Several months ago, we purchased a Subaru Crosstrek from Gerald Jones, a very pleasant experience…read more Couple of weeks ago, we got a notification from Gerald Jones that the car had notified them that the Airbag had a problem, so we brought it in. What they told us was that the wiring harness under the passenger seat had been chewed by a dog and needed to be replaced for $975. Looks like one of his toys had rolled under the seat and he had been trying to get it. All of our interactions with Gerald Jones have been very good. Just a warning if you have this car and a small dog.

This is a dealership that has, in the past year gone from a reliable service center to a business…read morethat cares nothing about their customer. I have been ignored, over charged and unable to get the Service Manager to return my calls on a variety of concerns. I am never buying another Subaru from this dealership if they have no regard for a loyal customer or the performance of their services department.

I didn't end up needing service here like I initially thought I would, but none the less the staff…read morewas polite, understanding and communicative. If I ever needed transmission work in the future I would definitely be coming here first due to my first impressions with them.

Weeks replaced the transmission in my 2011 BMW. it drives like it's brand new now. and a very…read morereasonable price. Thank you John!!!

Last summer the A/C on my 2019 Silverado was giving me issues. The dealer wanted to replace a…read morebaffle which would have required taking the dash board apart and the estimate was $2500. So I brought it to Aiken's Finest and they said the A/C seemed to be blowing cold and so they didn't touch it, didn't charge me, and remarkably, it has been working fine ever since. I brought the Silverado in for an oil change last week. Left it the night before my appointment and dropped the keys in the night lock box. My truck was ready promptly the next morning. No big deal. BUT, here's the thing. The plastic bumper on the front driver's side had been hanging loose from hitting a curb for like two years. THEY FIXED IT! Didn't charge me, and didn't even mention it. My wife noticed it the day after the appointment. In a world where trust is tough to come by, especially in the world of auto repair, these guys are trustworthy. I'm a customer for life.

After my Subaru sat idle for nearly two months, I was finally able to bring it in for diagnosis…read more Although I could not approve the full repair quote immediately, I am extremely grateful that the team suggested completing the work in parts over the next month. Chris and his team went above and beyond: they fixed my car, ensuring I was mobile, and even test-drove it to guarantee my safety for the drive home for the Holiday. They maintained communication throughout the entire process and delivered the most genuine customer service I have experienced. I wholeheartedly trust and highly recommend this team as a reliable mechanic, especially for Subaru owners. Their work is done with integrity, honesty, and affordability.

I stopped in to get a headlight replaced while visiting Aiken. I had been told by a few places in…read moreanother the city that the industry estimated repair time would be over 45 minutes due to having to move several items in the engine compartment. I was treated warmly when entering and told to bring my dog in while waiting. She even gave her treats and belly rubs. The technician took my keys to drive the truck to the shop for an estimate. He returned less than 10 minutes later and I joked that he must be finished. HE WAS!!!!! They did not try to gouge me with the industry standard and simply charged me for the bulb. I reminded them that I did not live in the area so no repeat business opportunities. They simply laughed and said that would be it. Thanks so much for the great service and honesty to an out-of-towner.

I can't rave enough about the honesty, courtesy, and knowledge of this auto repair shop. I took my…read moreMercedes Benz in for what I thought would be a huge repair bill. My Air Suspension system was, what I thought malfunctioning, and in need of a replacement. They ran a bunch of diagnostic tests, and determined there was nothing wrong with the air suspension at all. They could have charged me anything, yet chose to be HONEST! They only charged a reasonable diagnostic charge and sent me on my way. Eric the shop Mgr. is also a super nice, knowledgeable guy, and a pleasure to work with. I HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR AUTO REPAIR NEEDS.

First time I went i was quoted a different price then when I got there. Took 2 days just for…read moresomeone to call me and tell me what was wrong with my van. Then when I picked it back up it was making a new noise and the guy tried to act like he didn't hear the noise. So I said forget it and went home. Called back the next morning because of how it was driving. Tried to speak to Mr Rick because he is who told me to only speak to him but when I asked yo speak to another person that would listen to my concern I was then hung up on. After giving this place almost 2000.00. Nevet again will i ho back. Now I only take my cars to atc in grovetown.

My wife jumped a curb and popped a tire. I called Gate 2 Tire & Auto and they said "we're not too…read morebusy today - come on over and we'll fix you up!" Tire replaced & balanced in less than an hour. I have been using Gate 2 for a couple of years for almost all of my auto service. Normally you need to schedule an appointment but if you're in pickle they will go out of their way to help. Honest and trustworthy - fair prices and prompt service. What more could you ask for? Highly recommend.

Took my vehicle in and they took care of what the problem was and told me everything they were…read moredoing and how much it cost. Even gave a break down of all parts. Keep me up to date on repair. Brad at the front desk was more than pleasant and very professional. I can see why they are busy worth taking your vehicle for service there.

Called to see about getting my brakes and rotors done, they told me that I can bring it in next…read moreweek on Monday. I told him I will have to cancel my appointment at the dealership to bring it in, but I was assured. I canceled my other appointment, I showed up Monday only to be told that they couldn't do it and don't know when it could be done by. Even better I ended up with a screw in my tire from going over there, now I have to get my brakes/rotors done AND now my tires fixed... I left this shop with more work needed than I went in for... Don't tell me you can do something then make up excuses when I show up. YOU told me to be there, I showed up and YOU failed.

Great place & great service. We got in pretty quickly and they found the problem with no extra…read morefees, didn't try to make us buy anything extra! Super friendly, no BS, great prices!! Definitely come here if you need!

I needed a CV axle and wheel bearing replaced. Received a message to call and make an appointment…read moreand when I did, I was told they could not work on the vehicle. I was given alternative sources, which was helpful.

They fixed my wife's tire in a flash (she's a nurse who was going to see patients at the time)…read more Appreciated the quick friendly service, but when a tire has metal valve cap, please put them back on. Not only was the tire valve cap not replaced, another tire's cap was removed and replaced with a cheap plastic cap as well for some reason. I bought those caps for a reason.