Got my i8 serviced here for an oil change. Fantastic staff and service. I was warmly greeted upon entry, and guided to the service representative to start my work order. They also offered discounts and a complimentary ride to my other car. The oil change only took about 3 hrs including the wait time since I was a walk on. There is a nice, spacious waiting area with snacks and refreshments. Overall a great, seamless experience compared to other BMWs I've worked with for my car. Definitely will be back for future services. Highly recommend Taylor BMW for their technical expertise and hospitality! read more

Taylor BMW - Auto Repair Near Me - Evans, Georgia

I was undecided on a BMW purchase. The M4 is amazing and Haleigh did a great job describing the car and details. I enjoyed this dealership experience and customer service. Even though I passed on the purchase - it is a lovely experience and I would highly recommend.this dealership. read more

Taylor BMW - Test drive time - Auto Repair Near Me - Evans, Georgia

You would think it would be cheaper to have a break job done at an independent service station. When it comes to BMW, taking your car to the dealership is the best and most cost effective thing you can do. I've tried the butlers, break for less and on each occasion, I ended up paying 10-20% more and the quality of work was worse. read more

stay away from this stealership. My car was driven in for cosmetic issues. after i was given the ridiculous price quote, i opted to not have them do the cosmetic work. They then made the car inoperabl. remember the car was driven in and was working perfectly fine!!! 0 stars is what these criminals deserve. STAY FAR AWAY!!!!! read more

Purchased pre-owned luxury sedan online from Rob at Taylor BMW. I had an exceptional customer experience in all regards. Rob was professional, courteous, prompt, and efficient. He took full responsibility for the shipping, tag transfer, etc. and he went the extra mile on anything when given the opportunity. Very smooth and effortless on my part. The car was delivered on time and in perfect condition (covered transport) with white glove service. Congratulations on a job well done and at the top of my list when shopping for a car. read more

I purchased my X3 from a wonderful sales team in July 2023. Armondo and Karen were very helpful. I was so pleased and impressed, I brought my mother to purchase an X1. The supportive communication prior to the test drives, kind advice provided during the financial planning, and overall pleasant experience is exceptional. The humor and comedic interactions helped the experience which was emotional for personal reasons. The sensitivity of Armondo and his patience is why I recommend this dealership without reservation. read more

Taylor BMW - X3 - Auto Repair Near Me - Evans, Georgia

Armondo was so knowledgeable! We love the new car. He answered all our questions and ensured that all ran smooth.

Some of the service center management and employees(not the techs) are liars. Stay away from this place. They act like they are superior than the customer and tried to con me out of my vehicle, so they can resell it. I did not purchase my vehicle from Taylor and never will buy anything from that establishment after my experience. read more

I like these guys they are friendly but recently my vehicle had a recall on it. Phone that I was notified with (I think through the app) didn't go any where. Main number and recall's extension didn't go any where. Went there and got the recall done, still being notified of recall. Basically the management of recall defects is not very good !! Can make you a little frustrated with BMW. read more

Would never recommend this dealership. If I could give it 0 stars I would. My sunroof spontaneously exploded on me while driving (google it- there's a class action lawsuit against bmw). In stead of saving the glass to send to corporate for inspection- they threw it away and actually LIED on email blaming the glass failure on me. Not only that the service is horrible, slow, and expensive. Save yourself and go anywhere else but here. read more

Taylor BMW - Auto Repair Near Me - Evans, Georgia

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For a "luxury" car dealer their behavior is more akin to what you might think of with stereotypical sleazy used car dealer tactics. From what I experienced they only care about getting their sales numbers at any cost to the customer. They promise things on due out and then try to charge extra, they assure you that they will do something and then get another person to tell you differently, I could go on and on but they are just a terrible place of business and wouldn't recommend anyone purchasing from them, as I now regret doing. (I have had far better experiences with used car purchases than a brand new purchase BMW at Taylor) read more

Steer far, far away from this dealership. If I could grant a negative 0 for stars for them I would. I've owned several BMW's with maintenance and certified warranty plans. These guys do all they can to avoid covered repairs. Horrible service all around and highly disappointed. Appointment times are worthless and my cars were gotten back several times with nicks and scratches so many times I told them to not wash it. Even routine maintenance was a struggle for them as I had to take my car back several times. After an oil change they failed to properly tighten the bolt leading to oil leaked all over my garage. A second time they left my engine cover floating around unsecured in my engine bay. A third time they left my seat panel loosely hanging with internal parts showing. Oh, there's much more and trust me you especially don't won't to take your vehicle there if you have one ounce of m..... in your....nevermind. I will never return to that trash hole! read more

Turns out, Jerry Cousins has left and is back at Mercedes Benz of Augusta. Just bought another car from him.

This review is a bit overdue. My wife and I visited Taylor BMW in September of 2017 to upgrade her 2008 BMW 3-Series. She was considering either a new 3-Series or the X1. At the time Taylor BMW was in the process of moving into a brand new facility that will be great for sales and service. We worked with Jin and he was very helpful. He is a true enthusiast of the brand and it shows. We test drove both vehicles and determined the X1 worked best with our current lifestyle. We had never leased a vehicle before, but Jin helped find an X1 with all the options we wanted and made the process very straightforward. The car has been great and my wife loves it. I am sure we will back in a few years when she wants something newer and more expensive. Hah! read more

Taylor BMW - 2017 BMW X1 - Auto Repair Near Me - Evans, Georgia

Terrible!!!! Don't go !!! Numbers must be great for management when they ignore customers that walk in the door. However I would expect this treatment in this small southern town of Augusta, ga. Hate I can't give these guys a 0.... Still the same activity. Husband and I will head to another BMW dealership outside Augusta. 2nd opportunity missed. Still... never received a call from GM from last year when I had to go to Atlanta to purchase a x6. Smh read more

as soon as you drive in a car lot your expected to be swarmed by car sellsman ready to fill your ears with all the deals and ways they can get you in a car without even listening to what you're actually looking for.This was not my experience. Kay approached me with grace and patience. After she introduced herself she asked what we were looking for exactly. She then proceeded to point out the options available to view and allowed us to pick the vehicle we wanted to start with.. The original vehicle I wanted to purchase was sold shortly after I left to think on things, this didn't end the process. Kay contacted me with another opportunity which turned out to be the better car honestly. She came into the office on her day off and made sure we went through the buying process seamlessly. This alone gave me the confidence to push forward. Instead of this feeling like a normal textbook car purchase she made it feel super personal. This was the absolute best experience I have had buying a car and I absolute HATE the process! We need more people in the industry lol her. read more

I can say this dealership is one of the best. No pressure and salespeople know their cars. It is very clean and the waiting area is great. The staff is attentive and pleasant to deal with. The best is the reveal of your vehicle! Highly recommend! read more

I was simply inquiring about a trade-in quote on my current vehicle and the possibility of getting one from this dealership. Nowhere on their website does it state by doing so, your credit will automatically be run through a lender and therefore, affecting your credit score. Now I have a hard inquiry on my credit report for the next two years because they choose not to remove it; even though I specifically requested they not run my credit for any reason. I do NOT recommend using this dealership for anything you need in regard to a new and/or used vehicle. Even the general manager told me that it would not affect my credit score, but yet I have a letter from Wells Fargo saying different. Lesson learned!! Truly wish I could leave NO stars!!!!!!! read more

I can truly admit the dealership is one of the most professional dealerships in the CSRA. Sam Jones and Ed Luckey has always been there for me. The 2016 750 and the 2017 650i that I purchased were great vehicles. The experience was excellent! read more

Disappointed with parts and service today. Bought an overpriced bracket for front license plate but had to track down parts counter person. Then had to ask for screws because it didn't come with them. I had to call service to install because the parts guy didn't know how. Service offered to put on license plate but then said they couldn't find screws. $150.00 spent and the license plate still isn't on! You buy BMW for quality and service. read more

If looking for a BMW highly recommend Sam and Peter Even though they were extremely busy they worked around my schedule and made my purchase very easy Awesome staff with Karen in finance and the best service dept ever with Wendy and Rocky read more

Excellent sales and service staff. My husband and I just purchased a BMW X5d from Taylor BMW. We have been dealing with Taylor, sales and service, since 2010. Peter Christiansen was our sales representative, this time and previously. He's a fun guy to work with who is focused on satisfying the customer. He's mindful of your time, and keeps the focus on getting you what you want. Terrific job of showing us the range of vehicles we were interested in. The final paperwork was smooth and efficient. We feel great about our purchase and the overall buying experience. I highly recommend Taylor BMW. My experience with the service department has also been excellent, although with the BMW I don't find myself in service very often! Always greeted promptly and with courtesy, and notified throughout the service of the expected completion time. The waiting area is comfortable and they serve great coffee and assorted snacks and beverages, including fresh fruit! read more

Without a doubt. The WORST customer service ever. I rarely post complaints, especially one star (only because they have a nice waiting area and food). I leased the vehicle in December 2018 so I have just had it a year now. When I got my vehicle the 'trainer' or whatever he is called rushed through everything on the car and handed me the info book and said it was all in here. I was having a ton of problems with my phone service and a ton of other issues. I called. I left messages. I sent emails. Countless attempts to get help. They couldn't have cared less. They had "no idea" why the WiFi in the car was not working (I ended up spending a week talking to At&T to get it fixed) Taylor did nothing. When I kept calling about another issue. They told me to bring the car in- when I leased the car I was very, VERY clear that I could not bring the car to Evans for repairs etc... they responded with "we have hundreds of customers in Aiken, they are our biggest customers and we are HAPPY to come out and get your vehicle and bring a replacement if needed. No problem! Of coarse when I asked for someone to come out they said they were way too busy to do that. I kept calling. They finally sent someone out to take care of it (I was at work in Aiken and could not take a day off to go back to Evans). After a couple of hours the man said "I have no idea how to fix it". He called work and I guess they said to keep trying. He spent another hour at it then "I don't know what I did but it is working now". Ok. Since everything was working well since I hadn't had to contact them for the last year. Until now. I got a recall notice so I dutifully call Taylor. The phone rings awhile then goes to a nice recording of a British lady telling me to leave a message and someone will quickly get back to me. Her and I are becoming good friends because she is the only one that talks to me at Taylor BMW. Unless someone else buys this dealership or they realize they stink at customer service and clean up their customer relationships I will never do business with them again. CUSTOMERS ARE YOUR WHOLE BUSINESS TAYLOR BMW!!!!!!!!!!!!! read more

I purchased my X3 from Taylor BMW in 2017. One of the main reasons I chose that dealership was all of the positive reviews and personal testimonials of their customers. Our purchase experience was the best I've ever done. My service appointments have been exceptional until yesterday. I took my car in last Monday for an oil change and side mirror repair. The dealership has already been paid to fix the mirror ($1300). IThe treatment I received was not what I expect from this dealership. Taylor BMW...you need to do better! Don't treat customers like they were raisers in a barn. read more

Great customer service! Due to not being able to find the vehicle I wanted in my area, I drove from TN to GA to look at five vehicles I had located online. Taylor BMW in Augusta was a little further drive than I wanted but the vehicle online appeared to be very clean, well maintained and priced alot lower than other vehicles I had viewed; therefore I wanted to see in person. This was my first stop and my first time to the dealership. Craig Hanson was the sales agent who greeted me promptly upon my arrival. He was patient, informative and was never pushy. I didn't realize the dealership was set to close within the hour of my arrival but everyone, including Josh in the Finance dept, took their time and stayed after hours to assist me. They were fast and got me out quickly so I could be back on the road to TN. I will definitely use them again for my next vehicle and highly recommend the team at Taylor! read more

I had an appointment today at Taylor BMW. This appointment was confirmed twice with regards to a used automobile. I arrived this afternoon at my scheduled appointment time and guess what? The automobile had been sold. I was told that it was sold to another dealer. Then I was told it was sold to a friend of one of the salespersons. My call and appointment was taken by an offsite service that Taylor uses. This is what I was told by a salesperson. It was confirmed not only by phone, but also by computer. No communication at ALL at this dealership. Poor Poor Customer Service. Janet T. Aiken, SC read more

I ALWAYS get great service from Taylor BMW. I work in Columbia, SC so I'm there doing the week but my primary residence is in Evans, GA. I took my car to Columbia BMW and was treated poorly so when my car needs to be service I make a special trip home during the week or just wait until the weekend. I've purchased 3 BMWs from this location and have never been disappointed with the service. read more

I bought my 2006 BMW X3 used locally back in March 2018. I had a problem with my head lights. The beam of light was not level with the road. One light was pointing up and the other to the side. I took it to the BMW service dept and meet a Service Advisor named Wendy. I felt that maybe the light bulbs were installed incorrectly. Wendy from the very beginning of meeting her was rude. She looked my vehicle up in the computer and then came outside to see what I was talking about. She never once seemed interested in my problem. She started telling me about how this model had some wiring problem that may have cause my lights not to work correct. She started saying it could be this or that and gave me these high price amounts to fix. I was so dissatisfied and disgusted with her. I did some Google research and You Tube videos. Turns out that I was right. The bulbs were in there incorrectly. I straighten them out and my lights work great. I will never go there again. If Wendy was on fire and needed help. I wouldn't even waste my pee on her to help put out the flames. This is my 1st ever BMW and if I have to put up with people like her. It will be my very last. read more

Taylor BMW - Look how my headlights are so uneven. At night it is very hard to see the road and such. Thanks for nothing Wendy at Taylor BMW. - Auto Repair Near Me - Evans, Georgia

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Let me start by saying, I bought my car at Taylor and have had all the service done at Taylor. I received a notice of a recall on my car. Problem with the fan wiring. I called for an appointment. An appointment was made. I was told they would need my car most of the day. I told them I could not be without my car for the day. I asked for a loaner. She told me they do not give loaners on recall work. I reminded her I bought my car from them and have had all service done there at Taylor. She said " sorry". I told her the General manage accepted my check for the car with a big smile on his face. He also told me if there was anything he could do for me, let him know. I told the service ( Maria) person this and told her to tell the manager how disappointed I am. That was two days ago. I have not received any follow up phone call from anyone at Taylor BMW. Extremely poor customer service. read more

I bought 2 cars from them, it was great time. Thanks BMW Taylor.

I didn't by my car from Taylor but I bring it in for service and the wait is horrible. I hate bringing my car in for service. You have an appointment and still wait about two hours for an oil change. I don't understand it. read more

My experience with Taylor BMW has been great. From the purchase experience all the way to service. We already have purchased 3 BMW's and on our way to our 4th one soon. Thanks guys! read more

Excellent experience. Deane was my sales guy and was not like your typical car salesman. No pressure and a delight to work with. I would definitely recommend going to see them there and giving them a try on your next luxury car purchase. read more

I have only had experience with their Parts & Service department, but it is the best experience I have ever had with a repair shop. They are outstanding. They work with you to find the best deal, they honor CCA discounts, and always help you any way they can. I have been able to speak with the mechanics multiple times and they are very skilled with these cars, they know every in and outs of the vehicles and give great advice on maintaining the cars. Highly recommend you check out Taylor BMW for any repairs/parts on your BMW! read more

I purchased a used Infiniti from Taylor BMW, which came with only one electronic key. Later, I called Taylor BMW to see if they would mind using "professional courtesy" with Infiniti to get me a dealer price on a key. The sales manager was adamant that this could be done ("we do this for other dealers"). It was all BS. When I brought my car in for service, dealer said "you're also here for a key, right?" I said "yes, I see my dealer called you". He said they called and spoke to the service dept. Bottom line, No discount; key was already programmed and car would not be released without payment. Wait, what?? After I expressed irritation, dealer said I could have his price for key but full price for labor. I could have had better results with no "professional courtesy" and avoided an unpleasant afternoon. Asking Taylor BMW for help was a mistake. Taylor BMW treated my request with snide indifference. Too bad, because I work among professionals in BMW's target demographic and will surely share my experience. read more

I brought in my 2013 335IS for standard service last week and Wendy took great care of me. She explained what service would be done, how long it would take, and even offered use of the Shuttle for me. She showed me to the lobby area and helped me get on WiFi so I could work while my car was being serviced. She answered all of my questions completely, especially the ones I raised about their car wash. She made me feel comfortable that the car wash they use for cars after service is the same they use to keep their new car inventory looking clean. read more

We just moved here from El Paso, TX and took our 5 series over for service. We were signed in immediately and treated like rock stars! The customer service at this dealership is top notch! read more

I've serviced my BMW in 4 states now, this is by far the most honest and professional of all the dealerships

In October 2018, I bought a 535i BMW from Taylor BMW as a 2nd car for work which is 30 miles from home. The car only had 82,000. The salesman advised me that the car was locally driven and was in excellent condition. They were selling the car for over 3,000 the car value. The bank wouldn't approved the loan for this much over the value. So they lowered the price and I bought the car. From the beginning, the battery was having issues. The car wouldn't hold a charge. I contacted Taylor BMW and was told I had to drive the car. I started driving the car 3-4 times a week but it continued to stall. I took the car for a diagnoses and was told I needed a new battery which would cost $400. They replaced the battery. At this time, they also explained to me that the car had an oil leak but they will check the leak again in 2000 miles to see how bad the leak is. A month later the engine light came on. The service department stated that there was an issue with the cylinder and the car indeed had an oil leak. I spoke with the service manager Sam Jones to see if he would be willing to fix the oil leak since it is obviously a preexisting issue. He just tapped his fingers as my husband and I explained our disappointment in the car. After I finished talking, it was complete silence for about a minute before my husband asked if he would be willing to take care of the repair. He flat out said "NO". He was very arrogant and rude about it when he said it. We left the store feeling very betrayed and frustrated. I already have several cars that I've paid off that need repair work. I didn't buy this car to add to that collection. I need a reliable and affordable car to drive back and forth to work. I've always wanted a BMW so I felt that this was the perfect car. A few weeks later, the transmission light came on, so the car went back to the service department. This time they said maybe it needs a transmission flush but still they were not willing to fix the oil leak. They said that this is a common problem with BMWs and unfortunately most BMWs will have oil leak in their lifetime. The manager stated that if they fixed my oil leak, they would be fixing most of their cars oil leaks. I wish someone would have told me that prior to me buying this lemon. I got the car back and 4 days later the engine light is back on. Taylor BMW has had my car for 2 weeks now. I've been calling to get an update but each time I am told that someone would call me back. Finally, today I receive a call back from Brian Moon. He stated that the cylinder needs work that will cost over $3000 and that they are not going to cover the cost. They said that a warranty would not have covered none of these repairs. Several people who own or have owned a BMW told me not to buy one because they have a lot of problems with them and the repairs are very expensive. I should have listened. My husband has a 2000 Lexus GS300 which he still drives everyday. The car hasn't had any major repair work. I don't expect Taylor BMW to cover every issue I have with this car but They can't expect me to pay this kind of money in repairs when I'm only 2000 miles in. I am very disappointed in Taylor BMW and the beautiful lemon that I am now stuck with. Teddy Johnson and Sam Jones assured me that this car was totally reliable and a safe car to drive to Wrens Ga everyday.......boy did they lie!!! read more

This is the second car purchase I have made at Taylor in the last 3 years. This time Dean beat the price I had found in Atlanta even though I didn't tell him what that price was. He then got one of the only two diesel 3 series that were available for order in the Southeast. And did it that night. I like that the salesmen are not trying to push you into a car but will make sure you get the best price that is available (even asking if you are a member of various organizations to ensure you get the discounts). The service department is also very helpful and will ensure you are taken care of promptly and I enjoy driving the loaners to see what the newer models are like. With a 100 mile round-trip to work, I am really enjoying the 50mpg that my new 328d gets in ECO PRO mode and the acceleration and handling in SPORT mode. read more