The worse service ever. I guess that is why you have 2.5 stars. Sure am glad i read the reviews before coming in. I guess the owners are only focused on their bottom line and the hell with any service thereafter. The sale starts after you have bought your car and this place could care less. I strongly suggest shopping elsewhere. I can buy a car anywhere, its the service i look towards after my purchase... NO THANKS... you all deserve one star and that is being generous ! One and done... no thank you. What a joke read more

Great family-owned dealership that doesn't use high pressure tactics. If you want a great buying experience from a reputable dealership then look no further! read more

I was given an appointment by the service department, after waiting for two days I was anxious to have my AC working correctly. When I got there, my service rep gave me the sad/disappointing news that there is three other customers in front of me, I was shocked! Why would they knowingly do this crap, it's my work truck. I could hav worked that day at least and made money. They've had my truck since Wednesday morning, it's Thursday 3:40 pm, they are still supposedly checking my AC unit on my truck. I am no mechanic, but I know it doesn't take this long to trouble shoot an AC unit. I am pretty sure since my truck is still under factory warranty, anybody else paying via card or cash is put in front of my truck. I will never use Master GMC again. read more

Horrible customer service, follow up and manners. Do yourself a favor and look around for a dealership that stands behind their products and customers even if they dont see eye to eye. They will gas light you, then ignore you. Philip the service ops manager is rude and unwilling to help at all. He will listen, but not to hear you, only to respond with what he wants you to hear. Will the owner will respond so there is history online of him responding, but after that he disappears and does not follow through. Horrible place to do business with! I have owned and dealt with Chevy and GMC for the past 20 years working with 5 different dealerships across the country. This one is by far the worst I have experienced. read more

i received a reply from the owner but it is useless, nothing but air. They had the opportunity and blew it. Why do you think they have 2.5 stars. I would not go back for nothing; I should not have to go to this length for them to all of a sudden want to help. The overall attitude is beyond ridicules. Thanks, but no thanks. This outfit needs to change how they do service, it's not lip service but actual action and that my friends is simply not going to happen. keep doing what you are doing. you evidently don't think you have an issue, just look at the reviews. read more

On an RV cross country trip, realizing we needed a 3/4 ton truck. 2nd dealership we tried was Master. What a great decision! Nicole helped us, and made the entire trade process seamless! We ended up with a gorgeous Ram Power Wagon. Unfortunately the truck had a bad ABS pump, and Nicole wouldn't let us drive out without fixing it. Smart lady. We camped in the back lot overnight, and their go-to shop had the truck fixed by Noon. Nicole and her team all offered help transferring our belongings to the new truck, and Nicole was as accommodating as possible. Best dealership ever! read more

--- I recently had the pleasure of experiencing outstanding customer service with Gavin in the service department. From the moment I walked in, I was greeted with friendly smiles and a willingness to help. The staff was extremely knowledgeable and took the time to explain all the details of the service my car required. They were transparent about the costs, provided a thorough inspection, and made sure I understood the entire process. I never felt rushed or pressured into unnecessary repairs. My car was serviced promptly and returned in excellent condition. Because I was from out of town, they drove me to and from my hotel room after and before the repairs. Thank you, Gavin, for a fantastic experience! read more

My experience with Masters GMC Buick service department was not positive experience. I made an appointment for 4-21-2025 just but my 2024 GMC truck however had other ideas I went out to start my truck and the dashboard and radio went crazy. The truck would not start it was dead. Had it towed to Masters I was given Bo as my service advisor. Came in with a very dismissive attitude gave me an envelope told me to fill it out instead of just pulling up the workorder that had already been made up. This did not sit well with me but maybe this is how they do things. Then they call me and told me that my truck was ready. I ask what all they do? she told me and when I asked about the battery, she could not tell me. I asked to have the service manager to give me a call. The I got a call from Bo, he gave me a run down I once again asked about the battery he told me that all he got was envelope with my information. I had to remind him that I stood Infront of him so did the tow truck driver and I explained I had an appointment for Tuesday but that the truck died this morning. The tow truck drive also told him the truck had died but finally got it to start. If Mr. Bo would not have been so dismissive in his attitude and took the time to pull up the work order and updated maybe they wouldn't have missed anything. So, I reached out to Service Operations Director (Phillip Towns) now I understand the dismissive attitude, basically what I took away from Mr. Towns if you don't but your truck from Masters then you only get second class service. He told me to take my truck to the dealer I bought it from. What because it is the same distance. Well, its not Masters is three miles from me and Gerold Jones GMC is 24 miles. So, from now on I will drive the twenty-four miles then be treated as a second-class person. And I encourage all my military family here in the Augusta area take that drive to Gerold Jones for service and to buy they will treat you with respect and as if you have always been a customer. read more

I took my 2022 Buick Envision Avenir to the dealership today for a retrofit of the heated and cooled seats. Steve was right on time, professional, friendly and explained the service provided. I am happy to have Steve as my service rep and will look to him for my future service needs. read more

Sent my truck here to get a compression test done. They left my truck in pieces outside for an entire weekend during a huge storm with the injectors out and the engine left open to the outside elements. I asked them to get pictures of the inside of each cylinder to ensure me that the engine was t full of water. They said they inspected it and there was no water but could not provide any pictures to show this. Came to get the truck out of this horrible service department today and found now that the interior of my truck is now full of water as well and the interior covered in mold. read more

Master Buick GMC - Parts laying on roof - Car Dealers Near Me - Augusta, Georgia

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My 2021 Yukon was serviced by Master GMC with a check engine light. I never received any updates, I had to call the dealership to receive any information. They said the issue was fixed, the check engine light came on again the next day. The service rep said he would talk to the technician about fixing the issue and call/text the next day, I never received any response. I wouldn't recommend Master GMC. read more

Stay away from this dealership. I drove 1200 miles with a deal that was prearranged. Credit was ran, numbers were set. I arrived and they changed the price to over $200 more per month. They say they sell the car at MSRP but really don't. They Jack up the interest points on the back end to compensate. LIES LIES LIES. Whatever you do stay away from Eddie the Snake and his crew. read more

It was the best truck buying experience I have ever had. I'm 55 years old and have purchased a lot of vehicles. The preowned sales department was so helpful and knowledgeable, but the best part of the experience was the service after the sale. kudos to Nicole, she was our salesperson. great job. read more

Service center has free wifi, brewed coffee, and a charging station. ...I'm sure I'll have more to say after the appointment. As I am still waiting... the coffee is better than a drivethru, but nothing special. (Because the quality of coffee dwtrmines where to get your vehicle service?) As a smoker (yes, awful habit. Meh.) they have smoking gazebo around the side of the building. Fancy. This should be a great thing for non-smokers as well since you don't have to walk through a wall of smoke to get to the counter. I kind of question placement as it is more less right next to the a/c intake(s), but still. Yay, gazebo. read more

Master Buick GMC - Smoking gazebo. - Car Dealers Near Me - Augusta, Georgia

My wife and I Decided to buy our first vehicle, Masters was the first and ended up being the only place we looked, sales associate - John Lokey did a great job helping us find what we needed and helped tremendously in the whole buying process. After owning the car for a short time period we noticed one of the back seatbelts was torn, called up John and had it fixed in no time. Overall great service. Very pleased. Thanks again. David Wolfgram read more

I took my vehicle there for skipping & running rough to diagnose the problem but they told me I need $4500.00 in repairs on the front steering !!! Which had nothing to do with the problem I was having . And they said rather Insisted that the part that's not a GM part it's worthless and has to be replaced even though its not causing any problems . When I spoke to the service manager he reconfirmed in a very Rude manner that no other brand is acceptable and hung up ! Then I spoke to the general manager of Master Buick GMC and he said since we looked at your car will have to charge you for it and we will fix your car but it'll cost you some money I guess by replacing the engine transmission and body and everything else!!!! One must be concerned about the unnecessary parts that'll be replaced and make the customer pay for it . I noticed they're not busy when I first got there now I know why . I'm not going back nor anybody that I know . Please go anywhere but here ! read more

So here it is day 4 of waiting to get my wife's vehicle fixed. And each day Gavin gives me the runaround about when my wife's vehicle will be finished. Each day I've been told that it should be finished either by the end of the day or the next morning. I have been severely inconvenienced because my family has to jump through hoops getting to school and work with only one working vehicle. I've tried to call today to get an update and now they conveniently "can't get Gavin to answer his page". This is the second time I've had to deal with Master Buick GMC lack of quality service and lack of quality communication. read more

Avoid this service department at all cost! Multiple times I took truck in for an issue and left without them fixing it after waiting hours. Charles is the absolute worst!! Not knowledgeable, not personable, not helpful in the least. I left the last time pretty hot under the collar and was told the service manager would call in the morning and I'm still waiting on that call back. David is the only one that has been moderately helpful, but I'd still go somewhere, anywhere else!! read more

My daughter bought her 1st car from Them it was a used Honda Civic 2013 for $10,000.00 and as soon as we drove away after her signing and buying we drove home to grovetown and stopped at Walmart to buy air freshener for her New car and when we started the car up the check engine light came on. Saying check engine check ABS SyStem and check SRS System. We called Nicole who sole us the car and she said oh well there's nothing they can do you bought the car as is. Seriously they sold my daughter a lemon! The light kept coming on and off and we took it to ATC automotive repair and they said the ABS module was faulty and that it comes on every 10 miles driven that the ABS module controls the Safety and Stability operation of the vehicle to drive and respond to the road. That Module and to be installed cost $2000. Master Buick GMC sells lemons and don't care! Sad yo rip off a girl whose buying her very first car! That's pretty LOW! The car should be operable for the road! read more

My car was taken without an appointment and serviced within 3 hours. David, our service representative was outstanding and extremely cordial. I will not hesitant to have my 2019 Cadillac serviced at Master's GMC in the future. Thanks David! read more

I have had poor service from Master Buick. In August, I took my truck in for a routine oil change. I had an appointment and three hours later my truck was still sitting in the entrance. They said that they saw the truck but did not know what I wanted. They sent me a letter apologizing and wanted me to know that they would give me excellent service when I returned. I called and made an appointment for my 30,000 mile checkup. I arrived at 2:00 and there was only one service rep. I had to wait for the others to finish their lunch. When I was finally waited on I told the rep that I was there for my 30,000 mile checkup. He asked where was my keys. Two hours later the tech said my truck was ready, they had changed the oil. He said your next checkup is the big one, the 30,000 mile checkup. I told him that that was why I was there. I could not believe that once again, they had screwed me over. I will never do business with Master Buick. You would think that since I bought the truck from them that I would have received better service. Is it because I am a woman that I get bad service? read more

I came here to check out a truck that I had seen on the website posting. John Lokey was the representative that helped with everything. He was really cool, informative, and professional. He let me and my roommate take the vehicle for a ride out on the town to see how the truck really rode. I was rather shocked that we were allowed to do so without John having to ride along with us. This was the 1st time that I've experienced that test driving a vehicle at a dealership. So I really thought that was pretty cool. John made the whole buying process pretty smooth and easy. I'm pretty happy with my vehicle purchase. read more

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My car sat for three days. No phone call on repair. When I called they said they forgot. If you want to buy a car or need service please please go to Aiken South Carolina GMC. Much better service read more

Very slow. Even calling and scheduling an appointment, the last two oil changes have taken over 2 hours

Recently purchased a 2020 Buick Enclave and once I took delivery all customer care and service ended. The car has electrical problems and has been a real hassle as i have taken it in 3 times with no resolution. William Schafer, owner, sent me a very rude email stating unless problem gets worse there is nothing they can or will do. Not what you want to hear regarding your new vehicle purchase. Very disappointed and would not recommend this dealership! read more

I would it give it less than 1 star if possible, took my brand new truck in today. The AM/FM radio was not working. I bought the truck from Jimmy Britt Chevrolet. Needless to say it was missing the antenae for the radio. they wanted to charge me to replace it, the truck is a 2020 and brand new. After talking with Jimmy Britt, they agreed to just send me one. I went to pick up my truck and they wouldn't give it to me until I paid a $135 diagnostic fee ( just to tell me the antenae was not there). There reason was basically because I did not buy the truck from them. I WILL NEVER BUY A VEHICLE FROM THEM. I WILL NEVER HAVE A VEHICLE SERVICED THERE. zero stars for their help, and zero stars for how they talk and treat people. read more

Every time I have had my vehicle serviced here I have never been disappointed. The staff is friendly and courteous, the service is fast and completed correctly. I purchased my truck from this dealership and will get all of my vehicles from Master GMC in the future. read more

After several attempts to get the service department to understand problems with my air conditioner, I attempted to contact the dealership owner, only to be spoken to in a manner that would make one think Master Buick is owned by a 10-13 year old boy. His tone and quick-to-defend his service dept, made it quite clear to me he had no intention of providing customer respect nor satisfaction, and could care less about my Buick ownership. My plans of replacing my 2010 Enclave with a 2017 Enclave has now been thwarted by his childishness and arrogance. Audi here I come! read more

I called on the phone and I stayed in contact with Cesar Isaza. He was very cordial and very knowledgable about what I was looking for and he delivered! read more

The service I received was above average. The employees even found the solution to a problem that I couldn't get another shop to identify. Everyone was friendly and helpful. I will definitely be back and recommend my friends. read more

I own a 2018 GMC pickup truck, I took it to Masters GMC for three concerns, transmission mishitting and clunking in to gear, a clicking in the shift lever, and ticking noises in the motor. This service was back in June 2018. During that visit I was told they could not duplicate the problem so it doesn't exist, and the clicking was normal and the engine noise, also normal. Fast forward to July 30, 2018, I scheduled the truck to be returned due to the transmission concerns, I felt they were getting worse. I spoke to the service manager and expressed my concern about being able to duplicate the noises, I was told that his dealership will not touch the transmission unless they can determine the problem through duplication. Aug 2 2018 I called, I spoke to the service writer, he told me that they spoke to the GM service rep and they were told the problems were normal, I asked to speak to the Service manager, I was told that they were unable to duplicate the problem and that he could not fix what was not broke, I explained that I spoke to the makers of the transmission (Alison) and they confirmed that it was not operating correctly. I attempted to convey this information to the service manager and he interrupted me by saying " It sounds like you want the truck to be broke" my thoughts were one of amazement that he would have said something so unprofessional. I told him that I was not happy and that I would be in contact. Following that conversation, I contacted the Owner of Masters GMC, his response was one of no concern and that he needed to talk to the service manager, but reiterated over and over that they would not touch the truck unless GMC would pay for the repairs. I realized the conversation was going round and round and that I was getting nowhere with this person so I hung up and called GMC customer service Ref:# 8-4482777085 and issued a formal complaint. As I submit this I am still waitng for the dealership fix this issue. read more

I want to start out and say that Ryan was excellent. He tried to get my issue handled but could not. My vehicle was in the shop for over a week and was a waist of time. I purchased tires from another GMC dealership that were bad but could get them warranted because I was 20 days past 12 months. Now I am stuck with bad tires that I have to pay to get replaced. GMC has lost a customer with how management has handled my issue. If my tires were old I can see them not being warranted but they are not. I am in the military and between the move to Augusta and getting my family situated could not bring my vehicle in to get checked out then when I do GMC does not want anything to do with it even though it's known for the tires sold to me to have issues to begin with. This will be the last time I step into a GMC dealership to purchase anything or have maintenance done. read more

It was the most painless car buying experience I have ever had. My sales consultant Sue Oertle was an absolute joy to work with. She was like chatting with an old friend. She never tryed to steer me to something I didn't want. New car sale manager Eddie Overby was a super nice guy, never once did I feel pressured or unappreciated, no matter what I asked for. It took four days for me to make up my mind. I went in looking at a Canyon and left in a Sierra. I could have never imagined the great deal I ended up getting. So if you are in the Market go see Sue and tell her Sandy Sent you read more

Excellent service. Very professional staff that treats you right the first time. I have been a customer for over 40 years, and the service this dealership offers is why I keep coming back. Phillip and his entire staff are the best. The whole dealership treats you like a valued friend and makes you feel welcomed. read more

Master Buick GMC Service Department Dennis Lamb is always professional and very helpful, Dennis always calls to advise on all issues found as well the cost to repair each of the items prior to repairs being made. When I bring my vehicle in I always feel confident that the issues will be taken care of timely and effiecently. read more

Best dealer in town. Frank Ward and staff really know how to take care of a customer AND are unbelievably AWESOME after the sale.

Lousy service. I brought my Buick in for recall part replacement, it was a holster to hold all the electrical wires for the drivers side seat. When I came in the service manager said it should only take about 45min, well it turned into 3hrs and 45minutes, he actually came to the waiting area and told me they were having a problem getting the part on and working. Needless to say my seat moved forward just fine before the recall and after it acts like a chair lift, but does not move forward. After speaking with the GM he sys its not there fault because they did not touch anything electrical (really) you were housing the electrical wires. Then tell me for 800.00 we can put a new motor in that seat for you. Get out of here, they are more like The Bad News Bears, save yourself from this place read more

At 8am I took my 08 impala in for an alignment. They start making adjustments on the car then they figure they will not be able to finish the car before 12pm (closing). So they get it to what they suggest is safe to drive, and tell me I will have to bring it back during the week, also will not be able to do the alignment for the special that they are advertising for $59.95. I drive off in my car and when I made right turns I can hear my tires screeching. As a first time customer I was very displeased with the service. Took the car directly to tires plus. read more

I had a scheduled appointment for an oil change at 10:15. The customer service rep stated they were overbooked and it would be a while. The oil change and tire rotation took three hours. My car was not ready until 1:15. I had to wait at the dealership 3 hours for what should have taken an hour or less. The service rep told me to make sure that I rate them satisfactory when I get the survey. I asked if three hours is the normal wait for an oil change. Again I was told they overbooked. There was no apology for the inconvenience of completely wasting my time. read more

Service department is beyond professional. If looking to buy used... See Bo Starke. For service, Cory is your man. Thanks guys