On August 22, 2026, I took my vehicle to Express Oil in Grovetown, GA, for an A/C repair. The…read moretechnician diagnosed the issue, provided me with a quote, and told me the vehicle would be ready later that same day.
Approximately 30 minutes before closing, I received a call asking if the shop could keep my vehicle until Monday because the repairs were not yet complete. I explained that I needed my vehicle that day. The caller stated that they would call me back, but I never received another call. I went to the location myself and found that my vehicle had been disassembled, making it impossible for me to take it home that evening.
On Monday evening, I was contacted and told that my vehicle was ready for pickup. I arrived, paid the service fee, and left. While driving home, the hood of my vehicle unexpectedly flew open, causing damage to both front fenders. Upon inspecting the vehicle, it was discovered that several bolts had not been replaced and that the hood latch was missing.
When I returned to the shop, I was extremely concerned by the lack of urgency regarding what had happened. No one offered an apology, and a manager was not available to address the situation. I was asked to leave the vehicle at the shop and was told that a manager would contact me. I never received that call.
The following day, I returned to the shop and spoke with the manager, Terry, in hopes of resolving the situation. He asked what could be done to make things right. I requested that my vehicle be repaired, that I be provided with a rental vehicle, and that my original service fee be refunded. Terry stated that he would submit these requests to corporate and keep me informed.
Later that day, Terry contacted me and stated that the shop's insurance would cover the repairs to my vehicle. Two repair estimates were obtained. While waiting for the repairs to be completed, I was able to drive the vehicle. Unfortunately, after driving it for several days, the A/C stopped working again, so I returned the vehicle to Express Oil.
Express Oil subsequently took responsibility for having both the A/C repaired again and the body damage addressed. Unfortunately, the bodywork performed by the repair shop they selected was also unsatisfactory. The fenders had noticeable gaps, and the hood did not sit flush with the body of the vehicle. I was contacted twice and told that my vehicle was ready, only to discover that the A/C was still blowing hot air.
Overall, Express Oil had my vehicle for nearly a month while attempting to resolve the issues. I eventually contacted the Regional Manager, but my call was never returned. Additionally, I never received the refund that I had requested.
This experience was extremely frustrating and disappointing. I expected my vehicle to be properly repaired and returned to me in safe, working condition. Instead, the initial repair resulted in additional damage, followed by repeated repair issues, poor communication, and an unresolved refund request.
Based on this experience, I will not be using this location for future vehicle services, and I cannot recommend it to others.
