Stevie (my Mini) needed an oil change. Since she's German, I hadn't found a place in my area that…read moreserviced a Mini, other than in Greenville. BMW was recommended a couple of times. Thought I'd give it a shot. Clear communication. Didn't have to wait long. Price was told upfront. Trevor was a fantastic help at the desk and Patrick is the one who changed Stevie's oil. Highly recommend.

My Mini Coupe JCW was running rough, loss of power. Took it in 1st thing in the morning, gave me a…read moreshuttle ride home. Next day they had completed the diagnosis and had the repair parts on the shelf. Got the Mini back that day. Ran great good power. Patrick was great, knowledgeable, understanding, good customer service. Got a text later from Jeff (mechanic?) asking how the Mini was doing. I liked they asked for feedback. Used to use Tommy Mathew's but will use BMW going forward. Also, got 10% off for because of belonging to CSRAMiniacs on FB. Thanks

I stopped in to get a headlight replaced while visiting Aiken. I had been told by a few places in…read moreanother the city that the industry estimated repair time would be over 45 minutes due to having to move several items in the engine compartment. I was treated warmly when entering and told to bring my dog in while waiting. She even gave her treats and belly rubs. The technician took my keys to drive the truck to the shop for an estimate. He returned less than 10 minutes later and I joked that he must be finished. HE WAS!!!!! They did not try to gouge me with the industry standard and simply charged me for the bulb. I reminded them that I did not live in the area so no repeat business opportunities. They simply laughed and said that would be it. Thanks so much for the great service and honesty to an out-of-towner.

I can't rave enough about the honesty, courtesy, and knowledge of this auto repair shop. I took my…read moreMercedes Benz in for what I thought would be a huge repair bill. My Air Suspension system was, what I thought malfunctioning, and in need of a replacement. They ran a bunch of diagnostic tests, and determined there was nothing wrong with the air suspension at all. They could have charged me anything, yet chose to be HONEST! They only charged a reasonable diagnostic charge and sent me on my way. Eric the shop Mgr. is also a super nice, knowledgeable guy, and a pleasure to work with. I HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR AUTO REPAIR NEEDS.

If you are buying a car here, I highly recommend the salesmen Payton! I was buying a car out of…read morestate, which can usually be stressful, but he made the whole process smooth from start to finish. He stayed in constant communication, answered every question quickly, and kept me updated at every step. Payton was motivated, professional, and genuinely helpful the entire time. He made sure everything was handled correctly and went out of his way to make the deal easy for me, even from a distance. Not to mention always sent me videos and pictures when asked for them to verify some things. If you're looking for someone who actually cares and will work hard for you, ask for Payton.

This review is based on my communications via email with Gary Rickenbaker…read more I was in the market to buy a new car and I like to do all of my communications via email. I reached out to Gary and he got back to me quickly with a solid OTD number for a new vehicle. We went back and forth several times his price was very competitive but unfortunately not the lowest I received so I went with another dealer instead. Their pricing was VERY close to a competitors but they did the best they could. However, Gary was very responsive the whole time and was great to work with. I never once felt pressured or rushed to buy a car and my process took about 2-3 weeks of communication. He responded almost immediately every time and answered all questions that I had. I hope to work with him again in the future when I search for another new vehicle. Thanks Gary!!!

My first service visit since relocating to the area and I am glad I found this place!…read more The cost was fair and reasonable! Service provided was as expected with the service consultant being top notch! Thanks to Jonathan and of course the ladies there too. Everyone made me feel at home!

I have been bringing both of our vehicles there for over 2 years. Never had a problem. They have…read morealways been honest with me. They treat me like family. More important, whatever they say is wrong with either vehicle I have complete confidence they are being completely honest with me. Would never think of going elsewhere. Thanks for everything!!

I had a water pump fail on a 2018 Audi SQ5 and had my car towed to Audi Augusta. After spending…read morealmost $6,000 I got my car back. The car had never leaked a drop of oil but a few days after I got it back it started leaking oil badly. Quote for repair almost $2,000! After contacting Audi it took a week to get a response but they decided they would participate in the repair! Do NOT trust this dealership!!!

If I could leave less than one star for a review I would. We took our daughter's 2015 Passat in to…read moreget the actuators replaced on September 16 2025. We just got the vehicle back today on December 1 2025. When we originally went to pick the vehicle in October the rear driver side door had been damaged and the gear shifter lights no longer worked and the car was not accelerating . We informed them. At which point they said they would take a look at it. They contacted me back and said I would need a second diagnostics when they did a full diagnostic when we took it in and no other issues were found. After doing a second diagnostics they then said the cam magnet was the cause of the vehicles loss of acceleration. We just picked the vehicle up today and now the backup camera is not working. They told us they can do another diagnostics which we would have to pay for it. What's even worse is the General Manager and the Service Manager both stated there's not much they could do. Eventually, we were offered $250 off of the cam magnet repair. But unfortunately we left with our vehicle worse off than when we took in for a simple service. I would not recommend taking your vehicle to Gerald Jones Volkswagen for repair. If you can find another foreign automotive repair shop that has great work/mechanics. I'd highly recommend doing so.

Always the very best. My truck was ready as promised and two months after picking it up, it's…read moreperfect. If you have a classic or a brand new vehicle, you can trust Mike to do it right.

Very friendly and engaging interaction. To me, this is how business should be conducted, honest…read moreopen communication. They know what they are doing, and charge fair prices for quality service.

I will NEVER refer anyone to Carolina auto again. Charging over $100.00 for a DAMN oil change. NO…read moreEXCUSE for it. Oh, wait, trying to get their money back from COVID. This is a real good way of NOT getting business. I will MAKE SURE that word of MOUTH gets out there. DO NOT TAKE YOUR CAR HERE FOR ANYTHING AT ALL.

I'm from out of town... I travel around in my motorhome... My tow car is a 1986 Mitsubishi…read moreMontero... Not many people even remember that car let alone know how to work on them... Frank welcomed me with open arms fixed everything that needed to be done and then some... I found him to be fair and square the way you'd want it to be... as long as I'm in North Augusta this is the only place that I'll take my car for repair work... Job well done Frank... Thank all the guys in the back and the girl you have upfront ... by the way that upfront girl... Great on the phone and made me feel welcome from the first time I came into your shop

Express Oil Change is a great establishment. Law, particularly my mechanic, gave me some wonderful…read moreinformation about my truck. He was very honest and very caring to make sure I understood the important mechanics and maintenance for my truck. Most places I've been with my truck would just completely do the job WITHOUT asking if that is what you want to do. I love how I was given an ACTUALLY printout of my diagnostics of what is recommended and I can take it home and look at it. Came for an oil change which took 10-12mins. You definitely will be paying for maintenance but that is the price for keeping your vehicle in service and not broke down. It is honest service price in my opinion. Thank you Law for a job well done. I'm writing a Yelp review for this establishment as well. Get your routine oil or any issue for your vehicle done here. Law you the man!

On August 22, 2026, I took my vehicle to Express Oil in Grovetown, GA, for an A/C repair. The…read moretechnician diagnosed the issue, provided me with a quote, and told me the vehicle would be ready later that same day. Approximately 30 minutes before closing, I received a call asking if the shop could keep my vehicle until Monday because the repairs were not yet complete. I explained that I needed my vehicle that day. The caller stated that they would call me back, but I never received another call. I went to the location myself and found that my vehicle had been disassembled, making it impossible for me to take it home that evening. On Monday evening, I was contacted and told that my vehicle was ready for pickup. I arrived, paid the service fee, and left. While driving home, the hood of my vehicle unexpectedly flew open, causing damage to both front fenders. Upon inspecting the vehicle, it was discovered that several bolts had not been replaced and that the hood latch was missing. When I returned to the shop, I was extremely concerned by the lack of urgency regarding what had happened. No one offered an apology, and a manager was not available to address the situation. I was asked to leave the vehicle at the shop and was told that a manager would contact me. I never received that call. The following day, I returned to the shop and spoke with the manager, Terry, in hopes of resolving the situation. He asked what could be done to make things right. I requested that my vehicle be repaired, that I be provided with a rental vehicle, and that my original service fee be refunded. Terry stated that he would submit these requests to corporate and keep me informed. Later that day, Terry contacted me and stated that the shop's insurance would cover the repairs to my vehicle. Two repair estimates were obtained. While waiting for the repairs to be completed, I was able to drive the vehicle. Unfortunately, after driving it for several days, the A/C stopped working again, so I returned the vehicle to Express Oil. Express Oil subsequently took responsibility for having both the A/C repaired again and the body damage addressed. Unfortunately, the bodywork performed by the repair shop they selected was also unsatisfactory. The fenders had noticeable gaps, and the hood did not sit flush with the body of the vehicle. I was contacted twice and told that my vehicle was ready, only to discover that the A/C was still blowing hot air. Overall, Express Oil had my vehicle for nearly a month while attempting to resolve the issues. I eventually contacted the Regional Manager, but my call was never returned. Additionally, I never received the refund that I had requested. This experience was extremely frustrating and disappointing. I expected my vehicle to be properly repaired and returned to me in safe, working condition. Instead, the initial repair resulted in additional damage, followed by repeated repair issues, poor communication, and an unresolved refund request. Based on this experience, I will not be using this location for future vehicle services, and I cannot recommend it to others.