Over charging for inspection and can't tell what's wrong with your vehicle it's not worth your time…read moreor money

This is the place to go if you have any transmission issue because the prices are reasonable and…read morethey stand behind their work. Bobby is great--he took delivery of a transmission I bought elsewhere (when nobody else would do that) then replaced a wiring harness that caused so many problems and that 2 other shops completely missed. There is a reason their parking lot can be tough to get into--strong demand for their work.

I didn't end up needing service here like I initially thought I would, but none the less the staff…read morewas polite, understanding and communicative. If I ever needed transmission work in the future I would definitely be coming here first due to my first impressions with them.

Weeks replaced the transmission in my 2011 BMW. it drives like it's brand new now. and a very…read morereasonable price. Thank you John!!!

I had a 6R80 rebuilt here in late October 2022, the owner said he was going to do a preformance…read morebuild, with a Billet Torque converter, well that was a whole lot of horse shit, they lost a bolt on my starter, the transmission went out again loosing 4,5,6th gear 2 1/2 months later, I sent it back to South Carolina to warranty the work I was hoping some common courtesy and getting something reimbursed for the Haul up there, I was "ready" February 7th, I drove it 2 weeks 2,1000 miles later and it goes out again, I called to see how can they help me as the truck is back in Texas I called multiple times they said they will talk to the "Boss" & call me back and the sorry SOB now won't even answer my calls now ! I forgot to mention they changed my transmission coolant hoses without asking me, they used regular rubber hoses, which get eaten up by the coolant, Definitely poor craftsmanship probably using cheap parts, & poor professionalism, wouldn't recommend this shop to anyone,

Wonderful honest people wanting to make sure your satisfied completely! Absolutely outstanding…read morecustomer service and so willing to help us out while we were traveling.

Ambience. A Service. A…read morePrice. A Called to get suggestion for repairing tire with nail. Was told if I had to replace I had to buy new and if repaired covered under warranty. Drove in on my donut and repaired with latch under one hour. I'm a happy camper today. I'm a FaN!!!

On July 21, 2025, I spoke with the owner, Eddie, who agreed to refund me $250. During our…read moreconversation, he acknowledged a breakdown in communication between the original technician and the one who later attempted to complete the work. He admitted that key information wasn't properly passed along. Eddie also confirmed that the confrontation with the tow truck driver did occur, and while he acknowledged it was an unfortunate situation, he said there was blame to go around. That said, my experience with Butler's Automotive, located at 1401 Reynolds Street in Augusta, Georgia, was truly awful. We initially brought our Toyota Tundra in to have the rear wheel bearings replaced. After the job was supposedly completed, I noticed a persistent noise while driving. I returned and asked them to recheck the work. They told me the bearings were fine and instead claimed the driveshaft needed to be replaced. They quoted me $2,200 to install a new driveshaft. Alternatively, if I provided my part, they would charge $400 for installation. I was also told that if I chose not to proceed with the installation, I would still owe $200 for labor already performed. I ordered a new driveshaft and had it shipped directly to their shop. After the driveshaft arrived, they told me it wouldn't work and insisted I now owed $400--double the amount originally stated if I chose not to go forward with the job. When I pushed back and reminded them of the $200 agreement, they justified the higher charge by citing time spent moving the truck in and out of the bay. Though I strongly disagreed, I paid the $400 just to get my vehicle back. Once I had the truck, I installed the same driveshaft myself without issue. The part simply required a universal joint strap--something any competent technician should have recognized and handled easily. Their claim that the part didn't fit was unfounded. To make matters worse, when the tow truck driver arrived to retrieve my vehicle, Eddie and several employees were disrespectful and used profanity toward him. Their behavior was completely unprofessional and uncalled for. In total, I lost $400--$200 in unnecessary shop fees and $200 for towing--due to poor communication, misdiagnoses, and unprofessional conduct. While I appreciate the partial refund, the overall experience was unacceptable. I would not recommend Butler's Automotive to anyone. If I could give them a rating below one star, I would.

I have had several transmission rebuilt at CAT. Just had another one done plus steering,…read moresuspension & breaks repair as well. I keep going back & recommend them to other is because I still have access to three of the vehicles that they rebuilt the transmission & they are running great. They have become the place for all my automotive work as they are "TOTAL AUTOMOTIVE". Did I mention the atmosphere at the office & shop. Great people to work with.

Did work on my truck today , Mark got me in after I told him about my problem, the truck was fixed…read morein a timely manner and did an excellent job !!

My first service visit since relocating to the area and I am glad I found this place!…read more The cost was fair and reasonable! Service provided was as expected with the service consultant being top notch! Thanks to Jonathan and of course the ladies there too. Everyone made me feel at home!

I have been bringing both of our vehicles there for over 2 years. Never had a problem. They have…read morealways been honest with me. They treat me like family. More important, whatever they say is wrong with either vehicle I have complete confidence they are being completely honest with me. Would never think of going elsewhere. Thanks for everything!!

I have had several transmission rebuilt at CAT. Just had another one done plus steering,…read moresuspension & breaks repair as well. I keep going back & recommend them to other is because I still have access to three of the vehicles that they rebuilt the transmission & they are running great. They have become the place for all my automotive work as they are "TOTAL AUTOMOTIVE". Did I mention the atmosphere at the office & shop. Great people to work with.

Had a transmission rebuilt a year ago and it has constantly leaked. Took it to Johnson Motor…read moreCompany in Aiken after three attempts with Cheeseborough. Johnson had to put a sleeve in the tail piece that Cheeseborough left out. Also the transmission mount was broke and had a hole in the transmission cooling line. Cheeseborough might be the cheapest in town but you get what you pay for.

This was supposed to be a two day fix and turned into a big mess!!! After calmly asking the owners…read morewife behind the counter about what's going on with my sons truck she started to get snappy with me and walked off from the counter. I had to step around the counter and look in her office and ask her if I could talk to someone about a time frame of the work that hadn't even started. The owner finally came up with a very aggressive additude. Now I understand that things happen all I wanted was a revised time frame to completion not to feel threatened. Now I will say that my son got his truck back finally and it ran good, but should not have had to go through such poor customer service!!!

Someone recommended them to me after I had difficulties finding a garage that could help me with a…read moretransmission fluid flush. When I was told by my usual mechanic to contact directly the manufacturer of the car, I called and they were asking for $200, and ATAC was only asking for $160. Not only did they do the job well, the owner also took the time to explain to me what they did. He also warned me that eventually I would need a new transmission. And once again, he took the time to show me a transmission and how it gets used, and explained the process of replacing it. He seriously spent over 40 minutes educating me. I will still get a second opinion on my transmission b/c it's expensive to change, but I overall had a very good experience with them. I would recommend them to anyone who has transmission problems. When the time comes to change my transmission, I will go back to this garage.