The first time I met Mark I thought he was a great man. I also thought his head mechanic was a great guy as well. They did great work on my Honda Accord. My wife's car (05 Monte Carlo) needed a belt changed and a ignition switch replaced. Of course I chose Mark for the job. I left it there for about 3-4 days and never received a call back. I called him. Mark admitted to me he completely forgot about the car. No work had been done to it. I never thought nor said anything of it. They do great work. A mistake is understable. Later when I picked up the car the belt was still not changed (ignition was replaced) and there was mole all over the inside of my normally very clean car. Mark and his head mechanic (Steve I think) immediately went defensive and showed no empathy or concern for me, my wife or for my car. It was not his fault. My car developed mole within a few days due to "moisture buildage in the car". Bottom line - I had to clean the inside of my car completely to get the mole out. I also had to go back to get my belt changed. A week past by and my belt break off clean on a Saturday. Not only did I have to pay for the tow to get my car to his shop. He once again takes no ownership of said problem. Come Monday afternoon 2/2/15 Mark goes all day without calling me. He also never fixed my belt. After a heated discussion with Mark he tells me to "Take my shit and get the fuck out of his shop you NIGGER". Yes, after 14 years of living in Augusta, Ga I get called me a nigger for the first time in my 27 years of living. This coming from a man I highly respect before. Needless to say I will never go there ever again. All customers be warned. read more