a glass of water type of gal to wash down that ice cream. I've bought cakes and pints to take home before and have been pleased with the quality. Service at this location has always been fast and friendly. The store is clean as it can be; after all, it is an ice cream shop and with yummy ice cream, comes messy tables. read more

This is one of the only Cold Stone Creameries within a 20 mile radius of where I live, so when I have a craving I have quite a drive to get here. Fortunately it is worthwhile. There are always a lot of kids getting ice cream here, which can be a challenge to maneuver around (don't spill your ice cream on me!) but the service is great and they don't ever run out of my favorite flavors. Seating is limited so I usually end up walking around the mall while having my dessert. Until they build a Cold Stone closer to me in Seattle I will keep venturing out here to get my fix! read more

This cold stone is 2 miles from my house and no matter what day it is or what time of day it is they take about an hour to scoop an order for Uber eats. It's crazy. The app has to find about 3 drivers because they take so long. THEY ARE LITERALLY SCOOPING ICE CREAM. It's not like their baking it fresh. read more

They have handful choice of ice cream flavors and toppings. They have a list of suggestion of the mixed flavor they have (e.g "Mint mint chocolate chocolate," "cheesecake fantasy," etc.) but you can also make a mix of flavors of your choice! Not the best tasting ice cream but good enough to satisfy your sweet tooth, check it out! read more

Cold Stone Creamery - Churro caramel crave!! - Ice Cream & Frozen Yogurt Near Me - Lynnwood, Washington

I left these notes in my phone and I'm just getting around to sharing this with you. 9:20pm, Saturday, June 6. On this evening, there were five employees working, plus one blonde in a red tank, shorts and tan sweater in back. When a group of five of us walked in, all of these employees were in the back room, half were slipping and sliding around like it was a game while one was "mopping" the floor. One teen complained about bosses, Jen and Lou, not letting them listen to "other music." "Kimbo" had an attitude, and was reluctant to help us, while a young caucasian guy complained about Kimbo's sass. Kim didn't even let one of the customer in my party complete her order and handed her, her ice cream cup with the spoon - not handling it, pushing it across the counter with the spoon. A young man counted money on the back counter, out in the open and said "$1700, whoo hoo." Before we left another girl, not in uniform, let herself in the back room. This is the second time, my boyfriend and I have come in on a weekend and had similar experiences. Where are all the grown ups, errr... managers? I guess my overall opinion is that, if we're using our hard earned money to buy 2 ice creams for $10, roughly, I think we deserve semi-decent customer service. read more

Very patient servers, friendly, good report with kids. LOTS of choices, price was reasonable. Down side little to no seating inside or outside. Easy to find, located in Alderwood Mall read more

I absolutely love this place... for the price and the amount of ice cream you get... (sorry this place just owns marble slab creamery)... when they scoop my ice cream here, they actually use two scoops, one in each hand, to get my ice cream... let me tell you they don't go cheap... i was so amazed... i ordered a large and i got them to mix banana and coffee, what a combination... it's truly heaven... if you're a fan of marble slab, take a drive down I5 and try Cold Stone, you won't regret it!!! read more