I just purchased a new minivan from Allen Baer and would highly recommend him to anyone I know. He…read moremade by buying experience quick and easy, listened to what I wanted and made it happen! My family is in love with the new ride and if we ever need another vehicle my first choice will be to contact Allen! My family and I have be loyal Gerald Jones Customers for well over 35 years and will continue to be so. The finance process was quick and painless as well Marc did and amazing job going over the details with loan and couldn't have been happier with my experience over all!!!

If I could give them a zero, I would!…read more I am writing to express my extreme dissatisfaction with the service I received at Gerald Jones Honda. Due to my experience, I would not recommend this dealership to anyone. After my vehicle stalled on Washington Road due to an auto start/stop failure, I brought it to the dealership. Despite my prior research identifying a specific recall and extended warranty issue (23-009) related to my Honda Pilot, the service department failed to address it. They performed two service bulletins (23-008 and 23-010) but ignored the warranty extension. This oversight led to a dangerous situation while I was traveling on I-95, where my vehicle stalled in traffic and failed to restart. Upon returning to the dealership, the staff refused to acknowledge their failure to complete the necessary service bulletins or address the rear suspension recall. Furthermore, the Service Manager, Colby, was unprofessional and dismissive of my concerns. The dealership subsequently attempted to charge me $1,900 for a starter replacement that is directly covered under the recall and extended warranty. Given the lack of accountability and the safety risks caused by their incomplete service, I am deeply disappointed in the quality of care provided by this dealership.

Best used car dealership in the CSRA. I just bought a 2023 Subaru BRZ Limited from Omar's, and the…read moreexperience was exactly what I wanted. The staff was friendly and helpful, and never pushed me toward cars I wasn't interested in. I got the out-the-door price up front, and the final number matched it with no hidden fees. The doc fee was reasonable too ($399). Every time I'm back in the used car market, Omar's is my first stop.

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

Got my i8 serviced here for an oil change. Fantastic staff and service. I was warmly greeted upon…read moreentry, and guided to the service representative to start my work order. They also offered discounts and a complimentary ride to my other car. The oil change only took about 3 hrs including the wait time since I was a walk on. There is a nice, spacious waiting area with snacks and refreshments. Overall a great, seamless experience compared to other BMWs I've worked with for my car. Definitely will be back for future services. Highly recommend Taylor BMW for their technical expertise and hospitality!

This is crazy that a BMW dealership will behave in this manner, got a quote for a service came in…read moreand then was denied for a loaner which was fine, but while my car was getting brought back to me, the driver said my car was a piece of sh**, grow up and be a man and say it with your chest, caught him on dashcam saying it in my car while he first got on, and the service manager said it was because you could smell gas, my car is tuned and all sport car owners knows that your gonna smell gas, and this is insane. Dont Come Here, should be stripped of being a BMW dealership if this is how there going to treat their customer, it just the principle of someone saying this, it not a crazy deal but grow up, we ain't no kids.

The worse service ever. I guess that is why you have 2.5 stars. Sure am glad i read the reviews…read morebefore coming in. I guess the owners are only focused on their bottom line and the hell with any service thereafter. The sale starts after you have bought your car and this place could care less. I strongly suggest shopping elsewhere. I can buy a car anywhere, its the service i look towards after my purchase... NO THANKS... you all deserve one star and that is being generous ! One and done... no thank you. What a joke

Great family-owned dealership that doesn't use high pressure tactics. If you want a great buying…read moreexperience from a reputable dealership then look no further!

Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle…read moreToyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably.

If you want to be overcharged and sit for a long period of time this is the place to go!! Not…read moreprofessional in the least!! Do not recommend ever!!

I love this place!! I went to MR in November of 2014 to buy my very first new car, and my sales guy…read moreJustin was awesome! I told him I wanted an SUV because I was going to be using it to haul things and to take my dog around with me on adventures. After test driving a couple things I left, went home, did some research, and came back the next day wanting to try the 2015 Dodge Journey. Justin again went out of his way to make sure that I saw and test drive the different variants of the vehicle so I knew what my options were, and after I found one that I loved, I bought. Over the last couple months I have since brought my vehicle back in for various services and have always had prompt and amazing service from the service team, so, of course it was a no brained when I wanted to trade my vehicle in to go back to MR. I went online and did some looking around, and after chatting with Er'iqua got put back in touch with my original sales guy Justin, which was an awesome surprise. We test drive some Jeeps again until, of course, I found one that loved, so I bought it. I told them I had a flat number to work with because that was the payment I could afford and they bent over backwards to make sure I had enough trade in credit and the price was right to get me to where I needed to be. I even got a free hat and cleaning kit! I can't rave enough about how great my experience has been because before now I always told everyone that Carmax was the way to go, but in Augusta, it will always be MR. I have even sent my parents to buy from them. Keep up the great work MR!

I decided on the Sahara 2025 with convertible one touch system. Great service - no pressure. Just…read morefacts. Not a fan of the "no offices" on the show room floor it felt a little impersonal and cheesy. But the staff and service were amazing. I love my newest Jeep!

Brandi was very patient and did great. Very knowledgeable and friendly service. I would recommend…read moreseivwtimw and Brandi to everyone I knoq

Antonio was great! From the first moment we walked in he greeted us and not only assisted us in…read morefinding the car, but led the way with his knowledge, honesty, and personality! Would 1000% work with and trust Antonio with any of my or my growing family's future car buying needs!

I don't know why this location doesn't have a higher rating. I have viewed most of the past reviews…read morebut I guess it's different for some people and the experience for their service. I can honestly say that "Gary" and "Noah" are some honest people that care more about the people than just the service that is given. In my unique situation, Gary/Noah went out of their way to perform above and beyond the job. As an active service member, I am proud to have the service of Fairway Ford take pride in the people!!! Thank you Gary and Noah for your service to Fairway Ford.

Wife just took daughters eco sport in for a service and the same thing happened that happened…read morebefore. Tried to charge us for a rotation that wasn't done. It has one odd tire so you can tell pretty quickly if it's been done or not. I just hope they changed the oil. Will be going else where for services on the next one. Plus 1 hour after my wife got out of here I received a text from them saying the service was past due :(

I had a water pump fail on a 2018 Audi SQ5 and had my car towed to Audi Augusta. After spending…read morealmost $6,000 I got my car back. The car had never leaked a drop of oil but a few days after I got it back it started leaking oil badly. Quote for repair almost $2,000! After contacting Audi it took a week to get a response but they decided they would participate in the repair! Do NOT trust this dealership!!!

If I could leave less than one star for a review I would. We took our daughter's 2015 Passat in to…read moreget the actuators replaced on September 16 2025. We just got the vehicle back today on December 1 2025. When we originally went to pick the vehicle in October the rear driver side door had been damaged and the gear shifter lights no longer worked and the car was not accelerating . We informed them. At which point they said they would take a look at it. They contacted me back and said I would need a second diagnostics when they did a full diagnostic when we took it in and no other issues were found. After doing a second diagnostics they then said the cam magnet was the cause of the vehicles loss of acceleration. We just picked the vehicle up today and now the backup camera is not working. They told us they can do another diagnostics which we would have to pay for it. What's even worse is the General Manager and the Service Manager both stated there's not much they could do. Eventually, we were offered $250 off of the cam magnet repair. But unfortunately we left with our vehicle worse off than when we took in for a simple service. I would not recommend taking your vehicle to Gerald Jones Volkswagen for repair. If you can find another foreign automotive repair shop that has great work/mechanics. I'd highly recommend doing so.

I do not have very good credit, but when I was looking for a used car, I was being really picky! I…read morewanted one with a clean Carfax, low miles, in great condition and inexpensive, and this is where I found it! I had also tried to get financing on my own for it, but nothing worked, but they were able to get me financing at a reasonable rate with payments that I can afford, and I got exactly what I wanted. I love my car and have had no problems with it whatsoever. I could not be happier! If you are in the market for a used car and are on a budget, definitely come to them!